Like to thank the team at customsdeclaration.ie especially carol it was my first time exporting a car from japan but Carol was great and made it very easy Thanks Andy
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I dealt with Carol, she was very response and was very comprehensive throughout the process of paying for customs clearance. She would respond immediately after emailnig during office hours and I hig... Toon meer
The understanding, professionalism and helpfulness extended to us during what was a very complicated process was top class. It was all finalised in just one day. Each of the staff we dealt with... Toon meer
From the moment I contacted them the process was effortless. So friendly to deal with and took all the stress out of a very complicated looking process for me. Would definitely recommend them to a... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We provide a customs declaration service where we will complete you customs declaration by acting as your customs agent. Since brexit we have helped hundreds of customer successfully import cars and other vehicles from the UK to Ireland. After you purchase this service, one of our team will follow up with you directly to prepare your declaration.
Contactgegevens
Dublin, 000, Dublin, Ierland
- info@customsdeclaration.ie
- customsdeclaration.ie
4,9
Uitstekend
673 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Professional and effective
Really professional and effective service. Very grateful to Norma and the team for their superb management of our car customs tax prior to VRT. Would recommend CustomsDeclaration.ie to everyone!
14 april 2026
Review zonder uitnodiging
Second time using Customs Declaration…
Second time using Customs Declaration for a clearing a car import. Great team, great service and I can recommended them 100%.
3 april 2026
Review zonder uitnodiging
Vrt customs clearance
Paula was very helpful with any queries and made transaction seamless.
26 maart 2026
Review zonder uitnodiging
Great quick service
I initially attempted to sort the customs declaration myself, but the process was not straightforward and revenue imposes tight deadlines. Norma and her team took over and got it sorted from me extremely quickly, keeping me looped in throughout the process. Very happy with my decision to use this service.
26 maart 2026
Review zonder uitnodiging
Do not use. Do it yourself
They tried to charge me 7000 euro for a tax bill that was not required. I questioned them and they were not able to advise correctly. Asked for a refund of the 120 euro cost but they refused claiming they gave me advice. Well their advice was not correct. I would avoid using this crowd.
10 maart 2026
Review zonder uitnodiging
Antwoord van customsdeclaration.ie
This review is not reflective of the customer service we provide. We have over 600 Five star reviews on trustpilot and make a huge effort to assist our customers to the best of our abilities and this is reflected in the other trustpilot reviews over the last 4 years.
Please read other reviews to get a realistic perspective of our customer service
The reason for this 1 star review is because we refused to issue this customer a refund of €120.
Here are the facts:
1: The customer ordered a customs declaration online and paid €120.
2: A customs declaration involves the payment of taxes generally 10% customs duty and 23% VAT.
3: The customer emailed us their vehicle documentation and we prepared the customs declaration the customer had ordered and calculated the taxes.
4: We emailed the prepared customs declaration to the customer
5: The customer asked us if it would be possible to import the vehicle as an NI vehicle that was in use in the North for a reasonable period of time.
6: We provided a comprehensive expert advise which outlined their options.
7: We were asked for a full refund of our fee, despite (i)spending a considerable amount of time helping the customer (ii)preparing the customs declaration for the customer and (iii) providing additional comprehensive expert advise,
8: in the interest of full transparency I have included the email we sent to the customer advising them how to proceed, just prior to their refund request
*************************
Hi Sean
"Proof will be required that the vehicle has been in private ownership for a reasonable period of time."
This vehicle is registered to XX financial services a finance company and has no MOT history.
We are not the decision makers but the VRT/revenue may not accept the V5C as they can argue that XX financial services were not users of the vehicle therefore the V5C is insufficient proof of NI use/ownership.
The only way to find out is to take the vehicle to the VRT/NCT centre and see will they accept the V5C as is or provide additional proof of NI use/ownership.
Do you have any other proof of NI use/ownership?
If VRT/NCT centre refuse to accept the V5C, we can contact revenue directly (an additional fee may apply) on your behalf but they will not engage with us until the vehicle has first been presented to a VRT/NCT centre . Again revenue can refuse to accept the V5C for the reasons outlined above.
I know this is not what you want to hear but hopefully it clarifies the current situation.
Regards
Patrick
Really helpful deal with and fast…
Really helpful deal with and fast responses. Made the customs process very clear and had it all wrapped up with no trouble at all. Thanks for the help Paula! Wouldn’t hesitate to recommend. Chhers!
18 maart 2026
Review zonder uitnodiging
Out of this world
Absolutely brilliant service and customer service (Paula/Carol) 2nd to none
Would recommend this company to anyone that’s importing their vehicles.
19 maart 2026
Review zonder uitnodiging
Fast and Efficient Service
Reasonable price. Great communication. Fast and efficient with processing the documents required. Great for anyone on a deadline.
I imported a motorcycle to Ireland from the UK and Norma from customsdeclaration.ie made the process much easier and stress free. I would highly recommend.
12 maart 2026
Review zonder uitnodiging
Excellent communication throughout.
5 maart 2026
Review zonder uitnodiging
Swift efficient service
Swift efficient service provided by helpful people. I could speak to someone immediately who could answer all my questions.
I would thoroughly recommend this service.
3 maart 2026
Review zonder uitnodiging
Fast and efficient
From the first call I found this company easy to deal with and extremely helpful. They explained the process in plain terms and they were always available to take my calls
3 maart 2026
Review zonder uitnodiging
Quick and easy
I’m very satisfied with the support I received. The team was helpful, responsive and made the process clear and easy for me. Thank you for your service!
3 maart 2026
Review zonder uitnodiging
Couldn’t recommend highly enough- only…
Couldn’t recommend highly enough- only regret is not contacting customs declaration.ie sooner in the process.
2 maart 2026
Review zonder uitnodiging
Professional Highly Recommend
Quick, smooth and Professional. Highly recommend.
24 februari 2026
Review zonder uitnodiging
Very Quick and hassle free experience-…
Very Quick and hassle free experience- Carol Handled my case very efficiently Highly recommended
24 februari 2026
Review zonder uitnodiging
Very satisfied experience
Norma was appointed for my declaration. He is very helpful, very responsive and very professional. Overall I am greatly satisfied with the service. This is my first time importing a car from Japan for personal use. So, I know nothing about importing a car and Norma did all the heavy lifting of document submission and requesting correct/necessary docs from me.
3 februari 2026
Review zonder uitnodiging
Very happy with service
Very happy with service. Easy and helpful contact. Friendly staff. Highly recommend.
16 februari 2026
Review zonder uitnodiging
Great efficient service
Great efficient service. Would highly recommend these guys, they are amazing! They made it hassle free. 🙌 Would highly recommend
18 februari 2026
Review zonder uitnodiging
it's my first car
it's my first car and the things went very well
The Agent are very helpful, by explaining the steps very clearly.
18 februari 2026
Review zonder uitnodiging
Brilliant customs agent
Brilliant customs agent — fast response times, clear communication, and a very professional approach throughout. Made for me the whole process easy and stress-free. Would 100% use again.
Thanks to the team again, Jack
12 februari 2026
Review zonder uitnodiging
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.