Crescent Motorcycles Reviews 

49
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TrustScore 4.5 uit 5

4,5

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Beoordeeld met 5 van de 5 sterren

Well what can I say to promote this helpful,friendly motorcycle business . We were on holiday in the area recently and decided to "pop in for a look " we were not hassled at all and left on the first... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Ive had previous bikes from cresent in past with warm friendly advice from staff. My recent experience to date id like to thank brin on helping me trade my triumph in for a MT07 which will be ready 1... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I took my Yamaha R7 to Crescent motorcycles in Verwood for an Akrapovic exhaust, Woolwich remap, DNA air filter and a full service including fluid changes. The bike is transformed, power, torque... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I have used Crescent verwood many times for servicing and buying motorcycles. Brin and Matt are both brilliant sales people who couldn’t be more helpful. Any questions I had have been answered by the... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Yamaha-motorzaak
  2. ook in
  3. Autokeuringsstation
  4. Motorfietsonderdelen winkel
  5. Motorfietsreparatie
  6. Suzuki-motorzaak
  7. Verkoper van tweedehands motorfietsen

Geschreven door het bedrijf

For over 75 years Crescent has been servicing the needs of the motorcyclist and prides itself in supplying the very best in motorcycles, parts, clothing, accessories and service support. With Crescent showrooms in Verwood, Bournemouth and Southampton, we have available a fantastic range of new motorcycles to offer across the south-coast from Suzuki and Yamaha plus an excellent selection of Crescent approved used.


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

49 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,5

Alle reviews

(49)

11 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Bought second-hand Ducati super sport

Bought second-hand Ducati super sport, Brin was helpful and knowledgeable, no hard sell, gave me time to think about my purchase. Fair price for my PX.
I usually I dislike buying anything usually due to the sales staff, but my experience at Crescent was refreshingly different.

15 februari 2025
Review zonder uitnodiging
Logo Crescent Motorcycles

Antwoord van Crescent Motorcycles

Hi Robert,

It was a pleasure dealing with you and enjoy your new Ducati. Thank you for the very tidy part-ex too!

Stay in touch and see you again soon for a coffee. ☕

Warm regards,
Matt, Brin & the Team

Beoordeeld met 5 van de 5 sterren

Purchased a new bike 15/02/2025

Purchased a new bike 15/02/2025. Brin was brilliant and the service exceptional. Crescent Verwood Team has amazing Customer Service, this is my 3rd bike through them and would not go anywhere else.

Amazing job all and thank you

Adrian

15 februari 2025
Review zonder uitnodiging
Logo Crescent Motorcycles

Antwoord van Crescent Motorcycles

Hi Adrian,

From all of us at Crescent (esp. Brin), thank you for taking the time to leave your review. 👌

See you again soon,

Best regards,
Matt, Brin & the Team

Beoordeeld met 5 van de 5 sterren

Bought a bike from Crescent Verwood and…

Bought a bike from Crescent Verwood and I’m happy to say that the experience was a pleasant one . Brin was very helpful and professional and everything was done in a timely manner.
Thanks to all involved.

25 januari 2025
Review zonder uitnodiging
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Antwoord van Crescent Motorcycles

Hi Jonathan,

Many thanks for the kind review and we'll be sure to pass this on to Brin as well.

Enjoy your new bike and stay in touch.

Warm regards,
Matt & the Team

Beoordeeld met 5 van de 5 sterren

10/10 recommend

I have used Crescent verwood many times for servicing and buying motorcycles. Brin and Matt are both brilliant sales people who couldn’t be more helpful. Any questions I had have been answered by the team and looked after me every time in back in the showroom. I would definitely recommend crescent verwood to anyone looking to buy a new or used bike.

17 januari 2025
Review zonder uitnodiging
Logo Crescent Motorcycles

Antwoord van Crescent Motorcycles

Hi Dominic,

It's great to hear from you and we really appreciate you taking the time to leave us your kind review.

See you again soon and thanks for your business as always. 😊

Best regards,
Matt, Brin & the Team

Beoordeeld met 5 van de 5 sterren

The sales guy Brin at the Verwood…

The sales guy Brin at the Verwood branch was very professional and we did the deal over the phone on a CCM Flat Tracker with out any problem at all. Excellent hassle free customer service and even free delivery Spot on.Great team. Many thanks Crescent Motorcycles.

4 december 2024
Review zonder uitnodiging
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Antwoord van Crescent Motorcycles

HI Jim,

Thank you for your kind review and we'll be sure to let Brin know!

Thanks again for using us and enjoy the new bike. 🏍😊

Warm regards,
Matt, Brin & the Team

Beoordeeld met 5 van de 5 sterren

Great service from Luke @ Cresent Yamaha Verwood.

Great service from Luke @ Cresent Yamaha Verwood.

Good communication, customer service and trade in price. Would recommend 👍

20 november 2024
Review zonder uitnodiging
Logo Crescent Motorcycles

Antwoord van Crescent Motorcycles

Hi Peter,

On behalf of Luke, many thanks for taking the time to leave your feedback. 👌

All the best,
Matt & the Team

Beoordeeld met 1 van de 5 sterren

I was going through a purchase enquiry…

I was going through a purchase enquiry for an R1. This seller was giving me all the information I needed on the day. I tried to call them to make the purchase after being given the delivery price for the bike. No answer after trying to ring several times. Then no reply to my emails. Now the bike has been removed from online! Total timewasters! I think they don't care about messing customers around.

16 november 2024
Review zonder uitnodiging
Logo Crescent Motorcycles

Antwoord van Crescent Motorcycles

Hi Mr Grant,

We’re sorry to read your feedback and would like to ask for more detail to share with us, so we can narrow down which branch you had this experience with.

We have great feedback on daily/weekly basis and are struggling to find which branch you had this contact with?

We do take this feedback very seriously, so please DM us at motorcycle.sales@crescentmoto.uk, especially as we have such positive experiences across all sites and we would really like to help resolve this.

Kind regards,
Team Crescent

Beoordeeld met 5 van de 5 sterren

Yamaha Tenere 700 Purchase

I love these guys, they are always a pleasure to deal with and we, my 2 sons and I, always get a good deal as we are very much repeat customers.
Yesterday I pickup a new Tenere 700 and the deal/handover process could not have gone better.
Go see Matt/Brin for a good deal.

5 oktober 2024
Review zonder uitnodiging
Logo Crescent Motorcycles

Antwoord van Crescent Motorcycles

Hi Paul,

It was great to see you all again and we genuinely appreciate you taking the time to leave a review.

We hope you're loving the new Tenere! 👌😊

See you all soon. ☕

Best regards,
Matt & the Team

Beoordeeld met 5 van de 5 sterren

Versys 1000. I stumbled across Crescent Yamaha…

I stumbled across Crescent Yamaha Verwood by just browsing for a bike. I enquired about a Kawasaki Versys 1000 and had a reply from Brin within a few hours. I visited the showroom the next day and was shown around the bike by Brin. His knowledge about the bike was brilliant even though it is not Yamaha. There was a total no pressure sale and the bike sold itself. Correspondence was excellent throughout and even when the bike was going through the workshop they called me to confirm it was in and would be ready for collection as arranged. A totally faultless service of which I highly recommend. I would happily buy my next bike from them. Nothing was ever too much trouble. Thank you Brin and the team.

13 juli 2024
Review zonder uitnodiging
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Antwoord van Crescent Motorcycles

Hi Brett,

Thank you for sharing your experience with Brin and our Team and also for your business, it's much appreciated.

If you're ever up this way again, pop in and have a coffee and a catch up! ☕

All the best,
Matt & the Team

Beoordeeld met 2 van de 5 sterren

Ordered and payed up front for a tank…

Following on from Crescent Yamaha's reply.
You haven't left your direct contact details.
So how about you contact me. You've got my details on file. After all, I've bought enough from you in the recent past, including 2 brand new motorcycles. I actually expect more for thousands of pounds spent at your dealership!!!

Ordered and payed up front for a tank bag and ring mount from Cresent Yamaha Southampton on the basis that they'd get delivery within 5 days.
7 days and 2 phone calls later it's still not in.
Well I'm away tonight on a little bike trip and that's why I ordered the bag.
Disappointed.

18 juni 2024
Review zonder uitnodiging
Logo Crescent Motorcycles

Antwoord van Crescent Motorcycles

Hi Marcus,

Our sincere apologies that our communication about the delay from Yamaha for this part arriving late, was not up to our usual standard.
Rest assured your feedback is valuble and please do contact me directly when you are available so that I can run through this with you.

Kind regards,
Jim & the Team

Beoordeeld met 5 van de 5 sterren

Dropped into look at Hornet

Dropped into look at Hornet. Paul took my bike away gave it a brilliant clean.
Thanks for service great experience

5 juni 2024
Review zonder uitnodiging
Logo Crescent Motorcycles

Antwoord van Crescent Motorcycles

Hi Sue,

Paul is a wiz with prepping bikes and we're sure he kept you entertained too! 😊

Thank you for the review,

Warm regards,
Jim & the Team

Beoordeeld met 1 van de 5 sterren

Failed to carry out Work

I had my motor cycle MOT carried out here, and an advisory was given on my front tyre being close to legal limit, So I ordered a new front tyre to be fitted on the following Week
It was to be fitted on the following Wednesday at 14..00.
I arrived early on the day and was told that the tyre had not yet arrived, I waited for 3/4 hr to then be told that the tyre would not be in on that day.
However it would be in the next day and they would phone as soon as it arrived and it would be fitted as soon as I could get my bike to them.
On the following day No phone call at all, it is now Friday and still I have heard nothing from them.
Absolutely terrible service, I am now getting a tyre fitted else where, I will not be using Crescent in the future.

3 april 2024
Review zonder uitnodiging
Logo Crescent Motorcycles

Antwoord van Crescent Motorcycles

Dear Mr Everett,

My sincere apologies that you experienced issues with our Aftersales at Southampton. Unfortunately we had terrible issues with deliveries on the lead up to and over the Easter Bank Holiday which affected your job, however this should have been communicated to you at the time.

I would like to discuss this with you in more detail and I have left you a message on your number with my contact details.

Kind regards,
Jim & the Team

Beoordeeld met 5 van de 5 sterren

Fast service, good support.

I ordered some parts for my bike, they arrived quickly, customer service was helpful and friendly. Would definitely use again.

25 maart 2024
Review zonder uitnodiging
Logo Crescent Motorcycles

Antwoord van Crescent Motorcycles

Thanks for taking the time to leave a review.😊

Beoordeeld met 5 van de 5 sterren

Crescent yamaha

George made the same deal as the one dealing with my emails previously, got a stunning brand new bike and with great service would strongly recommend to anyone

9 maart 2024
Review zonder uitnodiging
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Antwoord van Crescent Motorcycles

Many thanks for the review Will, it's much appreciated.

Best regards,
Jim & the Team

Beoordeeld met 5 van de 5 sterren

It's not 'THE ' Jack Miller but he'll DO

Bought a new Yamaha from these guys in December and was delighted with the overall service , deal and communication . The Dealership is based in Dorset and I'm in Scouse-land ( 300 miles away ) but the transaction was a piece of cake with all admin , delivery and questions sorted quickly and professionally .
The Sales bloke , Jack Miller was as good at his job as his Ozzie Moto namesake .

3 januari 2024
Review zonder uitnodiging
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Antwoord van Crescent Motorcycles

Thanks again for your business and for your review of our 'Jack Miller'👌😉
Best regards,
Matt & the Team

Beoordeeld met 5 van de 5 sterren

Absolutely stunning showroom with every…

Absolutely stunning showroom with every single bike that is in there has clearly been prepared superbly. Brin my salesman was brilliant right from the start and is clearly very knowledgeable in what he does. I couldn’t have asked for more and if I decide to sell or buy another bike then this place will be right at the top of the list.

11 oktober 2023
Review zonder uitnodiging
Logo Crescent Motorcycles

Antwoord van Crescent Motorcycles

Hi Eric,
Thank you for taking the time to leave your positive review, we work hard to present the best aspects of motorcycling and it's great to hear you enjoyed dealing with us at Verwood.
Many thanks,
Matt & the Team

Beoordeeld met 5 van de 5 sterren

Very fair and honest company

Dealt with a guy called Jack. So much a 'can do attitude' Very fair and honest company. Very pleased with the service and were a pleasure to do business with. Dealt with so many dealers in 30 years and most of them can't be arsed. These guys are so different, you can actually trust them. Most of this was Jack who inspired confidence in the sale

28 september 2023
Review zonder uitnodiging
Logo Crescent Motorcycles

Antwoord van Crescent Motorcycles

Many thanks for the positive feedback, It's always great to hear.

Best regards,
Team Crescent

Beoordeeld met 5 van de 5 sterren

Impeccable service from Brin

Excellent experience using Crescent Yamaha on purchasing a 2017 KTM Superduke R. Brin provided an excellent service throughout and nothing was too much trouble. Photos of the bike were sent across swiftly and it was presented in exceptional condition upon collection. Not once did I have to chase Brin for any info or updates, he was keeping me posted throughout and was even happy to wheel the bike out of the showroom for a proper look around when I turned up unannounced one Saturday. Perfect purchase from start to finish and will be using them to continue to service my KTM.

14 september 2023
Review zonder uitnodiging
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Antwoord van Crescent Motorcycles

We really appreciate you taking the time to let us know about your experience and we'll be sure to pass this on to Brin.
Many thanks,
The Crescent Team

Beoordeeld met 5 van de 5 sterren

i bought a tracer 9 gt at crescent…

i bought a tracer 9 gt at crescent motorcycles verwood, i was dealt with by Brinley Stone. He was very professional and answered all my questions. we both came away with a great outcome. i will definitely be using them again in the future.

2 september 2023
Review zonder uitnodiging
Logo Crescent Motorcycles

Antwoord van Crescent Motorcycles

Hi Stephen,

We really appreciate you taking the time to leave your review and thank you for you valuble feedback, we'll be sure to pass this on to Brin.

Best regards,
Matt & the Crescent Team

Beoordeeld met 1 van de 5 sterren

Crescent Yamaha in Verwood

Used to use Crescent Yamaha in Verwood for parts for my track bike as I was recommended by a friend last year. But this time I spoke to a young lad who had no idea what he was talking about? Thought it was a Gytr PRO shop? Previously had good experiences with Robert & Matt. But after my last visit, I think I will go elsewhere where people know what they are selling.

14 augustus 2023
Review zonder uitnodiging
Logo Crescent Motorcycles

Antwoord van Crescent Motorcycles

Following your review on Trustpilot this week we can only apologise if you feel you have received poor customer service - that’s certainly not our intention, so would you mind getting in touch with us directly to support@crescentmoto.uk with more information on what led you to leave the review and offer some feedback on how you feel we could improve our service?

You mentioned you had good previous experiences with Rob and Matt in the review; sadly these individuals are no longer working here and as a direct result we are actively training new members of staff since their departures - naturally this takes time and we are working hard with the new members of staff on GYTR parts, helping them to specialise in these areas and offer the level of customer support we are renowned for.

Any feedback is appreciated and always taken on board here - it benefits us massively so we can review and revise our processes to help improve customer service for future transactions.

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