Crystal-Direct Reviews 

Great communication, window arrived on time, the driver David Forde was very pleasant and helpful.

Fast turnaround, lovely driver, great delivery

Quality product supplied.
First class delivery by Keith.

Have bought 2 doors from Crystal PVCu Windows and Doors. Very pleased with them, great quality. Our 2nd door was delivered a couple of days ago, driver David Forde was courteous, friendly & helpful.

Great selection of doors and windows at competitive prices. Very good quality products and easy to search and order. The delivery man, Keith was lovely, very helpful, friendly and professional. I have already recommended to friends and family how impressed and pleased I am.

Experience so far has been very good. The product looks perfect and the delivery process was great both in the communication and the delivery.
The delivery driver, Flavian, was on time and very helpful and placed the delivery carefully where we requested. He is a credit to the company.

Excellent product and quick service your delivery driver Michael Mullings was very helpful

Purchased a made to measure window from Crystal Direct, the order process was straightforward, delivery was prompt and the window was excellent quality and workmanship, delivery driver was friendly and helpful, five star service

Very pleased with Crystal Windows & Doors. We ordered a grey french door and windows for a garden room we are building. They are really good quality and were delivered promptly and courteously by Keith. Thank you!!

Easy to deal with and good communication with delivery. Great product too I purchased a upvc door.

Bought a MadeTo Measure white UPVC double casement window in January & fitted it straightaway in our garage. We were extremely pleased with the quality of the window & the speed of delivery. Would use again & would recommend.

I’ve used Crystal-Direct for 2 properties. Can’t fault at all, won’t use any one else. The products and price are great.

The live tracker for delivery is really useful, can do other tasks so not sat around all day waiting for a typical 08:00-17:00 delivery window like some places.
Delivery is quick and efficient, the delivery blokes have all been really nice and helpful.

This is my 2nd purchase from Crystal & I am so happy with the finished windows - we were kept informed from
Start to finish and our builder said they were excellent quality - the driver who delivered was so polite such a refreshing change

Great company, efficient and responsive. We are really happy with the quality of our front door. Looks great and is very secure.

Great service from start to finish, Tom was so quick to reply and really well informed, dealt with my incessant questions like a pro!
Delivery was quick and on time as promised. Delivery co-ordinator called the day before to organise.
Products are fab, easy to fit and the quality is amazing, we had a real selection of products from doors to Bi-Folds to large tilt and turns.nothing was too much trouble

Solid door with some serious issues.

This is a review that I have tried to submit to Crewfix review website but was rejected. I bought a Crystal PVC door through Crewfix. This is my experice with the PVC door: " Crystal 1-Panel 1-Obscure Light Right-Handed White uPVC Back Door 2090mm x 840mm

Hi. I bought and installed this PVC door recently. Happy with installation until it rained. Water leaked inside. Drainage holes at the bottom of the frame did not drain water out. Crystal sale person suggested I drilled holes through the frame to let water out. I also found out that the bottom part of the door was not locked in properly because the door and frame was not aligned. Wind and heavy rain pushed push the water in. He suggested to toe and heeled the glass again. it did not fix the issue. I needed to adjust the door but the hinge caps were so tightly screwed that I was not able to unscrew them. The instruction mentioned the security screws were at the bottom of the hinges but they were not. They were behind the hinge when the door was open. I spent many hours searching on how to open the cap. Sale person agreed to send me two new hinges and a long drill bit. Once I received the items and knew for sure the cap security screws were at the back of hinges, I went to work on those screws. I did it in the end. Aligned the door. Now the door locked properly top and bottom. Drilled two holes at the bottom of the frame. Now there are two visible holes in front of the bottom frame. Not pretty. Comparing the cap security screws on the frame with the new ones sent to me. I could not unscrewed them because the heads were half damaged. Overall , I am not happy with this product because of all the trouble I have to go through. So I would not recommend this product

I would give them zero if I could. Avoid at all cost

I would give zero if possible as ZERO aftermarket care was given. Two door are now faulty after a few years installation, 1 buckling and other split. Excuses instead of owing up to door issue. Do not use

Placed an order for window with Door supermarket ( CMOgroup). Two weeks lead time, delivery 11/10, crystal driver David pulls up at 10.30 starts unloading, informs me that bottom pane damaged in transit and he has informed company for replacement to be sent. Take del , take pictures of crack and report to door supermarket who have no knowledge of replacement or damage. Send pics,and they want more evidence Also find that the POD has a signature on it, not mine. Extremely shady company, I will pursue for a refund. A big no from me.

We ordered our patio doors, sent our address and paid the money which they took. They told us it would be 3 weeks. I emailed them during the 3rd week to ask for a date for delivery only to be told that we hadn't supplied them a delivery address so the the order hadn't been placed. I asked them why money had been taken if the order hadn't been placed to which they said money is taken at point of order but until they got all info the order isnt placed. I then sent them the original email with the delivery address that we sent them. All they said was oh sorry about that it will be another 2 weeks. My partner is self employed so he had arranged 2 weeks off and arranged work for after this, so this had to be put off, costing him wages, We had a skip for a month before, ending on the day the doors were supposed to be delivered and had to extend that for 2 weeks at an extra cost to us, and I had to re arrange days booked off. We wrote the company with this and asked about compensation for this as none of it was down to us but down to their incompetence, but they refused to answer any of our emails.
We are doing more work to our house but will never use these again. All they want us your money and no customer after care at all. Would not recommend them at all