GAIL's Bakery Reviews 970

Their shop/bakery in Soho has a nice view from the outside, but once you step inside, it is completely the opposite (the atmosphere). I took my mother and a friend who came to visit London for the day yesterday, and we spent around £20 to £25 there because I wanted them to have a lovely time in London. Unfortunately, the staff were very unpleasant, and the food wasn’t the best either.

The coffee was so hot that it took my mother 45 minutes to finish it. You could tell the barista did that on purpose, as he seemed unhappy to be working there, judging by his unfriendly expression. I wish I could get my money back, or at least be invited back for a better experience.

Quite disappointing!

The Gails bakery at Summertown in Oxford is consistently good. The food is always fresh and tastes wonderful. All members of staff are polite and professional. The only problem with the place is limited seating but everything else is brilliant!

Over rated Over priced and no customer service skills. Awful coffee. Never going back.

Absolutely amazing staff so very welcoming and friendly great atmosphere and the food is delicious

South Woodford. Expensive, pretentious, uncomfortable chairs, heating cranked up far too high - and they won't accept cash. Avoid.

I’ve visited many places in Brighton as I enjoy takeaway food and eating outside, but I wanted to share my experience at Gales Bakery in Brighton. The food was absolutely delicious, and the overall atmosphere was very welcoming.
Tommy, Andrew, Attila, and the rest of the team are consistently friendly and helpful, always greeting customers with a smile and Their positive attitude really stands out .It’s a lovely place with excellent service, and I would highly recommend it to anyone visiting the area.

A Shop that Refuses Legal Tender. Once legal tender is refused, I refuse to ever enter any of their venues again. Simple as that. Scruffy, dirty and a place to avoid.

I use gales bakery on a regular basis on my way to work and I absolutely love all the staff they are very helpful and always have a big smile on their face which makes my day easier

I visited this Bakery before my flight -how very friendly-Devine was very attentive friendly and certainly lives up to her name.
Excellent customer service and I wish everyone was like her so happy and friendly.

I absolutely love all Gail’s upmarket café’s. Their coffee is the best. Better than the usual high street chain ones. Gail’s is quality every time & you may pay a little extra but it is the very best. Their brown seeded sourdough can’t be beaten. This is the only bread we eat in our household.
The staff in all the branches I’ve been in, have been so friendly, professional & very helpful indeed but one in particular branch in Highgate, North London, the manageress Katie, went that extra mile & with that I thank her so much. If you haven’t been in one, then you must☯️

I've been coming to the RADLETT branch since they opened. Excellent service. I am a regular customer
The team tries to recall your name and preferences and are very helpful and friendly. The drinks and bakery side provide a wide choice mostly made in-house. Recommend it.

The tea was insipid and over-priced. Moreover, despite it being an hour-and-three-quarters before closing, it was made in a take away cup. When I queried this, I was told it was because it was 'nearly closing time and we need to get stuff washed up'. I was not warned about this. If I had been, I would have gone elsewhere as it is a terrible waste of resources caused by sheer laziness.

I visited the GAIL's in Covent Garden (Long Acre) and was shocked by the lack of value. I paid £4.50 for a coffee that was served in a tiny, handleless cup that was barely a few sips. To make matters worse, I wasn't even offered a choice of sizes, the staff just charged me a premium price for the smallest possible portion.

When a shop combines high prices with a total lack of transparency and an unfriendly vibe, it feels less like a bakery and more like a tourist trap. This "luxury" pricing doesn't match the service or the product. It’s a complete waste of money, and given the exclusionary atmosphere I felt, I definitely won’t be back. Save your money and go to one of the many independent shops nearby that actually value their customers. NEVER AGAIN!

Gatwick Airport - I often stop by,to get some bread. Same as today just after 7:30 PM on my way back from work and the staff never disappoints. Today was no exception — guys were super friendly and helpful, as always. I didn't catch any names as they were quite busy, but a big shout out to them♥️

WOOLWICH SHOP: We are frequent patrons to our local Gail’s, however recently it’s been a lot harder to get a table inside for my disabled husband and I to eat lunch. Because the tables have been filled with people and their laptops sitting there for who knows how long having one coffee. It’s still too chilly to sit outside to eat and we’ve waited upwards of 20-30+ minutes to get a table. I’ve seen 2 young women with laptops sitting side by side taking up a table of 4. No coffees at all. I really think Gail’s should have a time limit (like Harrods has in their coffee bar - 45 minutes) when sitting at the tables, so more people can enjoy sitting in. Laptop users should go to Woolwich Works where they can pay to stay all day. We don’t like takeaway as eating out is a treat with my husband’s illness, as we don’t get out often. We’ve had to walk away a number of times as there’s no inside seats. We like the coffee, sandwiches and pastries, so don’t want to stop going completely. I hope the Woolwich Gail’s sorts out the lingerers real soon.

While the pastries and coffee are nice at Gails Richmond, the service could be poor.
I was trying to order coffee but totally ignored by 2 members of staff who elected to serve other customers and ignored me standing in front of them, eventually asked me if l had been served and never apologised, l had to leave as they didn’t bother. I got what i wanted from the next door Milano cafe, were very pleasant. Will never go back to Gails Richmond.

Gails Harpenden.
Went today and their system took my payment. A few seconds later the ‘manager’ stated the payment hadn't gone through. I checked my bank account and it clearly stated pending. I showed her but she refused to accept and had to pay again. I now have two pending payments. Totally useless, no customer service. That’s the last time i will ever go to Gails and suggest you do the same. Clearly a corrupt system. I shall wait and see if I get my money back.
UPDATE: I returned to Gail’s and found the real manager, and explained the issues with the ‘afternoon’ pretend manager, and was duly refunded without issue. How can some young girl be left in charge without a clue! Faith slightly restored. Now up to three stars.

Opened Gail's Bakery app. I got 4 loyalty stamps on my reward card. I visited Gail's this morning. How am I to know when I received these 4 stamps? The app is very basic and not terribly useful. I would expect this app to track when and where I spent at Gail's. I have noticed that sometimes the barcode in the app does not get scanned.