I had a problem with my bag and the company has repeatedly failed to respond to my emails (you are required to email them to initiate a warranty claim as per their own policy). If you buy a bag fro... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Long delivery times and returns are a complete nightmare. Returned a bag as it was a bit big for medium size. Used the return label that was provided. The package has been sitting at their local Dept... Toon meer
I bought a £120 rolltop back pack from Crumpler UK but the stitching on the bottle holder failed. Following the instructions on their website I emailed multiple addresses with request for a repair/rep... Toon meer
Fake brand beware - this is a copy and of Australian crumpled - of you look at terms it's registered name is Bagmania GMBH I bought a bag, the zipper broke, I followed their 5 year warranty proces... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Crumpler is recognised as one of the worldwide leading brands in functional bags. We develop uncompromising, functional, design focused bags for every facet of urban life: from the classic, bike courier tested messenger bags, through to travel luggage and bags suited for leisure time and business. All Crumpler bags are hand made from premium materials and known for their long-lasting quality.
Contactgegevens
Venloer Str. 301-303, 50823, Koeln, Duitsland
- 0049 221 94 99 54 10
- trustpilot@crumpler.co.uk
- crumpler.co.uk
2,1
Slecht
311 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
What a faff about
What a faff about. I ended up having to pay import tax, crumpler gave me to cashback for it but added about a week to delivery time. The product is just "ok" I seem to be missing a strap.
25 juli 2021
Antwoord van Crumpler UK
Hello David,
I'm sorry to hear that there is a problem with your item. We just wrote you an email regarding this case to solve it asap.
Regards,
CRUMPLER customer service
Great product and very quick delivery
Great product and very quick delivery. No charges to pay on delivery in UK.
23 juli 2021
Was sent the wrong product and then had…
Was sent the wrong product and then had to post the wrong product back and wait for a very long time for what I paid for not a great service the bags are okay though
8 juli 2021
excellent camera strap
good quality camera strap that fits new FujiFilm camera perfectly. Good price and postage and quick delivery.
7 juli 2021
Stylish quality bag! Been complimented already!
Stylish quality bag with lots of pockets as expected of Crumpler. Delivery from Netherlands took a bit longer to Uk than quoted, but I’ll be using this practical bag for years so no matter.
27 juni 2021
Love my new camera bag
Love my new camera bag - it arrived quickly and is perfect for all my camera kit.
23 juni 2021
Beware of the extra customs tax added
The bag was fantastic but the extra customs tax added £58 to this £190 back pack made this a very expensive birthday gift
The company got in touch with me and has kindly refunded the customs tax which I'm very grateful for. Thank you so much
2 juni 2021
Antwoord van Crumpler UK
Hello Margaret,
I'm sorry to hear that you had to pay extra customs tax, this shouldn't be the case!
We will write you a seperate message via email to find a solution for this.
Regards
CRUMPLER Customer Service
Brilliant product - strong, lightweight and capacious!
Over the years, my Crumpler Mullet has served me very well. But as more cables, connectors, USB bits and bobs need to be carried around, I realised a bigger solution was needed and the Director's Cut has proved to be an ideal solution - strong, lightweight and weatherproof. Plus a Zippie pouch to keep cables in one place. The only suggestion I'd request is for a pocket to keep old-style business cards - but this case is a brilliant product!
4 mei 2021
If the photos/ video/ description on…
If the photos/ video/ description on Crumple's website had been more accurate, I'd probably have chosen a different bag, to be honest. There's nothing outright wrong with it, but it's a bit 'meh'.
Delivery on the other hand was astonishingly awful, right up to delivering it to a neighbour and not telling me, so I thought it was lost/ stolen for a week and spent hours trying to track it down.
30 april 2021
My bag broke within a month and took 7…
My bag broke within a month and took 7 months to be replaced. Company not based in UK, but in Europe and impossible to deal with.
22 april 2021
Excellent product delivered on time.
16 april 2021
Secure and Handy
This bag is sleek and robust, fits my canon M50 well with its standard 45mm lens, but very tight with the 50mm lens (Any larger lens will not be possible).
The only downside is that it feels loose around my waist (28 inch). It would be great if they can shorten the belt even more but I just wear it across the shoulder now.
1 april 2021
What a great product ideal for work and…
What a great product ideal for work and for my shopping
30 maart 2021
I love my new backpack
I love my new backpack, but a bit disappointed as one of the zips has fallen off, which I didn’t expect.
27 maart 2021
Antwoord van Crumpler UK
Hello,
we're sorry to hear that there was problem with the backpack. Could you please send us a picture of the defect to repair@crumpler.de? Thanks a lot!
Kind Regards
CRUMPLER Customer Service
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.