I purchased a drone and then activated it immediately but still have not used it. I only realised a week later that there was a DJI Care Refresh Plan that I could purchase but it had to be purchased w... Toon meer
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Lees wat reviewers zeggen
I just want to say a massive thank you for the after sales care I received. Ralph and his team went above and beyond to help me with an issue I had after purchasing our first drone. They were quick, e... Toon meer
I came to the D1Store in Bondi Junction with a Mavic pro 2 drone that was not behaving. The staff were very helpful and friendly and the machine was sent off for repair after which I ended up receivin... Toon meer
As a first time drone buyer I found some aspects confusing particularly in regards the Care activation. My query was answered quickly and comprensibly with action taken to resolve the issue. Screen du... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
DJI Authorised Retail Store has been co-established by DJI and D1 Store to be the forefront of all DJI products and services in Australia. Along with our extensive range of Consumer, Enterprise and Agricultural products, we proudly provide Official DJI Repairs & Maintenance, Trade-Ins, Product Training (Online and In Person), Consultancy, Extensive Technical Support and many other services.
Contactgegevens
421 VICTORIA STREET, 3056, BRUNSWICK, Australië
- (03) 9288 7800
- info@d1store.com.au
- d1store.com.au
4,5
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 38% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Our shipment was lost in the system and…
Our shipment was lost in the system and we never received the battery that was in the exchange
8 maart 2026
D1 store provides a very quick and…
D1 store provides a very quick and efficient service. Purchases are shipped and delivered very quickly, and if you have any questions, support are quite helpful. I have purchased many items from D1store, and have yet to have a bad experience
23 maart 2026
Great service
I have bought various drones and found the service from D1 in Brunswick fantastic. Also very reasonable on Repairs.
20 maart 2026
I dropped my drone off with spotlights…
I dropped my drone off with spotlights for a service. After 5 weeks I tried finding out where it was and had someone say that they would call me back 5 different times. Finally I spoke to someone who said it hasn't been serviced yet but would do it soon. When I got it back the spotlights were missing and I was told they were never received. Same process of calling with no one calling me back with a solution. I am part of a network of contractors that use DJI drones and everyone has had a terrible experience everytime they deal with D1. Whether it's buying equipment or having them serviced.
13 maart 2026
Antwoord van D1 Store
Thank you Pearce for your honest feedback.
The communication & timelines you experienced during the service process are not acceptable, not reflective of our actual service and we own that completely. All our services and repairs come with timely communciation to allow for a smooth process.
When we understood the extent of the delay, we made the decision to carry out the service at no charge to you as a gesture of goodwill. Regarding the spotlights — after thoroughly investigating, we located them and dispatched them back to you.
We understand that doesn't undo the frustration of chasing us across multiple calls without resolution. Your feedback has been taken onboard and this situation has already prompted internal changes to our processes.
Thank you again for the feedback, we appreciate it and we sincerely hope next time you will experience the D1 Difference.
— The D1 Store Team
Great service
19 maart 2026
Very easy process from dropping of &…
Very easy process from dropping of & picking up of my repaired drone
18 maart 2026
It was good condition and quick…
It was good condition and quick delivery for free postage.
17 maart 2026
The products were shipped very quickly
The products were shipped very quickly. And are of an excellent quality. The only issue I found was the ‘hanging neck mount max’. Though the measurements were listed for item, it would have been better to also see it being worn and modelled to get a better perception of its size. Otherwise I would have given 5 stars.
16 maart 2026
Happy Customer
Fast shipping, genuine products, and everything arrived well packed. Customer service was helpful and the whole process was smooth. Very happy with my purchase and would definitely buy from them again.
16 maart 2026
D1 has the most incredible customer…
D1 has the most incredible customer experience. They are efficient with communication and incredibly helpful. They are always happy to help and all the DJI products are incredible with a special mention for DJI care refresh for peace of mind with accidental damage. Highly recommend dealing with the D1 store
26 maart 2026
Review zonder uitnodiging
Very helpful in solving a simple…
Very helpful in solving a simple mistake I made with the care package.
16 maart 2026
Review zonder uitnodiging
Fast to answer questions and very fast…
Fast to answer questions and very fast postage.Drone is exactly as described , looking forward to using it regularly.
12 maart 2026
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