I have given 4-stars because I have no complain about the products I've purchased on August 2023 and recently this year May 2025. All three kids bicycles I've purchased are the same as what they... Toon meer
Bedrijf heeft geantwoord
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If you want quality sports products and a 5-star service, the answer simply is Cyclesouq.com. I have never experienced such an impeccable service from any other online retail store, they have all spor... Toon meer
Bedrijf heeft geantwoord
I've bought 3 bikes over the last 2 years - adults and kids. I've also referred them to my family and my cousins bought 2 bikes too. Overall I'm very happy with the purchases and very satisfied wi... Toon meer
Bedrijf heeft geantwoord
Thanks CycleSouq for my shipment arriving in decent time, in excellent packaging protection, and all that I had ordered. I was very excited when I was able to unpack my new useful purchases and was ha... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At CycleSouq.com, we're passionate cycling enthusiasts and online retail pioneers committed to offering a curated selection of top-quality brands. We value the uniqueness of every cyclist and aim to provide a diverse range of products to meet all needs, making each journey enjoyable and distinctly yours. Every interaction with us enhances your cycling experience and brings you closer to your next adventure.
Contactgegevens
Dubai, Verenigde Arabische Emiraten
- +971551523439
- Hello@CycleSouq.com
- cyclesouq.com
4,3
Uitstekend
493 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Delivery is very fast always on time.
21 april 2026
Antwoord van CycleSouq.com
Thank you so much for your kind feedback! 😊
Looking forward to serving you again soon!
Good quality and timely delivery
23 april 2026
Antwoord van CycleSouq.com
Thank you so much for your kind feedback! 😊
Looking forward to serving you again soon!
Excellant service and support
23 april 2026
Antwoord van CycleSouq.com
Thank you so much for your kind feedback! 😊
Looking forward to serving you again soon!
Good price, fast delivery
21 april 2026
Antwoord van CycleSouq.com
Thank you so much for your kind feedback! 😊
Looking forward to serving you again soon!
No delivery after 10 days - no communication
It’s been 10 days since I ordered, bicycle still hasn’t arrived. Customer service says it will take another week or so. No pro-active information is offered, there is no communication unless I chase
13 april 2026
Review zonder uitnodiging
Antwoord van CycleSouq.com
- UNDER REVIEW -
Good pricing and fast delivery
Good pricing and fast delivery. We are happy with the bicycle we ordered and the speed of delivery. We will surely use CycleSouq.com again.
24 maart 2026
Antwoord van CycleSouq.com
Thank you for your wonderful feedback! 😊
We're delighted to hear you were happy with the pricing, delivery speed, and your new bicycle. We truly appreciate your support and look forward to serving you again soon. Happy riding! 🚴♂️🚴♀️
Antwoord van CycleSouq.com
Thank you so much for your kind feedback! 😊
Looking forward to serving you again soon!
Antwoord van CycleSouq.com
Thank you so much for your kind feedback! 😊
Looking forward to serving you again soon!
Delivered as promised
3 april 2026
Review zonder uitnodiging
Antwoord van CycleSouq.com
Thank you so much for your kind feedback! 😊
Looking forward to serving you again soon!
Antwoord van CycleSouq.com
Thank you so much for your kind feedback! 😊
Looking forward to serving you again soon!
Good Service
24 maart 2026
Antwoord van CycleSouq.com
Thank you so much for your kind feedback! 😊
Looking forward to serving you again soon!
Favero Pro Pedals
Favero Pro Pedals. Not used Cycle Souq before but great communication and fast delivery. Thank you
20 maart 2026
Review zonder uitnodiging
Antwoord van CycleSouq.com
Thank you for your feedback! 😊
We're delighted to hear you had a great experience with our communication and fast delivery. Enjoy your Favero pedals, and we look forward to serving you again soon! 🚴♂️⚡
Good bike and service
I bought a bike for my daughter and I’m very pleased with it.
It came already assembled, which we all appreciated! Bike is stunning, my girl loves it.
20 februari 2026
Antwoord van CycleSouq.com
Thank you for your wonderful feedback! 😊
We’re so happy to hear that your daughter loves her new bike and that the assembled delivery made things easier for you. Wishing her many fun and happy rides ahead! 🚴♀️
Antwoord van CycleSouq.com
Thank you for your kind words! 😊
We’re glad to hear everything went smoothly and appreciate your support. Happy riding! 🚴♂️
Received on time and such a great…
Received on time and such a great quality toddler scooter!
21 februari 2026
Antwoord van CycleSouq.com
Thank you for your feedback! 😊
We’re happy to hear the scooter arrived on time and that you’re pleased with the quality. Hope the little rider enjoys every moment! 🛴
Timely delivery
Timely delivery, good quality product & pricing and excellent customer service.
21 februari 2026
Review zonder uitnodiging
Antwoord van CycleSouq.com
Thank you for your wonderful feedback! 😊
We truly appreciate your support and are glad you’re happy with the delivery, product quality, pricing, and service. Happy riding! 🚴♂️
Ordered from Saudi Arabia and received…
Ordered from Saudi Arabia and received the bicycle within a week. The bike was better than expected and was packed nicely.
2 maart 2026
Review zonder uitnodiging
Antwoord van CycleSouq.com
Thank you for your great feedback! 😊
We’re glad to hear your bike reached Saudi Arabia safely and that it exceeded your expectations. Enjoy the ride and happy cycling! 🚴♂️
I ordered a PUKY bike for my youngest…
I ordered a PUKY bike for my youngest son and it arrived in perfect condition, exactly as shown in the photos and fully assembled. The quality of the product and the service upon delivery were excellent, and I would certainly buy from CycleSouq again.
My only note is regarding communication. After placing the order and receiving the confirmation email, there were no further updates until around 6–8 days later. When I reached out on WhatsApp, I was informed that the order would be dispatched the next day.
Overall, a great shop with reliable products, and improving the delivery updates would make the experience even better.
21 februari 2026
Review zonder uitnodiging
Antwoord van CycleSouq.com
Thank you for your kind review and for choosing CycleSouq.com. We’re delighted to hear that the PUKY bike arrived in perfect condition and fully assembled, and that your son is enjoying it. 😊
We also appreciate your feedback regarding the communication. Recently, we experienced some internal challenges with a reduced workforce combined with a high volume of orders, which meant our team may have fallen short of the customer support standards we strive for. This also caused slight delays in processing some orders.
We’re happy to share that things are now getting back on track, with faster dispatch times and the top-notch customer support our customers know us for.
Thank you for your patience and support, and we truly appreciate your trust in CycleSouq.com. 🚲
Lowest price and fully assembled…
Lowest price and fully assembled delivered, recommended for cycle purchase
23 februari 2026
Review zonder uitnodiging
Antwoord van CycleSouq.com
Thank you for your recommendation! 😊
We’re glad you appreciated the price and the fully assembled delivery. Enjoy the ride and happy cycling! 🚴♂️
Hopeless and useless service
Hopeless and useless service. They do not respond on time & it’s been weeks since I’m trying to purchase a right MTB bike but their team is absolutely useless, no response on messages/calls. How can we trust such places and purchase an item even when they can’t respond at the start. Would definitely suggest all to either check out Amazon even if it’s bit expensive compared to these hopeless sites. It’s better to spend a little more to get trustable and better service rather than wasting the whole amount. DO NOT OPT CYCLE SOUQ FOR YOUR PURCHASE:)
18 februari 2026
Review zonder uitnodiging
Antwoord van CycleSouq.com
To our readers:
Upon further review of this case, the customer contacted us outside of our stated working hours. An automatic response is clearly displayed, informing customers that messages received during non-working hours will be handled in the next business day. Despite this, the review was posted before our team had the opportunity to respond.
At CycleSouq.com, we maintain transparent operating hours and respond promptly within those hours. Thousands of customers continue to trust us for professional guidance, reliable service, and post-purchase support, and we stand by our service standards.
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