Dermadream Reviews 

I wish I had read these reviews before clicking on their ad. Derma Dream is fraudulent company that only wants your money. Their 90 day satisfaction guarantee is a lie. It's not a money back guarantee It's a hoax. Thankfully I caught the fine print about the membership. After clicking through multiple screens that tried to add more and more to my order, I regretted buying anything. However the ads warn that if you leave the screen you could be charged double. The next day I received texts and emails and attempted phone calls insisting that I had to buy more of their expensive products and sign up for the membership in order for the product to work. They are relentless. I continually told them I don't want to talk to them anymore. I've written off the expense as bad judgment and will continue to warn anyone who will listen to stay away from Derma Dream!

I had an issue with my order. I emailed customer service and was very impressed with the company. My issue was resolved without delay or complications. I will definitely order from Derma Dream again and will definitely recommend them. I give Derma Dream 10 out of 10 stars!

I was charged for two orders. I received the first order but never received the second for ($188). They indicated it was delivered. It was not. I believe this is a deceitful company. I had to write several times to let them know I did not want a subscription. I wanted to test the product, which is awful. The stick is hard as a rock and won't "slide" on your eye. I will continue to fight for a refund, but I doubt I will see it.

DO NOT BUY FROM THIS COMPANY…SATISFACTION GUARANTEE IS A SCAM!!!
I purchased a MyoGlow device with the understanding that the company offers a 90 day satisfaction guarantee. I declined the monthly subscription for a lotion they recommend with the device. I was charged anyway and again canceled the subscription. I went through a time intensive hassle to have the subscription stopped and my account credited. No one answers the phone, it rings and rings, or the one time I did get a human he disconnected when I insisted that I didn’t want to pay even more for facial product at a discount for my ‘trouble’. The device I bought was for firming my upper arms.
Now to the MyoGlow upper arm firming redlight device. I have not used the device and obviously won’t if I haven’t touched it in 2 months. When I emailed to request a return authorization within the 90 day period I was told no refunds but the company would give me a good deal on facial products as compensation for my displeasure. I said no thank you…I didn’t buy a device for my face and I want a refund for the $350 device which I upgraded to at purchase because of the 90 day satisfaction guarantee. I keep getting ‘how did we do to solve your problem’ survey emails and I repeat myself every time and get the same facial product compensation offers. I have filed a complaint with PatPal as that’s how I paid for the device.

I played and order and emailed to cancel order. Was told can't cancel once order is placed. When getting the package email fot return address and return code for a refund. There is a 90 day satisfaction stamped on web site. Was told no refund. They will give me $100 in credit and I can keep the order. The 90 days doesn't apply for me. Sincei want a Refund the 90 day satisfaction doesn't apply. I don't need another 6 sticker for my lip when I already have 6. I am am a customer and I an dissatisfied with them. I even told relatives about their product but called all of them and said this company does not honor 90 day satisfaction as stamped on wen site. Good companies honor what is on their site other companies put 90 days to trick to get people to order. I will never be another customer and tell others about my experience. I am angry I was tricked into ordering in the first place. When thinking about a company that has a 90 day satisfaction guarantee on the web page be aware some companies do not honor that guarantee.

I ordered a cosmetic product just to try. I was tricked into subscription and received multiple emails and phone calls soliciting me to buy more. When I reached out to customer service to cancel subscription that I was not aware off, I received no information about what I asked for - how to cancel, instead I got multiple never ending offers to buy more. I will need to report it to my credit card, but it is not worth my time. Terrible company.

They sent me a product that did not look like the product I ordered. In fact when I received it in the mail finally, their Logo was not on the device, nor the packaging or the user manual! I told them I wanted my money back and that they were misrepresenting themselves selling me a fake device! They offered me a credit instead. Of course, they only issued a partial refund back to my credit card. I was furious! It was next to impossible to contact anyone in Customer Service. They never answer their phone, nor does it go to voice mail. It just rang and rang and rang! One time someone did in fact answer the phone. However, they did not address themselves as a representative from the company. Instead they just said "hello" as if they were half asleep! Unbelievable!

I bought a Myoglow from Derma Dream. I was advised not to buy the item on Amazon because it might be fake. I purchased this item through a link which is a no-no. Unbeknownst to me they started charging me 51 dollars monthly for a membership. I would never have signed up for a 600 dollar yearly membership for anything, especially online. This company is a scam.

I am going to edit my review. There was in very small print a statement about the membership that I was signing up for.

The PR for myoglow was very extensive in the website. It went on and on. No where whatsoever was there any mention of a membership ($600 for the year!)

Only at the last step when you pressed pay, did the tiny print pop up, explaining the membership fee.

Buyer beware on this website.

This is the same as My Derma Dream. TRICKERY. Tried to buy six eye sticks, wouldn't let me purchase unless I agreed to autoshipping service to more. So I did, thinking I could immediately cancel the autoship before they sent it out. BUT they sent me 12 sticks! And double charged my card! Then they made it almost impossible to cancel autoshipping. They bury the monthly membership cancel option through a series of twists and turns hidden in your account. Bombards you with 3 daily calls and emails to upsell you tons of more products. The worst of the worst!!! I suggest everyone file a complaint with the Better Business Bureau so we can get these jerks shut down!

I wouldn’t even give one star if that was possible. Worst experience ever. I have proof of 90 day satisfaction guarantee. Within a month I lost confidence in this company and asked for return information. I was never given the address. Finally was escalated to vip support where they denied they promised a 90 day guarantee. I then put in a charge back to PayPal and Chase. After that I received an email from them that they would give me a full refund (over $3k) if I would withdraw my dispute. I called Chase and asked if I withdrew my dispute and they didn’t follow through could I put in the dispute again. I was advised by Chase not to withdraw. I then replied to their email with this information and asked again for return authorization and instructions with detailed invoices so I could insure each package correctly. Absolutely no response. They respond to Chase and PayPal saying I received the product and denied the claim. I’m still trying to deal with the credit card companies. Most of the order was done over the phone with one of their reps who called me several times a day and I finally had to ask him not to call with upgrades any longer. I was told by him if I ordered a years supply that if I ran out I’d get more for just the cost of postage. Then a couple weeks later I was charged and $50 for the membership. This was detailed on my invoice as a free membership. I asked for a refund. That was also refused. The last response I got from Chase was that I was denied a $2k charge back because I was given the product for free. Then what did I pay 2k for? DO NOT ORDER FROM THIS COMPANY! I have screenshots of all this as proof. It’s not just my word against theirs. I have documentation. I’m really disappointed not only with this company but with PayPal and Chase because I expected to be protected by them.

I placed an order for 135.00 I received a call from their customer support asking questions about what area I wanted to work on I told her my arms she was telling me what I needed I told her I just wanted what I ordered she changed my order to a more expensive model and changed my order to 407.00 when I got the charge on my cc I called Derma dream they refused to issue a refund they said they don’t give refunds. My husband was in the middle of his treatments for cancer I did not have time to refute the charges. These people are dishonest. If you place an order expect a call telling you what you need and then changing your order to more expensive items.

I ask to please return it after two weeks and they said no that was not possible. Sometime later they offered me additional products as an alternative, but no return of the upsold online (while you are ordering derma dream)pro at 279.00. I am not really happy with product and really don't like the sales tactics they use.

After many hours of trying to cancel my order within 2 days of ordering, asking them NOT to ship the product that i do not want it, they sent it anyway. This caused me more problems returning it and getting a refund.

I knew i was covered by paypal, but they denied my claim once the package was delivered to me.

The customer service phone number rang and rang to no one answering time after time. Or it would ring 50 times and then drop the call.

I do not have the bandwidth to tell every detail of my frustration and unhappy experience with this company.

After reading all the bad reviews, and not seeing even 1 review of anyone happy with the products, I knew i had made a big mistake to order this without first checking the reviews. That's MY lesson to learn from this!!
Many positive reviews 5 stars for customer service, sadly that was not my experience.

I spent $275.10 for the products. I could not afford it and that mistake is on me.

However WHEN I FINALLY got thru to customer service
I spoke to a very fine gentleman named Fred. He actually listened to me, and was respectful of my needs and concerns. He resisted trying to convince me to try the products, I asked him not to please, and he heard me and how hard I tried to resolve this and cancel to avoid this waste of my time and energy, as well as a considerable amount of STRESS.
He issued me a refund, and started the process. a Sales rep also was helpful named Japhas. He put a referral in for me to get a refund as well.
I immediatey took the box of products to the Post Office and for $19.00 got it sent off to return.
Well worth it to be done with this.
The company needs more customer people to answer the phone and to be more like Fred. He was kind and actually gave me what I wanted. A refund. Whew!!

In a few days I will have the full refund. Sometimes you have to be a VERY Squeaky and persistent WHEEL to get the oil. With a recent triple bypass surgery, I did not need this stress.

Make it easier for your customers Derma Dream, that is GOOD Business. Thank you FRED, you were the person to rescue me from this nightmare. Good will, is priceless. A lesson to be learned by My Derma Dream

To Whom It May Concern,
I am writing to share a warning regarding my recent experience with ​Derma Dream.
When placing an order, it is not made clear that the purchase includes a recurring monthly subscription of more than $50. Furthermore, when I contacted the company immediately after being charged, they refused to issue a reimbursement or accept any returns.
While they then claim that products are free during the membership period, they charge a $10.00 shipping fee for each item. This has been the worst experience I have had with a company in my 83 years. Please exercise extreme caution before ordering from this business.

This company is a fraud they bait and switched me to a cheaper device and after several attempts to get them to to correct the mistake I just give up that’s what they want us to do is just give up. They pepper you with text and they pepper you with emails and this has been going on for a week. I’m turning in a bad review and do not order their products.

After reading numerous 1 star reviews I realized they even charged me the same number of dollars and cents... how can they do this legally? And they do not give refunds even though they state a 90 day "guarantee" There is no return of money, and they keep taking money and there is no way to stop them.

This company has been a nightmare to work with. I was going to buy the product, then rep started "pushing" better creams to go along with device. Then I told her "NO", not intersted. THEN, she told me about a membership. With a membership, I'd get the device + basic creams AND be able to order any other products and only pay for shipping. I agreed to a 1 month membership to be paid in installments through AFTERPAY. After a week, I had received nothing, or not even tracking. The rep called to see how I liked my product. I explained that I've not received AND could not log into the site to order (Meanwhile, I was 1 week into membership). After several calls and no luck with the password they gave me, I told them to cancel the entire transaction since it was TOTALLY useless. I have several emails as well as text requesting this. Well, 1 month after ordering, Afterpay charged my card $82.60 TWICE at the same time. Afterpay cannot refund without verification from them. Today I spoke to Hassam at main number. He told me that I was never to receive any product (NOPE, not what I was told) and that they could not refund me, but he would make sure that I get the product and that he would "fix" the password issue. I argued with him and told him if there is a money back guarantee, why is that not good on a product not received. It is a SATISFACTION GUARANTEE...meaning they will keep sending products until satisfied. Now I will cancel my payment card and file complaints anywhere possible. FYI: I filed complaints through BBB, Louisiana Attorney General's office & FTC. I also had to cancel my bank card and dispute charges.

I ORDERED A $89.00 UNIT ON 6/3/26 AND CANCELED IT ON 6/4/26 AFTER I REVIEWED WHAT I WAS CHARGED ON MY ACCOUNT, IT WAS A $208.82 & $102.82 CHARGES FOR ITEMS I DID NOT ORDER. I HAVE TRIED SEVERAL TIMES TO GET THEIR PROPER REPS ON THE PHONE AND I JUST KEEP GETTING DIRECTED TO ANOTHER NUMBER (786-496-1971) THAT IS SUPPOSELY THEIR CUSTOMER RETURNS AGENT AND THE PHONE JUST DISCONNECTS. THIS IS A BOGUS COMPANY AND I DO NOT WANT THEIR UNOPENED PRODUCTS, I WANT A FULL REFUND

Ordered 1 product and then they started charging me every month for a membership which I never agreed to apparently they have some fine print so it hard to get it taken off the credit card so I am out 200 plus dollars so this is basically a scam
Try call to cancel good luck with that

I tried to cancel my order only a couple of hours after placing it & it was denied. I have been charged different amounts 3 - 1 for equipment, 1 for “Upgrade”, and 1 for “membership” I was totally unaware of. I requested refunds & was denied each time. After SEVERAL emails to this company, they finally canceled the “membership”, at least. I have not even tried the equipment. If it is anything like their policies and customer service, I’m sure it will be a big disappointment. Please BEWARE of DermaDream and the small print.