Cruden Homes  Reviews 

Reported a raised drain cover in my back garden before 10a.m. this morning & it was repaired by 1.45 p.m! Delighted with the prompt action by Cruden. Excellent service as always since moving into my house in February 2024. I have had very few issues but they have always been dealt with promptly by friendly helpful & knowledgeable Cruden employees.

My mum and dad couldn’t be happier with their new home at Kings View. The customer service was outstanding and Mary was amazing at helping and guiding them every step of the way even after they have moved in . Excellent overall a credit to Cruden .

Fantastic service from Lisa, so informative, helpful and friendly in helping us understand options for potentially buying our next home

Alison was excellent
Showed around the site and various properties
She was informative and helpful
She was able to answer our questions and concerns
Very helpful

Could not be happier with our new home! From how helpful the Cruden team were in helping us choose our family home, Lynsey was fantastic at keeping us updated throughout the whole process. To our beautiful house! The size of the living space and bedrooms sold it for us, as it’s not always the case with new builds. We love the layout, so bright and spacious, it works perfectly for our busy family. The location is ideal, our estate has a really safe and friendly feel to it. We honestly are delighted and so happy we chose a Cruden home.

Alison was absolutely brilliant. She was very helpful and kind. She outlined all the available options, gave me an excellent tour and went above and beyond on all fronts. Would definitely recommend her.

We've viewed The Avenue three times hoping to find the right apartment for us. On each occasion Alison was extremely helpful, and very patient, understanding and professional..

The properties are so well finished and the whole complex is lovely.

We are extremely pleased with the service provided by Cruden Homes.

Ashley Ridley from the sales team has been outstanding. She has always been very approachable, and willing to help whenever needed which made the entire process much smoother.

After Sale- There were minor snagging issues. Louis Jones, the Site Manager, has been exceptional. He has been proactive in addressing the issues we raised. He arranged appropriate workers and ensured that issues were dealt with efficiency.

We appreciate their commitment to customer satisfaction.

Lisa ,the sales adviser was our first point of contact initially over the phone then at an agreed appointment, through it all she explained everything to us ,was very helpful but not pushy in any way,giving us time over every aspect.

Full process was made easier by Mary’s customer service and communication. Highly recommend.

We have just moved to an over 55 development in Barnton Ave West . What a beautiful flat we have . We have been very happy with Alison the sales manager who looked after us from the beginning of the sale right to the day we moved . Very efficient . All small snagging issues
where dealt with by Brian head of maintenance all team of workman had everything sorted very quickly .

We moved into our new-build home in West Craigs two years ago, and we have loved both the house and the area within the development. Like most people buying a new build, we experienced a few issues along the way, but Cruden have always been helpful, responsive, and efficient in dealing with them. They replied to emails promptly and arranged any snagging work in a timely manner, which made the process much less stressful.
Ashley was always friendly, supportive, and welcoming, and we really appreciated how approachable she was throughout. We felt well informed at every stage, with communication that was clear, consistent, and timely. Over the past two years, we have dealt with a couple of site managers, but Louis has by far stood out the most. He has been approachable, professional, friendly, and extremely helpful, always taking the time to listen and assist where needed. Overall, our experience with Cruden has been a positive one

I recently bought new build with Cruden Builder and am extremely pleased with the overall experience. The build quality is excellent, with great attention to detail and a high standard of workmanship throughout the project.

A special mention goes to Maureen, whose customer service was outstanding from start to finish. She was professional, responsive, and supportive at every stage of the process, ensuring that all questions and concerns were addressed promptly. Her dedication and commitment made the entire journey smooth and stress-free.

I highly recommend Cruden Builder to anyone looking for a quality-built home backed by exceptional customer service. Thank you to Maureen and the entire team for delivering such a positive experience.

As soon as I found Longniddry Village I knew I wanted to live here. The development is very attractive and conveniently located for easy train access to Edinburgh and North Berwick. Faith, in the sales office, has been so friendly and helpful throughout the purchasing process. I'm delighted to be living in my new light and airy flat.

We love our Cruden home it is the perfect size for me and my partner and our dog. I have a super garden and we love the quality inside and out. I would definitely purchase from Cruden homes again.

Great experience. The work was very well done and blends perfectly with my new home . Everything has been working great and they are prompt with responding to any questions. Recommend Ashley and Louis Cruden homes Edinburgh. Thanks to made Dreams real .

We have just recently moved into our First flat and we have fit in like a hand in a glove. The property is spacious and cozy and is everything we expected when going through the process of purchasing. Ashley from the sales office and Aaron from the site team have both been such a help at getting our property up to the expectations we had and I can't thank them both enough. Also a thank you to everyone on the site who continue to do such a great job.

From the point of expressing an interest in a Cruden new build to moving in January 2026, my experience has been extremely good. Peter, Michael and Mary in particular have been prompt with replies, helpful and friendly; all on site staff have been excellent and professional. I have had very few snagging issues and when I have these have been dealt with.
I believe my house has been designed well, the heating system is efficient and everything has a place and in its place.
The location is quiet although very accessible for the city centre.
I would not hesitate to recommend Cruden as a builder

Aaron and Ashley at West Craig’s have been brilliant from start to finish and made the process very enjoyable for our first home. Any issues raised were dealt with in a timely manner with no hassle. I would highly recommend Cruden and Aaron and Ashley

We feel incredibly lucky to have met Lisa at Longthorn Gardens in Shawfair, Edinburgh. Thanks to her, we were able to find the right home for us, something that wouldn’t have been possible without her support from day one.

Lisa has been fantastic throughout: approachable, honest, and always willing to answer any questions. If she wasn’t sure about something, she would find out and come back to us promptly, which we really appreciated. Her openness and transparency made the whole process much easier and more reassuring.

We are truly grateful for everything she’s done and for the key role she played in helping us find our perfect home. We would highly recommend Lisa to anyone looking for their ideal place