Curly Characters Reviews 

Similar to others, I was told 6-10 week turnaround and eventually waited 13 weeks in total. When I contacted the company via Instagram, I received one reply saying turnaround was 10 weeks then another saying orders were behind schedule. I received an email saying the parcel was dispatched on the 7th but the tracking said it wasn’t sent until 13th.

The item looks lovely but is quite flimsy compared to another knitted sign I have. This required bending back into shape on arrival.
I was asked to leave a positive review for my item.

I think this has the potential to be a great business but maybe taking on too many orders at a time and unable to fulfil within the deadlines and keep on top of communication and dispatching orders. Customers would appreciate being updated when running behind schedule or new expected arrival times.

I have noticed there is another review page with 1.7 star review rating.

I ordered via Instagram and knew straight away there was going to be a long wait time which is understandable for handmade stuff and if someone is working alone. One of the colours I asked for was out of stock. I was asked if there was another one I would like to which I asked Chloe to just choose one similar for me to which she did and it is GORGEOUS. I bought 2 for both my daughters and I absolutely LOVE them! They are clearly made with love and passion and the colours are beautiful.
Thank you so much. Would highly recommend!
Xx

Absolutely lovely sign, I messaged the seller for an update on my order and she was very quick at replying and so professional definitely recommend

I understood when ordering that there would be a long wait which I was more than happy to do. I was over the moon when my order arrived and was better than I had imagined. The colours match my daughter’s room decor perfectly. Chloe messaged me regarding the colours and kept me in the loop. Honestly couldn’t be happier with my order. Handmade items take time. This was definitely worth the wait and great value for money.

I ordered a door sign from Curly Characters at the beginning of April, fully understanding and accepting the stated turnaround time of up to 10 weeks. However, it has now been 13 weeks and I have still not received my order.

What’s more frustrating is that the business is actively promoting discount codes and claiming a 4-week turnaround on social media, which feels misleading considering older orders like mine remain unfulfilled. I have reached out multiple times regarding my order but have been completely ignored.

At this point, I am requesting a full refund and will be reporting this issue to Trading Standards due to the lack of communication and failure to deliver the product as promised. Extremely disappointing experience — I would not recommend.

I wouldn't even give 1 star if I'm honest.

I ordered on 10th March with the understanding of a 10 week wait.
It's now 8th July I have messaged constantly via Instagram, website, whatsapp and email asking for an update with no reply.
Constantly posting offers online and now states 4 weeks turnaround yet hasn't fulfilled mine after 4 months?
I received a text in June asking to pick a colour to which I replied but have had nothing since.
Honestly the service is dreadful, I have been very understanding with supplier delays but as a paying customer sommuncation is key.
I still don't have the item nor been offered a refund.
Constantly ignored.
Do not use this company I am so disheartened.
I would never treat anyone like this!

Waited 16 weeks when it was a ‘6-10 week turnaround’ asked for a refund, didn’t reply for weeks and then ended up blocking me, I don’t have the item or the refund, But yet she’s still advertising deals and ready made products to post?! STAY AWAY, Scam!!

Like many of the other reviews I was scammed. Took my money but didn't make the order and then she wouldn't reply to any of my messages. I had complete understanding and was willing to wait up to 6 months for it but she just wanted the money and not deliver the goods. Anyone who goes through this needs to report her to trading standards so this doesn't keep happening to people and apply to get your money back.

I would not recommend this business.
I ordered two items in March that were meant to be gifts. The turnaround time on the website says up to 10 weeks and you have to confirm that this is ok when purchasing.
10 weeks passed by and there had been no update to my order and it had not been delivered. Multiple emails were ignored by the seller. Eventually my social media message was responded to & the business owner said that it was not her main job and that she was running behind but gave me no timeframe even when requested and my messages following this were ignored again and again.
The communication is incredibly poor and the time management is awful. There is a backlog of orders but yet the business still advertises discounts and deals on their social media platform (whilst ignoring messages from customers), instead of focusing on the already very delayed orders placed.
It is such a shame because the items when they finally arrived in July are really lovely, but at this point I was unable to gift them as it had taken so long for them to come.

The business needs to work on their communication and time management as I believe that their items are very lovely, but the rest of the business management really lets them down.

The end product that was made is absolutely beautiful! It does need to be handled with a lot of care however when it is hung, it looks lovely. There was a slight delay and they had run out of one of the thread colours I had requested but the issue was sorted. It is made very clear when ordering that it can take a while however an update along the process would’ve been appreciated. Overall though it is lovely and I would order again for a present for someone.

REPORT TO TRADING STANDARDS LIKE EVERYONE ELSE IS TO TRY AND GET YOUR MONEY BACK! Claim through paypal or your bank! She will take your money and give you nothing - prime example in the other reviews!

Awful, total scammer as everyone has said. Do not fall for the sob stories, I appreciate that people get ill and that can’t be helped but plenty of decent business owners have to deal with illness all the time and they do not treat their customers in this way. Order placed July 2024…..no communication for about 9 months now. I have sent numerous messages asking on the status of my order which have not been responded to. Yet she has the time to make new reels on Instagram telling you about her latest offers or how awfully she’s been treated by customers etc. etc. Please do not purchase from this person, if you already have then get onto your bank for a refund and report to Trading Standards.

Fab small business, Chloe made both my daughters signs with love & care. New colours came in after I set my order and Chloe was fab when I asked to change the colours. Chloe’s communication was great. Amazing purchases, lots of compliments & have recommended Curly-Characters to family & Friends. Thank you Chloe.

Really good experience with curly characters, the order came within the time stated and look absolutely beautiful in my daughters bedroom. Would definitely recommend☺️

Wish I could write a good review but unfortunately I am still waiting on my item that I ordered in May 2024 such a shame, I’ve sent several emails with no reply just sad as it was for my sons room and can’t actually afford to purchase another from another seller.

I ordered 3 name pieces and 1x quote and the turnaround was exactly what I expected. All came beautifully presented and the recipients of the gifts I had brought for absolutely loved them! I will be ordering more in the next few weeks! They make great gifts and love supporting a fellow mum with a small business x

Received our beautiful name cloud, star and lightening strike for our babies nursery. Perfectly made, reasonably priced for the work completed, and arrived within expected timescales (around 14 weeks). A great small business, with my experience I would recommend to friends and family, and say it is worth the wait, but to handle with great care! x

I ordered after seeing an ad on FB. Once I placed my order I found some awful reviews and instantly thought what have I done. I however waited a couple of weeks and then received an email that my order was dispatched and when it arrived I was so impressed! The products are beautiful. I ordered a name for my baby that is due shortly and also for my twin nieces I got the fluffy rainbow cloud names which are stunning. They love them and another name for my nephew in a cloud. Absolutely perfect! Please do not let the negative reviews put you off but if you do order patiently wait for the provided timescales.

Ordered 2 items (6th April) that were already ready to be sent out weeks went by so I asked where my items were she said she will look into it and get back to me & then I never heard from her again ignored all my messages which I was polite in.
So now I’m out of pocket ordered over 2 months ago now so deffo never going to get the items.

Avoid seems she does this a lot to people

I placed an order and there was an issues with my transaction, I waiting until my bank confirmed and the paid again. I waited way after the time for delivery and then contacted to say no order received. Communication was good but saying a Royal Mail issue, but the more I chased my order then the communication stopped. I was always polite and understanding but then she kept posting on Instagram about rude customers which is so annoying as she was blaming the customers all the time but when you don’t send orders then you have to expect people are going annoyed to which I never did! I gave up chasing my order but feel she just moans about rude customers but doesn’t accept she is in the wrong by keeping people’s money when she hasn’t provided the goods