The couch is fairly comfortable and works well as a bed, however it would be nice if there was a mechanism to keep the two modules that form a king size sofa from sliding apart. We also had some s... Toon meer
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Customer service was responsive and helpful, however, I received an email stating I had to choose another color because they didn’t have what I had ordered. Additionally, I haven’t even received my co... Toon meer
Bedrijf heeft geantwoord
Well! Our cushie experience turned out to be the right solution for us, but we jad a journey getting here. We were sent two sofas instead of two chairs; the shipment had 7 pieces and 2 deliveries, w... Toon meer
Bedrijf heeft geantwoord
Amazing delivery time - we weren't expecting it so quick (within 24hrs). It's lovely and comfortable as both a couch and a bed - we've added a foam topper because we like a squishy mattress. It's got... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
A Comfy seat for every moment together.
Contactgegevens
239 Fourth Ave, Ste 1401 #5865, 15222, Pittsburgh, Verenigde Staten
- ops@cushiehome.com
- cushiehome.com
3,8
Goed
213 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 84% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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The product is as described. Expect delays.
The product is as described, mattress feels good and supportive. Customer service communication by email usually took 24 hours to respond. Delivery speed needs improvement, expect delays
15 juni 2026
Antwoord van Cushie
Good Day,
Thank you for taking the time to leave such a lovely review.
We're especially pleased to hear that our customer support team was able to assist you and make your experience a positive one. Providing exceptional service is something we care deeply about, and your feedback will be shared with the team.
Thank you again for your support and for being part of the Cushie family.
Just piggybacking the other bad…
Just piggybacking the other bad reviews. I specifically ordered from Cushie because they advertised that the product I ordered was in stock and would ship withing 1-2 business days. Here we are a month later and still no updates on my order. I asked for an update a week after my purchase and the response read very AI-ish claiming that there was an issue with the bar scans which is causing delays and that my order is in a queue (aka we never had the product in inventory but don't want to miss out on your purchase and give you the runaround until it actually is in stock).
1 juni 2026
Review zonder uitnodiging
Antwoord van Cushie
Hi Pierre-Jean,
Thank you for your feedback. We're sorry to hear about the delay you experienced with your order.
We understand how frustrating it can be when a delivery doesn't arrive as expected, especially when you're looking forward to receiving it. While we work closely with our shipping partners to ensure timely deliveries, delays can occasionally occur due to circumstances beyond our control.
We would appreciate the opportunity to review your order and provide an update. Please provide us with your order number so we can assist you directly.
Thank you for bringing this to our attention.
We love our Cushie Sofa Bed
We love our Cushie Sofa Bed. We bought it for my mum for when she stays over in our little boys room. So it’s fantastic as a reading chair for him without taking up too much space but it’s a super comfortable, plush night sleep for her. Delivery was quick! Setup was easy. Big recommend. A great addition to our home!
20 juni 2026
Review zonder uitnodiging
Antwoord van Cushie
Hi Briony,
Thank you for your thoughtful review and for awarding us 5 stars.
We're thrilled to hear that you're pleased with your sofa and your overall experience with Cushie. Positive feedback like yours is incredibly meaningful to our team and reminds us why we're passionate about creating furniture families can enjoy for years to come.
Thank you again for your support and recommendation.
So good, I purchased 2!
I purchased x2 double cushie sofa beds whilst my house was being built and was great to have them vacuum sealed while in storage.
Was excited to open them both up for my interstate guests to sleep on when staying over and super easy to make! Just fold out and you’re done! Love how it’s a mattress and no annoying bars sticking into your back! Great investment 😊
23 juli 2025
Review zonder uitnodiging
Antwoord van Cushie
Hi Miss Stephanie,
Thank you for taking the time to leave such a fantastic review.
We're thrilled that you're loving your new sofa. Our team works hard to create furniture that combines beautiful design with everyday practicality, so hearing feedback like yours is incredibly rewarding.
We appreciate your trust in Cushie and are grateful for your support.
Have not received an update for my order
I have not received an update for my order that was placed on 06/10/2026. Online it says it ships within 1-2 business days - that is a lie. I have reached out twice to two different emails I found and no response at all. I will be requesting a refund if my order does not get shipped out this week.
15 juni 2026
Review zonder uitnodiging
Antwoord van Cushie
Hi Jacqueline,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
At Cushie, we genuinely care about our customers and always strive to provide the best possible products and service. We take feedback seriously and would appreciate the opportunity to learn more about what happened and how we can make things right.
Please reach provide us with your order details, and our team will be happy to assist further.
Thank you again for your feedback. It helps us continue to improve.
Great buy!
Our Cushie sofa bed is fantastic! The colour is beautiful, the size is perfect for a spare room and guests have commented on just how comfy it is! The quality is great and it was so easy to set up.
16 juni 2026
Review zonder uitnodiging
Antwoord van Cushie
Hi Suzie,
Thank you for your fantastic review!
We're so pleased to hear that you're enjoying your Cushie Sofa Bed. Every detail is thoughtfully designed with comfort, quality, and family living in mind, so it's incredibly rewarding to know we've met your expectations.
We truly appreciate your support and are grateful that you've chosen Cushie for your home. Thank you for sharing your experience and helping other families discover our products.
Antwoord van Cushie
Hi CA,
Thank you for your kind words!
We're so happy to hear that you're loving your new Sofa. it's incredibly rewarding to hear positive feedback like yours.
Thank you for choosing Cushie and for sharing your experience with the Trustpilot community.
Playroom Winner
Perfect for our son’s playroom and spare room for sleepovers! Hardwearing material and takes up next to no room. Thanks team!
30 november 2025
Review zonder uitnodiging
Antwoord van Cushie
Hi Krystal,
Thank you so much for your 5-star review!
We're delighted to hear that you're enjoying your new sofa and that it has met your expectations. Feedback like yours brightens our day and motivates our team to continue delivering great products and service.
Thank you for being part of the Lifely family.
So in love with our cushie sofa bed
So in love with our cushie sofa bed! We mainly got it as a spare bed that would fold up and not take up much room in our small apartment to then using it in the living room all the time to watch movies cause it’s so comfortable and cool looking. Using it more than my actual couch! Another cool random positive is my baby boy has used it as extension of his play mat and really helped his development with physical play like learning to climb, jump, stand and wrestle his Dad haha! The only problem with this sofa bed is you will use it a a lot! :D thanks Lifely!
17 november 2025
Review zonder uitnodiging
Antwoord van Cushie
Hi Bobby,
Thank you for taking the time to leave such a fantastic review.
We're thrilled that you're loving your new sofa. Our team works hard to create furniture that combines beautiful design with everyday practicality, so hearing feedback like yours is incredibly rewarding.
We appreciate your trust in Cushie and are grateful for your support.
I love the Cushie sofa bed
I love the Cushie sofa bed. I’ve slept on it and it’s incredibly comfortable.
23 november 2025
Review zonder uitnodiging
Antwoord van Cushie
Hi Ophelia,
Thank you for your kind words!
We're so happy to hear that you're loving your new Sofa. We put a great deal of care into designing products that are both beautiful, practical, and comfortable.
Thank you for choosing Lifely and for sharing your experience with the Trustpilot community.
Still nothing.....
Place an order for a sleeper chair on 5/25 and nothing. First no tracking number, then misinformation on delivery from FedEx saying item is shipped then cancelled, correspondence has been contradictory and I AM FED UP. Requesting to cancel order and full refund. Will dispute the charge with the bank to get my money back if Cushie doesn't own up and comply. Afraid this company is a scam.
25 mei 2026
Review zonder uitnodiging
Antwoord van Cushie
Hi JS,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
At Cushie, we genuinely care about our customers and always strive to provide the best possible products and service. We take feedback seriously and would appreciate the opportunity to learn more about what happened and how we can make things right.
Please provide us with your order details, and our team will be happy to assist further.
No information about my order in spite…
No information about my order in spite of reaching out. Ordered on 5/18/26 and have received nothing. No response to email. It’s been 2 months.
Update: I stand corrected it’s been one month.
Here’s the order number CSE5007
6/15 I am updating my review. After posting here I got an update explaining the delay. Thank you. Will update review after couch arrives.
12 juni 2026
Review zonder uitnodiging
Antwoord van Cushie
Good day,
Thank you for your feedback. We're sorry to hear about the delay you experienced with your order.
We understand how frustrating it can be when a delivery doesn't arrive as expected, especially when you're looking forward to receiving it. While we work closely with our shipping partners to ensure timely deliveries, delays can occasionally occur due to circumstances beyond our control.
We would appreciate the opportunity to review your order and provide an update. Please provide us with your order number so we can assist you directly.
Thank you for bringing this to our attention.
We absolutely love our Cushie Sofa Bed
We absolutely love our Cushie Sofa Bed! It was incredibly easy to assemble (almost no assembly required at all). The green fabric is beautiful and has held up really well, resisting stains and looking as good as the day it arrived.
The couch itself is firm yet comfortable, providing great support without sacrificing comfort. As a sofa bed, it's even more impressive. When opened up, it's incredibly comfortable to sleep on; my husband actually prefers sleeping on it over our actual bed!
The service from Lifely was fantastic from start to finish as well. Highly recommend both the Cushie Sofa Bed and Lifely. We'd definitely buy from them again.
13 november 2025
Review zonder uitnodiging
Antwoord van Cushie
Hi Josefina,
Thank you so much for your wonderful 5-star review!
We're absolutely delighted to hear that you're loving your Cushie Sofa Bed. It was designed to bring both comfort and versatility into family homes, so knowing it's making a positive difference for you means the world to us.
Thank you for choosing Cushie and for taking the time to share your experience. Your support helps us continue creating products that families can enjoy for years to come.
The Cushie Sofa Bed is very aesthetic…
The Cushie Sofa Bed is very aesthetic and comfortable. It’s hard to find a sofa bed with a thick and comfortable mattress but this one ticks all the boxes. It also folds in and out very easily. No assembly required. Initially they say delivery would be in August, however the item was delivered in June which is great, but would have been good to receive more accurate timelines for delivery.
14 juni 2026
Review zonder uitnodiging
Antwoord van Cushie
Hi Pedro,
Thank you for your thoughtful review and for awarding us 5 stars.
We're thrilled to hear that you're satisfied with your sofa. Positive feedback like yours is incredibly meaningful to our team and reminds us why we're passionate about creating furniture families can enjoy for years to come.
Thank you again for your support and feedback.
We ordered a sofa sleeper and ottoman…
We ordered a sofa sleeper and ottoman and the email says 1-2 days to ship. As of date we have no notification of it shipping. I emailed them, used their chat option, messaged them on social media with no response. We have our son and his family (new grandson) coming and we need the bed for them. We were excited because the couch looks great and will fit our lifestyle. However we are worried about the delivery. Hopefully this helps.
Thank you for your purchase!
We’re excited to get your Cushie to you.
Your order is confirmed and will Ships in 1-2 days. You’ll receive tracking details once it’s on the way. If anything comes up, feel free to reach out — we’ll make sure you’re taken care of.
So Cushie finally replies with a canned answer without any word of fixing the situation.
8 juni 2026
Review zonder uitnodiging
Antwoord van Cushie
Hi Chito
Thank you for taking the time to share your experience with us.
We're sorry to learn that your experience with Cushie did not meet your expectations. Providing high-quality products and exceptional customer service is extremely important to us, so we're disappointed to hear that we fell short on this occasion.
We truly value your feedback and would appreciate the opportunity to better understand your concerns and work towards a resolution. Please provide us with your order details, and a member of our team will be happy to assist you personally.
Thank you again for bringing this to our attention. Feedback like yours helps us continue to improve and provide a better experience for all of our customers.
I purchased a Cushie Modular Sofa Bed…
I purchased a Cushie Modular Sofa Bed in Queen and everything from the order process to delivery to setup was very smooth. The highlights are:
- the delivery company they use have a lil map where you can see the truck in real time so you can be prepared for your delivery.
- the sofa bed is incredibly comfortable to sleep on, it is as good as a mattress, zero complaints.
24 april 2026
Review zonder uitnodiging
Antwoord van Cushie
Hi Kanishka,
Thank you so much for your wonderful 5-star review!
We're absolutely delighted to hear that you're loving your Cushie Sofa Bed. It was designed to bring both comfort and versatility into family homes, so knowing it's making a positive difference for you means the world to us.
Thank you for choosing Cushie and for taking the time to share your experience. Your support helps us continue creating products that families can enjoy for years to come.
Better than we even expected! Love!
We purchased the Cushie Sofa Bed as a spare bed for guests, and a comfy spot for my husband and I to sit and read to our boys in their playroom, it also doubles (triples???) as a crash pad and soft place for our boys to play. It’s honestly been a fantastic purchase in so many ways! The fabric quality is amazing - even better than we had hoped. The cushioning is dense but not too firm, exactly what you’d want for sitting, sleeping or playing. The order and delivery process was easy and quick - I’ve already recommended this to friends and family.
12 juni 2026
Review zonder uitnodiging
Antwoord van Cushie
Hi Jessie,
Thank you for your thoughtful review and for awarding us 5 stars.
We're thrilled to hear that you're pleased with your sofa and your overall experience with Cushie. Positive feedback like yours is incredibly meaningful to our team and reminds us why we're passionate about creating furniture families can enjoy for years to come.
Thank you again for your support and recommendation.
The quality of the sofa bed is so good
The quality of the sofa bed is so good. It's comfortable and so easy to move around because it's modular.
12 juni 2026
Review zonder uitnodiging
Antwoord van Cushie
Hi Rachel,
Thank you for your kind review!
We're so happy to hear that you're loving your new sofa. We carefully design our furniture to be both stylish and functional, so it's wonderful to know that it's fitting beautifully into your home.
We appreciate you taking the time to share your experience and thank you for choosing Cushie.
Absolutely beautiful to look at and to…
Absolutely beautiful to look at and to sleep on. Great product
10 juni 2026
Review zonder uitnodiging
Antwoord van Cushie
Hi Alison,
Thank you for your fantastic review!
We're so pleased to hear that you're enjoying your Cushie Sofa Bed. Every detail is thoughtfully designed with comfort, quality, and family living in mind, so it's incredibly rewarding to know we've met your expectations.
Thank you for sharing your experience and helping other families discover our products.
Very high quality and super comfy!
We've had the Cushi Sofa Bed for a little while now and absolutely love it. It's incredibly comfortable for everyday lounging, but what really sold us was how practical it is. The sofa bed function is perfect when guests stay over and everyone has commented on how comfy it is!
The fabric feels high quality, it's easy to keep clean, and the cushions have held their shape really well. If youre looking for a confortable sofa bed this is the one!
12 juni 2026
Review zonder uitnodiging
Antwoord van Cushie
Hi Carly,
Thank you so much for your wonderful review!
We're delighted to hear that you're enjoying your new sofa. Comfort and quality are at the heart of everything we create, so it's incredibly rewarding to know that your purchase has exceeded expectations.
We truly appreciate your support and thank you for taking the time to share your experience with the Trustpilot community.
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