designerglasses.co.uk Reviews 

312
TrustScore 3.5 uit 5

3,5

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

ordered (frames only) on a Sunday evening, arrived Tuesday lunchtime. Well packaged, I paid the £10 for Royal Mail special delivery. Kept me informed about dispatch with tracking number. Saved £100 on... Toon meer

Beoordeeld met 5 van de 5 sterren

Great prices and great service. Managed to pay less than £200 for frames and prescription lenses (Vision Express are charging £280 for the same frames alone). Packaged well and glasses came... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Absolutely brilliant service! I rang up & Nicky was super helpful & friendly, she said the glasses frames I was ordering online weren’t in stock so went to check delivery timescale & rang me back stra... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Really poor I'm afraid. Not a problem ordering but my order was lost within the postal system. Designer Glasses accepts this and committed to open a claim. This has been ongoing for several weeks wi... Toon meer

Bedrijfsgegevens

  1. Brillengroothandelaar

Over designerglasses.co.uk

Informatie afkomstig van verschillende externe bronnen

Launched in 1999 by British optometrist Mr Lakh Dollay, designerglasses.co.uk is the UK’s oldest online glasses store. Our mission was then, and still is today:"To supply our customers with the very best range of top designer glasses at the most competitive prices, backed by exceptional levels of service."

At Designer Glasses, we pride ourselves on our very high levels of customer service and optical experience. All of our customer services staff are fully trained and will liaise directly with our qualified dispensing opticians, if necessary, to resolve any queries you may have.

Unlike some other online stores, we have our own specialist lab in Woolwich where our expert technicians will assemble your prescription lenses. If the frame you have ordered is in stock, this allows us to supply your prescription glasses to your door within 48 hours from placing your order.

As you would expect from a name like Designer Glasses, all our frames and branded accessories, such as cases and cleaning cloths that come with your eyewear are 100% genuine.

We believe that we are unmatched in the provision of the highest quality designer eyewear products at the most competitive prices with honest, straightforward, helpful advice and excellent customer service. It’s as simple as that!

Designer Glasses – The leading source for all your designer eyewear.


Contactgegevens

3,5

Gemiddeld

TrustScore 3.5 uit 5

312 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,5

Alle reviews

(312)

9 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

This is my third time buying glasses…

This is my third time buying glasses from designer glasses which shows how much I love them! Amazing selection of glasses, competitive price but for me mostly importantly the customer service is A star! The last two times I’ve needed emergency glasses and they have sorted everything within one week! Special shout out to Nicky who is fab and takes all the stress away.

I’ve also been to the Erith store and everyone was lovely and so helpful.

I’ve worn glasses for 30 years and this is the only place I’ll ever buy my glasses from! :)

23 september 2023
Review zonder uitnodiging
Logo designerglasses.co.uk

Antwoord van designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

Nicky
designerglasses.co.uk

Beoordeeld met 5 van de 5 sterren

Excellent customer service department…

Excellent customer service department with prompt response and successful outcome.
Product (Prada frames) fantastic quality.
Will use this company again.

21 september 2023
Review zonder uitnodiging
Logo designerglasses.co.uk

Antwoord van designerglasses.co.uk

Thank you for your lovely feedback! We are delighted that you were happy with our service.😊

Beoordeeld met 5 van de 5 sterren

Pleased with my glasses and excellent customer service

Lovely glasses and arrived quickly. I ordered the wrong type of lense and customer service was brilliant. So polite, helpful and quick. When I sent the glasses back I had them back in less than a week with changed lenses. Very happy, thank you.

21 augustus 2023
Review zonder uitnodiging
Logo designerglasses.co.uk

Antwoord van designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

Nicky
designerglasses.co.uk

Beoordeeld met 5 van de 5 sterren

Great communication from the team

Great communication from the team, the sunglasses are brilliant and are supplied as advertised.
Thank you

20 augustus 2023
Review zonder uitnodiging
Logo designerglasses.co.uk

Antwoord van designerglasses.co.uk

Thank you for your lovely feedback! We are delighted that you were happy with our service.😊

Beoordeeld met 5 van de 5 sterren

Great prices and service

I found frames i really liked in an opticians store, but they were very expensive. I searched for them online and found them on DesignerGlasses for less than half the price the optician was charging.
I placed an order (frames only) and received them within a week, brand new, well packaged.
Communication from the company was good, confirmed order, advised when ready for dispatch and provided tracking details for the delivery.
Delighted with the process and the product. Would recommend!

15 augustus 2023
Review zonder uitnodiging
Logo designerglasses.co.uk

Antwoord van designerglasses.co.uk

Thank you for your lovely feedback! We are delighted that you were happy with our service.😊

Beoordeeld met 5 van de 5 sterren

Excellent service for quick delivery

On a Friday morning I wanted a new pair of sunglasses for a wedding on a Sunday. I found the sunglasses but most online shops didn't offer next day delivery. I found them on designerglasses with next day delivery and a 20% off code making them cheaper than some other shops. I ordered them with next day delivery and received them on the Saturday. What more can you ask for! Excellent service.

12 augustus 2023
Review zonder uitnodiging
Logo designerglasses.co.uk

Antwoord van designerglasses.co.uk

Thank you for your lovely feedback! We are delighted that you were happy with our service.😊

Beoordeeld met 5 van de 5 sterren

Perfect Gucci prescription glasses

I ordered a pair of prescription Gucci glasses. I am very pleased with them and they were so much cheaper than any high street opticians. I will buy from Designer Glasses again.

25 juli 2023
Review zonder uitnodiging
Logo designerglasses.co.uk

Antwoord van designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

Nicky
designerglasses.co.uk

Beoordeeld met 1 van de 5 sterren

Ordered some glasses on 30th June

Ordered some glasses on 30th June , still not arrived , emailed twice and no response , will be reporting to trading standards as I paid £162 for nothing absolutely devastated as the reviews on here looked so good !

15 juli 2023
Review zonder uitnodiging
Logo designerglasses.co.uk

Antwoord van designerglasses.co.uk

Thank you for the review.

We do advise 5-10 working days for orders to be dispatched, if we have to order the frame from the supplier. Ten working days was Friday and therefore we apologise for the delay in your order being dispatched to you.

I understand that a member of staff has been in contact with you and you received a gesture of goodwill payment and a free upgrade for Special Delivery postage for the order that is being dispatched to you today.

Once again our apologies for the slight delay in the order being dispatched to you.

Updated 21/07/2023
Delivery of your order is now confirmed via the tracking number advised. This was delivered on 19/07/2023.
Thank you.

Kind Regards
designerglasses.co.uk

Beoordeeld met 5 van de 5 sterren

First Class Service

I would highly recommend. Great customer service and very competitive prices.
I bought prescription Ray Bans and am very happy with the product.
Communications are excellent and a shout out to Jade who provides top class customer service.

7 juli 2023
Review zonder uitnodiging
Logo designerglasses.co.uk

Antwoord van designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

Nicky
designerglasses.co.uk

Beoordeeld met 5 van de 5 sterren

*****Beautiful sunglasses*****…

*****Beautiful sunglasses***** Excellent service*****Thank you very much*****

6 juli 2023
Review zonder uitnodiging
Logo designerglasses.co.uk

Antwoord van designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

Nicky
designerglasses.co.uk

Beoordeeld met 5 van de 5 sterren

Great service

I ordered a pair of Oakley prescription glasses at a great price, and through no fault of designer glasses they were discontinued frames, although showing as available. This caused a delay in getting them ,but the supplier sourced a one off ‘frame’ thanks to designer glasses pushing the issue…. As a result I’ve now got a lovely pair of Oakley glasses. Would highly recommend designer glasses and their staff… also very quick at answering the phone .

27 juni 2023
Review zonder uitnodiging
Logo designerglasses.co.uk

Antwoord van designerglasses.co.uk

Thank you for the lovely feedback. We are all so pleased you were happy with our service and also happy with your frame. 😊

Beoordeeld met 5 van de 5 sterren

Good price, quick service!

Good price and the glasses arrived within 48 hours, cannot fault it!

21 juni 2023
Review zonder uitnodiging
Logo designerglasses.co.uk

Antwoord van designerglasses.co.uk

Thank you for your lovely feedback, we are all very pleased you are happy with your purchase from us. 😊

Beoordeeld met 5 van de 5 sterren

Great company!!!!

Absolutely amazing experience! They deserve 10 stars. Beautiful glasses, super fast delivery and excellent costumer service. I’ve ordered vision glasses with tinted lenses and they are just perfect!!! A shout-out to Nicky! Thank you

17 juni 2023
Review zonder uitnodiging
Logo designerglasses.co.uk

Antwoord van designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

Nicky
designerglasses.co.uk

Beoordeeld met 5 van de 5 sterren

Excellent Company / Service

Excellent service, Frame was ordered a week or so back through the double bank holiday weekend.
I did not think they would arrive for a holiday this weekend in time so dropped them an email.
They responded quickly and upgraded the postage to special next delivery for me so I would get them in time.
Excellent company / service, would definitely use again.

11 mei 2023
Review zonder uitnodiging
Logo designerglasses.co.uk

Antwoord van designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

Nicky
designerglasses.co.uk

Beoordeeld met 5 van de 5 sterren

Kept promises

Great service, no fuss, arrived quickly, no negatives from me, straight 5 star rating and well deserved. Its a yes from me and will continue to use.

29 april 2023
Review zonder uitnodiging
Logo designerglasses.co.uk

Antwoord van designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

Nicky
designerglasses.co.uk

Beoordeeld met 5 van de 5 sterren

Great Service

Ordered and paid for my glasses on the 17.04.23 and they arrived today 25.04.23. Great service, I now have very lovely Swarovski glasses, very pretty very elegant. I was very dubious of getting glasses this way, have always gone to opticians, but I sent my prescription over, just readers, but they are perfect, wearing them while I'm typing x

25 april 2023
Review zonder uitnodiging
Logo designerglasses.co.uk

Antwoord van designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

Nicky
designerglasses.co.uk

Beoordeeld met 5 van de 5 sterren

Great customer service

Emailed to make them aware that what I’d ordered was a gift for my wife and needed to arrive by a certain date. Really quick response told me exactly when the item would be delivered and reassured me it would be on time. Great personal service. Thank you.

24 maart 2023
Review zonder uitnodiging
Logo designerglasses.co.uk

Antwoord van designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

Nicky
designerglasses.co.uk

Beoordeeld met 5 van de 5 sterren

I received an email from Katie saying…

I received an email from Katie saying my my Valentino sunglasses had been dispatched within 24 hours of ordering. They were securely packaged and exactly what I wanted. Outstanding service l would definitely recommend this company.

28 maart 2023
Review zonder uitnodiging
Logo designerglasses.co.uk

Antwoord van designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

Nicky
designerglasses.co.uk

Beoordeeld met 5 van de 5 sterren

Fast delivery and genuine Prada…

Fast delivery and genuine Prada sunglasses but was missing silk pouch that it was supposed to come with apart from the hard case.

16 maart 2023
Review zonder uitnodiging
Logo designerglasses.co.uk

Antwoord van designerglasses.co.uk

Thank you for the review.

Regarding the silk pouch, the manufacturer and supplier have changed how they dispatch frames and what the frames come with.

Therefore, the Prada PR17WS does not come with a silk pouch, it comes with the case, cloth and guarantee.

If you had emailed us, we would have advised you of this.

Please do not hesitate to contact us.

Kind Regards

Nicky
designerglasses.co.uk

Beoordeeld met 5 van de 5 sterren

Happy customer

Ordered online for first time, was able to provide style, size and prescription as Boots Opticians were unable to help get size I needed. Great price, very pleased with the prescription glasses, (Oakley with transition lenses and tint), delivery time as predicted, well-packed and one day delivery, very happy.

14 maart 2023
Review zonder uitnodiging
Logo designerglasses.co.uk

Antwoord van designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

Nicky
designerglasses.co.uk

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