We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 2 van de 5 sterren

To say I am furious is an understatement i have had FOUR of your devices not being chargeable within a few weeks of using Either the cord breaks at the connection or the connection its self breaks I... Toon meer

Beoordeeld met 1 van de 5 sterren

I received a faulty device, upon making a complaint, the company are asking me to pay for a complaint form in order to be reviewed. Major red flag! Scammers...do not buy from this company.

Beoordeeld met 5 van de 5 sterren

I’m satisfied w my Dermavel, It performed perfectly, and is easy to use. I have removed keratosis and skin tags, without any discomfort or scarring. There are videos available that demonstrate how to... Toon meer

Beoordeeld met 3 van de 5 sterren

The device does not come with any information on how to do any of the procedures. It should come with a complete, detailed guide on how to work the device on a wide variety of skin issues. How are y... Toon meer

2,1

Slecht

TrustScore 2 uit 5

169 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft nog niet op negatieve reviews gereageerd

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Bad customer experience

On 1/4/23 I ordered the TRIO to avail more discount, without getting informed that order was split into two separate parcels, 2 units came within 5 days and still waiting for the other unit 10 days later. I don't get the point where I have to pay the $4.99 "first in line", after all the parcel delays, DERMAVEL company need to make a good gesture of voluntarily waive the "first in line" fee, it is not about the money, but earning the trust of their customer, I have yet to try the PEN to see if DEMAVEL's claim is trustworthy, review will follow.

14 januari 2023
Logo Dermavel

Antwoord van Dermavel

Hey Michael! 👋

Thanks for reaching out on this channel! We are truly sorry for any confusion!

I will ask my colleague to follow up with you immediately.

Best!
Kate

Beoordeeld met 1 van de 5 sterren

Not worth the massive headache

Update, it finally arrive but honestly I will never do business again as it was such a headache to get this item.
Never got the item. They say it's on the way and the tracking number just changes the days extending the ETA. I'm now having to open a dispute via PayPal. I ordered it on 12/23/2022 and it's 1/9/2023 and it's still not here. Do not waste your money. It makes no sense that they shipped it via UPS and it's changed to USPS. Don't get scammed like I did.

9 januari 2023
Logo Dermavel

Antwoord van Dermavel

Hey Shawna 👋

Thanks for reaching out and letting us know that your order was finally delivered by the courier! If we were a scam, we wouldn't bother to deliver your order at all 🥰

I want to give you some context to shipping delays, hopefully providing you with more insights.

We all want to shop and get our favorite items home as quickly as possible. Still, sometimes holiday seasons or other unexpected events occur (together simultaneously).

This time of the year (Christmas/New Year), all businesses and carriers are under enormous pressure due to the number of orders (at the same time), causing longer delays than usual.

Not to mention recent winter storms, which caused an even heavier burden/responsibility on the courier(s).

Unfortunately, this does affect not only us but also the entire industry, including big retailers and companies, like Amazon.

In this case, it's possible that your order was simply caught up in the backlog, which resulted in the delay.

However, typically our average delivery times are around ~4 days, depending on where you live in the country.

We are committed to providing the best possible service to our customers, and we understand that delays can be frustrating. If there is even the slightest concern, we always encourage you to have a conversation with our team to give you the very best service.

I wish you a blessed week ahead!

Best,
Kate

Beoordeeld met 1 van de 5 sterren

Device doesn't even turn on.

After several weeks the product was finally delivered. I charged it for 4 hours per the instructions and the device doesn't event turn on. Thus has been a waste of money so far.

3 januari 2023
Logo Dermavel

Antwoord van Dermavel

Hey Andrew 👋

Happy New Year! 🎆

Thanks for bringing this to our attention. We apologize for the delay with your order; this is most likely due to the season (Christmas/New Year) in combination with staff shortages.

Based on the tracking information, your order was shipped out on December 19th and is on its way. However, looking at the tracking number, it seems like UPS is experiencing some delays and might need a day or two more to deliver it.

I will escalate this to our team and get back to you over email as soon as I have more information.

Best!
Jess

Beoordeeld met 5 van de 5 sterren

It actually works

It actually works. I saw results for my spider veins brown spots and several skin tags I have. I am excited to try on my stretch marks.

4 september 2022
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

I was skeptical at first

I was skeptical at first. But, I have used it and am pleased with the results. I removed a number of skin tags and moles and the results are very good. Took a few days to complete healing, but no big deal. No scarring. I checked the BBB reviews and they were not good. I think the company should follow up with those people and see what they have to do to resolve their complaints. Those reviews are not good for business; but, they can come down once the customer has been satisfied.

9 december 2022
Beoordeeld met 5 van de 5 sterren

Love the results!

So far I’ve removed 7 moles, cherry anngiomas and a piece of raised skin on my inner lip that I bit once and continued to bite over and over again! All are completely gone! I am so happy! Can’t wait to do my wrinkles and eye lids!

13 december 2022
Beoordeeld met 5 van de 5 sterren

Cherry angioma

My Dermavel, was shipped very quickly and I have received alot of very useful information, very pleased with the support, just started using it , I would say take your time and start small to get used to how it operates..

15 december 2022
Beoordeeld met 5 van de 5 sterren

Forget outrageous dermatology fees

I love being able to take care of a skin tag or mole without having to pay outrageous fees to dermatologist. Dermatologist are always overbooked and in a hurry too. I love the independence and the ability to take the time to do things right.

7 december 2022
Beoordeeld met 1 van de 5 sterren

Not working

I received my pen last week and it’s not working at all. It’s full charge but its doesn’t have any spark or electricity . I sent an email but no one responding with my request.

5 december 2022
Beoordeeld met 5 van de 5 sterren

Arrived sooner than expected

I expected the product to take a long time to arrive and I was very pleasantly surprised when I received it within a few weeks of ordering. I love the guidebook which was emailed to me for download the very next day after I received the Dermavel. The guidebook is very easy to understand. I'm excited to start using Dermavel on some blemishes I have. I expect nothing but great things from this product.

5 december 2022
Beoordeeld met 1 van de 5 sterren

Don't do it!

1. Dermavel pays their customers $50 to leave a positive review. 2. They charged me $60 to return the product. Shady business practices for a cheap product.

26 oktober 2022
Review zonder uitnodiging

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.

Lees meer over geverifieerde reviews.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer