Good customer service and recovery service when found that product has been lost during delivery. Very speedy delivery on my 2nd order. Goods value for money Needs improvement on craftmanship of le... Toon meer
Bedrijf heeft geantwoord
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Good customer experience after experiencing an issue! Haven't received my bracelet yet, but their quick response to my worries made me confident that I will receive my product.
Bedrijf heeft geantwoord
I placed an order with expedited shipping under the guise it would be here by Valentine's day. However, it's been almost 2 weeks since I packed the order, it's still processing, I've gotten zero updat... Toon meer
Bedrijf heeft geantwoord
Great online shopping experience from start to finish. Elizabeth from Crudo was very responsive on WhatsApp when I asked for confirmation about the engravings. The tracked delivery service is also rel... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Everyone has a story to tell. With our exclusive engraving techniques, you can inscribe your memories on our leather products in your own words or designs. Every single word and phrase are crafted delicately on brass molds and engraved on the leather piece, letting your one-of-a-kind leather piece narrate the story.
Contactgegevens
Rm F, Floor 13, Lladro Centre, 72-80 Hoi Yuen Road,Kwun Tong, Kowloon , Hong Kong, 00000, Kowloon, Hong Kong
- 66014446
- contact@crudo-leather.com
- crudo-leather.com
3,7
Gemiddeld
28 reviews
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Antwoord van Crudo Leather Craft
亲爱的 Jinjin Chu，
非常感谢您百忙之中抽空为我们留下这么温馨的好评！
得知您一直关注着我们，并在五一假期专程来到香港朗豪坊门市选购，我们整个团队都感到无比荣幸与感动。听到您对这条手链的质感赞不绝口、爱不释手，这就是对我们工艺最大的肯定。
希望这条手链能陪伴您度过每一个美好瞬间。以后有机会再来香港，欢迎随时再来朗豪坊店逛逛，期待能再次为您服务！
Crudo Leather Craft 团队
Genuine Customer Service
I had an issue with the delivery service and an unintentional wrong box order (I was supposed to get the Pompompurin collaborative box, but got the standard box instead), which was most likely due to the challenges of international shipping since they are based in Hong Kong and maybe a rare mistake (The box). However, as soon as I reached out to them, they responded immediately and were very helpful. They seem genuine and truly care about making things right, even when the issue may not have been entirely their fault. Maybe because of their past reviews or just trying to be better overall.
The product quality is excellent for the price, and I would definitely order from them again. I’ll also continue communicating with them regarding delivery updates in future orders, because there's always a problem in international deliveries in general, so I recommend that customers also do the same (Communicate with them for your order status consistently, since they reply immediately in my end).
*Used a bit of AI for my review to explain my words and experience better
14 juni 2026
Review zonder uitnodiging
Antwoord van Crudo Leather Craft
Dear Cj Ramos,
Thank you for your wonderful review! We sincerely apologize for the shipping mix-up, but we are so glad we could resolve it quickly for you.
We truly appreciate your understanding, product love, and your great advice to other customers. We look forward to serving you again!
Best regards,
The Crudo Leather Craft Team
From bad to great!
Good customer experience after experiencing an issue! Haven't received my bracelet yet, but their quick response to my worries made me confident that I will receive my product.
21 april 2026
Review zonder uitnodiging
Antwoord van Crudo Leather Craft
Hi Jason,
Thank you so much for updating your review and for giving us the opportunity to make things right!
We are thrilled to know you have more confidence in us. Our team will continue to track your shipment closely until the bracelet safely reaches your hands.
Thank you again for your kind understanding and support!
Best regards,
The Crudo Leather Craft Team
The pendant get tarnished easily.
30 mei 2026
Review zonder uitnodiging
Antwoord van Crudo Leather Craft
Hi Yi Tong,
Thank you for sharing your feedback. We are sincerely sorry to hear that your pendant has tarnished easily, as this does not reflect the quality standard we strive for.
We have just sent a follow-up email to you regarding this matter. Since all our products come with a 12-month warranty, we would love to look into your case immediately and arrange our maintenance or repair service for you.
Please kindly check your inbox (and spam folder, just in case) and reply to our email with a few photos of the pendant so our team can assist you right away. Thank you for your time, and we look forward to hearing from you soon!
Best regards,
Crudo Leather Craft Team
the bracelet is amazing
29 mei 2026
Review zonder uitnodiging
Antwoord van Crudo Leather Craft
Hi Tommy,
Thank you so much for the 5-star review! We are absolutely thrilled to hear that you find the bracelet amazing. Your support means a lot to our team!
Hope to see you again soon! 😊
Best regards,
Crudo Leather Craft Team
整體的質感很棒送貨速度也很快
29 april 2026
Review zonder uitnodiging
Antwoord van Crudo Leather Craft
您好，誠摯感謝您的好評分享！🥰
很高興商品質感能符合您的期待，並帶給您高效的送貨體驗。
期待未來能有機會再次為您服務，祝您有美好的一天！
Crudo 團隊敬上
Antwoord van Crudo Leather Craft
您好，誠摯感謝您的喜愛與好評！✨
很高興商品和刻字細節都有符合您的期待。得到您的肯定對我們是最大的鼓勵，非常期待您下次再度光臨，我們會繼續為您製作更多精緻有質感的作品！
Crudo 團隊 敬上
Good customer service and recovery…
Good customer service and recovery service when found that product has been lost during delivery.
Very speedy delivery on my 2nd order.
Goods value for money
Needs improvement on craftmanship of leather
29 april 2026
Review zonder uitnodiging
Antwoord van Crudo Leather Craft
Hi Viola,
Thank you so much for your review and valuable feedback! We are truly sorry for the inconvenience caused by the loss of your original package during transit.
We have taken immediate action and have already arranged for Lalamove to deliver your replacement package on the next business day. We have also reported this incident to the logistics company to ensure it doesn't happen again.
Regarding your feedback on the leather craftsmanship, we take this very seriously, and your comments have been shared with our production team for future improvement.
Thank you once again for giving us the opportunity to resend the package and to serve you!
Best regards,
Crudo Leather Craft
Antwoord van Crudo Leather Craft
嗨 于雯，
非常感謝您的好評與喜愛！✨ 期待未來還有機會為您服務！
Crudo Leather Craft 團隊 敬上
Great online shopping experience
Great online shopping experience. The snoopy bracelet is very nice and very good customer service indeed.
4 februari 2026
Review zonder uitnodiging
Antwoord van Crudo Leather Craft
Hi Paul,
Thank you so much for your wonderful review! We are thrilled to hear that you had a great shopping experience and love the Snoopy bracelet. Your kind words about our customer service mean a lot to our team.
We look forward to serving you again soon! 😊
Best regards,
Crudo Leather Craft Team
Good quality meaningful gifts
Great online shopping experience from start to finish. Elizabeth from Crudo was very responsive on WhatsApp when I asked for confirmation about the engravings. The tracked delivery service is also reliable. The products are beautiful and well-made. The adorable packaging is a plus. The bracelets with custom engravings make very meaningful gifts for special occasions for loved ones.
13 mei 2026
Review zonder uitnodiging
Antwoord van Crudo Leather Craft
Hi Christina,
Thank you for the lovely 5-star review! We're so happy to hear that you enjoyed our customer service, tracking system, and well-made products. It’s wonderful to know that our custom engraving made a meaningful gift for your loved ones.
Hope to welcome you back again soon!
Best regards,
Crudo Leather Craft Team
They are a legit business
They are a legit business, they would ship the product you bought from them, refund u if you dont like their product and they would also communicate with you if u have questions
10 maart 2026
Review zonder uitnodiging
Antwoord van Crudo Leather Craft
Hi Juan,
Thanks for the great review! We always strive to provide honest service, reliable shipping, and a hassle-free experience for our customers.
Your trust means a lot to us, and we hope to serve you again in the future! 😊
Best regards,
Crudo Leather Craft Team
Absolutely zero communication
I placed an order with expedited shipping under the guise it would be here by Valentine's day. However, it's been almost 2 weeks since I packed the order, it's still processing, I've gotten zero updates, and any attempt to reach out and ask about the delay have been met with silence. This has been a very disappointing purchasing experience and I definitely don't recommend anyone else waste their time or money.
6 februari 2026
Review zonder uitnodiging
Antwoord van Crudo Leather Craft
Dear Customer,
I am incredibly sorry that we missed your Valentine's Day deadline and that our communication has been non-existent. This is not the standard we set for ourselves, and I understand your frustration completely.
I have flagged your order with our fulfillment team to find out exactly why it is still processing at the moment you mentioned and why your messages were missed. Please reach out to us one more time at contact@crudo-leather.com with your order number. I will personally ensure this is resolved immediately.
Best regards,
Wallace - Co-founder of Crudo Leather Craft
Too slim for me?
The senzaltro is very thin. i struggle to fit cash in it. leather and engraving are nice but it's really just for cards and little cash
3 februari 2026
Review zonder uitnodiging
Antwoord van Crudo Leather Craft
Dear William,
Thank you for your honest feedback. The Senzaltro was designed as a minimalist wallet for those who prioritize a slim profile, which can mean a tighter fit for cash. We’re glad you liked the leather and engraving quality, and we hope the slim design grows on you over time!
If you plan to buy any from them
If you plan to buy any from them, don't. Absolutely horrendous
2 februari 2026
Review zonder uitnodiging
Antwoord van Crudo Leather Craft
Dear Josiah,
I am truly sorry to see such a brief and disappointed message. We strive to provide every customer with high-quality, tailor-made products and a smooth experience, so it is clear we missed the mark for you.
As we don’t have any details regarding your specific issue—whether it was related to the product, shipping, or service—I would appreciate the chance to make things right.
Please reach out to us at contact@crudo-leather.com with your order number. I would like to personally look into what happened and find a solution for you.
Best regards,
Wallace - Co-founder of Crudo Leather Craft
Fair product, slow delivery
the product is fair, tailor made in good effect, but I wait the delivery for 8 days
13 december 2025
Review zonder uitnodiging
Antwoord van Crudo Leather Craft
Dear Mallory,
Thank you for your feedback. We’re glad the tailor-made effect of your product met your expectations! We apologize that the 8-day delivery felt a bit long. We are working closely with our logistics partners to speed up our international shipping so our customers can enjoy their leather goods even sooner.
Engraving is small
craftmanship of the leather is 10/10 but i wish the hot stamp engraving was a bit larger. its hard to read in some lights.
26 januari 2026
Review zonder uitnodiging
Antwoord van Crudo Leather Craft
Dear Chris,
Thank you for the 10/10 rating on our leather craftsmanship! We appreciate your feedback regarding the size of the hot stamp. Because our pieces are designed for a subtle, sophisticated look, the engraving can sometimes be understated. We will certainly share your comments with our design team.
sturdy and cute
usually "custom" jewelry feels flimsy but this miami love chain is solid. the engraving is very deep and easy to read. truly a tailor-made piece.
21 januari 2026
Review zonder uitnodiging
Antwoord van Crudo Leather Craft
Dear Customer,
Thank you for your kind words! We believe that "custom" should never mean "flimsy," so we design our Miami Love chains to be both beautiful and durable. We're glad you appreciated the depth of the engraving—it’s built to last a lifetime.
Bad After Sales Service
Had purchased a bracelet and delivery attempt was fail due to inaccurate address given to 3rd party logistic, even though the address in my order I had given them the correct address. When I verify with Crudo, instead of verifying for me with the logistics provider, they asked the customer to call ourself and find solutions with the logistics provider. I have yet to received my bracelet for now, I hope there is nothing wrong or missing with my order.
13 januari 2026
Review zonder uitnodiging
Antwoord van Crudo Leather Craft
Sincere apologies for the delivery concerns
Dear Customer,
Thank you for sharing your feedback, and please accept our sincere apologies for the frustration caused by this delivery experience. We understand how disappointing it is to wait for an order, especially when you have provided the correct details.
We want to reassure you that we will ensure you receive your products. If the logistics provider is unable to complete the delivery and the package is returned to us, we will arrange to resend it to you immediately.
Regarding the contact with the logistics provider, we occasionally suggest customers reach out directly because certain security and verification procedures—such as confirming identity or specific delivery instructions—can only be authorized by the receiver. However, we are here to support you every step of the way. If you encounter any difficulties during that process, we will certainly follow up on our end to resolve it.
Please contact us at contact@crudo-leather.com with your order number. Our team will look into the status of your parcel right away and provide the timely help you need.
Best regards,
Wallace - Co-founder of Crudo Leather Craft
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