Debt Free Advice Reviews 

I was in debt and went to CA Brent I was very happy with the services I received to help me improve my health and my life.If I did not receive the help I did from Melissa, I do not know what I would have done. Thank you I really appreciate your effort and support.

Very helpfull Staff, helped me out fully, dealing with me very politely, Adviser Name : Kalpamayee Das Parija, Nucleus Legal Advice Centre, DFA, The Lido, 63 Mattock Lane, London, W13 9LA.
My name is Ali Miloudi. Reference 12786130

I had an excellent experience with an advisor at Citizens Advice Lewisham recently. My caseworker, Vesna Cvetek (MIMA Cert, Debt Free Advice Project), was incredibly helpful and went above and beyond to assist me with my debt situation. She drafted several detailed documents for me and made a stressful process feel much more manageable. Her expertise and kind approach made a huge difference, and I am so grateful for her support. I walked away feeling much more at ease thanks to her help.

Absolutely brilliant service. Very helpful and got me answers I have been waiting weeks for within an hour!

Vesna was so kind and helpful

Nothing was to much and she was absolutely brilliant how she helped me

Thank you Vesna

I w am extremely disappointed with the service I received. I approached this service looking for advice and support, but instead I was met with responses that felt evasive, dismissive, and at times unkind.

Rather than feeling helped, I was left feeling as though my situation was not important and that I was somehow inadequate for asking for guidance. When people reach out for advice, it is usually because they are already dealing with stressful or difficult circumstances. The last thing they should experience is being made to feel judged or belittled.

I was also questioned about my use of Klarna, which felt completely inappropriate and unnecessary. The reality is that sometimes it is the only way people can access credit for larger purchases. My personal financial circumstances are not something for others to judge, particularly when I am simply seeking advice.

In the end, I resolved the issue myself by doing what I should have done from the beginning — contacting a solicitor directly. That route was far more helpful and productive than the advice I received here.

I would strongly encourage this service to reflect on how they communicate with people seeking help. A lack of empathy and understanding can make an already difficult situation feel even worse. No one asking for guidance should leave feeling dismissed or looked down upon.

The advisor Kechi needs some training on how to respond to people. I hope she finds her self in a similar situation one day because only then will she reflect on how her cruel bed side manner makes people feel.

Kalpamayee Debt Free Advice's Nucleus team Nucleus 298 Old Brompton Rd, SW5 9JF. Thank you.

Okay!
Very frIendly
Staff!

Thank you WF CAB on resolving & supporting on several fronts on my issues. Most Esp Nida who was thorough.
Other past helpers were miguel & kingsley thinking back some time ago here!
Thank you's again.
Mr Tony T

For housing they tried to supported but unfortunately incorrect inappropriately one Council to the another Council local fake issues makes really hard to get any support. We lived in Hillingdon under Council housing more than 5 years but that doesn't mean anything to them. LONDON all Borough's follows the 5 years rules some only 3 years Council are happy to given housing wheras Hillingdon Council after 14 years nothing given to most of the CITIZENS even though 4 children's. Standing base on seriously Currupted Borough. Plenty of times we had Housing Solicitors Legal Aid, Scam Legal Aid another fake harrassement Legal Funding misusing issues another Court. They taken me to the Court unreasonably misusing LEGAL AID Funding no one knows more than us as we are Victims. This I made serious mistakes given Children's Social services permission to did work but I didn't thought this much too harmful dangerous groups of Culprits Criminals Offensive Anti-social they was. NHS GP, POLICE OFFICERS, CAB HILLINGDON, MP all they did taken action to ended up that Court. So yes this is Called LEGAL AID misfortunes. Together 5 Solicitors kept continued harrassement thousands and thousands of Questions that I wasn't able to looked after my Son. So who looked after my Child. Serious unbelievably Criminals Hillingdon Council and their Offensive activities. After harrassement 3 years given Council flat another Scams that Court given us WHITE GOODS. Basically we bought everything myself this also they targeted. I should to listen COURT SOLICITOR DWP CAB whatever adviced me not to be paid any more money that's the right adviced because of illegally unlawfully again Hillingdon Council targeted us. Money misusing policies only there isn't any bit if faith. So why I lost my Council property. Scams over to the Scams. If I turned down Council property £35,000 they offered me which was seriously evils planning. They won't be given any penny the lower quality of professionalism they are practiticing this is called totally Offensive Anti-social activities. Any humans or families harming intentions is illegal inhumane. Legal Aid Badge holders name Illegal Criminals. Housing is the main basic needs and forced grabbed house that means too many many intentions directly killing murdering planning. We have thousands and thousands of friends and families in different different Borough's but no one could believe even though what Hillingdon Council did to us. Always distrust unreliable unfaithful main nature of the Council in Hillingdon that is Anti-social Offensive Criminals activities harming they do towards Residents. Years and years no improvements. Local Council barriers boundaries makes no support from the Local Council or outside Council. Schools Children's education not focused rather than combined with the Council LEGAL AID harrassement. This cold snow rainy days open field PE without having no jackets or anything only a T-shirt to making Students children's seriously unwell fever coughs to reported Children's Social services Child is absent due to mothers illnesses this issues happened aswell. I didn't did PE or Fever I had that caused UXBRIDGE HIGH SCHOOL another Children's harming groups. They just combined together made my name lies harrassement abusing unbelievably unexpected. I driven my Child in School good health came out with fever. Anyways by the grace of God I have given Children's lives damagers proper feedback. This is the reasons Council or Political parties brought up illiterate no qualified people also given them Asylum rights SLAMS BUSSINNESS because of Council could do whatever they wants illegally unlawfully. We are highly qualified educated families so this we won't be given chances anymore. SLAMS is the main features in LONDON particularly this Political parties and Council they do allowed. Killing each others fighting each others worst than so many others poorer countries. My trauma experiences just bit of sharing to the Manager who adviced me to go for housing in Hillingdon. No its totally wrong putting myself into danger life threatening death again but thanks so much this is your job to adviced. Thanks indeed.

The Debt Advisor was sincere, practical and helpful in her advice on my debts. I feel she was very experienced in dealing with my bad situation

Nucleus at West Brompton helped me so much. I’m forever grateful. Angeli did an amazing job. Thank you

I have been helped and assisted by an adviser by the name of Raheel who went above and beyond to resolve housing benefit issues I had been having which was seriously affecting my mental and physical health.

Firstly I want to thank Raheel for all of his efforts.

Secondly I ask people who engage with this service to realise that these advisers do this job out of a desire to help others so please have some empathy and understanding when you don't receive an arranged call on time or have difficulties getting through as you can guarantee that they are busy helping others.

Finally I would plead that the Government, council or whoever has the powers to ensure that this most valuable resource receives the funding it requires to keep going as without it, there shall be more of a burden on both the service users and the many various bodies it assist.

Keep up the great work!

I’m so grateful for them because I’m dyslexic and they really help me a lot

They failed to take the time to review my television contract or even confirm with me over the phone whether it had been sent. The advice I received was entirely irrelevant to my situation, and my case was consistently handled in a rushed manner. This lack of diligence is unacceptable.

My experience with Citizens advice Bromley has been excellent from day one. Everyone I have dealt with have been polite, courteous, knowledgeable, non-judgemental, supportive and very helpful. Especially Yvonne. From face to face meeting to responding to emails quickly. I can't think of anything that can make their service any better. I am totally satisfied with all they have done for me.

Kalpamayee Das Parija is absolutely amazing, she is so professional in what she does and I have never seen someone like her. She is so kind, quick, and professional. I was so worried and she relieved all my stress and pain. I highly recommend, thank you!

Amazing service!! Lucie is helping me with money coaching and she has been so kind, patient and gentle with me. The modules we have about money is really helping me to be able have control of my money the right way. Thank you Lucie!

I went to Nucleus Legal advice
The person who helping
Kalpamayee das parija the case worker. Now I am big relief from the debt I am so grateful 🙏