Dermavel Reviews 169

I received a faulty device, upon making a complaint, the company are asking me to pay for a complaint form in order to be reviewed.
Major red flag!
Scammers...do not buy from this company.

To say I am furious is an understatement
i have had FOUR of your devices not being chargeable within a few weeks of using Either the cord breaks at the connection or the connection its self breaks I feel that i I can no longer recommend this product at my seminars and given the expense its been a dreadful experience

I see a lot of people did not receive the product. I did, but I am not impressed for the £100 I paid, seems quite cheap and most likely imported from China. It works but not impressive quality

This is a SCAM. I order a pen, and never received.Continued to tell me it was in mal, then due to postal strike was taking longer and “Emily” who I corresponded with stopped messaging me back. My next step is filing a complaint with BBC. SCAM

This website like others have mentioned in their reviews is an absolute SCAM. Placed order on 10 March. Numerous follow emails sent for an update however, I never received a response. Went as far as checking the junk folder in case it may have landed there. Paid for a product which I never received. Low life scum operators that should be shut down for their dodgy business model. Incredibly disappointed and wish I had came across Trust Pilot reviews to provide an informed decision prior to making the purchase. I would give it a zero for the deception, and the horrible experience. AVOID THIS WEBSITE !!! IT IS A TOTAL SCAM.

Scam, ordered in December 2025.After numerous emails to customer service and being told it has been shipped, still haven’t received. Emailed to get a refund and no reply. Their website is now down.

I hate to tell you, but after using the pen on my age spots and wrinkles I was really impressed all my age spots gone. Wrinkles and skin tone much improved. I will continue to use it. I set my pen at the highest level no regrets. Been over 2 years now I 72 and like look like I am in late 40s.

3 months later: I haven't received my order, the webpage now is gone

Total scam. I had to do a chargeback through visa cause I didn’t receive anything despite reaching out to them numerous times. They sent a fake tracking number showing it was delivered. Do not buy from this place.

I got mine very quickly and they work well!! I am surprised by bad reviews!

I placed an order in early January and emailed customer service in late February regarding my order. The order confirmation email said it’d ship in late January; the customer service rep was condescending and said it’d ship the last week of February…. In March I sent another email saying I’d dispute it with my bank if I didn’t get a tracking number soon. It’s now April, and the dermavel website doesn’t exist anymore… Hopefully my bank can help get my $150 back -_-

Don’t fall for this scam! As other reviewers have stated, “Emily” responded to emails stating I had pre-ordered, my shipment was shipped, it is on its way….. I ordered 12/21/2024, I checked in on 1/12/25, she wrote back on 1/14/25 with the above excuses, I received an updated email with a tracking # that gives no information on 2/18/25. It’s now 4/10/25 and I have no product and no updates.

Scam. Never received my order, said it shipped Dec 25th 2024 and I am still waiting. No one replied to any of my emails either. Ordered this on a preorder so missed my window to dispute the charge. Stay away for sure. SCAM!!!

Complete SCAM. Stay far away! “Emily” has responded with empty promises and excuses. Ordered 12/26/24 It is now 4/3/25 and Nothing. Refuses refund. BUYER BEWARE

Ordered a plasmapen on pre-order in January and they said it would be delivered in the end of february.
They charged the amount immidiately and when i contacted them a month later and asked why the have charged for the product, before it was even set to deliver as it was a pre-order, they relied, that it would for sure come by end of february. Now its the end of march and i have not received anything, and cannot get in contact with them. They have not reliped on any of my email.
SCAM SCAM SCAM.

Scam and thief!!! Ordered 18 th feb still not here 28 th March.! No response. Cant get hold of anyone to get refund.!!

Do not order from this site. It is a scam. Never received order. When you call about it, they make you pay with a credit card to speak to someone. I got sucked in bad. Never again.

Ordered Dermavel with extra needles Oct. 28/24 and I have heard from "Emily" 3 times with lame excuses with regards to delays. Now I am asking for a full refund and getting no response at all. This company is a scam.

Placed an order more than 2 months ago and never received it. Fake tracking number and the worst customer service ever.
Even if a star can't be given to them.

Ordered Dermavel and extra needles on 11/29/24. AS of 2/12/25 have still not received this order. Fake "Emily" responded 3 times with fake tracking number and has ignored my request for a full refund. BEWARE OF THIS SCAM company.