THIS IS A SCAM!!!! If I could give zero stars I would. I ordered two hoodies for their buy one get one free special TWO YEARS AGO and never received my items. I was patient at first because they state... Toon meer
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Lees wat reviewers zeggen
*UPDATE* After having my order cancelled they emailed me asking me to remove my “false” review here. Also sent some more passive aggressive emails trying to gaslight me into seeming like the bad guy... Toon meer
Bedrijf heeft geantwoord
weird asl 😭, out here scamming ppl out of they money for horrid anime clothes , LIES about shipment and stays replying to people’s posts saying they already shipped it or refunded it when they know d... Toon meer
i used to see this brand all over my insta till i gave in, i ordered 3 things in february thinking this was legit. it’s now april 6th & i haven’t received anything, the owner “Deekay” sent me a “ co... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The One & Only Demons Basement.
Contactgegevens
11202 Memorial Pkwy SW, 35803, Huntsville, Verenigde Staten
- 2059087766
- dbasementco@gmail.com
- demonsbasement.com
1,6
Zeer slecht
190 reviews
Heeft 33% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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BIG SCAM DO NOT BUY
BIG SCAM DO NOT BUY, I AM ON YOUR ASS MR DARIUS KING NUMBER YOUR DAYS. SEEKING LEGAL ADVICE TO SHUT YOUR ASS DOWN NOW
11 februari 2025
Review zonder uitnodiging
Antwoord van Demonsbasement
Hey Sino,
Thank you for your support. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. All emails are responded to within 24-48 hours which is something we take pride in so the email open and being responded to daily. Updates are sent out weekly on our behalf reassuring everyone of everything. I do apologize for the inconvenience with this if there was one. Please reach out to our support email about this issue so we can look into it.
As to my understanding and looking at our system your orders were refunded as you asked today on May 13, 2025. I would definitely check with your bank as all refunds take up to 10 business days to post to your account
If you have any current questions or need any help please email us at dbasementco@gmail.com as all emails are responded to within 24-48 hours.
We appreciate your support and understanding. God bless.
This company is a scam and there’s…
This company is a scam and there’s nothing you can do to convince me otherwise and if it’s not their practices are so piss poor they may as well be. I bought 2 sweaters for 65 dollars back in September 2024 my dumb ass even tipped them because it’s a small business. I still haven’t gotten them and it’s May of 2025 and I have no way of contacting them because they block emails, have no customer service line, etc. in April I got a notification that it “shipped” but again it’s been a month and no update there’s a tracking number but I have a hard time believing there’s actually a package. Just order somewhere else. They obviously are drop shippers because while you’re waiting nearly a year for your package they’ll send you a million promo emails and “updates” about how they’re waiting for packages from manufacturers. I’m just glad my friends I told about this website to didn’t order from there. 60 bucks isn’t the worst to lose but it’s still something.
UPDATE: despite never hearing from the my order just got “cancelled” literal hours after my review so they’re keeping an eye on this obviously. I’m willing to bet the positive reviews are people they know, if they tried to say my order was cancelled in their system for a long time (like they have been to other people just know it literally just got cancelled- for what it’s worth I got a notification that my refund is processing so there’s that.)
12 mei 2025
Review zonder uitnodiging
Antwoord van Demonsbasement
Hey Baylee,
Thank you for your support. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. All emails are responded to within 24-48 hours which is something we take pride in so the email open and being responded to daily. Updates are sent out weekly on our behalf reassuring everyone of everything. I do apologize for the inconvenience with this if there was one. Please reach out to our support email about this issue so we can look into it.
Your order was cancelled and refunded on May 2, 2025 before this review as we stated in our previous new update all outstanding orders within your batch were being refunded due to delay within that batch. After seeing your review we took it upon our team to make sure you received your refund receipt which was sent to you on May 2, 2025 but you must have not seen so we made sure it was sent again so you see that you already got the refund you asked for as the last bit of orders in your batch were already being refunded. We notified you all in multiple weekly and monthly updates stating orders in your batch were being refunded as well due to the delay on this batch of orders specifically so this review is not truthful and is very well false. We have proof of this!
If you have any current questions or need any help please email us at dbasementco@gmail.com as all emails are responded to within 24-48 hours.
We appreciate your support and understanding. God bless.
Shipping was efficient and…
Shipping was efficient and communication was easy. They have a very responsive team and do their best to keep appease everyone. I love my product and the mystery concept was super cool!
9 mei 2025
Review zonder uitnodiging
Antwoord van Demonsbasement
Hey Brae,
Thank you for the review and for supporting our company! We are glad to have you apart of the DB family.
God bless.
Thanks.
Good customer services with shipping updates
Order took a bit to arrive but they sent constant shipping updates and replied to customer support emails pretty quick. I got my items and were good quality
10 mei 2025
Review zonder uitnodiging
Antwoord van Demonsbasement
Hey Sean,
Thank you for the review and for supporting our company! We are glad to have you apart of the DB family.
God bless.
Thanks.
Antwoord van Demonsbasement
Hey Cire,
Thank you for the review and for supporting our company! We are glad to have you apart of the DB family.
God bless.
Thanks.
Shit company!!
Shit company!!! They have no idea what they are doing when it comes to business they might think so but they don't. It's simply just some person being cheap cutting corners to make everything cheaper which is why the shipping takes AGES and most of the items are ''Pre-Orders''. Also VERY VERY shit at refunds so yeah.. Take what I say with a grain or salt you could order get it in a month or 4 or a year or never!!!!
9 mei 2025
Review zonder uitnodiging
Antwoord van Demonsbasement
Hey Tony,
Thank you for your support. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. All emails are responded to within 24-48 hours which is something we take pride in so the email open and being responded to daily. Updates are sent out weekly on our behalf reassuring everyone of everything. I do apologize for the inconvenience with this if there was one. Please reach out to our support email about this issue so we can look into it.
Also, be aware of fake websites that pretend to be us and sell non licensed items as we have told you all we only have one official page.
If you have any current questions or need any help please email us at dbasementco@gmail.com as all emails are responded to within 24-48 hours.
We appreciate your support and understanding. God bless.
i email them several times asking about…
i email them several times asking about my order because it had been a whole month. just for them to take weeks long to reply back. And when i got my package it was nothing but a bunch of stickers and charm. i ordered a 20$ mystery box and i got nothing. horrible and disappointing.
9 mei 2025
Review zonder uitnodiging
Antwoord van Demonsbasement
Hey Sam,
Thank you for your support. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. We also apologize that you may not like the 3 keychains you received which is equal to $10 for the mystery box you ordered but it's a mystery box and states it's any random item ranging from clothing items to accessories.
If you have any current questions or need any help please email us at dbasementco@gmail.com as all emails are responded to within 24-48 hours.
We appreciate your support and understanding. God bless.
Top quality favourite designs pricing…
Top quality favourite designs pricing is also very good!!!!
5 februari 2025
Review zonder uitnodiging
Antwoord van Demonsbasement
Hey Malik,
Thank you for the review and for supporting our company! We are glad to have you apart of the DB family.
God bless.
Thanks.
Best streetwear brand
4 december 2024
Review zonder uitnodiging
Antwoord van Demonsbasement
Hey Abdul,
Thank you for the review and for supporting our company! We are glad to have you apart of the DB family.
God bless.
Thanks.
I have bought from this company on many…
I have bought from this company on many occasions as they have had pop up shops in Alabama and Georgia and I have bought from them online as well. I did have a couple problems when buying from them online as it took 3-4 months because of manufacturing and customs delays which is something they can’t help.
They stayed with me and were very communicative to me and everyone during this time providing plenty reassurance as well.
DEFINITELY RECOMMEND BUT HAVE SOME PATIENCE!!!👌
30 april 2025
Review zonder uitnodiging
Antwoord van Demonsbasement
Hey Kirby,
Thank you for the review and for supporting our company! We are glad to have you apart of the DB family.
God bless.
Thanks.
I know the owner of the brand and i…
I know the owner of the brand and i have worked with them many times they are legitimate
1 mei 2025
Review zonder uitnodiging
Antwoord van Demonsbasement
Hey Muhammad,
Thank you for the review and for supporting our company! We are glad to have you apart of the DB family.
God bless.
Thanks.
Do Not Buy
Ordered almost a year ago, ordered arrived today and all i got was a keychain, didn’t even get the thermal that I bought, order was only partially fulfilled.
6 mei 2025
Review zonder uitnodiging
Antwoord van Demonsbasement
Hey Ananta,
Thank you for your support. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. All emails are responded to within 24-48 hours which is something we take pride in so the email open and being responded to daily. Updates are sent out weekly on our behalf reassuring everyone of everything. I do apologize for the inconvenience with this if there was one. Please reach out to our support email about this issue so we can look into it.
Yes, looking at our system your order was fulfilled and delivered which was only your first parcel containing a $10 mystery item you ordered. You received a note on your receipt stating your 2nd parcel will be on the way shortly after the 1st parcel was received. Please read what is stated on your receipt and in updates as we have reassured this multiple times.
If you have any current questions or need any help please email us at dbasementco@gmail.com as all emails are responded to within 24-48 hours.
We appreciate your support and understanding. God bless.
Top tier brand with insane quality and…
Top tier brand with insane quality and crazy designs
1 mei 2025
Review zonder uitnodiging
Antwoord van Demonsbasement
Hey Shahzaib,
Thank you for the review and for supporting our company! We are glad to have you apart of the DB family.
God bless.
Thanks.
Been 1.5 years since ordering and…
Been 1.5 years since ordering and NOTHING. they pass everything as a delay to keep your money from charge backs!
6 mei 2025
Review zonder uitnodiging
Antwoord van Demonsbasement
Hey Jasmine,
Thank you for your support. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. All emails are responded to within 24-48 hours which is something we take pride in so the email open and being responded to daily. Updates are sent out weekly on our behalf reassuring everyone of everything. I do apologize for the inconvenience with this if there was one. Please reach out to our support email about this issue so we can look into it.
As to my understanding and looking at our system your orders were refunded so I would definitely check with your bank as your orders were no longer going to be fulfilled due to being refunded and cancelled as inventory was delayed a significant amount of days. We also notified you all in multiple weekly and monthly updates stating orders in your batch were being refunded as well due to the delay on this batch of orders specifically so this review is not truthful and is very well false. You can't hold orders to prevent a chargeback at all. You can chargeback with any bank from up to 2 years ago and any banker will provide that information.
If you have any current questions or need any help please email us at dbasementco@gmail.com as all emails are responded to within 24-48 hours.
We appreciate your support and understanding. God bless.
I’ve been fooled
I went to buy things, and then started reading the reviews, I sent an email to their support and they won’t respond to anything. Only response I got is to try the other email.
3 mei 2025
Review zonder uitnodiging
Antwoord van Demonsbasement
Hey Porter,
Thank you for your support. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. All emails are responded to within 24-48 hours which is something we take pride in so the email open and being responded to daily. Updates are sent out weekly on our behalf reassuring everyone of everything. I do apologize for the inconvenience with this if there was one. Please reach out to our support email about this issue so we can look into it.
Also, looking here in our system your order was shipped so I'm a little confused as to reading this review but if you have any further questions or concerns please reach out to us as all emails are answered ASAP. Make sure you are emailing the correct and email.
If you have any current questions or need any help please email us at dbasementco@gmail.com as all emails are responded to within 24-48 hours.
We appreciate your support and understanding. God bless.
Scammed as well
Going back and forth with this company for what I purchased and they send the same emails of dates that already passed by ordered 2 months ago and haven't received my package. I wish I would've seen this before ordering!!! Don't do it if ur deciding on ordering from them!!!! And don't respond with a "we refunded you" I haven't received any email letting me know that.
26 maart 2025
Review zonder uitnodiging
Antwoord van Demonsbasement
Hey Jennifer,
Thank you for your support. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. All emails are responded to within 24-48 hours which is something we take pride in so the email open and being responded to daily. Updates are sent out weekly on our behalf reassuring everyone of everything. I do apologize for the inconvenience with this if there was one. Please reach out to our support email about this issue so we can look into it.
Also, looking here in our system your order was shipped so I'm a little confused as to reading this review but if you have any further questions or concerns please reach out to us as all emails are answered ASAP.
If you have any current questions or need any help please email us at dbasementco@gmail.com as all emails are responded to within 24-48 hours.
We appreciate your support and understanding. God bless.
DO NOT PURCHASE ANYTHING
DO NOT PURCHASE ANYTHING! haven’t updated shipping info for 2 weeks, sent 3 emails to 3 different emails and all of them are “address not found” so the emails don’t even work. SCAM COMPANY I WILL BE CHARGING BACK MY ORDER
(Only after I got a reply on trust pilot do I now have a shipping label and tracking.)
19 april 2025
Review zonder uitnodiging
Antwoord van Demonsbasement
Hey Ben,
Thank you for your support. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. All emails are responded to within 24-48 hours which is something we take pride in so the email open and being responded to daily. Updates are sent out weekly on our behalf reassuring everyone of everything. I do apologize for the inconvenience with this if there was one. Please reach out to our support email about this issue so we can look into it.
Also, looking here in our system your order was shipped so I'm a little confused as to reading this review but if you have any further questions or concerns please reach out to us as all emails are answered ASAP. Make sure you are emailing the correct and email.
All mystery items/boxes are shipped within the same week and yours definitely was shipped the next day as you received tracking on April 21st after purchasing on April 20th literally a day after you purchased which you know. Please stop lying on our company providing false information you know honestly is not true!
If you have any current questions or need any help please email us at dbasementco@gmail.com as all emails are responded to within 24-48 hours.
We appreciate your support and understanding. God bless.
This company is just a Scam.
29 december 2024
Review zonder uitnodiging
Antwoord van Demonsbasement
Hey James,
Thank you for your support. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. All emails are responded to within 24-48 hours which is something we take pride in so the email open and being responded to daily. Updates are sent out weekly on our behalf reassuring everyone of everything. I do apologize for the inconvenience with this if there was one. Please reach out to our support email about this issue so we can look into it.
As to my understanding and looking at our system your orders were refunded so I would definitely check with your bank as your orders were no longer going to be fulfilled due to being refunded and cancelled as inventory was delayed a significant amount of days. We also notified you all in multiple weekly and monthly updates stating orders in your batch were being refunded as well due to the delay on this batch of orders specifically so this review is not truthful and is very well false. Also, I see multiple disgusting emails from you as well calling our team members out of their name not being respectful at all and your issue was still resolved!
If you have any current questions or need any help please email us at dbasementco@gmail.com as all emails are responded to within 24-48 hours.
We appreciate your support and understanding. God bless.
Never Recived order or answer
Hi! Never received order, it’s been over a month, also sent an email to you guys!
It reads as follows “Hi! I was going through my shop and I realized I payed for an order that I never received. It’s order #20804.
Would love to get an update on that!”
4 maart 2025
Review zonder uitnodiging
Antwoord van Demonsbasement
Hey Jared,
Thank you for your support. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. All emails are responded to within 24-48 hours which is something we take pride in so the email open and being responded to daily. Updates are sent out weekly on our behalf reassuring everyone of everything. I do apologize for the inconvenience with this if there was one. Please reach out to our support email about this issue so we can look into it.
As to my understanding and looking at our system your orders were refunded so I would definitely check with your bank as your orders were no longer going to be fulfilled due to being refunded and cancelled as inventory was delayed a significant amount of days. We also notified you all in multiple weekly and monthly updates stating orders in your batch were being refunded as well due to the delay on this batch of orders specifically so this review is not truthful and is very well false.
If you have any current questions or need any help please email us at dbasementco@gmail.com as all emails are responded to within 24-48 hours.
We appreciate your support and understanding. God bless.
Horrible!
Horrible! Do NOT buy! Took a chance with them because my son wanted a shirt and hoodie from them. I ordered back in November of 2023. Yes, 2023. I emailed them multiple times, they would use the excuse that it was being hold up here and there or the Chinese people wasn’t working because of Chinese new year and blah blah blah…Anyway..my last email he said my package was delivered last year around June. No it wasn’t. And he said he would do a “investigation” and get in touch with the mail carrier to get me a refund. I have yet to see that or my package. Just beware. Don’t buy from them at all.
23 november 2024
Review zonder uitnodiging
Antwoord van Demonsbasement
Hey Vee,
Thank you for your support. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. All emails are responded to within 24-48 hours which is something we take pride in so the email open and being responded to daily. Updates are sent out weekly on our behalf reassuring everyone of everything. I do apologize for the inconvenience with this if there was one. Please reach out to our support email about this issue so we can look into it.
As to my understanding and looking at our system your orders were refunded so I would definitely check with your bank as your orders were no longer going to be fulfilled due to being refunded and cancelled as inventory was delayed a significant amount of days. We also notified you all in multiple weekly and monthly updates stating orders in your batch were being refunded as well due to the delay on this batch of orders specifically so this review is not truthful and is very well false.
If you have any current questions or need any help please email us at dbasementco@gmail.com as all emails are responded to within 24-48 hours.
We appreciate your support and understanding. God bless.
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