I purchased a drone and then activated it immediately but still have not used it. I only realised a week later that there was a DJI Care Refresh Plan that I could purchase but it had to be purchased w... Toon meer
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Lees wat reviewers zeggen
I just want to say a massive thank you for the after sales care I received. Ralph and his team went above and beyond to help me with an issue I had after purchasing our first drone. They were quick, e... Toon meer
I came to the D1Store in Bondi Junction with a Mavic pro 2 drone that was not behaving. The staff were very helpful and friendly and the machine was sent off for repair after which I ended up receivin... Toon meer
As a first time drone buyer I found some aspects confusing particularly in regards the Care activation. My query was answered quickly and comprensibly with action taken to resolve the issue. Screen du... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
DJI Authorised Retail Store has been co-established by DJI and D1 Store to be the forefront of all DJI products and services in Australia. Along with our extensive range of Consumer, Enterprise and Agricultural products, we proudly provide Official DJI Repairs & Maintenance, Trade-Ins, Product Training (Online and In Person), Consultancy, Extensive Technical Support and many other services.
Contactgegevens
421 VICTORIA STREET, 3056, BRUNSWICK, Australië
- (03) 9288 7800
- info@d1store.com.au
- d1store.com.au
4,5
Uitstekend
3K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 38% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Slow delivery times, buy straight from DJI Store instead.
Slow delivery times, bad website experience, and being over advertised compared to DJI Store. As this store is supposed to be an outlet of DJI, I do not know why it is far better to just order straight from DJI themselves. The ND Filters that I bought broke the first flight I took them on.
12 maart 2026
Antwoord van D1 Store
Hi Isaiah,
Thank you for taking the time to leave a review. We appreciate the honesty and also understand how the product itself can affect the experience overall.
Regarding delivery: your order was placed on a Thursday after out cutoff and dispatched from our Victorian warehouse the very next day — a Friday. It arrived in South Australia the following Tuesday, which is a standard interstate transit time over a weekend on free freight.
We're proud to ship all orders from our local warehouse here in Victoria, which actually means faster and more reliable delivery than ordering directly from DJI — who frequently ship from overseas, including China, which can take considerably longer.
On the website experience and pricing — we're always working to improve, and we genuinely welcome specific feedback if you'd like to share it with us directly.
As for the ND Filters, we're sorry to hear they didn't hold up. These are Freewell products which come with a manufacturer's warranty, and we're absolutely able to assist with a replacement or warranty claim on their behalf. Please reach out to us directly and we'll get this sorted for you promptly.
We understand frustrations can arise, but our dispatch times, local stock, and after-sales support are genuine strengths we stand behind. We'd love the chance to make this right — please don't hesitate to contact us!
- D1 Team
Excellent Service
The best service and price for all things DJI. Staff are always super helpful. Highly recommended
11 maart 2026
Excellent servic
Excellent service gave me 2 written quotes to my email for two products so I could make a comparison of the deals. I was also able to change my mic min from two black ones to a black and white at very short notice, thanks
10 maart 2026
The package not delivered
The package has still not been delivered and despite a phone call with a DJI agent - I have not had any follow up.
The transporter has issued an email stating I must contact supplier.
Supplier is silent...
10 maart 2026
DJI Drones are just Great.
They did their best to get the products to me as soon as possible.
The DJI drones are also great. I've bought 3 of them now and their technology is fantastic.
10 maart 2026
D1 are the best.
D1 staff made the purchase of my drone quick, easy and enjoyable. I got exactly what I wanted and more, so it was a very positive experience. I will recommend D1 to all friends and family and also, anyone who asks where I bought my DJI Mini 5 Pro and accessories.
Thanks D1. I'm a very happy customer!
5 maart 2026
5 Star satisfaction Service
The customer service is very co-operative and helpful. All the proses can be done online.
11 maart 2026
Review zonder uitnodiging
Great service and fast delivery
Great service and fast delivery, purchase price also good.
Thankyou 🙂
6 maart 2026
Awesome Shopping Experience!
I recently reached out to D1 Store to purchase the DJI Osmo Mobile 8, and the experience was fantastic. The team was incredibly helpful, responsive, and professional throughout the process. They even price-matched an item I found online and assisted me in placing the order quickly and smoothly.
I’ve used DJI products before and absolutely love their quality, and the service from D1 Store makes the experience even better. The staff genuinely care about helping customers and making the buying process easy.
I always go back to shop at D1 Store because every interaction has been positive. Highly recommended — an awesome experience every time!
3 maart 2026
Trusted buying experience.
Ease of purchase was reassuring. Clear and concise information about products. Competitive pricing. Fast delivery. Quality products.
5 maart 2026
Great online experience with efficient and honest service!
Ordered my drones online and they were with me promptly, (about a week)even though I was a State away. Very efficient and reliable service supported all the way by emails and phone contact. Highly recommend their site.
5 maart 2026
Missing a battery in the DJI store
When I dropped my drone to fix at the DJI store, I handed in a battery and drone but they returned only drone. I asked them for the battery to return but they said they didn't get it. It ended up I didn't get the battery and ovbiously I lost the battery in the store.
5 maart 2026
Antwoord van D1 Store
Hi Miral,
Thank you for taking the time to share your experience — we're sorry to hear you're frustrated and we completely understand how upsetting it would be to feel like an item has gone missing.
We take all customer concerns seriously, so we investigated this on our end. Our intake records do not show a battery being logged in at drop-off, and there was battery was received when it went to repair as well.
As our process requires all items to be recorded at the time of drop-off. That said, we're happy to organise a discount for you on another battery to help get you a replacement!
Please do not hesitate to get in touch with our team once you're ready, show them this review and we are more than happy to assist you and turn your experience around!
Was always kept informed about my…
Was always kept informed about my purchase.
It arrived in the time specified and was well packaged.
5 maart 2026
I love more extra batteries
When I fly my drone I love how it doesn’t go flat in 20 minutes. With the extra batteries I can enjoy flying my drone on a day trip.
3 maart 2026
This product looks better than new
2 maart 2026
Best vacuum cleaner
The ROMO cleaned the floor very well, it can be controlled by the APP easily, low noise and maintenance.
2 maart 2026
Very friendly staff and helpful with…
Very friendly staff and helpful with information and suggestions
2 maart 2026
good customer service
Have a typo in the delivery address, emailed to customer service team asking for amendment. quickly solved
2 maart 2026
Delivery was delayed however customer…
Delivery was delayed however customer service was excellent in sorting it out very quickly and also called to confirm that it was to be delivered asap
25 februari 2026
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