Criminal Injuries Helpline Reviews 

Really friendly and helpful. I can tell they truly cared about how I was feeling. Thankyou very much for helping me

The compassion they showed me

Really helpful person told me everything was easy to access an laa Keats there for any info required would highly recommend

Helpful informative and

Guided through the application with great ease and understanding with regards to my case. Amira was very professional.

Chaymae has been a great help and very informative while getting through the stages of my claim. Such a friendly and helpful service so far. Thank you x

Very considerate and sensitive with every question. Very good service. Helpful and polite.

I would like to express my sincere appreciation for the outstanding support I have received from your team.

Throughout my ongoing issues, you have consistently looked after my needs with genuine care and understanding. From the very beginning, you took the time to fully understand my situation and treated my concerns with patience, professionalism, and respect.

What meant the most to me was the way my sensitive matters were handled. I always felt truly listened to, never rushed, and completely comfortable discussing difficult topics. That level of empathy and professionalism made a significant difference during a challenging time.

A very special thank you to Youssef for your exceptional support. Your patience, understanding, and dedication are deeply appreciated.

Thank you again for your excellent service. Hoping for a positive result and conclusion.

They were helpful
They really helped me

The process was easy and the advisor was very gentle and kind, there are a few questions and thought provoking thoughts but it’s all done very gently

The way they helped me with things and how they explained things helped me

Very helpful understanding and efficient. Chaymae was amazing explained everything went at the pace I needed to go.

Very helpful and kept me updated all the way till I was awarded my compensation.

Amira was amazing and looked after me. Was extremely helpful with pointing me in the right direction. Just waitin on my claim to be reviewed now. Highly suggest using this company to make a personal injury claim.

Mehdi helped me start my claim and what a wonderful man. He listend to every detail and every emotion im going through. And reasured me that i will get the help i deserve. Hes very well mannered and im very happy i got to speak to mehdi i feel very positive that justice will be served for me after what happend and whats still on going. This is my second time coming to this company and i have every trust within them with my claim.

Very thorough with questions brilliant service

When I called the helpline I was extremely anxious I had not spoken about my ordeal to a stranger before and was apprehensive of what it entailed. The man I spoke to (Youssef Anbar) helped me to feel at ease and was patient and understanding at all times. He clearly explained the process and what they needed from me. He made the entire process no where near as scary as I imagined it would be. I was afraid that I may have left it too late but Youseff assured me that because of my situation I was still eligible to make a claim . Although I am afraid of what the future will hold regarding my claim , I am glad I made the first step.

Very professional, caring and supportive.

They were super helpful and though I was reliving traumatic experiences, they were calming and took their time. The lady I spoke to is called Basma and she was so patient and knew exactly what to tell me to do when it got a bit much.
My phone cut out and she rang me back and let me answer the phone to my carer mid call too and rang me back. Overall amazing staff especially Basma. She was a diamond