Cutsclothing Reviews 445

Ivan was super helpful. Much appreciated!

Best customer service I ever had since a long time.

I have been a Cuts customer for several years. Every product has been well made, and fit me well.
With this latest order, Ivan has been there every step of the way to help resolve a shipping issue. The shipping company completely dropped the ball, and tracking was a nightmare, but that is not the fault of the Cuts brand. They are great people with great products.
When my package did not arrive in a timely manner, Ivan quickly sent out an express replacement package.
I love Cuts products and their impeccable customer service. Top grade!

Decent cut and fit on the Rivera polo. Arm sticking around the shoulder is a joke. Wouldn't recommend and probably purchase from here again, it’s that bad, like a child did it….. wait they probably did! Anyway, trash for a midrange price point.

Quality has gone down hill and customer support is nonexistent now. Trust me, this business is going to go under. Avoid at all costs because customer service is the worst out of any clothing company I’ve ever purchased from.

Edit: Cuts reached out to me and asked me multiple times to edit my review so here is my edit:

Incident 1: On 9/6/25, I reached out to Cuts because a pair of pants I ordered from them had a bunch of loose threads coming out and quality was not up to par. I received a response acknowledging quality was not up to par based on the photo I submitted and was promised a return label I never received. After WEEKS of going back and forth for a return label, I was told I would just receive a refund for the product and I could keep it since they messed up in not providing a return label after so many weeks. This also never happened. I didn't receive a return label or refund. Cuts finally responded saying they won't give me the refund they initially promised me weeks prior and that I should just cut the loose threads off the pants myself and accept it as is. After going back and forth for almost TWO months and 34 emails later, I finally got a return label. THIRTY FOUR EMAILS.

Incident 2: I purchased a Cuts boost on 8/24/25, where I pay an additional 10 dollars at checkout to get 20 off my next order. When I went to place my next order, the Cuts boost never triggered. I reached out to Cuts on 1/15/26 regarding the missing Cuts boost. ZERO response. I sent a follow up email on 1/22/26. ZERO response. They basically stole my 10 dollars.

Incident 3: I purchased shirts that got delivered to the wrong address on 3/16/26. They went from using reputable delivery services to these cheaper courier services, who delivered my package to some random building I don't even recognize in the photos. When I responded to the delivery service, they checked and acknowledged/verified they indeed did deliver the package to the wrong address and suggested I reach out to Cuts for a refund or reshipment. I already knew I wouldn't get a response, but I emailed anyway about 2-3 times, with again, ZERO RESPONSE.

I finally wrote this review on Trustpilot, and what do you know, ALL OF THE SUDDEN they have the ability to respond to emails and address concerns. Magically after writing this review, they were able to reship the product and provide the missing cuts boost 3 MONTHS LATER, while of course, begging me to change my review on Trustpilot.

For context, its never about the money, and always about the principle. When I first discovered Cuts, I spent over a 1000 with them. Not anymore. I only like to do any type of business with people/companies I trust. Customer service is crucial to that. Cuts is not a company you can trust or have any faith in. Their customer service will absolutely be their downfall. Bank on it. I just shop with Rhone and Vuori now. Significantly better companies.

If the owner wants to talk, he can call me.

Ivan is amazing. The best customer service. Good follow up🙏🙏

They decided to not ship my order and I can no longer get a response. It’s been 15 days. Had do dispute with cc company. Buy BYLT instead.

I heard about CutsClothing from Alpha m years ago. I purchased numerous shirts online. When I wore them, I was very impressed with the fit. The only issue is that the clothes are a bit pricey. I would definitely recommend guys buying their clothes.

I’ve been shopping at Cuts for years and when I need to reach out to them for any assistance, they are fantastic. Today specifically I had the wrong item delivered to me. They quickly sent out the correct item, and I did not have to go through the hassle of sending the wrong item back!

The customer service

Quality of the shirt I purchased was good. I had an issue with a return due to size and Ivan O. followed up and got it done. Thank you!

I have several items from Cuts and I love this brand. Great quality and great customer service. I recently had an item that was outside the return window and approved the return.

Had to exchange some t-shirts for a different size, and Heidi could not have been more helpful!

I love CUTS clothing, they fit very well and ever always comments on how toned I look which never happens in any of my other T’s! Ive had some for many years not too and they still look brand new! LOVE IT!

I love their clothes. The shirts are stylish, fit well and last through repeated wash cycles. Cuts customer service is also very good. I recently ordered a shirt and got a medium instead of a large. When I informed them of the mistake it was rectified immediately. A business that knows how to treat its customers!

I have owned a decent amount of clothes from this company and they are great. If you're lean it fits perfect, but if you are a little bigger I definitely recommend sizing up. The support is also super great. I made a typo and FedEx also messed up delivery. I contacted support and communication and resolution was quick!

I absolutely love this brand. I order all my pants from Cuts because I honestly haven’t found anything comparable in France.

The designs are clean, modern, and extremely well done. The fit is excellent and the quality feels premium.

Customer service is also amazing. I had a sizing issue, and their team was extremely reactive and helpful — everything was handled quickly and professionally.

Cuts has become my go-to brand for pants, and I’ll definitely keep ordering from them. Highly recommended.

I have been buying regularly since 2019 and always wore the same size. The lasting quality was amazing justifying the price.

My last order : the size was 5-10cm bigger, unwearable, fabric wrinkles and it is peeling off on the inside (elbow and back) after 2 weeks.

The sudden change in sizes is problematic when your business model is online only.

Was probably my last order, and the arrogant promotion tone since new management is not helping … I will keep wearing my amazing old ones till they address the sudden quality drop

Cuts are my staple clothes to dress up or down. Great quality and timeless design.

I have been working with Heidi the last few days to fix an order that came in wrong, and she was absolutely amazing.

Very efficient and helpful. I haven't had an issue with cuts before, and this time was the same. Her support was 10/10