Kate at Cruise2 was very responsive and quickly sorted out our flight booking so that we could reserve seats.

We have used Cruise 2 several times and never been disappointed.
The packages on offer are well priced, great destinations with excellent advice and professionalism from the staff.
Paul really listened to what was important to us and came up with a great package. He was so helpful, knowledgeable and professional.
He really did go all out to get us a dream holiday. He was exceptional!

We booked a cruise package, which included a 2 night Hotel stay in Athens with Cruise 2, 8 months prior to the holiday. It was all done by phone, and sometimes communication felt disjointed, however we successfully flew to Athens on Saturday 14th Feb., and as planned in the itinerary, picked up by a car at the Airport and transported to our Hotel by around 9PM. The next day (Sunday) we decided to explore Athens by our usual way on short City visits, the hop on hop off bus. We used this all day and returned to the Hotel late afternoon. The Hotel has a bar/ restaurant at rooftop level with a good view of the Acropolis, I took a couple of photo's of my wife, ordered a drink, then had text message - the cruise was cancelled! There had been an electrical fire on the ship and it was immobilised, fortunately close to Athens. Passengers were offered various forms of compensation etc. We decided to check on flights home for the following day, as it was now Sunday evening there was no way of talking to anybody in the UK. I attempted to change our flight tickets on the EasyJet app, but it wouldn't recognise my password. So I booked a flight and taxi for the next day. Arrived back to Gatwick at 5pm, having left at 2pm two days before. All of these problems could not be directed or attributed to Cruise 2, maybe Celebrity Cruises , as this was not the first time that Infinity had suffered electrical fires.
If the package had been completed, I'm sure it would have been a great holiday at a good price. However on our return things did not go smoothly, we were assured that all arrangements for refunds etc. were in hand by Cruise 2 'we care' department. We sent flight ticket and taxi receipts to them and after a phone conversation that we would get a full refund. This was never put in writing, I confirmed this by email, and also as our holiday was a package, we should be refunded within 14 days.
I received email replies which were very standardly worded, 'we are liaising with our suppliers', to which I replied that this was irrelevant to the terms of a refund.
I attempted to have a conversation with the responder, but all calls were sent to messages.
In between my dealings I had a call from Celebrity to ask my card details for the flight and expenses to be refunded to, this was partial relief.
To say that this whole episode was very stressful is an understatement, as more than 3 weeks after the event there was only the same standard reply.
It was a daily mission to recover what we were entitled to, with sleepless nights as well. It was by chance whilst reading all of the documents that I had printed, I read that the ATOL certificate and invoice were in the name of Mid Counties Co-Operative, I discovered a phone number and contacted them, they had all of the details of my package and said that they would contact Cruise 2, shortly after that I actually had a call from different Cruise 2 agent who again gave the standard line. On around the 32nd day I rang Mid Counties again and they rang Cruise 2, who then shortly afterwards called me to say that Celebrity had sanctioned the refund, and that I would get a call to obtain card details for the payment.
Surprise! it was the person from Mid Counties? who successfully refunded the whole package price.
All of this stress could have been avoided by first of all acknowledging that we would receive our full package and expenses, in WRITING! and that this would be dependant on Celebrity, who were dealing with around 2,500 passengers.
What I still don't understand is the link between Cruise 2 and Mid Counties.
Further to me writing this review , Cruise 2 have engaged with me in a positive manner, and explained their position, so I have uprated the review rating.

Many thanks to Lana Colaco who was very friendly and efficient, and made the booking easy.

Betul is an Excellent travel sales agent..knowledgeable Friendly and happy with good manners and good customer service recommended 👍

So far all dealings have been handled well and professionally. Betul has been especially helpful throughout.

Excellent service from Paul. Who managed to book my Australia & Cruise for December 2026 whilst I was between hotels in India. Booked, deposit taken and confirmed in a very short space of time. Thank you Paul

Big thank you to Paul from Cruise2 who helped me book my first cruise. Had comprehensive answers to all my questions and replied promptly to them while keeping me fully updated throughout the booking process. Made things very straight forward. Great service.

I found Sam very helpful when I rang to settle my account.

Kate at Cruise2 has been very helpful keeping us updated with our cruise plans

Kevin, has always been very professional and polite during our numerous discussions and when our return flight was cancelled by BA due to the Middle East situation he and his associates were able to sort out a new route within 12 hours, very impressive!!

Kevin answered all my questions and was very polite. He did an excellent job. Very good service.

I had an issue prior to my holiday next month. I was in contact with Kate. She responded quickly to my problem which she resolved giving me full peace of mind.

I had excellent service from Paul who took his time explaining all the options available and answered my questions clearly. There was no rush to make the booking and no pressurising that price might change. All details were taken and confirmed. Nothing too much trouble for him.
Thanks Paul
Ian Smith

Ashley took the time to sort out my documents problem.she was very polite and helpful.

I was looking to book a holiday for a group of 8 people Paul was extremely helpful from start to finish and managed to find the exact holiday that we had discussed. Paul took the time to go through many different options and tailored the holiday to meet our requirements. Paul also managed to get us the best price compared to previous quotes. I would highly recommend this company as my experience dealing with them has been fantastic. Will definitely be using this company again and again .

Kate dealt with the change to my booking very quickly which was much appreciated

We did the Cambodia, Vietnam and 5 night cruise out of Singapore. It was a fantastic holiday.
The hotel in Cambodia was great with friendly staff and excellent food. The Angkor Wat tour was amazing. We also organised an additional tour around Siem Reap which was very interesting.
We then flew to Hanoi where we stayed in the old district. The Halong Bay trip was fantastic with an excellent knowledgeable tour guide. A truly wonderful day enjoying stunning scenery and a fabulous sunset. The hotel was in a good position to visit the old district with all places of interest within walking distance. Train street was an amazing experience!
The Furama hotel in Singapore which we’ve stayed in previously was still as good. We then cruised Royal Caribbean to Penang, Phuket and back to Singapore. It was lunar New Year, it was busy but a relaxing end to the holiday.
Cruise2 organised all of our transfers which were on time usually contacting us the day before pickup.
It was an excellent package put together by Cruise2. It was very good value for money visiting popular tourist sites.
As always Betul Barrett and staff at Cruise2 gave us a holiday to remember!
Thank you!

had a couple of bookings with good prices and initially good telephone conversations with salesman Zak. However he seems to have disappeared and communications were a bit sticky for a while. Best plan seems to be to email the documents department who seem to respond quite quickly and reasonably sensibly.
Second cruise went very well apart from the seat-booking, apparently due to multiple airlines involved (seems to be a common problem on looking through the reviews).
A word for Kate in documents, who answered very quickly and efficiently to a couple of queries about this.

Had never booked with Cruise2 before, but wouldn’t hesitate to book my next cruise with them. Really enjoyed the whole booking experience with Paul. He was polite, friendly, extremely helpful and a lot of fun. When I contacted him a few days later with a minor query, he was very quick to reply and was able to answer my questions straight away.