Great experience! The whole process was very quick, clear, and smooth from start to finish. Everything was easy to understand, and there were no delays. I would definitely recommend this service to an... Toon meer
Bedrijf heeft geantwoord
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The application form was quite easy and straight forward to fill. Nevertheless, in my opinion, for Married people who still use their first name till date, the part that asked “used until” wasn’t nec... Toon meer
Bedrijf heeft geantwoord
Maisie was excellent, firstly answering my queries and then helping me in a further call. I would totally recommend this company!
Bedrijf heeft geantwoord
Fast and Smooth journey with DBS umbrella Solutions DBS Umbrella Solutions made our DBS standard search effortless. The process was easy to start, and their team was incredibly helpful throughout.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
DBS Umbrella Solution team provides free e-bulk quote and no obligation advice. Our team of experts are ready to help! DBS Umbrella Solution delivers the highest level of customer service through our team of experts on hand to guide you through the DBS process. Whatever your preferred style of communication, you can be assured your enquiry will be dealt with quickly and efficiently. Our team can be reached on: Telephone: 01206 913154 / 01206913155 Email: dbs@dbscheck.org Or why not try, our instant chat facility found on our website or call back service, available by completing our registration form and selecting a time and date convenient for you! You will also have the option to subscribe to our newsletter so you can be updated on information that matters. Our services include: Enhanced DBS Checks, Standards DBS Checks, Basic DBS Checks and Volunteer Checks.
Contactgegevens
35-39 LONDON ROAD, CO3 0AJ, Colchester (Essex), Verenigd Koninkrijk
- 01206913154
- dbs@dbscheck.org
- dbscheck.org
4,6
Uitstekend
260 reviews
Heeft 88% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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App problems
The initial start of the process was fine and easy to navigate, but as soon as it got to the yoti or Royal Mail app verification and adding of passport etc etc it completely feel apart. I tried both apps to equally small success. Yoti app wouldn’t let me get past the phone number verification to the point where on the 3rd or 4th attempt it wouldn’t even send me a code anymore. The Royal Mail app went further but still wouldn’t allow me to upload anything. All in all a it was an extremely frustrating experience and in the end i had to get a member of production to complete it for me going through dbs directly.
18 juli 2025
Review zonder uitnodiging
Antwoord van DBS Umbrella Solution
Hello Kipp,
Thank you for taking the time to share your feedback, and I'm sorry to hear about the difficulties you experienced.
To clarify, we only use the Yoti app for Digital ID verification, and unfortunately we have no control over the Royal Mail app or its functionality. That said, we understand how frustrating technical issues can be.
Had we been made aware of the problems you encountered with Yoti, we would have been more than happy to assist and guide you through the process. We’re always here to help and want to ensure the experience is as smooth as possible.
We appreciate your patience and are glad you were eventually able to complete the process. Your feedback has been noted and will help us continue to improve how we support others going forward.
Thank you,
DBS Umbrella Solution
This service distinguishes itself from…
This service distinguishes itself from others I have encountered, and I was particularly impressed by the option to upgrade to the DBS update service within 24 hours, which was something I was hoping to do.
30 juni 2025
Review zonder uitnodiging
Antwoord van DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Antwoord van DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Very fast getting my dbs done and kept…
Very fast getting my dbs done and kept in contact throughout
1 juli 2025
Review zonder uitnodiging
Antwoord van DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
A very smooth experience made easy with…
A very smooth experience made easy with the help of Eve Stevens. Thank you!
20 juni 2025
Review zonder uitnodiging
Antwoord van DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Very easy service to use.
13 juni 2025
Review zonder uitnodiging
Antwoord van DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Fast and efficient
10 juni 2025
Review zonder uitnodiging
Antwoord van DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Fast and Smooth journey with DBS…
Fast and Smooth journey with DBS umbrella Solutions
DBS Umbrella Solutions made our DBS standard search effortless. The process was easy to start, and their team was incredibly helpful throughout. Masie, in particular, was very supportive and made everything even smoother. Results came through quickly, making the whole experience efficient and stress-free. Highly recommended!
30 mei 2025
Review zonder uitnodiging
Antwoord van DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
The highest recommendation
I would highly recommend the above organisation when considering getting any type of dbs check . I cannot fault the speed, communication and value for money they offered.
At all stages I was able to email Eve ( who was professional, prompt and available at each hurdle keeping me informed of progress and answering any queries I had along the way.
I would definitely use this company again if needed. Thankyou
30 mei 2025
Review zonder uitnodiging
Antwoord van DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Great company to work with
They're straightforward and efficient. They deliver on their promises, and they do it well. I highly recommend them for DBS checks.
23 mei 2025
Review zonder uitnodiging
Antwoord van DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Antwoord van DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Amazing customer service 💖
I honestly can’t thank Eve enough. She was kind, patient, and incredibly helpful throughout the entire DBS process. She went above and beyond to make sure everything was sorted quickly and smoothly, which really helped ease my anxiety. It’s rare to come across someone so understanding and efficient—Eve genuinely made a stressful process feel manageable and supported. I’m so grateful for her help!
23 mei 2025
Review zonder uitnodiging
Antwoord van DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Antwoord van DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Simple and straight forward
15 mei 2025
Review zonder uitnodiging
Antwoord van DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
I recommend this company…
I used DBS Umbrella Solution for the first time yesterday.
The process was simple with a very easy to navigate user interface.
The turn around was prompt as advertised and a nice touch to receive a follow up email from Maisie informing me the check was complete.
I’ve used other companies in the past but none were as efficient as this so I do recommend using them.
22 mei 2025
Review zonder uitnodiging
Antwoord van DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Antwoord van DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Antwoord van DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Great Service and turnaround
Brilliant service, Maisie was swift, efficient and friendly in helping to facilitate my application
15 mei 2025
Review zonder uitnodiging
Antwoord van DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Antwoord van DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Slower than advertised, hidden fees.
Advertised as a really straight forward, easy to navigate process. This all suggesting that the checks are quick and easy.
I am currently a week in and the dbs check still hasn't been submitted. Further to this, there are 'hidden' additional fees regarding the digital Id checks. It is stated everywhere that it is quicker and easier to go through the digital Id route. However, aswell as having to pay a fee for the digital service, there is also then an added £6 admin fee?
I completely understand that the process will always have its sticking points. But the additional fees, mixed with the long time frame it has left me unsatisfied with the service unfortunately.
Very easy to make the purchase, but slow from this point.
In a nutshell, the system/ process isn't reactive enough!
6 mei 2025
Antwoord van DBS Umbrella Solution
Hi Joseph,
Thank you for taking the time to share your feedback. We’re sorry to hear that you were dissatisfied with your experience and we appreciate the opportunity to clarify a few points.
Our onboarding process is in place to ensure all checks are completed compliantly and efficiently. Your application was submitted for processing as soon as eligibility requirements were confirmed and payment was made.
We understand the frustration around unexpected costs, but the Digital ID check - which was applied when you set up the application - is clearly outlined in the terms and conditions you signed during onboarding. While we do recommend the Digital ID route for its speed and convenience, any associated fees are made transparent within our terms including the full cost breakdown and any associated admin fees.
We always strive for a smooth and transparent experience, and we’re sorry if parts of the process felt unclear or slower than expected. We’ll continue to review our communications to ensure everything remains as clear and user-friendly as possible.
Thank you again for your feedback,
DBS Umbrella Solution
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