Aldiss Reviews 94

Outstanding customer service from this company. A special mention to Lee Gravett who went above and beyond. A credit to the company . Thank you

The 2 guys that collected my old king size bed were very helpful and polite. No issues, and found that I’d left stuff in the bottom of the bed in the drawers so put them to one side. There was no stress and they were very efficient in getting past the stairlift without scuffing walls. Well done guys.

From beginning to end the staff have been just brilliant.
Nothing was too much trouble for the sales staff, and when our sofas were delivered the men were a joy to have in our home.
It’s so nice to have a local Company like Aldis. Long may you continue!

Item at a too good to be true price. Surprise surprise the day after ordering I received an email saying the item was not on stock and a refund would be issued

We had to have a repair carried out to our Ercol sofa the fabric underneath required replacement.
We reported this to Aldiss and could not fault the way they carried out the remedy. It was prompt efficient and of high quality.
The gentleman that carried out the repair was absolutely brilliant.
Can’t fault Aldiss and would never go anywhere else absolute quality end to end

Ordered Tower dual airfryer 3 days ago arrived 2 days early and cheaper than anywhere else, Excellent Bargain will use again.👍

Just got back from the post office to pick up my order. They said on the order email it would be delivered between now and 16th Feb, and it arrived today 11th Feb. Super impressed - thank-you. Would deffo order from them againn.

Sunday, we had roast chicken dinners, absolutely delicious!

No interest in a customer who wanted to buy sofas. I went in 3 times, spending a lot of time sitting on sofas, looking at fabric samples and checking out measurements. I asked to borrow a tape measure. The staff are just not interested in engaging with customers. I gave up even though I was looking for furniture in lounge, dining and bedrooms. I was trying to buy from a local company so my money went to Bakers and Larners in Holt who were so different from the indifferent staff at Aldiss in Fakenham.

Thought I would pop in to Aldiss Fakenham
cafe while waiting for a friend who I had dropped off for a medical appointment but was disappointed by the rude miserable staff behind the counter. Ordered a snack and drink without choosing a table and when I was asked for my table number and said I didn’t have one I was looked at and was spoken to as if I was the village idiot. Perhaps a sign stating you have to choose a table before you order would be useful as there wasn’t one … won’t be returning any time soon . Not sure what it’s like to work there but all the customer facing staff behind the counter were very sullen looking and look as if they would rather be somewhere else

First time I have purchased from Aldiss,very pleased with my 2 sofas.The 2staff who served me were so helpful.Had a little issue the store manager at hall rd was excellant.The after sales I think is also important ,and they are great with that too.So I highly recommend Aldiss in hall rd if you are after great service.Paul the member of staff even carried my cushion across car park to my car.Daniel also was very helpful so all in all excellant Service!

Got 12 piece mail order Denby Crockery. Very well packaged with plates + bowls individually wrapped in paper, bubble wrap, and in a box packed with scrunched cardboardand arrived on time and safe. Great service. Thanks

Very misleading advertising on some furniture.
They were offering free upgrades on Parker Knoll furniture, which was not in fact available.
The advertising attached to the furniture said free power up and heating on a power recliner sofa.
This was not the case. They wanted payment for the upgrade.
I suggested that they change the advertising material.

The most amazing customer service. We ordered a medium and large sofa. On delivery day the large one wouldn’t fit through a door. A member of staff immediately contacted the sofa makers and advised that an arm could be removed to facilitate getting
It in. It was all done and delivered within 24 hours! Customer service you would not believe!

Absolutely discussed as service and food yesterday (sat 15th nov )....I bring my mum here every few weeks for lunch from snettisham. Yesterday we arrived 11.45 as we needed to be at a hospital appt 2 o'clock.Mum ordered quiche from specials ....and I ordered bacon..brie panini.The food didn't arrive at the table until 12.25 after me asking a waitress if order had been misplaced. The bacon was cold and unappetising... cheese not melted.Mums pastry was so hard she couldn't even cut it.She scooped the filling out and left pastry.The salad was not fresh and had something slimy in it.I called a waitress over when she passed our table as I was going to make her aware food wasn't good Omg she was so rude and said I'm busy and will come back soon .....she never returned ...her attitude was unacceptable and so was the food

AVOID THE FURNITURE INSURANCE!

I am writing this review specifically for prospective Aldiss customers who are considering purchasing the optional furniture protection plan, which is administered by the Castelan Group. My experience demonstrates that this policy is extremely poor value and provides no meaningful protection. My primary advice is: Save your money and DO NOT purchase this insurance.

The Facts (Why I Regret Buying This Policy):

Exorbitant Cost vs. Value: I paid £160 for a 5-year protection plan on a sofa costing £999. This excessive premium (over 16% of the sofa's price) suggests comprehensive peace of mind, but it delivers nothing of the sort. Aldiss should reconsider selling a product this disproportionately expensive and ineffective.

Claim DENIED After Four Years: After four years of owning the policy and never making a claim, I recently reported a scratch hole on the arm of the sofa, which was accidentally caused by my new cat. A Castelan technician visited, but the claim was subsequently rejected.

The Unfair Reason for Denial: The Castelan Group rejected the claim, stating the damage "has not occurred from a specific accidental event, as defined in the policy." This is where the insurance fails spectacularly.

The Failure: The Policy is Designed to Deny Pet Damage
This refusal is completely unfair and demonstrates how the policy uses hyper-technical language to avoid responsibility:

1) Unfair Technician Review: A cat scratch is a sudden, accidental event. Cats do not cause damage over time in a way that constitutes 'wear and tear'—they cause immediate, identifiable tears or rips. To claim this damage did not happen from a "specific accidental event" is a dishonest interpretation designed purely to invalidate a legitimate pet damage claim.

2) Misleading "Accidental Damage" Cover: If a single, accidental scratch by a cat is not covered, then what is the point of paying so much for an accidental damage policy? The terms are written to deny common household accidents that owners reasonably believe they are insuring against.

Final Verdict for Aldiss Shoppers:

This £160 policy is not a genuine insurance product; it is an expensive up-sell that offers minimal, if any, value. I went four years without claiming, and when I finally needed the policy for a common domestic accident, it was deemed worthless. I strongly advise all future Aldiss customers to save their money. Do not buy the Castelan Group protection plan.

Restaurant gone down hill.
Food not much choice always the same .
Staff lovely but a particular plump woman blond with glasses on the till is very rude does not listen when you order then when the wrong food is served accuse you of not paying for what you ordered in first place and her manner is quite appalling.
Not a nice way of treating customers who have been coming for years such a shame this use to be a nice restaurant no wonder staff do not stay long needs a shake up.

Despite a few problems with our purchase, we had exceptional service from our contacts, Brett Carman and Robert Barrett. For this alone I would heartily recommend this company.

I ordered a set of placemats and a set of matching coasters. They came within a couple of days and were very well wrapped. Very happy.