Curetonix Reviews 

Antwoord van Curetonix

10 apr 2026

We take all feedback seriously and always strive to address any concerns our customers may have. However, after thoroughly reviewing our records, we were unable to locate any order or account associated with your name or information, and there is no record of you in our system.

Because of this, we kindly ask that you provide documentation or proof of purchase (such as an order number, receipt, or the email used at checkout) so we can properly investigate and address your concerns. We are more than willing to work toward a resolution if a legitimate transaction can be verified.

At this time, without any record of a purchase, your review is not only harmful to our business but may also be considered defamatory. We respectfully request that you either provide the requested information or remove the review.

We are committed to transparency and resolving legitimate concerns, and we look forward to your response.

Antwoord van Curetonix

10 apr 2026

Thank you for your feedback—we truly appreciate you taking the time to share your experience.

We completely understand how frustrating shipping delays can be. That said, we’d like to clarify that your order was processed and shipped the same day it was placed on our end. Once a package is handed off to the mail carrier, delivery timelines are unfortunately outside of our control and handled entirely by the shipping provider.

Given that your concern was related specifically to the delay in transit, we kindly ask if you would consider updating or removing your review to better reflect your experience with our company directly.

We are committed to providing fast processing and excellent service, and we’re always here to help if any issues arise along the way. Please don’t hesitate to reach out if there’s anything further we can assist you with.

Thank you again for your understanding and support.

Antwoord van Curetonix

15 aug 2025

Thank you, if you need anything else let us know.

Antwoord van Curetonix

10 apr 2026

I understand your frustration and I do apologize for the confusion and delay you’ve experienced. I’d like to clarify the situation so there’s no misunderstanding.

While you did receive an initial confirmation, your order included a backordered item, and it was listed on our site at the time of purchase. We notified you via email, which is why it had not yet been handed off to the shipping carrier at the time you checked tracking. That is also why FedEx showed that they had not yet received the package.

We did respond to any previous inquiry (it may have gone to your spam folder), and as mentioned, we were waiting on our incoming shipment of labels to fulfill your order. That shipment was expected to arrive the following day, allowing us to ship your order out by the weekend.

We completely understand how frustrating delays and lack of visible tracking updates can be, and we sincerely apologize for both the delay and any communication issues. That is not the experience we aim to provide.

That said, we kindly ask that you reconsider referring to our company as a “scam,” as your order is valid and was being fulfilled as soon as the label for that specific item was delivered. You were also refunded as well, which further proves there is no scam going on here.

If you have any further questions or would like an updated status, please feel free to reply directly—we’re here to help.

Antwoord van Curetonix

10 apr 2026

David, the same day you requested a refund, we issued it. That alone proves we are not a scam company. The item you ordered had a delay, and we informed you of that via email. On May 14th, you requested an update regarding your order, and we replied the same day. We also issued your refund the same day you requested it, as well, so we feel this review is not legitimate because we did not scam you. This review is harmful to our business, so would you kindly remove or update your review?