De Noir Reviews 

66
•
TrustScore 3 uit 5

3,2

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

DO NOT ORDER FROM THIS COMPANY. I ordered a dress for a wedding and was told it would arrive within 20 working days. I waited 7 WEEKS. I contacted Dion Noir halfway through and cancelled the order... Toon meer

Beoordeeld met 5 van de 5 sterren

I was pleasantly surprised! Would definitely recommend this company. I saw the reviews were not great so was a bit worried…. But honestly, the dress was beautiful! Lovely colour, well made. I got a s... Toon meer

Beoordeeld met 1 van de 5 sterren

Do not order. I ordered a dress from them on 06.08.26, payment came out straight away, received a confirmation email for my order and I’ve heard nothing since. My tracking says ‘label created’ but thi... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Amazing brand! The dresses are unreal! I've not had much self confidence recently and your dress made me feel amazing!! I will definitely be purchasing again in the future, also the personailised hand... Toon meer

Bedrijfsgegevens

  1. Kledingwinkel

Geschreven door het bedrijf

We believe in longevity. In fitted silhouettes that hold their shape and still look good once the trend disappears. That’s why we only produce in limited quantities, so you’re not showing up in what everyone else is wearing. DE NOIR is about feeling amazing in your clothes. Whether it’s a rooftop party, a holiday getaway, or your best friend’s wedding - these are the dresses that are made for your moments. And they’ll still look just as good the next time you wear them.


Contactgegevens

3,2

Gemiddeld

TrustScore 3 uit 5

66 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 88% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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3,2

Alle reviews

(66)

17 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

The most gorgeous dresses & at a really…

The most gorgeous dresses & at a really reasonable price for luxury, wedding & evening wear. The customer service team is amazing and supported incredibly well with any questions! Super quick delivery and hand written note with orders - very premium feel & care to their customers. Highly recommend to anyone looking for a beautiful & unique dress! Thank you to the De Noir team!

24 juni 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I loved speedy delivery and very…

I loved speedy delivery and very personalised packaging. It was very thoughtful. The dress itself is stunning and made me feel special. It looked just like on pictures and fitted like a glove! It definitely made me stand out. It’s designed to really accentuate the waist. I absolutely love it!

1 juni 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing!

Loved the quality and arrived sooner than expected! Fits perfectly besides it being a bit too long since I'm only 5'!

14 mei 2025
Beoordeeld met 5 van de 5 sterren

Perfect fit

Got a dress from De Noir and it fitted me so perfectly! Even though I’m quite tall, it was a perfect length. Amazing quality, even though I wear it quite often, it stays in perfect condition.

16 mei 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Disappointed with De Noir – Poor Customer Service and Unfair Treatment

My partner ordered a dress from De Noir, and unfortunately, it didn’t fit quite right—it was a bit too big. She tried it on once, carefully repacked it in the original packaging, and returned it. She made the mistake of not checking the condition of the dress before sending it back, assuming everything was in perfect order after only a brief try-on.
To our surprise, she was later told that the dress was “damaged” and that she had caused the damage. No exchange, refund, or even store credit was offered—just a flat-out refusal to assist any further. As a “gesture,” they returned the damaged dress to her, essentially accusing her of dishonesty without any evidence.
I work in customer service myself, and I know firsthand that customer satisfaction should be a priority. Losing trust and generating bad reviews over a single dress is not only shortsighted—it’s a poor reflection of brand values. My partner absolutely did not damage the item, and to be treated with such disregard is frustrating and disappointing.

We won’t be shopping with De Noir again, and we hope others think twice before doing so.

6 mei 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

This is a scam

This is a scam, they refused the refund of the dress i returned inside the original package and they have now emailed me and said that dress is damage. I did not wear the dress at all so that is not possible and if it is damaged is not my fault, maybe it was damaged inside the track or in the wh and they are blaming me without any evidence at all just to avoid the refund. As i said the dress is with the label attached , inside the original package and i returned the same day i received it because it was too big and i did not see any damaged at all

1 mei 2025
Logo De Noir

Antwoord van De Noir

Hi Laura,

We’re genuinely sorry to read your review, but we’d like to clarify a few important points.

Firstly, we have never refused a refund. In fact, as our email exchange clearly shows, we informed you that the dress arrived damaged with a minimum of 7 pulls on the back, which we documented with photos. We also clearly stated we were assessing whether the dress could be repaired - as a gesture of goodwill - despite this level of damage being highly unusual for any return, especially one claimed to be unworn.

Our Terms & Conditions require that returned items be in original, undamaged condition, and this dress did not meet those requirements. Still, we were willing to go out of our way to see if we could make it right.

However, at this stage, and considering the condition in which the item was returned, we are no longer pursuing repair or refund.

We stand by our commitment to fairness and transparency, and we encourage customers to handle returns with care and respect.

Best regards,
DE NOIR Customer Care

Beoordeeld met 5 van de 5 sterren

Absolutely love this dress

Absolutely love this dress! Gorgeous quality and amazing design - the color is just perfect! It's just a tad bit long for me as a 5'3 person, but with a little hem it would be perfect! Loveeeee

17 april 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I am absolutely thrilled with my order…

I am absolutely thrilled with my order which I have just received and tried on. They fit perfectly and look utterly stunning. I ordered 3 dresses, a bikini and a fitted kaftan style to wear over swimwear

Thank you De Noir for all my gorgeous items 😘

12 maart 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Dress order

Upon arrival I was very impressed at all of the packaging and presentation, very professional and aesthetically pleasing. The dress is also of good quality so I look forward to wearing it soon.

26 februari 2025
Review zonder uitnodiging

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