Ordered my couch on June 9th, promises where made and it's July 20th. Still waiting. If you can't deliver when you promise, why take my money? Add to that, I see it's now at a lower price by over... Toon meer
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Lees wat reviewers zeggen
The couch is fairly comfortable and works well as a bed, however it would be nice if there was a mechanism to keep the two modules that form a king size sofa from sliding apart. We also had some s... Toon meer
Amazing delivery time - we weren't expecting it so quick (within 24hrs). It's lovely and comfortable as both a couch and a bed - we've added a foam topper because we like a squishy mattress. It's got... Toon meer
Bedrijf heeft geantwoord
Everything about my experience was quite pleasant. I was sure what to expect since I’ve never heard of this company, but the communication by email was wonderful. I definitely would order for them aga... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
A Comfy seat for every moment together.
Contactgegevens
239 Fourth Ave, Ste 1401 #5865, 15222, Pittsburgh, Verenigde Staten
- ops@cushiehome.com
- cushiehome.com
3,8
Goed
218 reviews
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Heeft 82% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Watch Out - don't purchase UNTIL you can reach them.
Again, zero communication. Zero responses.
Ordered the last week of May. The email said it would ship in 1-2 days. It's June 5th. No Cushie. No contact. No updates. And, no idea what is going on.
Beware. There is a very good, responsive competitor - had I known they were going to approach business line this, I would have done business with their competition.
22 mei 2026
Review zonder uitnodiging
Antwoord van Cushie
Hi Matt,
We are sorry hear this, may we please have your order details?
Order at your own risk
As others have mentioned, there is zero communication from this company. I placed an order on May 22 with a ship date of May 28 and it is now June 4 with ZERO updates, despite multiple emails being sent. I’m only writing this review because it seems like occasionally someone from Cushie looks at this site.
If you are from Cushie, please give a response to let me know where my couch is or I will be contesting the order with my credit card company!
Update: company finally responded. Wish it didn’t take a bad review to get an answer. Can’t speak to the product yet but strongly recommend they add some more customer service staff
3 juni 2026
Review zonder uitnodiging
Antwoord van Cushie
Hi Kali,
Thank you for your feedback. We're sorry to hear about the delay you experienced with your order.
We would appreciate the opportunity to review your order and provide an update. May we know your order details so we can assist you directly.
Antwoord van Cushie
Hi Alan,
Thank you for sharing your experience. We're disappointed to hear that the experience did not meet your expectations.
Please provide us with your order details and, if possible, photos of the issue so we can assist you promptly.
Thank you for your feedback and for giving us the opportunity to improve.
It’s pretty firm but supportive for those who like a couch like that
Could use a good topper and better cushion padding but other than that it’s great material and a lovely looking couch. Weird fabric color for the brown/tan color option though. Reminds me of a cat tree scratch pole
26 mei 2026
Antwoord van Cushie
Hi Blake,
Thank you so much for your kind review, We're thrilled to hear you're enjoying your Cushie purchase. Your support means so much to our team, and we're grateful you took the time to share your experience.
Needs to improve their customer service
I ordered a couch on May 9, 2926 with a delivery date of May 14. May 14 came and went and after multiple e-mails I was told there were shipping delays and it would ship 5/28. That has now come and gone and I sent several more e-mails only to be told they can't find my order in their system and to send the confirmation number which was in the subject line e of my e-mail! I took a picture of my confirmation and sent it with no reply.
Their website says they are in stock so I'm not sure what the hold up is. It has been very frustrating and poor customer service. I guess I will have to contact the credit card company to put in a dispute. As others have stated, there is no phone number to call to get answers.
Update : I just received my couch after several weeks of chasing. Leven was responsive and helped expedite my delivery. The couch is great - I just didn't think I'd have to work so hard to get information.
Final update - I received the credit I was offered for my inconvenience. Everything resolved in the end.
29 mei 2026
Review zonder uitnodiging
Antwoord van Cushie
Hi Jan,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We take feedback seriously and would appreciate the opportunity to learn more about what happened and how we can make things right. Please provide us with your order details, and our team will be happy to assist further.
The sofa cushion is firm in the center…
The sofa cushion is firm in the center but you sink on either side. The arm rest on one side of the sofa is loose between the bar and the seat cushion. It’s a bit flimsy, should be taut like the other side.
20 mei 2026
Antwoord van Cushie
Hi SL,
Thank you for sharing your experience. We're disappointed to hear that the product did not meet your expectations. We'd love the opportunity to investigate this further and work toward a suitable resolution.
Please provide us with your order details and, if possible, photos of the issue so we can assist you promptly.
We are not off to a good start
We are not off to a good start. I was hoping this email was a response to my email to customer service. Please reference that email.
Delivery went to my neighbor's house. It was dropped on their driveway in the pouring rain.
22 mei 2026
Antwoord van Cushie
Hi Pam,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We genuinely care about our customers and always strive to provide the best possible products and service. We take feedback seriously and would appreciate the opportunity to learn more about what happened and how we can make things right.
Please provide us with your order details, and our team will be happy to assist further.
I received it today
I received it today. The parts I received are lovely. BUT THE BACK IS MISSING and I can’t reach anyone. What use it’s it if it’s o my half a couch?
I’m hoping someone is monitoring this and will call me
19 mei 2026
Antwoord van Cushie
Hi Mary,
Thank you for sharing your experience. We're disappointed to hear that the product did not meet your expectations.
Quality is extremely important to us, and we take concerns like yours very seriously. We'd love the opportunity to investigate this further and work toward a suitable resolution.
Please provide us with your order details and, if possible, photos of the issue so we can assist you promptly.
Thank you for your feedback and for giving us the opportunity to improve.
The boxes didn't come together and the bad back support
The boxes didn't come together. So, now I don't have the side hand rest and the metal frames.
Also the back support of the product is really bad. Like if I lean back a little, it is not staying.
They should have given an option to add brackets on the back as well to make it more sturdy.
14 mei 2026
Antwoord van Cushie
Hi Aniket,
Thank you for sharing your experience. We're disappointed to hear that the product did not meet your expectations.
Quality is extremely important to us, and we take concerns like yours very seriously. We'd love the opportunity to investigate this further and work toward a suitable resolution.
Please provide us with your order details and, if possible, photos of the issue so we can assist you promptly.
Antwoord van Cushie
Hi James,
Thank you so much for your kind review. We're thrilled to hear you're enjoying your Cushie purchase. Your support means so much to our team, and we're grateful you took the time to share your experience.
Fast shipping
My sofa arrived exactly a week after I ordered it! It was easy to put together and works for what we needed.
5 mei 2026
Antwoord van Cushie
Hi Kristen,
Thank you for your kind words!
We're so happy to hear that you're loving our Cushie product. We put a great deal of care into designing products that are both beautiful and practical for growing families, so it's incredibly rewarding to hear positive feedback like yours.
While I think the product itself is…
While I think the product itself is really cool, the customer service / sales piece of Cushie is absolutely atrocious. After a couple of messages exchanged, Cushie completely stopped communicating with me and now I'm left with product that I want to return AND an incomplete order as well (oh yeah, and zero communication on when or if the 2nd order will ever be completed either.) Incidentally, I placed that 2nd order because Cushie's customer service team stopped communicating with me about a return/refund on the first one (my foolish mistake on that). And yes, I've read the comments on here where their Customer Service tells customers to limit conversations to one customer thread so as to cut down on confusion / enhance response times and honestly, I find that even more frustrating. I do not think it unreasonable for a company to respond to a customer's request in a timely manner. If I fail to do so in my line of work, I lose business... and yes, I'm guilty of starting several threads with Cushie myself precisely BECAUSE they stop communicating. If ANYONE at Cushie reads this (which I doubt): please contact me to resolve this ASAP. Your website says that the return process is easy and I'm sorry, but that's a straight up fabrication... In fact, it's anything BUT easy. Again, cool product, but absolutely nightmarish customer service makes this one of the worst purchase experiences I can recall and that's saying something. Zero faith that my problems with Cushie will be resolved. None whatsoever...
Update: Finally got a message back from Cushie, but no worries, they went right back to ignoring me again after I responded. So, like I said, this is without doubt the biggest waste of time, money, and sanity I've experienced to date. Spent over $1K with them and get treated like absolute garbage. So, I'm now sleeping on the floor at my house. I took family members in to live with me and gave them my space in my home. I thought Cushie would be the perfect solution for me, but it's become the perfect nightmare. Once again, if anyone at Cushie reads this update, please contact me so that I can return my entire purchase for a full refund. I don't understand why no one responds at this company and I feel like such a fool for continuing to try and get a hold of someone. I just want to return everything / be done with it. I feel like such a fool.
27 april 2026
Antwoord van Cushie
Hi Nic,
Thank you for taking the time to share your experience with us, and I sincerely apologise for the frustration and disappointment this situation has caused.
Reading your review, it’s clear we’ve fallen short not only in communication, but also in providing the level of care, confidence, and follow-through you should absolutely expect from Cushie. We understand that no matter how exciting the product may be, inconsistent updates and unresolved concerns can understandably leave you feeling unheard — and that is never the experience we want for our customers.
Please know that your concerns regarding the incomplete order, return request, and lack of communication have now been escalated internally for urgent review by our management team. We genuinely value the opportunity to make this right and work towards rebuilding the trust that’s been impacted throughout this experience.
Kindly allow us 24–48 hours to complete a full review of your case and provide you with a detailed update via email.
Thank you again for your patience and honesty.
— Monica
Customer service delayed significantly
The product and delivery service are excellent no doubt but the inability to contact anyone in a timely manner is abysmal
Five days after i started sending messages before ingot a reply and honestly it was just to say they had sent out for delivery ingot an email afterwards addressing my problem and just could have been taken care of by a simple response four days before
Sam
6 mei 2026
Antwoord van Cushie
Good day,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
Please provide us with your order details, and our team will be happy to assist further.
Thank you again for your feedback. It helps us continue to improve.
Loose and floppy
Loose and floppy
When you sit on the sleeper sofa, it feels like it will fall apart. It is not sturdy whatsoever.
--
Someone replied to this from Cushy but there is no where to respond to them, so the help feels null.
24 april 2026
Antwoord van Cushie
Hi Kristina,
Thank you for sharing your feedback, and I’m genuinely sorry to hear the sofa hasn’t met your expectations.
We'd love the opportunity to look into this further with you, as there may be assembly, configuration, or product-specific factors contributing to the issue. Our team would be happy to review photos or videos of the setup so we can properly assess the concern and work towards the best possible resolution for you.
Thank you again for bringing this to our attention. Feedback like yours genuinely helps us continue improving both our products and customer experience.
-Monica
I was so excited to be receiving my…
I was so excited to be receiving my Cushie sleeper sofa, but only two of the three boxes arrived from FedEx. I tried reaching out to Cushie via chat, email, and the online form, but have not received a response - not even from the chatbot. This is very worrisome. There is NO PHONE NUMBER anywhere for this company. You are alone. I only have the arms and the back to my sofa. Now what do I do? Fed Ex claims it was all delivered but there are only two boxes on their delivery photo, not two and Cushie's site also claims it was delivered.
7 mei 2026
Review zonder uitnodiging
Can’t get costumer service to start the…
Can’t get costumer service to start the return process. Has been sending multiple emails and once I explain I want to return they just stop answering. Don’t be fooled by their return policy
Edited after the response- I emailed every day since Monday, didn’t hear back once. Only correspondence was trying to convince me to keep the product once I said I’m not interested your representative stopped answering for 6 days now
12 april 2026
Review zonder uitnodiging
Antwoord van Cushie
Dear Lee,
Thank you for taking the time to share your feedback, and we sincerely apologize for the delay in our response. We understand how concerning it can be not to hear back right away, and we truly appreciate your patience.
If you’ve already sent us an email, please rest assured that our team will respond within the next 24 hours. We handle all inquiries in the order they are received to ensure every customer is given proper attention and support.
We’d also like to reassure you that we fully honor our 60-day return policy. Our goal is to support you every step of the way—from placing your order to any after-sales needs, including returns.
To help us assist you more efficiently, we recommend sending a single email so all details remain in one thread. This allows us to review your concern more thoroughly and provide the best possible resolution.
We’ll be in touch with you shortly and look forward to assisting you.
Warm regards,
Cushie Customer Support Team
No one is answering my emails and there…
Update: After waiting for many days for a response, I finally was able to get a refund.
It would help with customer trust if you had a phone number or at least had an internal deadline of getting back to customers in 24-48 hours.
Also, the only reason I had to reach out on multiple platforms is because email did not work.
30 maart 2026
Review zonder uitnodiging
Antwoord van Cushie
Thank you for sharing your feedback, and we’re truly sorry for the delay in our responses. We understand how concerning it must have felt not hearing back from us promptly.
Upon reviewing your case, we found that multiple messages were sent through different threads, which unfortunately caused some confusion and led to crossed communications on our end. We sincerely apologize for any frustration this may have caused.
That said, we’re very glad we were able to connect with you and resolve your concern in line with what you needed. We’d also like to reassure you—and anyone reading—that we do honor our 60-day return policy. Our goal is always to support our customers from the moment an order is placed through to any after-sales needs, including returns.
We can confirm that your return has been successfully processed and a full refund has already been issued. We also truly appreciate you ensuring the sofa was kept in good condition, allowing it to be enjoyed by another home.
Thank you for giving our product a fair chance. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out—we’re always here to help.
Warm regards,
Cushie Customer Support Team
Do not order from this company
Do not order from this company. worst customer service that i have ever encountered. There is no phone number and they do not reply to any emails whatsoever. I would give them 0 stars if i could. On the day of my ordering i noticed that they had my old address for delivery so i sent them a text with my new address that day and days afterward. no reply. guess what? Today they sent it to my old address. save yourself, don't deal with this company
17 maart 2026
Review zonder uitnodiging
Antwoord van Cushie
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and completely understand how frustrating this situation must have been.
After reviewing your order, we can see that the delivery address entered at checkout was an older address. We also noted that you reached out shortly after placing your order on Saturday, March 18, to request an update. As your message came through over the weekend when our support team is offline, we were unfortunately unable to action the change before your order was processed and dispatched.
That said, we fully understand how disappointing this must have been. As soon as we became aware of the situation, we offered to send a replacement to your correct address at no additional cost, so you wouldn’t have to go through the inconvenience of retrieving the package from your previous address.
We completely respect your decision, but we want to reassure you that our offer still stands. Our goal is always to make things right and ensure you have a positive experience with us.
If there’s anything at all we can do to help or make this right for you, please don’t hesitate to reach out to us . We would truly appreciate the opportunity to assist you further.
Thank you again for your feedback — it helps us improve both our service and communication moving forward.
Warm regards,
Cushie Customer Support Team
Fuming.. only sent arms and wrong size sofa
Cushie confirmed that they had delivered our sofa but had only sent us the sofa arms. The arms documentation that came suggests they’re also sending us the incorrect sized sofa. This is appalling for the price of the product.
25 februari 2026
Review zonder uitnodiging
Antwoord van Cushie
Hi Yasmin,
Thank you so much for taking the time to share your honest feedback. We truly appreciate reviews like yours, as they help us continue improving our products and service.
Regarding the delivery, FedEx may occasionally split shipments due to truck capacity and logistics planning. Unfortunately, this is something we’re not able to override. That’s why three separate tracking numbers were provided, so you could easily monitor each package individually.
In terms of sizing, our armrests are designed to fit all sofa sizes. Based on your order, you selected the double sofa bed, which matches the product that was shipped. However, if this doesn’t seem correct or if you have any concerns, please feel free to reply to the email we previously sent — we’re more than happy to look into this further and make sure everything is resolved for you.
Thank you again for your feedback and for choosing Cushie
Scam?
I ordered and paid fully for a sofa in Dec 2025. It was supposed to be shipped on Feb 1, 2026. I have tried since that day to contact the company, and no one answers the chat or emails back. I have not received any updates since the order went through. I am concerned that this is a scam (despite the good reviews), and that I will have to get my money back from my credit card company. I will adjust this review if this gets resolved as I do want the sofa. There is no phone number to contact anyone either.
Update-2/4- after three days an AI sent me an email. Still no actual contact from the company. I’m having the transaction investigated. 2/8 - I cancelled the order and received notification that the amount was refunded. It has not shown up in my account despite two emails swearing it was already done. I appreciate the note from the company (see below), but if I have invested 1000.00 prepaid, I should receive occasional updates about shipping and the current status. The agent who claimed the refund was done also claimed that an email was sent about possible delayed shipping but it “kicked back”. I am inclined to disbelieve this as the receipt for purchase came through no problem. In addition, a six week “delay” is significant problem, more than a “delay.” I didn’t even get a note from the agent until I requested a charge back and then it was only an excuse.
30 januari 2026
Review zonder uitnodiging
Antwoord van Cushie
I’m really sorry you’ve been left without clear updates — I completely understand why that would feel alarming, especially after you’ve already paid in full. This isn’t the experience we want anyone to have, and we take responsiveness seriously. While shipping dates can occasionally shift with newly upholstered pieces as they move through final production and carrier scheduling, you should never have to chase us for basic communication. Please check your spam/junk folder for our email response, and feel free to reply directly to that same email thread so we can resolve this quickly. Our team will reach out to you directly.
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