Cubitt & West Reviews 

Our experience with Cubitt & West as tenants over the past five years was very positive overall.

There were a few occasions where communication could have been better, although we will never know whether this was due to the landlord or the agency. Most importantly, whenever an issue arose, it was ultimately resolved.

A very special thank you to Marc Steels for the understanding, care and attention he has shown us throughout these five years. We went through some challenging situations during our tenancy, and Marc always genuinely tried to do his best to support us from beginning to end.

His professionalism, kindness and approachable manner have always stood out, and we are extremely grateful for all the help and understanding he has given us over the years.

Thank you, Marc, and thank you to the Cubitt & West team for making our overall experience a positive one.

We have experienced fantastic service and help whilst selling our property. Nothing is too much trouble , a very good and motivated team well done!!
Peter and Carol

We have used Cubitt & West (Horsham Property Management Team) for the past few years to fully manage all our properties. With the increased red tape as a landlord the fully managed fee is a no-brainer and of course an allowable expense. The team were exceptional throughout. Of special note were Tom Hadlow, Marc Steels and Thomas Goodchild was also a valued member of that team but whom we had a little less interaction as Tom and Marc were mostly there for us. All were exceptional in their tasks. The height of professionalism and integrity. They dealt with any issues that arose from simple repairs, renewals or tenant led issues in a calm precise manner and communicated with the perfect level of detail and charm. Such a great team. Thank you all. We have now sold our freehold and with it goes (for the moment) our relationship with these exceptional people, but we will be back and i will reach out to Tom Hadlow without question to safeguard our property interests. I also must congratulate Tom and Marc on their assistance on what was a protracted freehold sale process and engaging with our tenants for surveys and contractor access. Their organisation ensured where possible that inconvenience to the tenants was minimised with appointments arranged in a respectful, understanding manner. Often reviews are only left where a customer has a complaint. I feel leaving a review where exceptional service has been provided is as important if not more so. When we all expect exceptional service one does not often see the need to talk about it. Perhaps a British thing, but we should change this, and where a team of people have gone above and beyond the pale, the right thing to do is to tell the world. Thank you to Tom, Marc and Thomas.

The team at southsea were amazing. The sale was far from straight forward, yet Maddison,Yasmin,Traey and Evie worked really hard to secure the sale , with much needed patience & good humour.
Also a big thank you to Julie, who had to do a lot of hand holding during the completion.

⭐⭐⭐⭐⭐

We genuinely cannot sing Cameron’s (Haywards Heath branch) praises highly enough. He has been absolutely outstanding from start to finish, and after the journey we’ve had selling our property, we honestly don’t know what we would have done without him.

Cameron saw us through not one, not two, but FOUR failed property sales due to broken chains — through absolutely no fault of ours or the house — and every single time, he was there ready to pick things straight back up and get us moving again. He worked tirelessly to get our property relisted, arrange new viewings and generate fresh interest, often within incredibly small turnaround times. His efficiency and determination were second to none.

Throughout the entire process, Cameron was responsive, professional, proactive and, perhaps most importantly, truly understanding of just how stressful and disheartening the situation could be. Time and time again, he stood up for us, supported us and did everything he possibly could to keep things progressing. We always felt that he was firmly in our corner.

After what has felt like an incredibly long road, we have FINALLY exchanged, and we are so grateful to Cameron for everything he did to help get us here. His persistence, hard work and commitment to us never wavered, even after setback after setback.

Cameron is an absolute credit to Cubitt & West, and we wouldn’t hesitate for a second to recommend him to anyone selling their home. If we could give him more than five stars, we would. Thank you so much, Cameron — you have been incredible!

Cubitt & West, Banstead, Estate Agents. I am very happy to recommend this proactive, polite, helpful team.
They found a buyer for my property in a neighbouring town - not easy task in the present market.
A very professional team. They initiated and diligently monitored every step of the sale to a successful conclusion. The team were:
Lauren Eagles in the lead, Fran, Oliver, Carole, Tamsin, with Natasha, the Sales Consultant.

If I was rating Julia Francis solely, I would award 5 stars. She has been a machine in pulling together a sale that she had not been involved with, that was dragging for months and in danger of falling through.
Julia was efficient, determined, communicative, professional, and turned the situation around within two weeks from no progress to finally getting an exchange through, while holding everyone's hand.
I would go to the estate agent that Julia was based in if I was looking to buy or sell.

Although we had some initial issues with the management of our flat, Emily Segens (Crawley branch) quickly took control, sorted out the problems and everything has been plain sailing ever since. She made sure we were kept up to date and was always there if we needed her. Great service, great communication all of which is very much appreciated.

I couldn't be happier with the service from everyone at Cubitt & West Horsham. Buying my dream home was such a positive experience thanks to the amazing team. Rebecca and Lisa were fantastic, always keeping me updated and making everything run smoothly. A big thank you to Dan R, the Mortgage Manager, who was patient, helpful, and always took the time to answer my questions. From start to finish, everyone was friendly, professional, and supportive. I highly recommend Cubitt & West Horsham to anyone looking to buy a home. Thank you for making my dream come true!

Zoe Manzini

Had an initial meeting with Kristine Halpin from the Caterham office. She was very professional. It was clear she had done her research on my property and had a good grasp of other comparable properties in the area. I look forward to working with her and the rest of the Caterham team when I decide to put my property on the market

Working with Chichester's letting team was a stress free experience well managed by Katie; her high levels of communication, understanding and the use of effectives processes led to a smooth transaction for moving home.
Thank you.

Marc Steels from the Cubitt and West Lettings Team made the whole process of moving home stress free. Friendly and professional service. I felt so at ease. Great communication. Thank you so much. I would highly recommend.

Great service reliable, and friendly staff @Safiya Wieland, and good communications, would recommend.

Received no response from my original enquiry about a property to arrange a viewing once details were sent over. It then took 2 emails and 2 calls to get a response and be told it was no longer available. I think this is very poor customer service.

We had the pleasure of dealing with Alia Hawes and Jemma at Cubitt & West Leatherhead while trying to secure a property. Unfortunately, the purchase ultimately didn't go through, but this was absolutely no fault of Alia or Jemma.

Both Alia and Jemma were incredibly helpful, professional and supportive throughout the process. They did everything they could to assist us and were always friendly, responsive and a pleasure to deal with.

Although we were disappointed that the property didn't work out, we were very impressed with the service we received from Alia and Jemma. They genuinely went above and beyond to help, and we would have no hesitation in recommending them to anyone looking to buy or sell a property.

Thank you, Alia and Jemma, for all your help and support throughout the process!

⭐⭐⭐⭐⭐ We couldn’t recommend Cubitt & West enough! As first-time buyers, the whole process was new to us, but from start to finish the team were incredibly supportive, professional, and always on top of everything. They were never pushy, kept us updated throughout, and were always happy to answer our questions and explain everything clearly. Although our purchase took a little longer than expected, they made the experience as smooth and stress-free as possible. Thank you for all your help in getting us into our first home! Grace

Hi Highly recommend Alia Hawes. The whole experience from helping us find the perfect house, supporting us through the whole buying process, as well giving us additional advice through the process too. I cannot rate her high enough for being helpful with everything. Thabk you Alia

I’ve been with this agency since 2019.

Whilst I’ve had a terrible & traumatising experience with co-tenants (though this is entirely on my own), cubitt & west have assisted me every step of the way.

Whenever questions I needed to ask or advice I needed for letting-related queries, they’ve always been efficient in their response.

Whilst it’s sad that I’ll have to part with the property and their services, a million words could not be enough to express my heartfelt gratitude.

I would like to give a special shoutout to one Tom Hadlow whose the Property Manager in Horsham - he’s been so helpful with every single co-tenant situation, always taking time out of his busy schedule to give me support when needed

I would definitely recommend Cubitt & West Woodingdean. The whole team John, Lisa, Kelly, Conno, Donna and Garry were always friendly and very professional with the sale of our flat. Always on time with viewings and kept us updated.
After our buyer made an offer on our property, Garry was amazing at keeping us informed with the progress of the sale.
Many thanks to everyone
Pam Pooley

Great communication from the staff in Ashington, kept us informed all the way through the sale and always got back to us promptly