DaineseReviews 

Der Kundenservice ist der schlechteste den ich je bei einem E-Commerce Händler erlebt habe. Mails and den Kundendienst werden ignoriert, Retouren nicht zurückbezahlt bzw. falsch verbucht etc. etc.

Ein Stern für diesen Online-Shop ist ein Stern zuviel!

I'm a documentary producer working on a high-speed large-format motorcycle movie and would like to know if anyone's had false deployment sensor problems with D-Air Race jackets? I'm working on 2nd unit photography and discovered my D-Air jacket thinks it's been deployed...it hasn't and now it must be sent back and won't be returned for at least a month. Is this really how Dainese treats its customer's mandatory safety gear issues? San Fransisco's Dainese store was useless, despite wasting three-hours of my time. Unreliable, unprofessional and useless is the way I'd sum up D-Air and Dainese. Hope we can return the favor with our film. Purchased 10k in gear for our crew. Never again.

De très bon produit. Livraison gratuite et ultra rapide. Retour gratuit et remboursement rapide. Les tailles sont justes, donc si vous prenez bien vos mesures vous ne devriez pas avoir de soucis de taille. L'un des meilleurs site de vente d'articles de moto que je connaisse...
Et ils ont de très grandes tailles (je mesure 1.92 pour 116 Kg, veste 58, pantalon 60, si ça peut aider...)

++++++++++

He realizado un pedido, me lo confirman, y al cabo de 5 días me lo anulan y devuelven el dinero.

Son cebos que cuelgan para darse a conocer y sin existencias. Retienen tu dinero un tiempo, y si además has pedido algo más, eso sí te lo facturan.

I order, they confirm it, and after 5 days they cancel it and refund the money.

They hang "baits" out of stock to be known. They keep your money for a while, and if you have also asked for something else, they will bill you for that.

Purchased smart jacket airbag two months ago. The jacket turned out faulty, sometimes during a ride the jacket would go into Alarm mode, user interface LED is flashing red and vibrating, which is per user's manual is a sign of malfunction, leaving me basically unprotected. Trying to get assistance from customer service for two months with no success, sending them videos of the issue and all the details. Zero assistance so far. Most of my emails are simply ignored. What a shame, Dainese! Selling faulty life saving equipment from your own store and failing to assist a customer!

I followed the size instructions according to the dimensions of my foot, but the shoes received are not even close to the right size (also one shoe indicates the number 41 and the other indicates 42 on the back).

I contacted customer service to find out the correct size, but there has been no response for at least 10 days. In addition, they say that when returning items, we can choose the new size, but there is no place to write that.
I decided to return the shoes and paid 60 euros to the national postal company to return the original box to Italy.

In the end, I don't have the shoes, I don't have the money for the shoes and I feel like I put 60 euros in the trash.

Einfach nur schlecht. Kundenservice antwortet nicht habe eine Retour angemeldet seit 2 Wochen keine Antwort.. Kundenservice ist nur über das Kontakt Formular erreichbar es gibt nicht mal eine Telefonnummer.. toll nun habe ich war im wert von knapp 3 Tausend euro und bekomme keinen Retourenlabel..... das 1 und letzte mal das ich dort bestelle. dann bestelle ich lieber wieder bei Louis online.

Products are great quality as most people know, but after care is awful. Returns are to Italy. I have been waiting for a refund for over three weeks, to be told "we have system issues :(" and that a refund will be processed and will take up to 3 weeks to return to my card! Completely unacceptable.

I perches a jacket from this company and they don’t even stand by there brand I didn’t even get to take off the Labels witch are still attached I put the $800.00 dollar jacket on my char near the window and in 6 months it faded out after jacket the reason why I put my jacket on the chair.
I was recovering from a motorbike accident and the jacket was replaced by my Insurance
I rang them up and they told me not to put it in direct sunlight so much for a riding jacket

Nie wieder !! Nach unzähligen Mails liegt meine Rücksendung nach wie vor bei UPS am Lager, weil Dainese lt. UPS das so auf dem Auftrag notierte. D.h. seit über 2 Monaten liegt meine Ware und die 1799CHF die ich zurückbekommen in einem Lager in Bologna. Und Dainese sendet nur freundliche Antworten, wenn überhaupt nach jeder 3. ANFRAGE was zurück kommt.

Here in the US many people want to solve mistakes with a simple “ I’m sorry “ Dainese not even offer that.

Purchase date 5/8/2020, today’s date 6/7/2020 a month later and I have no item and no refund, simply unacceptable.

First world products with a third world service

Muy contento con la experiencia de compra, en cuanto a precios, envío y facilidad de comunicación q traves del mail. Por no decir, el prestigio de la marca que hace unos productos de muy alta calidad en materiales, para resistencia y ergonomia. Volveré a comprar en más ocasiones. Sino en Dainese Madrid también funcionan a la perfección en asesoramiento y gestión.

I bought a boots on sale. The order was confirmed and claimed to have shipped. Weeks later I was wondering what happen to my order and FINALLY getting a hold of them They said OH your boot was already sold out. I'm like WHAT so I COULD HAVE USED THE BLACK FRIDAY DISCOUNT AND GOT A BOOT FROM ELSEWHERE INSTEAD YALL MAKE ME LOSE MY OPPORTUNITY AND GIVE ME A REFUND. NO SORRY HERES A DISCOUNT? IF I HAD NOT EMAILED THEM I WOULD HAVE BEEN CHARGED WITH NO BOOTS TO THIS DAY. THEY ALSO MESSED UP TWICE ORDERING THRU REVZILLA GIVING TORQUE D1( OLDER MODEL) IN A TORQUE 3 BOX! I PAID FOR THE LATEST TORQUE 3, HOW U GONNA GIVE ME TORQUE D1 BOOTS TWICE IN A ROW. I'VE HAD IT WITH DAINESE, ALPINESTARS IS GONNA GET MY BUSINESS NOW.

The worst shopping experience in a very long time

How come this big company doesn’t have a phone number in the US to reach them out ???

I purchased a pair of boots, the package came from Italy and took more than a week to arrived to my City, they used DHL the worst parcel service on earth based on my experience, it’s been two weeks of waiting time and DHL said they have attempted 2 times to deliver the package and I had to waste hours on the phone trying to get my package delivered, what they said was a big lie since me and my family are home every day all day due to the pandemic, plus we have a delivery room on site where all other carriers drop off packages in a very safe and effective way and only with a code sent by the apartment complex can be picked up

The worst problem is that Dainese will not respond to my emails, they attached a California phone number on the purchased confirmation email but nobody answered, it just keep ringing like if it was a private number

It’s been 18 Days now and I have no idea of the status of the package and when is my money will be refunded

As a good comparison I placed 3 orders from ChromeBurner & UrbanRider in Europe after the one I placed with Dainese and I had all my stuff delivered within 2 days, excellent service, excellent products, excellent customer service, they are exceptional !!

Never ever buying from Dainese again, very unprofessional customer service, I hope they don’t keep my money as well

Der Kundenservice ist wirklich schlecht... Vor dem Kauf hui, danach eher pfui... Ewige Wartezeiten auf Antworten, widersprüchliche Aussagen... Die Produkte sind sicher teils gut, wenn auch sehr teuer... Dafür würde ich dann einen guten und kompetenten Service erwarten... Das ist leider aber nicht gegeben.....

Ordered a Dainese jacket and it took only a day and a half for it to get to Croatia! Status of my order wasn't updated for a couple of days during the Easter, but after a chat with a nice lady from customers care, I got a DHL shipment number and enjoyed my jacket the next day already.

Bei meiner Kombi lösen sich bereits nach wenigen Monaten schon Nähte an verschiedenen Stellen. Für eine Lederkombi, die fast 1000€ gekostet hat, ist das inakzeptabel.

Reklamation bzw. Ausbesserung der Kombi dauert sehr lange ...

Auf jede Antwort vom Hersteller wartet man mindestens eine Woche. Da kann sich der ganze Prozess der Nachbesserung auf Monate hinziehen. Absolut inakzeptabel.

Bei mir auch seit über 6 Wochen keine Rückzahlung, Kundenservice bestätigt erst den Eingang der Retoure und frägt dann nach, auf welchen Namen ich retourniert hätte.
Glücklicherweise habe ich noch alle Quittungen, bestellen werde ich hier nie wieder, Geld ist wohl weg.

Although I love their products and the order came in just 2 days from Italy to The Netherlands, I am still waiting (for more than a month) on a refund for my returned items, which is just unacceptable.

What a great experience.
I was greeted on entrance by Roxanne, she was on the phone but took the time to look over and acknowledge me, after a short wait she came over & introduced herself & took her time in helping me pick a new helmet, nothing was too much trouble as she explained the safety aspects & the individual benefits of each helmet, she ensured that the helmet was the correct fit & that I was happy before I made my purchase.I would highly recommend them & will certainly be back for the rest of my kit.