Cushie Reviews 

I do not like their customer service at all. I’m afraid I’ve been scammed because there is no phone number! I need help with my order; I have received the wrong item

Edit: How about you actually get back to me, then? I’ve already contacted you several times and sent you photos and order numbers and still nothing!
Give me a PHONE NUMBER. I’m tired of talking to bots. Give me a real human!

We love our cushie sofa bed! Ordering via the website was a breeze, it was a quick delivery, and the item’s quality is far beyond our expectations. Thanks, Lifely!

After researching tons of sofa bed I settled on a Cushie sofa in a lovely dage colour. It arrived well packaged earlier than predicted. Good quality product, well made and the fabric is a lovely thick material that will most likely last. The mattress is very comfortable to sleep on, just as comfy as any bed, and while folded it takes little room in my living space. Exactly what I was after!

⭐⭐⭐⭐⭐

So happy with my sofa bed from Lifely! No regrets at all. It’s been the perfect addition to my little reading nook and has quickly become one of my favourite spots in the house. It’s comfortable, looks beautiful, and feels really well made.

The sofa bed feature is also super handy whenever I have guests staying over. It’s easy to set up and makes hosting so much easier. Definitely one of my best home purchases this year!

Such a great couch - easy to setup and absolutely beautiful !! couldn’t recommend more . Also amazing customer service - helped me out with any questions I had. 5/5 from me !!!

The experience with Cushie was good. Their responsiveness to my issues was extremely prompt.
The delivery was tracked and once on its way i knew exactly when it was arriving which made it easy to be at home.

Got our Cushie Sofa , quality of fabric is amazing , so comfortable , great compact size .

Very happy with this sofa bed. It is comfortable to sit on during the day and easy to convert into a bed. The sofa bed looks great in my living room and is very easy to set up when needed. The mattress is comfortable for short stays, and the overall quality is excellent, good quality and great value for money. I would recommend it to anyone looking for a functional and stylish sofa bed.

The Cushie Sofa Bed was surprisingly good quality for the price. It's comfortable in both modes as well!

We ordered from Cushie 14 days ago and the order remains unfulfilled. They market shipping in 1-2 days, which is obviously not true. We have been trying to get in contact with customer service or really anyone at the company. We have sent several emails (to both their accounts listed on the site) starting 9 days ago, have spent days on their “chat” (it’s been over 72 hours since I initially reached out to them on their chat an never heard back), reached out via their “Contact us” page on their website, and even send DMs on Instagram (and they posted on their Instagram without responding to my DMs). I even tried to post a review on their site so others would know that the 1-2 days shipping that they promised is incorrect, but they haven’t allowed for my review to be posted publicly on their website. I am at a complete loss about what to do next. We spent a lot of money on this and were planning on having it soon. We are nervous that the company is just going to take our money. They definitely did not fulfill their marketing promises, but it is really disconcerting that they haven’t told us there is a delay and won’t respond to us at all despite us spending so much time and effort trying to reach out to them. This is the worst experience that we’ve ever had with a company. The last 4 emails I sent was just begging for an update or a refund. Still nothing. If Cushie reads this: please respond to us and give us an update. We’re trying to post where we can so we can hopefully get what we paid for or get our money back ASAP.

Update (6/17): we heard from Cushie last Thursday and they committed to sending it to us in 1-3 business days. It has been 4 business days. No tracking info, no couch, and no one from Cushie reaching out to tell us the new status. They don’t prioritize customer service and they don’t fulfill their promises to customers. Will update if we ever get this couch.

Update (6/25): Customer service can still not give us a timeline of when we will expect the Cushie. They are still promoting the 1-2 business day shipping for the exact product in the exact same color even though it has now officially been 1 month since we ordered our product and they said they can’t ship it to us because it is not in stock (I checked their website again minutes ago). I have asked them to update their website so that they stop misleading customers. They have not done this. This is really the worst customer service experience. On top of that, we ordered the Cushie because we have a major life event coming up and needed it. It is hugely inconvenient. They continue to say they’ll update us and gave us a 10% discount, but that only gets us to the price that we would pay if we ordered today (apparently they’re having a bigger sale than they did on Memorial Day right now), and acting like they’re doing us a huge service. Again, worst experience with a company. I will continue to update since they continue to mislead customers.

I pre-ordered the Cushie Sofa Bed and it came well before the tentative delivery date. The bed was very easy to set up and I was very impressed with the quality and price point, we also loved the colour! I have had guests use the sofa as a fold-put bed since I got it and I was told it was very comfortable being a memory foam mattress. We are very happy with the purchase and would recommend Lifely to everyone.

It came missing important screws to put the couch together. The ziplock bag where the screws were supposed to be was torn and open.

Like Kayla and others I have no response after multiple emails and no system updates on my already delayed order. Will need to dispute. They will respond here and not where it matters like all the other posts. You cannot reply to them and timing of every response identifies that they use offshore resources and have a shell in PA.

EDIT UPDATE: They finally emailed me and said the armrests were delayed but offered to send the couch and ottoman first and the armrest when they are in stock. I agreed. Still waiting for the shipment confirmation a few days later. Will update my review from 1 to 3 stars now and possibly more as this plays out.
ORIGINAL REVIEW: Placed an order May 30th. Followed up a week later with no response. The email to hello (at) cushiehome.come was RETURNED as *Undeliverable*! (where they said to email with questions and order updates...) They already pulled over $1,000 from my credit card June 1. Went to their website to track order... used their system - said no order associated with that email!! I literally received the order confirmation TO THAT EMAIL ADDRESS. I am super disappointed and was SO looking forward to this order. If I don't hear quickly I will call my credit card company to get this money back. Willing to change my review if they fix this ASAP.

Super happy with how fast i recieved my sofa, the quality is so good and the sofa bed is super comfortable. Very happy with my purchase will definitely be repurchasing more things in the future. Customer service 10/10

Great product comfy to sleep on and sit on.

The delivery process, environmentally friendly packaging & ease of set-up were amazing! The quality of the innerspring mattress is exceptional and the couch is a perfect fit for my guest room / study. I also love the colour.

I love my cushie sofa bed. It is so versatile as a bed and couch. Perfect for sleep overs and a spare bed for guests. Then great as a couch in the games room. Not saggy firm and very structurally sound.

The product was shown as available at the time of ordering, but there were later delays and stock-related issues communicated after purchase. This led to longer-than-expected wait times and unclear updates around fulfilment.

When the item eventually arrived, it was incomplete and could not be assembled properly, making it unusable as intended.

Overall, there were issues with stock accuracy, delivery delays, and order fulfilment. I hope improvements are made in availability information, communication, and quality control.

Very comfortable as a bed and kids fight over it as the movie watching seat. I like the sage green fabric and it’s super easy to transform. No issues with order or delivery.