I’ve been using CXM for about 2 months, and overall my experience has been very positive. Their response is good, and although I faced a small issue with account approval, it was handled well and... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Excellent service client – Courtier très professionnel J’ai eu une très bonne expérience avec CXM. Le service client est excellent : professionnel, clair et très réactif. Toutes mes questions... Toon meer
Bedrijf heeft geantwoord
saya mengalami kendala atas kesalahan sendiri, akan tetapi segera teratasi dengan baik dan cepat ketika menghubungi bantuan live chat (cs) terima kasih atas kerjasamanya selama ini, csnya rama dan san... Toon meer
Bedrijf heeft geantwoord
Gentlemen, Good Afternoon, 1st thank you again for the Egyptian Musk Oil and 2nd, last we spoke i said I had gotten a battery for my watch from a independant jewlery stand there, leaving w/a battery... Toon meer
Bedrijf heeft geantwoord
4,6
Uitstekend
829 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 81% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Mensen keken ook naar
CXM not able to pay profits stay away
I am sharing my real trading experience for transparency.
Broker: CXM Direct
Trading Account: 622969
Initial Deposit: USD 25,000
Total Profit Withheld: Approximately USD 60,000
Time Without Proper Resolution: 1.5 Months
What Happened
I opened trading account 622969 with an initial deposit of $25,000.
My trading strategy was consistent from the very first day:
Fixed small stop loss ($10 per trade)
Fixed take profit ($10–15 per trade)
Holding time ranging from 45 minutes to 3 hours
No hedging
No HFT
No automated latency tools
The strategy did not change at any point.
The account was allowed to trade freely. No warnings. No restrictions. No risk flags. No compliance emails.
When the account generated profits and the total gain approached approximately $60,000, CXM terminated the account citing “latency arbitrage” and adjusted the profits.
Main Concerns
If the trading method was abusive, why was it allowed from day one?
Why were there no warnings or risk limitations?
Why was the account terminated only after profitability?
Why has there been no trade-level documented evidence shared?
It has now been 1.5 months, and despite multiple emails, there has been no meaningful engagement or detailed explanation addressing the execution-level accusation.
Important for New Traders
CXM states the account was onboarded under an offshore entity.
Traders should clearly understand:
Under which entity they are being onboarded
What dispute resolution mechanisms exist
How profit disputes are handled
Whether regulatory branding applies to their specific account
These are critical points before depositing funds.
My Position
I am not a new trader. I have over 10 years of experience in CFD markets.
My strategy was consistent, transparent, and manually executed.
I am still requesting:
Clear trade-level evidence supporting their claim, or
Release of withheld profits
A broker’s true integrity is tested when clients make profits — not when they incur losses.
I hope CXM resolves this matter professionally and transparently.
15 januari 2026
Review zonder uitnodiging
Antwoord van CXM
Thank you for sharing your feedback. We understand that this situation is disappointing for you; however, several important clarifications must be made.
Your account was reviewed after our monitoring systems identified execution patterns consistent with latency-based price exploitation, which is strictly prohibited under our Trading Terms and Conditions. As previously explained to you multiple times by our support team via email, trade duration, fixed stop loss, or manual execution alone do not determine whether activity is compliant. Reviews are based on execution-time pricing advantages compared against liquidity-provider benchmarks — not on whether trades were profitable.
The absence of an early warning does not validate prohibited activity. Risk reviews are conducted once sufficient execution data is accumulated. The decision was not triggered by profitability itself, but by the nature of the execution patterns identified.
You were provided explanations regarding the basis of our decision, and our team has responded to your communications. Once a comprehensive risk assessment is completed and reconfirmed, the outcome is considered final under our policies.
We remain committed to fair and consistent application of our trading policies across all accounts.
We regret that you are dissatisfied with the outcome, but we stand by the findings of the assessment.
Staff member Hana provided excellent…
Staff member Hana provided excellent cooperation in responding to all my inquiries.
21 februari 2026
Review zonder uitnodiging
Antwoord van CXM
Thank you for your feedback! We’re glad to hear that Hana provided excellent support and addressed all your inquiries.
Antwoord van CXM
Terima kasih atas ulasannya! Senang mendengar Anda menerima maklum balas yang pantas daripada pasukan kami. Kami akan terus berusaha memberikan layanan terbaik.
Antwoord van CXM
Terima kasih atas penilaian 5 bintang! Kami gembira mendengar bahawa servis kami sangat baik dan pantas. Kami akan terus berusaha memberikan pengalaman terbaik kepada semua klien.
Very fast respond
Very fast respond, easy to help and very supportive.
15 februari 2026
Review zonder uitnodiging
Antwoord van CXM
Thank you for your feedback! We’re glad to hear our team responded quickly and provided helpful, supportive assistance.
admin cepat dalam merespon dan…
admin cepat dalam merespon dan memberikan bantuan solusi,
Best.....
13 februari 2026
Review zonder uitnodiging
Antwoord van CXM
Terima kasih atas ulasannya! Senang mendengar admin kami cepat merespons dan memberikan solusi yang membantu. Kami akan terus berusaha memberikan layanan terbaik.
Antwoord van CXM
Thank you for your feedback! We’re glad to know you’re satisfied with our service.
Antwoord van CXM
Thank you for your feedback! We’re delighted to hear that you’re fully satisfied with your experience.
⭐000
⭐ 1/5 – Apparently $2,000 is too much for this broker
I never thought I’d be writing this, but here we are.
CXM blocked my account and has been holding my payout of $2,000 with no clear explanation, no timeline, and no resolution. Emails go in, excuses come out — funds do not.
Honestly, it makes you wonder: if a broker struggles to pay out just $2,000, what kind of broker is this? This isn’t a massive institutional withdrawal — it’s a very normal amount that any legitimate broker should process without drama.
No violated rules clearly explained.
No transparency.
Just delays, silence, and rejection.
From a trader’s point of view, this feels less like “risk management” and more like a broker that suddenly forgets how withdrawals work when it’s time to pay profits.
9 februari 2026
Review zonder uitnodiging
Antwoord van CXM
Thank you for sharing your feedback. We strongly disagree with this characterization. We would like to clarify that latency arbitrage activity is not permitted under our Trading Terms and Conditions agreed to at account registration.
CXM does not block accounts or withhold funds arbitrarily. Actions are taken only after a review by our risk team. When trading behavior indicates the exploitation of execution latency rather than normal market movement adjustments are made strictly in line with our policies.
We understand your dissatisfaction with the outcome; however, once a risk review is completed and a decision is reached in accordance with our terms, the conclusion is considered final. CXM remains committed to fair, transparent, and compliant trading practices for all clients.
la mejor experiencia en servicio al…
la mejor experiencia en servicio al clinete que he recibido, te atienden inmediatamente en todo momento
6 februari 2026
Review zonder uitnodiging
Antwoord van CXM
Gracias por tu comentario. Nos alegra mucho saber que has tenido la mejor experiencia en atención al cliente y que nuestro equipo te atendió de manera inmediata en todo momento. Seguiremos esforzándonos para mantener este nivel de servicio.
Luar biasa pelayanannya
4 februari 2026
Review zonder uitnodiging
Antwoord van CXM
Terima kasih atas ulasannya! Senang mendengar Anda merasa pelayanan kami luar biasa. Kami akan terus berusaha memberikan layanan terbaik.
tôi rất hài long với những hỗ trợ của…
tôi rất hài long với những hỗ trợ của bạn. cảm ơn bạn
3 februari 2026
Review zonder uitnodiging
Antwoord van CXM
Cảm ơn bạn đã phản hồi! Chúng tôi rất vui khi biết bạn hài lòng với sự hỗ trợ đã nhận được. Rất hân hạnh được hỗ trợ bạn.
Senang untuk berhubung dan mesra
Sangat mudah dihubungi jika terdpat sesuatu masalah.. mesra dan telus
3 februari 2026
Review zonder uitnodiging
Antwoord van CXM
Terima kasih atas ulasannya! Kami senang mendengar bahwa tim kami mudah dihubungi, ramah, dan transparan saat membantu menyelesaikan masalah. Kami akan terus berkomitmen memberikan layanan terbaik.
Good job excellent work
3 februari 2026
Review zonder uitnodiging
Antwoord van CXM
Thank you for your feedback! We’re glad to hear you’re happy with our work and truly appreciate your kind words.
Marian is very helpful and very…
Marian is very helpful and very professional.
3 februari 2026
Review zonder uitnodiging
Antwoord van CXM
Thank you for your feedback! We’re delighted to hear you’re happy with our team and the way Marian assisted you.
Antwoord van CXM
Thank you for your feedback! We’re glad to hear you’re satisfied with our services.
It's big scammer and they loss my…
It's big scammer and they loss my friends trading accounts . Be alert
27 januari 2026
Review zonder uitnodiging
Antwoord van CXM
We have reviewed our records and we do not have any client registered under this name. We also requested account details through Trustpilot in order to verify your claim, but no information was provided in response.
Without verifiable details, we are unable to substantiate the allegations made in this review. CXM takes client concerns seriously and encourages any genuine client to contact us directly at support@cxm.com so the matter can be properly reviewed.
Very fast response and fix my problem
27 januari 2026
Review zonder uitnodiging
Antwoord van CXM
Thank you for your feedback! We’re glad to hear our team responded quickly and resolved your issue.
Antwoord van CXM
Thank you for your feedback! We’re glad our team was helpful and responded quickly.
Hỗ trợ rất nhanh
22 januari 2026
Review zonder uitnodiging
Antwoord van CXM
Cảm ơn bạn đã phản hồi! Chúng tôi rất vui khi biết bạn hài lòng với tốc độ hỗ trợ của đội ngũ.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.