CycleSouq.comReviews 

First time buying from cyclesouq, and despite my absolute lack of knowledge of what this store was, my whole experience felt like very difficult to improve.
I knew about them from Instagram, after trying another merchant. Reviewed their website and found a couple XC bikes that I liked. Contacted them on the phone and Belle addressed my concerns competently. I had to make a decision about two frame sizes because being 1,80 tall it is kind of a pain. She manage to have her team working out a recommendation that I followed and ended up being an excellent choice. She also handled my special order to make the tyres tubeless effectively, all through WhatsApp, even in off times.
If this pre-buying experience was very good, what pushed me to buy from cyclesouq was the fact that Belle told me to complete my order through the web. No side links through WhatsApp or private messages. All very clean, easy and professional. This was what got me and made me decide to buy from them.
Delivery was when they said, despite my location in Abu Dhabi (them in Dubai), and being in the rush of black Friday and the UAE's martyrs and national day break. They even delivered the first day of the range they gave me (Dec 5, 2025), initially Friday or Saturday. I bought the bike on Nov 28, so that's a 7 day lag, including one weekend and two days of official holidays.
Last, after my second ride, five days after receiving the bike, I realized the tyres were not as advertised and later confirmed in writing from Belle. Belle checked with the official Cannondale dealer that both in cyclesouq's web and in Cannondale's web there was a mistake. In my opinion, this is not cyclesouq's fault, but Belle and her team took on the responsibility of the misleading information, and sent me a quality and professional compensation for the hassle.
And this is what summarizes my experience with them: a quality and professional merchant for bikes and components in the UAE. In my case, they have become my first choice for new bike equipment in the UAE.

Product Quality, Good price, fast delivery

The bicycle was put in a box without any protection especially from being compressed on the sides (example a styrofoam that would pass on the frame of the bike to protect the bike from vibration and compression).
Because the bike was free to vibrate and move, the deltech cable got entangled with the pedal and had damage on deltech cable cover (probably the pedal rotated as it is not secured during the shipping). I can show video and photos if proof is needed.
The shipping took some time but it was not your fault.
Despite that, im still happy coz you are selling brands and models that are hard to find at a very reasonable price.

Cycle Souq were great! I ordered a Spartan 700c in the Black Friday sale - I’d been looking at it for a while and they had a great discount. The bike arrived promptly, all wrapped up and ready for me to ride. Great service & the bike is lovely.

I received my delivery almost one week later, the excuse was they call me and I didn’t reply. That’s the reason, I was working on an other country and I planned the delivery in my house with my wife wanting for it. Even after sent a lot of email, Whatapp the delivery was too late. For that reason I wrote my address, to received the package, in anyplace said you delivered only with a phone call back

I've bought 3 bikes over the last 2 years - adults and kids. I've also referred them to my family and my cousins bought 2 bikes too. Overall I'm very happy with the purchases and very satisfied with the bikes and the delivery service. Their prices are also great.

The team is very responsive on WhatsApp and very accommodating.

Thanks for delivering my kids bike in time for my daughter's birthday, inspite of a last minute change in my order.

Very disappointed.
I have ordered a very expensive mountain bike on the 14th November. Shipping advisory is 7 to 10 days.
It has been over 11 days and not a single email. Had to call Cyclesouq twice and the order is still not dispatched to date.
Not sure what else one needs to do!

i bought a man city bike from KSA. it has been a bit long shipment and with no clear extracosts because of custom duties, however at the end the bike arrived.
it's a beauty.
the packaging was well done. and everything was easy to assemble.
the overal price paid still better than other products here in KSA, and even of same product on local dealers.

The delivery was on time. Fully Assembled. Product was Excellent condition. New bike with wrapping.

Amazing quality and quick service!
Thanks

Amazing Bike, great service, would 100% recommend!!

Very good price, communication and delivery seamless.

I’ve purchased from CycleSouq before, and they continue to impress every time. The team is prompt, professional, and provides excellent communication throughout. The bikes are always of outstanding quality — exactly as described and perfectly assembled. Highly recommend them for their consistency and top-notch service!

Amazing quality, highly recommended.

Customer service was amazing

I’ve been a happy customer of CycleSouq.ae for a while now — we’ve bought 5 cycles from them over the years, and each time the experience has been seamless. The quality of their bikes, delivery, and overall service has always impressed me.

Recently, I purchased another cycle for my son and shared a short video with the team. To my surprise, they reached out personally, pointed out that my son might soon outgrow the one I chose, and kindly sent us two additional options that were a better fit — without even charging the price difference!

It’s rare to find a business that genuinely cares this much about their customers — not just about the sale, but about ensuring the right product and long-term satisfaction.

Truly grateful for their integrity, generosity, and care. Cyclesouq.ae is the kind of business you want to keep returning to — amazing people behind an excellent brand. Highly recommend them to anyone looking for quality bikes and real customer care.

Good, value for money pricing. I was disappointed because when i needed to check up on my order status, finding the contact details of cusmer service was not easy.

Also order delivery days and times must be shown prominently so buyers can make a better-informed choice.

I was in Dubai for 5 days and almost was not able to get my order.

Fast shipping ,an excellent after sales service