Jordan Kay the senior travel agent was vey helpful and found us a great deal. Smooth communication and gave us a lot of time to decide great chap thanks
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Lees wat reviewers zeggen
I've had a bad experience recently, if you look at my previous negative response you'll know why. However, Keith has been the only positive staff to make contact and help me out. I wish I had booked... Toon meer
Bedrijf heeft geantwoord
We booked last minute, as had issue with kids passports arriving! Keith summons was our man on the end of phone . Keith got us a superb luxury holiday in cofu, at an amazing price ! Everything thing w... Toon meer
Bedrijf heeft geantwoord
Daniel was highly professional and helpful in assisting us when we needed to make some last minute changes to our trip due to medical reasons! We have used this company for many trips away and will co... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Delta holidays is a leading UK based travel website which allows our customers to search for their holidays based on their individual requirements Booking holidays that combine exceptional value for money with great service. We can afford you amazing flexibility on durations. departure airports. Pick from All Inclusive, Half Board, Self-Catering or Bed and Breakfast, Small and Friendly hotels through to 4- & 5-star deluxe resorts, City Breaks, Beach getaways or ski holidays, Luxurious Long Haul Our experienced and friendly team are on standby to help our customers find their perfect holiday at the best available price You can book with confidence as all our hotels and flight deals are ATOL protected. https://deltaholidays.co.uk/
Contactgegevens
Kingsbury House 468 Church Lane, Kingsbury, London, England,, NW98UA, London, Verenigd Koninkrijk
- 02034740786
- support@deltaholidays.co.uk
- deltaholidays.co.uk
4,5
Uitstekend
400 reviews
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Same here,I rang about an ad thinking…
Same here,I rang about an ad thinking oh looks lovely,they then tell me the holiday is not available despite the ad saying it was posted not 1hr before.
They gave me hotels telling me to look them up whilst on line,each hotel had poor reviews,I told them I wanted self catering and a pool-this is a normal holiday requirement!
So the driver takes me to a hotel in the city far away from the area where all the resorts are,I ask the receptionist if there are self catering facilities, of course not she says, this is a business hotel! I asked if there was a pool,no! I got to the room,it looked out on a huge wall,no daylight in there,just beds and a wardrobe, I started panicking wondering how on earth I could get by 2 weeks with just a few scruffy tshirts and shorts,how am I meant to feed myself, I went back to receptionist in tears at this point, after a long call to delta they agree to switch hotels and tell me I must find my own way there
I agree to travel down the next day because I had been up the entire night at Luton for the 0735 flight
I asked a bunch of times why they refused to pay for me to go to new hotel,they gave me bs about how it was to do with the supplier, it cost 100€ by taxi so I took a bus,got to new hotel about 4hrs later,very hot tired and stressed, the receptionist there as soon as sees me tells me he is busy dealing with others,he eventually gets to me saying there is no such booking, I started to insist and show him the email which incidentally only says the apartment name and my name,not the words confirmed.Receptionist starts to lose his temper and starts shouting at me to leave,I stand there shaking he then grabs my bags and puts them on the street,he pushed me outside and I sat on the wall crying badly still on hold to this company
After 30mins or so he storms back out and gestures at me he slammed keys at me saying any problems I would go
I am still trying to get my transfer back to the airport on my last day confirmed by this company
I emailed twice,whatsapped rang them only to be cut off 3 times
They ruined my holiday and took a significant amount of my hard earned cash doing so
I have a bad feeling I should just get a bus to the airport when it's time to leave otherwise they'll mess me around totally and I'll be stranded here
Not only is this hotel run by an %££^^^ but it's unsafe here,I looked up recent reviews which are about thefts! On my first night i heard a key in my door,I was terrified and screamed,my door has a dodgy weak lock on it
I will never use this company again and will tell everyone I know not to use them either
It's been a sh£%% dreadful experience
24 augustus 2024
Review zonder uitnodiging
Antwoord van Delta Holidays
Dear Rowena,
We are deeply sorry to hear about the extremely distressing experience you had with Delta Holidays. Your holiday should have been a time of relaxation and enjoyment, and it's heartbreaking to know that it turned into such a stressful ordeal. Please know that we take your concerns very seriously.
To address this situation properly, we would appreciate it if you could provide us with more details, such as your booking reference number and any relevant communication. This will allow us to investigate thoroughly and take immediate steps to rectify the situation. We are committed to ensuring that incidents like this do not happen again and to making things right for you.
Please contact us directly at support@deltaholidays.co.uk, and we will prioritize resolving your case. We sincerely apologize for the inconvenience and distress you’ve experienced, and we appreciate your patience as we work to address your concerns.
Regards,
Delta Holidays
The best experience we have had so far…
The best experience we have had so far with Daniel Frank guys get booking your holiday with him, so helpful always there when you need him. Takes out so much time and puts in so much effort to make sure you have a good holiday what else could you ask for someone to do. Guys I would recommend Daniel Frank to anyone who is looking to book a holiday soon!!
26 augustus 2024
Review zonder uitnodiging
Antwoord van Delta Holidays
Dear Waj,
Thank you for your amazing feedback! We're thrilled to hear that Daniel Frank provided you with the best experience and went above and beyond to ensure your holiday was perfect. It’s wonderful to know he was always there when you needed him, and we truly appreciate your recommendation.
If you need any further assistance or have any questions in the future, please don’t hesitate to reach out. We look forward to helping you plan your next holiday!
Regards,
Delta Holidays
Daniel Frank was a great help with…
Daniel Frank was a great help with sorting our booking off 32 people really pleased with the service received will definitely recommend.
26 augustus 2024
Review zonder uitnodiging
Antwoord van Delta Holidays
Dear Sajid,
Thank you for your fantastic feedback! We're thrilled to hear that Daniel Frank provided excellent service while sorting out the booking for your group of 32 people. We’re delighted that you’re pleased with the service and appreciate your recommendation.
If you need any further assistance, please don’t hesitate to reach out. We look forward to serving you again in the future!
Regards,
Delta Holidays
AVOid very very unprofessional company…
AVOid very very unprofessional company they work in partnership with galaxy holiday we have saved all year for our family holiday what was ruined by this company and galaxy holidays please please do not use these companies would not want anybody to be treated how me an my family have been treated
21 augustus 2024
Review zonder uitnodiging
Antwoord van Delta Holidays
Dear Shane,
We sincerely apologize for the distressing experience you and your family have had with Delta Holidays. We understand how much this holiday meant to you and the frustration of having your plans ruined.
Please know that this is not the level of service we strive to provide. We would like to investigate what went wrong and work to make things right. Could you please provide us with more details, such as your booking reference number and any correspondence you've had with our team?
Please reach out to us directly at support@deltaholidays.co.uk, and we will prioritize resolving this issue. We deeply regret the inconvenience caused and appreciate your patience as we address your concerns.
Regards,
Delta Holidays
Antwoord van Delta Holidays
Dear Jerry,
We’re sorry to hear that you had a disappointing experience with us. Your feedback is important, and we'd like to understand what went wrong. Please reach out to us directly at support@deltaholidays.co.uk, so we can address your concerns and work towards a resolution.
Regards,
Delta Holidays
Delta Holidays made our dream vacation…
Delta Holidays made our dream vacation a reality! From start to finish, the booking process was seamless, and the customer support team was always available to answer our questions. We'll definitely book with them again!
1 augustus 2024
Review zonder uitnodiging
Antwoord van Delta Holidays
Dear Jose,
Thank you for your wonderful feedback! We’re thrilled to hear that Delta Holidays helped make your dream vacation a reality. It’s fantastic to know that the booking process was seamless and that our customer support team was there for you every step of the way.
We look forward to helping you plan your next adventure!
Regards,
Delta Holidays
The operator sid was exceptional 👌
The operator sid was exceptional 👌
8 augustus 2024
Review zonder uitnodiging
Antwoord van Delta Holidays
Dear Gary,
Thank you for your kind words! We're thrilled to hear that Sid provided exceptional service. We’re proud to have him on our team, and it’s great to know he made your experience a positive one.
If you need any further assistance, please don't hesitate to reach out. We look forward to serving you again soon!
Regards,
Delta Holidays
Terrible terrible Company paid in full…
Terrible terrible Company paid in full up front for a holiday just under £6000 got to the Airport to be turned away because Delta holidays didn’t pay the airline and our holiday was cancelled ! Delta Holiday gave us a refund but trying to get hold of someone to get the rest of the moneys back car parks transfers food drinks fuel etc etc we are left out of pocket and they are laughing at us , all of them are at a guess maybe Indian or similar with a name of Donald , Danial or Sid , apparently only 2 of them run customer service and one of them deals with payments only !
I am at my witts end with them but I want my money back !!
16 juli 2024
Review zonder uitnodiging
Antwoord van Delta Holidays
Dear Sarah,
We sincerely apologize for the distressing experience you’ve had with Delta Holidays. We fully understand the frustration and inconvenience this situation has caused, especially given the significant amount of money involved and the impact on your holiday plans.
We want to assure you that we take this matter very seriously. To help us resolve this issue as quickly as possible, could you please provide us with more details such as your booking reference number, the date of your travel, and any correspondence you’ve had with our team? This information will allow us to investigate the situation thoroughly and ensure that we address your concern in a positive way.
Please reach out to us directly at support@deltaholidays.co.uk, and we will prioritize your case. We deeply regret any inconvenience caused and appreciate your patience as we work to make this right.
Regards,
Delta Holidays
Do NOT touch this company with a bargepole!
Last year we gad a wonderful holiday in Marrakesch booked through Delta/ Galaxy holidays. We decided to go back again this year. All went well until we got to our hotel only to find that no booking had been made. To be fair, Delta were very good and found us a superior hotel. However, we lost one day of our 7 day holiday, we were caused a lot of stress and had to pay for a taxi between hotels. I was told this smallsum would would be reimbursed. Since we returned home I have sent many emails and have telephoned both Delta and Galaxy repeatedly. To date, all have been ignored. We're going back next year but we certainly won't be booking through them!
13 juni 2024
Review zonder uitnodiging
Antwoord van Delta Holidays
Dear Iain,
Thank you for sharing your experience with us, and we sincerely apologize for the issues you encountered during your recent trip. While we're glad that we were able to find you a superior hotel, we deeply regret the stress, lost time, and additional costs you experienced.
We understand how frustrating it is to have your emails and calls go unanswered, especially when you've been promised reimbursement. Please know that this is not the level of service we strive to provide.
To resolve this matter, could you please provide us with your booking reference number and details of the promised reimbursement? We will ensure that your case is addressed promptly and close it on a positive note.
Thank you for bringing this to our attention, and we appreciate your understanding. We hope to have the opportunity to regain your trust in the future.
Regards,
Delta Holidays
Ben Thompson has been fantastic thank…
Ben Thompson has been fantastic thank you
6 augustus 2024
Review zonder uitnodiging
Antwoord van Delta Holidays
Dear Luke,
Thank you for your kind words! We're thrilled to hear that Ben Thompson provided you with fantastic service. We’re proud to have him on our team, and it’s wonderful to know he made your experience a positive one.
If you need any further assistance, please don't hesitate to reach out. We look forward to serving you again soon!
Regards,
Delta Holidays
Thanks to Ben Thompson ;) always nice…
Thanks to Ben Thompson ;) always nice and helpful ;) great service
6 augustus 2024
Review zonder uitnodiging
Antwoord van Delta Holidays
Dear Paulina,
Thank you for your lovely feedback! We're delighted to hear that Ben Thompson has consistently provided you with great service. It’s always wonderful to know that our team members are making a positive impact.
If you need any further assistance, please don’t hesitate to reach out. We look forward to serving you again soon!
Regards,
Delta Holidays
After a bumpy start
After a bumpy start, Donald managed to help me out and get our holiday booked
Thanks
4 augustus 2024
Review zonder uitnodiging
Antwoord van Delta Holidays
Dear Joshan,
Thank you for your feedback! We're glad to hear that despite a bumpy start, Donald was able to help you and get your holiday booked. Your satisfaction is important to us, and we appreciate your patience.
If you need any further assistance, please don't hesitate to reach out. We look forward to serving you again soon!
Regards,
Delta Holidays
Jayson Roy is good customer service
Jayson Roy is good customer service
24 juli 2024
Review zonder uitnodiging
Antwoord van Delta Holidays
Dear Rupali Kaila,
Thank you for your kind words about Jayson Roy! We're delighted to hear that you had a positive experience with our customer service. Jayson is indeed a valued member of our team, and we're glad he could assist you effectively.
If you need any further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
Delta Holidays
Boarding passes
Sid,was very prompt at getting back to me and making sure changes were correct before our departure date
21 juli 2024
Review zonder uitnodiging
Antwoord van Delta Holidays
Dear Sally,
Thank you for your wonderful feedback! We're thrilled to hear that Sid was prompt and attentive in assisting you with your changes before your departure. Ensuring our customers have a smooth experience is a top priority for us.
If you need any further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
Delta Holidays
Antwoord van Delta Holidays
Dear Baz,
Thank you for your kind words about Jason! We're delighted to hear that you had a positive experience with our customer service. Jason is indeed a valued member of our team, and we're glad he could assist you effectively.
If you need any further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!
Best Regards,
Delta Holidays
Sid has been absolutely amazing thank u…
Sid has been absolutely amazing thank u !! Very hands on with what I needed doing
12 juli 2024
Review zonder uitnodiging
Antwoord van Delta Holidays
Dear Anita,
Thank you so much for your fantastic feedback! We’re delighted to hear that Sid provided you with the hands-on assistance you needed. We strive to deliver exceptional service, and it's great to know Sid achieved that for you.
If you need any further assistance, please don't hesitate to reach out. We look forward to serving you again soon!
Best Regards,
Delta Holidays
Jason Roy very helpful thanks again
15 juli 2024
Review zonder uitnodiging
Antwoord van Delta Holidays
Dear Pete,
Thank you for your kind words! We're thrilled to hear that Jason Roy was very helpful. Your satisfaction is our top priority, and it's wonderful to know that Jason provided you with the assistance you needed.
If you need any further help, please don't hesitate to reach out. We look forward to serving you again in the future!
Best Regards,
Delta Holidays
Jason Roy
Jason Roy
Fabulous helped me through the booking process
Highly recommended
5 stars 🌟
15 juli 2024
Review zonder uitnodiging
Antwoord van Delta Holidays
Dear Karen,
Thank you so much for your fantastic feedback! We're delighted to hear that Jason Roy was fabulous in helping you through the booking process. Your recommendation and 5-star rating mean the world to us.
If you need any further assistance, please don't hesitate to reach out. We look forward to serving you again soon!
Best Regards,
Delta Holidays
Very polite with any questions asked…
Very polite with any questions asked concerning the booking of my holiday. Gregor whom found the holiday was very helpful. Today 13/07/2024. I spoke with Ben whom was very kind enough to Download the Boarding Passes. I Thank all whom helped me with this Booking.
13 juli 2024
Review zonder uitnodiging
Antwoord van Delta Holidays
Dear Paul,
Thank you for your kind and detailed feedback! We're thrilled to hear that Gregor was very helpful in finding your holiday and that Ben was kind enough to assist with downloading your boarding passes. Our team takes pride in providing excellent service, and it’s wonderful to know that we met your expectations.
If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again soon!
Best Regards,
Delta Holidays
Warning
Warning! Please do not use Delta Holidays or Galaxy Holidays or Holidayjet. They are all the same and owned by the same people. They are scammers. They took my deposit for a holiday and booked a wrong flight time, I asked them to refund me and suddenly no one is picking up my messages or responding to the calls. They even tried to send me a fake booking but i realised after i logged into the airline website that there was no booking and the booking had been cancelled complely.
2 juli 2024
Review zonder uitnodiging
Antwoord van Delta Holidays
Dear Customer,
We are truly sorry to hear about your recent experience and deeply regret any inconvenience caused. At Delta Holidays, we take such matters very seriously and are committed to resolving this issue promptly.
To help us rectify this situation, could you please provide us with more details, such as your booking reference number, the date of your booking, and any correspondence you've had with our team? This will enable us to investigate the matter thoroughly and take the necessary steps to address your concerns.
Please reach out to us at support@deltaholidays.co.uk, and we will ensure that your issue is given the highest priority. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this.
Best Regards,
Delta Holidays
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