Cruise.com Reviews 

This is my third time booking cruises with cruise.com and my cruise planner Victoria Soto-Wyatt has each time gone above and beyond any other cruise planner that I have worked with in my 15 previous cruises. Victoria is friendly, knowledgeable and professional. She tells you exactly what is good and bad about each ship and guides you in not only selecting the best incentives but also the best cabin and the best price. This lady really knows her job! I do a lot of research when booking a cruise and cruise.com has always given me the best price around. I highly recommend cruise.com and cruise planner Victoria Soto-Wyatt to anyone interested in cruising.

I have booked several cruises through cruise.com. Each one was exactly as advertised.....no surprises at the time of the cruise or after. I have dealt with several cruise.com travel agents and received excellent information and service. If I had questions, they were happy to help me. On a recent cruise I had a "guarantee" cabin. When the cabin was assigned, cruise.com assisted me in changing my cabin assignment. They got me changed from starboard to port. It was important to me. Thanks for great service, helpful agents, great prices, and convenient hours. I'll be back soon to book another cruise.

The lady that booked my cruise was excellent.

Rachel Krieger in the Los Angeles CA area of Cruise.com office was great to work with. She helped us book our 15 day cruise to Hawaii and Ensenada Mexico. She was able to find on-board credits for booking plus veteran status. Our complementary meal and champagne added to our wedding anniversary celebration. Our balcony rooms were fabulous. We have just booked a Disney cruise with Disney World vacation in one package for our entire family. Rachel secured the balcony rooms we requested and was able to save us money with the cruise.com pricing compared to Disney, Costco, and other agents. Can't say enough about cruise.com and know that before this Disney cruise sails that she will add any perks (on-board credits, complimentary meals, upgrades etc.) as they come up.

We have used Cruise.com since 2007 for booking our cruises. We have never had a problem and will continue to use our agent, Amadea Burden to book in the future. Always get the best stateroom and the best price. Don't hesitate to book with cruise.com.

I have booked 3x on Cruise.com. Each time the price was basically identical to Royal Caribbean or Priceline but Cruise.com had better offers for on board cabin credits, easier deposits and payment options...the others you basically paid in full when booking. The representative was always very helpful and knowledgeable and not pushy to sell additional products. Their website is very easy to navigate but the onboard pics are a bit outdated.

I booked a RCCL cruise a couple weeks ago and was very satisfied with Cruise.com. RCCL ran a tax free weekend special this past weekend that included port fees and taxes. I called Cruise.com to see if I could get my booking changed to reduce the cost of my reservation. Cruise.com contacted RCCL and worked through the process of cancelling and rebooking. I was very pleased with the prompt service by the Cruise.com agent. Again, Cruise.com saved me money and were extremely efficient.

The gal that booked our cruise found us the best deal she could without having to make me look around any further. She explained everything and what options we had. She was sensitive to time issues and made sure we had everything we needed to go. She even managed to confirm an upgrade for us which ended up being priceless. The only hiccup we experienced was that there was a time or two where I didn't get a call back right away when I had a couple of questions. I would have to call a couple of times. Other than that she was very pleasant and very responsive.

There was some confusion, contradictions and misinformatuon concerning onboard credits when conversing with three different agents over a few weeks time period. I still don't know who was at fault; the cruise line or Cruise.com, but in the end, it was rectified by Cruise.com to my great satisfaction.

Kim Badeker booked our oceanview stateroom which was in a good location to get to all the venues. We received all our literature via email, and were able to book MyTime dinners and shows without problems. The ship is gorgeous and the shows were ;positively outstanding! While on board we booked another cruise in 2016 on the RCL Anthem of the Seas, and asked the onboard agent to book it thru Cruises.com...but neglected to mention Kim's name, so we hope she will get credit for this booking.
We thank you for the onboard credit of $25, and for the efficient manner of booking our reservation.

Booking cruise with cruise.com was fast and efficient. Small complaint was that no deposit required could not be honored even though other sites could. I didn't realize other sites were doing no deposit for the same cruise until my booking was completed. Also, I had a question about requirements if I could not make sail date and what my options could be but couldn't get a call back from booking agent after several messages.

I have been booking cruises with cruise.com for years and have always been more than satisfied
with my agent, her knowledge of the cruising itineraries and deck plans on ships I was interested in.
She has also gone that extra mile to find discounts for us . Our last booking to South America was no exception. Penny was most accommodating, knew what we wanted and had our cabins booked at a
super price in 5 minutes.

Richard could not have been more helpful in the way he assisted me. . It is the first time I have had to arrange travel plans. My boy friend always did it. Richard was very patient with me as |I wrote everything down that he was conveying to me.

There is another employee of yours who was equally helpful. I could not find where to go to get a print out of tickets. He walked me through all the steps . Bravo on him.

Sharon Smith (ext 351) has done a super job for us for a number of years. She is very well acquainted with all of the destinations we have booked with her in the past. She always tries to get us upgrades from the cruise companies. On 2 past Alaskan cruises she was able to get us upgraded from a mini-suite to a full suite. Sharon also gets us the best cabins within the category we select. I am guessing that we have booked over 12 cruises from her. Many times we have traveled with other couples. When we compared experiences; Sharon with Cruise.com always came out ahead.

We booked a large family cruise for 12 people (with 7 minor children). Our agent, Edison, worked tirelessly to keep all our rooms in the same vicinity while making sure we received all available perks and incentives. Also got us the lowest rates possible. That is why we always book through cruise.com

Booking with Cruise.com is always a great experience. Patty is a great customer service person and it's always a joy to get to work with her.

I was extremely pleased with the quick response to my calls and to my questions. I booked both cruises with the same agent because I had been so pleased with the first booking.

1. Agent needs to reply with complete detail explanations in timely manner.
2. Requesting to update incorrect name didn't resolve even after 2 to 3 emails asking to update.

other than that, very satisfied with the service so far.

It's our first time to book a cruise with Cruise.com
I don't know if all customer reps at Cruise.com is like Victoria. But if all of them are half as good and professional as Victoria, you will be very pleased.

Victoria treated us with respect and listened to all our requests. She made sure that all our questions were answered, and all our concerns were addressed.

Thank you so much Victoria. Looking forward to booking our next cruise with you again.

Our agent was very professional and helpful. All of our questions were
answered in a clear manner and to my satisfaction.