Great service from DCO. Prompt delivery and everything was packaged excellently. Great choice of products that we had struggled to source in local hardware stores. We would definitely recommend this c... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I ordered two samples of wallpaper. When they arrived one was not the colour that I ordered. So I emailed them they apologised and said they would send the correct one out. Waited nearly two weeks it... Toon meer
Bedrijf heeft geantwoord
While searching for a colour mixing service I came across DCO. The website is great and the colour matching part is really easy to navigate and simple to do. The pricing is fantastic and customer se... Toon meer
Bedrijf heeft geantwoord
Very impressed by products, service and competitive prices. Bought a farrow and ball copy of French Grey and it’s fabulous! Had an issue with a damaged tin and it was resolved swiftly and with a gener... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Here at Decorating Centre Online we aim to make decorating any space easy and cost effective. We offer a fantastic range of decorating products for any application, style or project including paint, wallpaper and tools. Through being trusted experts we provide customers with bespoke advice, guidance, inspiration and support for products and projects. Our main focus is ensuring we provide the best commitment, care, and overall shopping experience for our customers by connecting them to the best products on the market so they can get their projects completed right first time whilst saving time and money. We can also help you throughout the process, from choosing your perfect finish, colours, tools and other necessary additions, we can help you out with all your decorating needs. From inspiration on our Instagram and Facebook feeds, to our Exclusive Facebook Community, you’re just a click away from joining a community of passionate decorators and DIYers. Please don’t hesitate to pop us a DM on our Instagram, Facebook or Pinterest pages, you can Live Chat us on our Website too or even email on sales@decoratingcentreonline.co.uk or just give us a ring on 01388 655844 for some advice on what colours we can match and whether we can match the colour you’ve chosen. There’s no question too big or too small and we’d love to hear from you.
Contactgegevens
UNIT 5 CROXDALE BUSINESS PARK, DH6 5GZ, Durham, Verenigd Koninkrijk
- 01388 665844
- sales@decoratingcentreonline.co.uk
- decoratingcentreonline.co.uk
4,4
Uitstekend
419 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Wrong sample
I ordered two samples of wallpaper. When they arrived one was not the colour that I ordered. So I emailed them they apologised and said they would send the correct one out. Waited nearly two weeks it didn't arrive, so I contacted them again. They apologised and said they would send it out again. Two weeks ago and I am still waiting. I will not be buying anything from this company. I ordered paper from another company.
4 september 2026
Review zonder uitnodiging
Antwoord van Decorating Centre Online
Hi Jo,
Thank you for taking the time to leave a review. We’re sorry we haven’t provided the level of service we aim for.
We’ll be raising this with the team to help ensure this doesn’t happen again.
Excellent customer service
Excellent customer service experience
23 september 2026
Review zonder uitnodiging
Antwoord van Decorating Centre Online
Hi Mark,
Thanks so much for taking the time to leave a review about the great customer service you received! We will make sure the team receive your feedback as I'm sure it will make their day😊
Decorating Centre Online 🏡
Great service from DCO
Great service from DCO. Prompt delivery and everything was packaged excellently. Great choice of products that we had struggled to source in local hardware stores. We would definitely recommend this company and will use again when needed.
5 oktober 2026
Review zonder uitnodiging
Antwoord van Decorating Centre Online
Hi Hollie,
Thanks for your lovely feedback! We’re delighted to have been able to help. Your recommendation means a lot to us. 😊
Top Class Service
Ordered my paint 1st October and it was delivered 2nd October now that to me is some service not only that the packaging was exceptional as I have ordered from other online sites and been very disappointed in the state of the paint tin when delivered, this is my first time ordering from DCO and it will not be the last very impressed, the price of the paint was great too couldn't find jonstones aqua guard matt and primer at the price from this top family run company, exceptional work even had a follow up email from them to let me know how much they appreciate me purchasing from them. Love it thanks guys 🙌
2 oktober 2026
Review zonder uitnodiging
Antwoord van Decorating Centre Online
Hi Peter,
Thank you for such a fantastic review! 🙌 We’re absolutely delighted to hear how impressed you’ve been with your first order from DCO.
It’s great to know the quick delivery, careful packaging and pricing all hit the mark, and we’re especially pleased that our follow-up email made you feel appreciated. We’re a family-run business, so comments like this genuinely mean a lot to the team.
Thanks again for choosing us, we look forward to your next order! 😊
While searching for a colour mixing…
While searching for a colour mixing service I came across DCO.
The website is great and the colour matching part is really easy to navigate and simple to do. The pricing is fantastic and customer service team are lovely to deal with which always makes online buying a better experience. I ordered and it was delivered next day. Brilliant , well done all at DCO. Will pass the word on about you
21 september 2026
Review zonder uitnodiging
Antwoord van Decorating Centre Online
Hi Roy,
We really appreciate you taking the time to share your thoughts about DCO. As a small, family-run local business, feedback like yours means the world to us! Thank you for supporting us, and we hope to have the pleasure of serving you for many more years to come 💚
I’m a professional decorator can’t…
I’m a professional decorator can’t praise this company enough competitive prices and good customer service. I should be using this company for all my purchases.
29 september 2026
Review zonder uitnodiging
Antwoord van Decorating Centre Online
Hi Philip,
Thanks so much for your lovely comments! Your feedback really means a lot to us and motivates us to keep doing our best. We appreciate your support 😊
Efficient, caring service.
The first time we have ordered from this company but will definitely not be the last! Excellent efficient service from this family run, independent company who obviously value their customers. Brilliant.
24 september 2026
Review zonder uitnodiging
Antwoord van Decorating Centre Online
We really appreciate you taking the time to share your thoughts about us. As a small, family-run local business, feedback like yours means the world to us! Thank you for supporting us, and we hope to have the pleasure of serving you for many more years to come 💚
Decorating Centre Online 🏡
What a lovely company to deal with
What a lovely company to deal with. Ordering was very simple. Very reasonable competitive prices. An independent family run business. I will be using this company again on the future.
18 september 2026
Review zonder uitnodiging
Antwoord van Decorating Centre Online
Thank you so much for your lovely review! 😊 We’re really pleased to hear you found ordering simple and our prices competitive. It means a lot to us as an independent, family-run business, and we look forward to welcoming you back again in the future!
Dreadful colour matching service
Dreadful colour matching service. Unhelpful customer service.
Kept asking for more evidence despite photographs to show difference between requested colour and what I got.
11 september 2026
Review zonder uitnodiging
Antwoord van Decorating Centre Online
Hi Tina,
We’re sorry to hear you’ve been disappointed with your colour match and the support you’ve received.
We absolutely want to look into this for you. At the moment, we’re just waiting on a check against the original colour chart. This is an important part of our process and helps us understand whether there’s an issue with the match itself or the original colour.
The photos you’ve provided are really helpful, but they can’t give us that original reference point on their own, which is why we’ve asked for this information.
As soon as we have this, we’ll get it looked into ASAP for you!
Excellent service even when things…
Excellent service even when things didn’t go to plan, Chloe in the online department sorted me out, making sure I got my paint on time, and then she arranged a free return when I over ordered :) thanks again Chloe
11 september 2026
Review zonder uitnodiging
Antwoord van Decorating Centre Online
Thank you so much for your lovely review! 😊 We’re really pleased Chloe was able to step in and get everything sorted for you, especially making sure your paint arrived on time. We’re always happy to help, and we'll be sure to pass your feedback onto Chloe! Thanks for choosing DCO!
Very impressed by products
Very impressed by products, service and competitive prices. Bought a farrow and ball copy of French Grey and it’s fabulous! Had an issue with a damaged tin and it was resolved swiftly and with a generous reduction in price thank you. Highly recommend.
1 september 2026
Review zonder uitnodiging
Antwoord van Decorating Centre Online
Thank you so much for your lovely review! 😊 We’re delighted to hear you’re so pleased with your colour match. We’re also glad we could get the damaged tin issue resolved quickly for you. We really appreciate your recommendation and hope you enjoy your paint! 🎨💛
Bad colour match and customer service
The colour matching of red paint shades was terrible but the customer service was even worse. They refuse to refund us even with clear photo evidence that the shades are very different to what was requested (literally painted side by side with the tester colour requested both on the wall and on a colour chart) and we are then continually given the run around with requests for more and more evidence. Evasive and avoiding respecting consumer rights for online purchases.
29 augustus 2026
Review zonder uitnodiging
Antwoord van Decorating Centre Online
We’re sorry to hear you were unhappy with your experience. We understand how frustrating it must have been that you were being asked for further evidence when you had already provided photographs.
The evidence requested is needed to help us get to the bottom of the issue and is also required by the manufacturers when investigating colour-matching concerns, so that we can establish what may have gone wrong and work towards the appropriate resolution.
We will feed this back to our team to ensure we explain more clearly from the beginning exactly what images and information are required, helping to avoid unnecessary back-and-forth.
We’re sorry again for the frustration caused and appreciate the honest feedback as this helps us to improve.
Communication excellent,service…
Communication excellent,service excellent.Arrived next day as stated.Would highly recommend this company.
My first time using, but will continue to buy their products.
27 augustus 2026
Review zonder uitnodiging
Antwoord van Decorating Centre Online
Thanks so much! We’re thrilled you had a great experience and really appreciate your recommendation.
Highly recommend
Paint arrived as expected. Great price and great service. Would definitely use again. Thank you
11 september 2026
Review zonder uitnodiging
Antwoord van Decorating Centre Online
Thank you so much for the lovely feedback! We’re delighted you’re happy with your purchase. 😊
This was the first time we used doc and…
This was the first time we used doc and were really impressed. So easy to use and place an order. One of the colours we wanted couldn’t be matched and they went to great effort to contact us and resolve the problem so it could be despatched on time. An alternative colour was offered. Very pleased with the excellent customer service. We will definitely use them again.
5 september 2026
Review zonder uitnodiging
Antwoord van Decorating Centre Online
Hi Bev,
Thank you so much for your lovely review! We’re delighted to hear that you found the ordering process so easy and that we were able to help resolve the colour issue in time for your order to be despatched.
We really appreciate your kind words about our customer service, it means a lot to the team. We’re so pleased you’re happy with your order, and we look forward to helping you again in the future! 😊
Decorating Centre Online 🏡
Faulty Little Greene paint
Ordered Little Greene 2.5ltr tin of paint. It had not been mixed and looked as if I had chucked a load of white paint in it. Sent pictures of this marbled look and then they insisted I return. Im disabled and had to walk with this faulty paint to the nearest collection point. Horrendous.
31 augustus 2026
Review zonder uitnodiging
Antwoord van Decorating Centre Online
Hi there,
We're sorry to hear you feel you've had a negative experience with us. Unfortunately when a product is faulty the process that we are required to complete by the manufacturers is that we need to send the product back to them for testing. We will report this issue to the team and feed it back to our manufacturers to take a look into it to see if anything can be done to improve this process for our valued customers. We appreciate the honest feedback as this helps us to improve.
Many thanks,
Decorating Centre Online
Excellent service so quick will…
Excellent service so quick will certainly be using again
4 september 2026
Review zonder uitnodiging
Antwoord van Decorating Centre Online
Thanks so much. We’re thrilled that you were satisfied with our service and speedy delivery. Your review is much appreciated, and we hope to be of help again soon😊
Decorating Centre Online🏡
Great service
Great service , good price and speedy delivery . Would highly recommend
2 september 2026
Review zonder uitnodiging
Antwoord van Decorating Centre Online
Hi Jan,
Thank you so much for your fantastic review! We’re delighted to hear you were happy with our service, great prices and speedy delivery. We really appreciate the recommendation and your support, and we look forward to serving you again soon!
Decorating Centre Online 🏡
Very positive overall experience!
Couldn’t be happier with the customer service and paint. It’s easy to contact them on WhatsApp, answered by an actual human. My multiple queries were answered really quickly, before and after my purchase. The paint is good quality and a perfect colour match to Farrow and Ball. Very positive overall experience! Thank you so much.
30 augustus 2026
Review zonder uitnodiging
Antwoord van Decorating Centre Online
Hi Lucy,
Thank you so much for your wonderful review! We’re delighted to hear that you’re so happy with both the paint and the customer service. It’s great to know that our WhatsApp support made things easy and that we could help with all your queries before and after your purchase.
Decorating Centre Online 🏡
Easy and straightforward
Great selection and easy to understand product descriptions. Great service from beginning to end.
9 augustus 2026
Review zonder uitnodiging
Antwoord van Decorating Centre Online
Thank you for your fantastic review! We're so pleased you found everything you needed. We look forward to welcoming you back soon!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.