De Gameforge Reviews 450

Ich spiele Ikariam, habe Tausende Euros in meinen Accounts als Spielgeld liegen, kann diese Accounts aber nicht mehr spielen weil es nur noch 4 Server gibt und auch keine Möglichkeit mehr besteht die Accounts in andere Lobbys zu transferrieren. Als einzige Möglichkeit das Geld also zu verbrauchen ist die Accounts abwechselnd zu spielen. Daher welchsele ich die Accounts regelmässig, lasse einen Inaktiv werden und hole einen anderen vom Asphodel Server. Das ist nun gesperrt worden. Alle Accounts die sich auf einem Asphodel Server befinden können nicht mehr benutzt werden, ob mit oder ohne Echtgeldaufladung! Man darf also bezahlen, die Leistung aber nicht mehr nutzen und ich nenne sowas einen eindeutigen BETRUG!!!! Mir wird nichts anderes übrig bleiben als mein Geld bei der Gameforge einzuklagen

Jak mogliście zepsuć tyle gier? Sprzedajcie tą firmę i zniknijcie ze sceny bo łza się w oku kręci na to jak Metin2 zamienił się w PaytoPlay2

Um den Support zu kontaktieren muss ein extra Account bei Gameforge angelegt werden.

In meinen Fall wurde ich damals unrechtmäßig gebannt und konnte mich nicht Einloggen um ein Ticket zu schreiben (Muss auf der Gameforge Seite extra ein weiterer Account erstellt werden, weil es zwei verschiedene Systeme sind)

Aufgrund der Unwissenheit sind die 2 Monate verflogen wo man einspruch Einlegen kann, dementsprechend stellt sich der Support quer meinen Account zu Entbannen.

So I played Metin2 on multiple servers. After some fishing I got banned for fish-botting. I argued with the customer support through tickets for months, to no avail. They have no in-game experience so they don't know what players can do in-game. They are rude, unprofessional in their responses and dead-set stubborn. It feels like talking to a 12 year-old kid high on sugar that got his sugar supply cut from his mother and is now constantly in a spiraling tantrum. Those people get paid to help customers, the game moderators get paid to ban hackers and help the community. A far better solution would be to fire them all because not only they don't help the community in any way whatsoever, they cause damage. They are the main reason for a bad game experience.

Alle Spiele sind unmöglich ohne Hacks zu spielen da jeder hackt und Hacker nicht gebannt werden

Metin2 Metin 2 to najlepsza gra

Unjust Ban and No Right to Appeal - AVOID THIS COMPANY!

Gameforge does not give customers any right to appeal with their support team's "final reply" policy. My account was banned on November 12, 2025, accused of "botting." When I repeatedly asked which specific software was detected and for concrete evidence, they refused to answer, citing "privacy policy."

What actually happened:

· I was updating my graphics card driver while playing Metin2 and the game froze
· I received a "Game not available" error
· This same issue had been resolved before by reinstalling the Gameforge client
· When I applied the same solution this time, my account was banned!

The support team interprets technical problems as "bot usage" and blames customers without showing any proof. The account I invested money and time in is now gone because of a driver update issue.

Warning: If you experience any technical issues while in-game, you could suffer the same fate. Gameforge prefers to silence customers rather than solve problems.

I do not recommend at all. Look for another game with better customer support.

The put random 16-18 year old "players" in charge of game support, but they dont know anything about the game let alone tech support. Your tickets are just being left unanswered and the mismanage the game. Even when those same tickets are asked in the discord, they just shut you down. Apparantly you can only post about Pokemoncards in there.. They As company don't care about service, or the game let alone the community.. they just want your money. Even when its their game that doesn't work proparly, they wil ask you to pay for it.

metin2 support

kulanz und kundenservice ist absolut nicht gegeben.

Ist alles schon gesagt worden!
Ich möchte meinen Unmut hiermit nur kundtun!

No decent Communication with GO..
Game is dead af..

As a former Game Operator (GO), I had direct access to internal tools and logs. I personally reported organized real money trading (RMT) networks involving Polish players selling gold and items outside the game — with direct evidence from Discord and inflated in-game transactions.

Gameforge staff refused to act, claiming they don’t consider external messages (like Discord), despite seeing the exact players who bought overpriced items to launder game currency. These accounts remain active to this day.

Meanwhile, I was banned for “automation” based on vague activity patterns, even though:

I took breaks during sessions

I used no external software

The GDPR data logs show only manual login and play activity

Support completely ignored the evidence, responded with copy-paste templates, and closed the case arbitrarily. The ban wasn't even permanent — just enough to block me and silence the complaint.

The enforcement is not only unprofessional, but corrupt:
🔹 Players from certain regions — especially Poland — appear to be protected
🔹 Reports against them are ignored
🔹 Honest players or former GOs are silenced when exposing abuse

Congratulations, Gameforge. Truly. In an era where even the worst mobile clicker games have better support, you still live under the illusion that you’re a relevant gaming company. Gems like NosTale and Metin2, which could have been legendary, are kept on life support – and you have the nerve to hand out bans for having completely normal gear. Bravo.

Your “anti-cheat” systems work about as well as a bargain bin metal detector – constantly beeping, but never at the right target. You punish players without evidence, without context, without even a trace of common sense. Support? A copy-pasted reply that we “violated third-party rules.” Translation: “We have no idea why, but we banned you anyway.”

While other companies invest in their communities and growth, you’re busy adding new tombstones to your game graveyard – TERA, S4 League, Elsword… And instead of realizing you’re the problem, you lash out at players and hand out bans like it’s Christmas candy.

But hey – maybe your management really does live in an alternate reality. One where 200 players online is considered a win, and bad reviews are deleted just to hide how sad things have become. If you’re planning to go bankrupt with dignity, I suggest starting now – at least you’ll save money on “support” staff who just copy answers from Google Translate.

In a world where even indie developers with a single programmer communicate better than you, you’re the perfect example of how a gaming company becomes a meme. And no, this isn’t envy. It’s a eulogy.

Su Ogame sono 5 anni che utilizzo bot di qualsiasi tipo e genere e son sempre stato nella top100 in tutti gli universi che ho startato. La mia esperienza è sempre positiva ma sono io che ho smesso per motivi di proxy, per lavoro sono all'estero e utilizzo dei proxy server e non posso più utilizzare i bot. Senza bot non ha senso giocarci perchè si dovrebbe spendere soldi per competere.

Des tocards, bouffons totalement incompétents.
J'espère qu'ils ne seront pas sur Aion 2 (pas prévu par NC Soft pour le moment)
A fuir absolument.

I returned to Ikariam after more than a year away, hoping to enjoy the game again. Within days, I was banned for one month — no warning, no message, just an instant punishment.

I submitted a support ticket, waited more than a week with zero response. When they finally replied, the answer was short and cold: “The ban stays. Take it as a final warning.”

I even asked to have my account put into vacation mode to avoid losing progress during the ban — they completely ignored it.

Meanwhile, the game is basically empty, full of bots, and the few real players left are treated like this?

I won’t return to Ikariam or any Gameforge game again. This is how you kill a game, and then blame the players for leaving.
Update – Forum post closed within minutes

After waiting days for support and getting no real reply, I shared my story on the official Ikariam forum, respectfully and without naming anyone.

Within minutes, a Team Manager replied saying “rules are the same for everyone,” then closed the thread saying bans cannot be discussed publicly.

No empathy. No conversation. Just silence and shutdown.It really feels like they just don’t care if players leave anymore. And sadly, that’s exactly what’s happening
Final update – Banned from the forum for sharing my experience

After getting a 1-month ban from Ikariam (for a short 1–2 day script usage), I tried to appeal respectfully. I accepted the ban and only asked for vacation mode or some understanding, since I had just returned after over a year and even purchased Ambrosia.

Support responded coldly and vaguely.

Then I went to the official Gameforge forum and posted a very polite feedback message, simply saying that it felt harsh and unwelcoming. No insults. No drama.

The post was locked in minutes. Then they banned my forum account entirely.

Screenshot here:
(upload link to imgur, or just say “available upon request”)

So to recap:
– I returned to the game
– Spent real money
– Made a small mistake
– Got banned
– Tried to talk about it
– Got banned again

Honestly, I just feel sad.
It’s not about the ban anymore — it’s about how Gameforge handles people.

No second chances. No conversation.
Just ban, silence, and goodbye.

I was unfairly banned from Metin2 for allegedly using a fraudulent card, even though all my payments were made legally through my personal PayPal account.

I have submitted clear proof (screenshots, payment confirmations, transaction IDs), and opened several support tickets, but the support team only sends automated copy-paste replies without reviewing any of the evidence.

I followed all the steps advised by their own legal department, yet I received no real review or resolution.

It’s a shame that a company blocks legitimate paying users without checking the facts or listening to them, and then ignores all further communication.

I hope someone responsible sees this and finally reviews my case.
Username: ToxiOlof. Ticket IDs: #739521 and #741470.

Man Laden Geld auf den Account und 5 Minuten später wird man gebannt. Und der Stolz des Supports überwiegt der Gerechtigkeit. Also kann ich gar nicht empfehlen... Die zahlende Kundschaft kommt an den GOs nicht vorbei auf eine höhere Ebene wo man vielleicht einsichtig ist..

do not waste money on this please do not do it worst support plus my game is crashing and i wasted 70 euros and they dont want to give me back , and my game is saying when i try to join ch1 tigerghost you have to login again do not waste you´re money on this

Franchement Gameforge, c’est une honte.
Ça fait des jours que je tourne en rond avec vous, et toujours aucune solution concrète. J’ai acheté, joué, investi du temps et de l’argent, et maintenant je peux même plus accéder à MON jeu. Pas de raison valable, pas de message clair, juste une erreur bidon et des "vérifications d’email" alors que vous me parlez de comptes que je n’ai jamais utilisés !

À chaque fois que je contacte le support, on me répète les mêmes phrases automatiques, comme si vous lisiez même pas mes messages. C’est devenu invivable. J’ai prouvé mon identité, donné mes adresses mails, expliqué dix fois le problème, mais vous répondez à côté ou pire, vous bloquez les tickets sans même répondre !

Vous êtes censés être une boîte sérieuse ? Là, vous traitez vos joueurs comme des numéros. Je veux jouer avec MON compte, sur MON PC, et j’en ai marre qu’on me balade.
Débloquez mon accès immédiatement ou donnez une vraie réponse, parce que là, ce que vous faites, c’est juste de la mauvaise foi.