Cybertill Reviews 

We have been with Cybertill for 20 years now, for back office systems, Mail Order and website. Recently they have provided an in-house system for card machines at rates far better than we have had elsewhere, which offer Applepay and Googlepay as well as the usual cards. Better still, the Magento 2 website which we have had with Cybertill for 4 years now, with support that cannot be faulted, now also offers Applepay and Googlepay. Not to have to wait in phone queues for hours to address any issue, as we have had with previous large providers, is also a bonus. The people who I deal with in this company are on the whole excellent, and we have 20 years experience of them improving.

We've been working with this team for just over 12 months now and have consistently received a great level of service. They're extremely responsive and always quick to help with any queries. Highly recommended.

I work in the pdsa on till and I would of giving them no stars as Customer service is appaling they say they will ring back and never do leaving a charity shop with a faulty till. With a screen size that is difficult to use. Both this time today and last Monday. DO NOT USE!!

I am currently in the process of searching for a new EPOS system for my organisation. One company that we know are users of Cybertill recommended them to us. Having investigated the website it says all the right things with the exception that it misses out the most fundamental information of all. It provides no basic costs or pricing for the system at all. Over the last 2 days i have called in excess of 7 times to get information to be be hit with the dreaded answerphone please leave a message. Alas no response to that or the messages. The other key factor here is that the company does not have a rating in respects of how good it is compared with other EPOS providers. SOMETHING IS NOT RIGHT

Simon is a very good trainer, listens well to what we require and answers those specific Qs, if he is not able to answer at that time then he will follow it up later.

I had training with Simon Lavery, it was really helpful & I now feel more confident with the systems & how to use them!
Simon explained things very clearly & answered all of my questions thoroughly.
Thank you Simon!

We have been using Cybertill for several years and find their EPOS very well suited to our charity outlets and all the back office information we need. As ever problems do arise with any system but they are usually resoved quickly. Mary and Jean are always on hand to assist and advise on our effective use of the EPOS

I have the pleasure or working with the Cybertill HR and Talent Development teams through being a supplier. Liza and Raychel have been nothing short of awesome. Their enthusiasm for their people as well as ensuring Supplier relationships are on track is second to none.

Support Team
The support were super quick to respond and fixed the error there and then. Top service.

We have been with Cybertill for quite a few years and have always found the team to be very supportive and friendly.
Any queries are always answered promptly by the help desk and the service we receive is great.

Gift Aid enquiry, I phoned about the gift aid claim process,
Lisa sorted the problem without any fuss or bother, she was very helpful, friendly and efficient the issue was going to have to wait to Monday, no need Lisa looked into the problem further, came back to me the same day. Thank you.

The Cybertill operative, was very knowledgeable, and sorted the issue, with out fuss, and kept me informed of what was happening the whole time.
Great customer service from Harry,
Thanks very much.

I rang for clarification on the headings of a report I had run on the back office. An immediate answer could not be given, which I thought was strange as it was a Cybertill report, but the help desk said that they would phone me back the same day. They did not. I had to phone the next day, when there was still some discussion going on about my question. They eventually found an answer and emailed me with an explanation of the headings. They cited an example, which they did not include in the email, so I had to work it out for myself, which I eventually did, but not exactly helpful.

Usually, the help desk are very prompt with their responses, so have to assume this was just an off day.

Really Helpful support. After a few days of head scratching I called Cybertill for help with a networking problem relating to some Powerline adapters not working properly. After a trying a few pairing methods
it turned out to be something in the settings which Cybertill fixed within Seconds. Now both my computers are working Spot on. Thankyou So much

From the way Harry answered the call I knew that I was going to get help. If anyone else is like me - you worry that you are asking a stupid question.
Throughout the call I was put at ease with friendliness & courtesy.

Harry got the job done where others have failed. He was polite and informative and rung me back when he said he was going to. He also advised what to do in the future with any other problems.

Lee Worthington was faultless can’t thank him enough he was very professional, extremely patient and fixed all our problems.
Very happy with the service.

Setting up new shops, the projects team were great and very accommodating. my account manager pushed everything forward and she always keeps in contact.

Agent very helpful an supportive. communicated well keeping me informed while he worked remotely staying on the phone for a hour
Explained another agent would be taking a look into the problem, on calling back agent introduced me to new agent and problem was amended in about 15 mins. Agent was very professional.

After looking across the market at various suppliers, we found that Cybertill was the best system for us to expand the business.

We have worked with Cybertill for just over a year now and we have proven this was the right decision. It was rather daunting investing the amount we did as a small business, but the Cybertill team have been there to support us all the way through. Mary, our account manager, is always just an email away.

We are happy with Cybertill and hope to build a lasting working relationship with them.