The experience I had was great! ♡ They not only respond email, but on other social platforms as well such as Instagram! Shipping was definitely fast, communication is key! I appreciate the company, an... Toon meer
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My family placed an order for the snoopy UV printed customized engraved wallet, and when it arrived, there was no snoopy engraved on the wallet but just my name on it. It was brought to the CS atten... Toon meer
Bedrijf heeft geantwoord
Good customer service and recovery service when found that product has been lost during delivery. Very speedy delivery on my 2nd order. Goods value for money Needs improvement on craftmanship of le... Toon meer
Bedrijf heeft geantwoord
Great online shopping experience from start to finish. Elizabeth from Crudo was very responsive on WhatsApp when I asked for confirmation about the engravings. The tracked delivery service is also rel... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Everyone has a story to tell. With our exclusive engraving techniques, you can inscribe your memories on our leather products in your own words or designs. Every single word and phrase are crafted delicately on brass molds and engraved on the leather piece, letting your one-of-a-kind leather piece narrate the story.
Contactgegevens
Rm F, Floor 13, Lladro Centre, 72-80 Hoi Yuen Road,Kwun Tong, Kowloon , Hong Kong, 00000, Kowloon, Hong Kong
- 66014446
- contact@crudo-leather.com
- crudo-leather.com
3,6
Gemiddeld
30 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Bad After Sales Service
Had purchased a bracelet and delivery attempt was fail due to inaccurate address given to 3rd party logistic, even though the address in my order I had given them the correct address. When I verify with Crudo, instead of verifying for me with the logistics provider, they asked the customer to call ourself and find solutions with the logistics provider. I have yet to received my bracelet for now, I hope there is nothing wrong or missing with my order.
13 januari 2026
Review zonder uitnodiging
Antwoord van Crudo Leather Craft
Sincere apologies for the delivery concerns
Dear Customer,
Thank you for sharing your feedback, and please accept our sincere apologies for the frustration caused by this delivery experience. We understand how disappointing it is to wait for an order, especially when you have provided the correct details.
We want to reassure you that we will ensure you receive your products. If the logistics provider is unable to complete the delivery and the package is returned to us, we will arrange to resend it to you immediately.
Regarding the contact with the logistics provider, we occasionally suggest customers reach out directly because certain security and verification procedures—such as confirming identity or specific delivery instructions—can only be authorized by the receiver. However, we are here to support you every step of the way. If you encounter any difficulties during that process, we will certainly follow up on our end to resolve it.
Please contact us at contact@crudo-leather.com with your order number. Our team will look into the status of your parcel right away and provide the timely help you need.
Best regards,
Wallace - Co-founder of Crudo Leather Craft
Unsafe website and company!!
After I placed my order I set up a user name and password and as soon as I tried to use it a message came back saying that my password didn't match. As soon as I wrote the company an email it got kicked back saying message not delivered. Also I checked my email for a status update and it showed that they were trying to charge me astronomical amounts of money in the hundreds (over$500) for the passport cover that should have only been $67. The emails also came back to me as suspicious email warnings. I called my bank right away to cancel my card which is a total hassle right before the holidays. Unless you want to be scammed or have your bank account in Jepordy do not order from this website! Save yourself the trouble!
16 december 2025
Review zonder uitnodiging
Antwoord van Crudo Leather Craft
Dear Customer,
We are deeply concerned by your comments and want to clarify this immediately. We take digital security very seriously and use encrypted, industry-standard payment gateways. We do not have the ability to change an authorized amount from $67 to $500; if you saw a suspicious warning, it may have been a phishing attempt or a browser conflict. Regarding our email, please ensure you are using contact@crudo-leather.com. We have no record of a $500 charge and would like to help you verify this with your bank to ensure your security.
Best regards,
Wallace - Co-founder of Crudo Leather Craft
So sad !
Had 2 friends order . I'm very sad because I wanted to get cinnamoroll gift for my daughter. But I will NOT do that after what has happened. Be careful!!!!
14 november 2025
Review zonder uitnodiging
Antwoord van Crudo Leather Craft
Dear Christine,
We are truly saddened to see this, as we would have loved the opportunity to create a special Cinnamoroll gift for your daughter. It sounds like your friends may have had a frustrating experience, and for that, I sincerely apologize.
We take every piece of feedback seriously and are constantly working to improve our logistics and stock management. We would love the chance to regain your trust. If your friends are still facing issues with their orders, please encourage them to contact us at contact@crudo-leather.com so we can resolve their concerns immediately.
We stand behind our tailor-made products and want every customer to feel confident when shopping with us.
Best regards,
Wallace - Co-founder of Crudo Leather Craft
Terrible company!
Terrible company!! I ordered a passport holder knowing it would get here on time according to the delivery date they gave me. It took them over a week to ship it, it was impossible to contact them and cancel. 12 days later it’s still not here- it’s still in HK and they won’t refund me!
This was a gift for someone leaving the continent and now I am stuck with a passport holder I can’t use!
28 april 2025
Review zonder uitnodiging
Antwoord van Crudo Leather Craft
Deary Natalia,
I sincerely apologize for the delay. While we aim to meet all estimated delivery dates, international logistics can occasionally experience bottlenecks during peak seasons. Because each piece is tailor-made and engraved to order, we cannot cancel an order once production has begun. However, we understand the frustration of missing a gift deadline. Please contact our team so we can track the current location of your parcel and see how we can make this right.
Best regards,
Wallace - Co-founder of Crudo Leather Craft
Deceptive do not order from here…
My son ordered me a special bracelet with munchlac charm. First of all, it didn't get here fir Christmas. Then we figured I could have it for my birthday in January. The shipping time twice as long and then it was missing the charm. I wrote back for a refund and return info after waiting all this time and thee order arrived incomplete. They then said it did not include the charm. I then sent the photo and receipt of the “ Pokemon mumchlax” bracelet that clearly showed info on order and said they were being deceptive. They then agreed to send the charm. A day later they said they could not send the charm as it was sold out and to pick a different one. Since no other pokemon charms were on the site I chose a cinnamarol sanrio charm. Once again they emailed me back now stating that I had to choose a pokemon charm. Well, there are NO pokemon charms on the site now. This has been the worst experience ever. Do not order from them. They are deceptive and returns or refunds seem impossible! Deceptive and I do not recommend this company. Very dissatisfied customer!!!!
21 januari 2025
Review zonder uitnodiging
Antwoord van Crudo Leather Craft
Dear Nicole,
Please accept my apologies for the back-and-forth regarding your Pokemon charm. Due to high demand, certain limited-edition charms sold out faster than our system could update. It was never our intention to be deceptive, and we clearly failed to provide a smooth solution for you. I would like to personally look into your case to offer a full resolution regarding the missing components of your order. Please reach out to us with your order number.
Best regards,
Wallace - Co-founder of Crudo Leather Craft
terrible experience
terrible experience! i purchase a hello kitty set, and they didnt send me the hello kitty charm!! when i contacted them they say i didnt add on the charm. its so expensive for just 2 pieces of string without any charm!! the picture stated there is charm included! totally misleading and a total scam!! overall a terrible experience!!
21 november 2024
Review zonder uitnodiging
Antwoord van Crudo Leather Craft
Dear Val,
We are sorry for the confusion regarding our Hello Kitty set. On our website, the base bracelet and the licensed charms are often selected separately to allow for a fully tailor-made look. We apologize if the imagery was misleading; it is never our intent to scam our customers. We would love to help you complete your set or find a solution that leaves you satisfied. Please email us so we can review your order details together.
Best regards,
Wallace - Co-founder of Crudo Leather Craft
Advertised a Pokémon special edition…
Advertised a Pokémon special edition bracelet with a pokeball charm, when the item arrived it had no charm. I reached out to customer service to have the charm sent. They said I didn’t choose the charm and needed to choose from the listed items, when I checked the listed items the pokeball was not an option and all upgrades were for other charms I did not want, when I mentioned this they told me the pokeball was out of stock (not listed on site) and when I asked for a refund they said they were unable to process a refund. Absolute bait and switch scam.
8 oktober 2024
Review zonder uitnodiging
Antwoord van Crudo Leather Craft
Dear Lindsey,
I am truly sorry for the frustration caused by the out-of-stock Pokeball charm. We strive to keep our inventory as accurate as possible, but in this instance, we fell short. We do not practice "bait and switch"; we simply encountered a stock error. If we cannot provide the specific charm you ordered, we should certainly find a fair resolution for you. Please contact me directly at contact@crudo-leather.com so I can personally review your refund request.
Best regards,
Wallace - Co-founder of Crudo Leather Craft
Terrible customer service and wouldn’t…
Terrible customer service and wouldn’t give me a refund for a mistake that was on their end. Wouldn’t reimburse me for the $30 return shipping because it was part of their policy. But they literally sent me the wrong item and made me pay out of pocket for it.
1 september 2024
Review zonder uitnodiging
Antwoord van Crudo Leather Craft
Dear Mimi,
I apologize for the error in your shipment. Our standard policy is that customers cover return shipping, but this does not apply if we sent the wrong item. If the mistake was on our end, we should have provided a pre-paid label or a full reimbursement. I would like to fix this immediately and refund your out-of-pocket shipping costs. Please send your shipping receipt and order number to our support email so we can correct this.
Best regards,
Wallace - Co-founder of Crudo Leather Craft
My bestie bday gift
I recently bought a bracelet to my bestie, I am very pleased with the quality of product❤️And the customer service was excellent, love it
24 juni 2024
Review zonder uitnodiging
Antwoord van Crudo Leather Craft
Dear Marley,
Happy Birthday to your bestie! We are so happy to hear that you are pleased with the quality of the bracelet. Providing excellent customer service is just as important to us as the product itself, so your kind words truly mean a lot to our team. ❤️
Good service
Good service
Nice bracelet and my wife love it so much.
14 mei 2024
Review zonder uitnodiging
Antwoord van Crudo Leather Craft
Dear Morris,
Thank you for the lovely feedback! We are thrilled to hear that your wife loves her new bracelet. Knowing that our tailor-made pieces bring joy to your loved ones is the best reward we could ask for.
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