I’ve been using CXM for about 2 months, and overall my experience has been very positive. Their response is good, and although I faced a small issue with account approval, it was handled well and... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
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Lees wat reviewers zeggen
Excellent service client – Courtier très professionnel J’ai eu une très bonne expérience avec CXM. Le service client est excellent : professionnel, clair et très réactif. Toutes mes questions... Toon meer
Bedrijf heeft geantwoord
saya mengalami kendala atas kesalahan sendiri, akan tetapi segera teratasi dengan baik dan cepat ketika menghubungi bantuan live chat (cs) terima kasih atas kerjasamanya selama ini, csnya rama dan san... Toon meer
Bedrijf heeft geantwoord
Gentlemen, Good Afternoon, 1st thank you again for the Egyptian Musk Oil and 2nd, last we spoke i said I had gotten a battery for my watch from a independant jewlery stand there, leaving w/a battery... Toon meer
Bedrijf heeft geantwoord
4,6
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829 reviews
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Heeft 81% van zijn negatieve reviews beantwoord
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It's so really fast response from CS…
It's so really fast response from CS and this broker is have a excellent for every thing, very fast depo and withdraw. So far i don't have any problems using this broker
27 maart 2026
Review zonder uitnodiging
Antwoord van CXM
Thank you for your kind feedback. We’re glad to hear you’re satisfied with our customer support, as well as the speed of deposits and withdrawals. We appreciate your trust and are happy to know you’ve had a smooth experience.
Antwoord van CXM
Thank you for your feedback! We’re glad to hear our staff was helpful. We appreciate your support and look forward to assisting you again.
Muy rápida la atención en el chat de…
Muy rápida la atención en el chat de soporte. Tania me ayudó de manera muy ágil con mi requerimiento.
23 maart 2026
Review zonder uitnodiging
Antwoord van CXM
Gracias por su comentario. Nos alegra saber que recibió una atención rápida y que Tania pudo ayudarle de manera eficiente. Agradecemos su confianza y esperamos seguir atendiéndole de la mejor manera.
Antwoord van CXM
Thank you for your feedback! We’re glad to hear you received a fast response and appreciate your support.
good service
17 maart 2026
Review zonder uitnodiging
Antwoord van CXM
Thank you for your feedback! We’re glad you’re satisfied with our service and appreciate your support.
Antwoord van CXM
Cảm ơn bạn đã phản hồi! Chúng tôi rất vui khi biết rằng bạn đánh giá cao sự hỗ trợ nhanh chóng, chính xác và hiệu quả của đội ngũ chúng tôi.
fast repond and really help me
12 maart 2026
Review zonder uitnodiging
Antwoord van CXM
Thank you for your feedback! We're glad that our team assisted you in a fast manner.
Various payment methods
Various payment methods, big broker with full set of regulations. Fast deposit and withdrawals. No slippage and can redeem loyalty points to cash. Exceptional service.
11 maart 2026
Review zonder uitnodiging
Antwoord van CXM
Thank you for your kind feedback! It’s great to know our service and trading conditions are meeting your expectations. We appreciate your support and look forward to continuing to serve you!
CXM Direct removed my trading profit…
CXM Direct removed my trading profit after NFP trading – 1591 USD
I would like to share my experience with CXM Direct so that other traders can be aware.
My MT5 account: 645997
I traded XAUUSD during the Non-Farm Payrolls (NFP) news release. My positions were opened approximately 4 hours before the news event and were closed after the market moved.
This is a normal trading strategy based on market volatility during major economic releases.
My trading history clearly shows:
• Positions were opened several hours before the news
• Trades were held under normal market conditions
• My account contains both winning and losing trades
Despite this, CXM Direct applied a manual balance adjustment labeled:
“Toxic Trading ADJ – 1591.80 USD”
This removed my legitimate trading profit.
When I contacted support, they claimed that my trading involved “leverage abuse” and “toxic trading”. However, they did not provide any specific evidence, technical explanation, or identification of the trades that allegedly violated their rules.
Later, CXM told me I could withdraw the remaining balance, but with the condition that withdrawing funds would mean I accept their decision and waive my right to complain.
I find this condition very concerning.
I am simply asking CXM Direct to provide clear evidence of the alleged violation or restore the removed profit.
I hope CXM will review this case fairly and resolve it transparently.
--- UPDATE AFTER CXM RESPONSE ---
Thank you for your response.
However, your reply remains vague and fails to address the core issue.
I would also like to clarify that I have already contacted your support team via email prior to posting this review. During that process:
* I was not provided with any concrete evidence
* I was pressured to accept your decision
* I was told I could withdraw the remaining balance only if I accepted your conclusion and waived my right to dispute
This is highly concerning and unacceptable.
Despite multiple attempts to resolve this matter privately, CXM has refused to provide transparency while proceeding to remove my entire trading profit (1591.80 USD) without proper justification.
This is the reason I have brought this case to Trustpilot and shared my experience with the trading community — to ensure transparency and warn other traders.
Once again, you claim that my trading activity was classified as “abusive trading” based on a “combination of factors,” yet you have still not provided:
* Any specific evidence
* Any identified trades that allegedly violated your rules
* Any clear reference to the exact clause in your Terms & Conditions
I am requesting a clear and direct answer:
1. Which exact trades are considered “abusive”?
2. Which specific clause did I violate? (please quote it)
3. What concrete evidence supports your decision?
If you are unable to provide this information, I will proceed with further escalation to relevant regulatory authorities and continue to publicly document this case.
I am still willing to resolve this matter, but only based on transparency and verifiable facts.
6 maart 2026
Review zonder uitnodiging
Antwoord van CXM
Thank you for your feedback. We understand your concerns, and please note that our risk team has reviewed your trading activity. While your trades were opened prior to the NFP release, the overall trading pattern, including execution behavior, exposure, and risk usage around the event, was identified by our systems as inconsistent with our trading terms.
Please note that “toxic trading” classification is not based on a single trade, but on a combination of factors assessed during our review. In such cases, and in line with our Terms & Conditions, adjustments may be applied to profits derived from this activity.
We appreciate your request for transparency, and if you would like a more detailed breakdown, please contact us at support@cxm.com so our team can review this further with you.
We remain committed to fair and consistent treatment of all clients.
Сервис ждёт лучшего...
Было воскресенье. Я пополнил счёт. ДЕНЬГИ С КАРТЫ СНЯЛИ. Но пополнение отклонили. И деньги не вернули обратно пока что и баланс не пополнили. В поддержку написал раз 5, но там никого нет. По другому и связаться ни как с ними. Сегодня уже понедельник, но пока тишина. ID транзакции 3565950 если вдруг представители компании захотят разобраться. ID аккаунта 751804. Думаю с поддержкой решить вопрос для ответа клиентам моментально и решить вопросы.
9 maart 2026
Review zonder uitnodiging
Antwoord van CXM
Спасибо за ваш отзыв! Приносим извинения за возможные неудобства. Мы понимаем, насколько неприятна эта ситуация.
Обратите внимание, что если средства были списаны с вашей карты, но депозит был отклонен, в большинстве случаев это означает, что транзакция была приостановлена вашим платежным провайдером или банком. В таких случаях средства не зачисляются на ваш торговый счет и автоматически возвращаются на вашу карту в течение определенного времени, которое может составлять от нескольких часов до нескольких рабочих дней, в зависимости от вашего банка.
Также хотим отметить, что время ответа службы поддержки может быть дольше в выходные дни, но мы всегда стремимся отвечать как можно быстрее.
Если ваш вопрос остался без ответа, пожалуйста, свяжитесь с нами по адресу support@cxm.com
prompt and helpful support from…
prompt and helpful support from functional and technical point of view. very knowledgeable support staff gives a peace of mind.
5 maart 2026
Review zonder uitnodiging
Antwoord van CXM
Thank you for your wonderful feedback! We’re delighted to hear that our support team has been helpful both technically and functionally. We appreciate your support and look forward to continuing to serve you!
Sangat respon
5 maart 2026
Review zonder uitnodiging
Antwoord van CXM
Terima kasih atas maklum balas anda! Kami gembira mendengar bahawa pasukan sokongan kami memberikan respon yang pantas.
Very good servis...
4 maart 2026
Review zonder uitnodiging
Antwoord van CXM
Thank you for your feedback! We’re glad to hear you’re satisfied with our services and appreciate your support.
Sangat ramah
3 maart 2026
Review zonder uitnodiging
Antwoord van CXM
Terima kasih atas maklum balas positif anda! Kami senang mendengar bahawa anda merasakan layanan kami sangat ramah.
I hope you are regulated by babeppti or…
I hope you are regulated by babeppti or other parties CFTC/MAS/FCA
27 februari 2026
Review zonder uitnodiging
Antwoord van CXM
Thank you for your review! CXM operates under specific entities and regulatory frameworks depending on the region in which clients are onboarded. We encourage all traders to review the regulatory details of the entity they are registered under, which are clearly stated on our official website and during the account opening process.
If you would like clarification regarding your specific account jurisdiction, please contact support@cxm.com, and our team will be happy to assist you.
Antwoord van CXM
Thank you for your feedback! We’re glad to know you’re enjoying the platform and appreciate your support.
keren benar-benar fast respon adminnya
25 februari 2026
Review zonder uitnodiging
Antwoord van CXM
Terima kasih atas ulasannya! Senang mendengar admin kami memberikan respon yang cepat dan memuaskan. Kami akan terus berusaha memberikan layanan terbaik.
Trusted
Trusted, fast deposit and withdrawal Trading platform! Highly recommended
24 februari 2026
Review zonder uitnodiging
Antwoord van CXM
Thank you for your feedback! We’re delighted to hear you trust our platform and are satisfied with the fast deposit and withdrawal process. We truly appreciate your recommendation.
quick fixing of the things in one…
quick fixing of the things in one sitting
24 februari 2026
Review zonder uitnodiging
Antwoord van CXM
Thank you for your feedback! We’re glad to hear your issue was resolved quickly and efficiently in one session.
CXM clear my profit
CXM clear my profit. I opened account with CXM and deposit $1000 and made 4 trade manually and generate $512 profit but CXM clear my profit with reason Toxic trading. My trade hold more than 30 minutes, No HFT, No letency tools
Loại tài khoản: MT4 ECN
Đăng Nhập: 10017031
Mật Khẩu Đầu Tư: fLO99a&K
Máy Chủ: CXMDirect-Live
Tiền Tệ: USD
23 februari 2026
Review zonder uitnodiging
Antwoord van CXM
Thank you for your feedback. We would like to clarify that CXM does not remove profits arbitrarily. The account was reviewed in accordance with our Trading Terms and Conditions after our monitoring systems flagged execution patterns consistent with latency-based price exploitation, which falls under prohibited trading practices.
Please note that holding time alone (e.g., 30 minutes or longer) does not determine whether an activity is considered toxic. Reviews are based on execution-time pricing discrepancies and liquidity benchmarks, not simply on trade duration or the use of automated tools.
All decisions are made following a risk and execution review process and are applied consistently across accounts. If you would like further clarification regarding your case, please contact support@cxm.com.
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