Designerheater Reviews 

Lovely Feature

Extremely easy to install and programme. It has been very warm and not had a chance to use as a fire, but as a feature its ideal and makes the room look cosy.

The WARME FirePod is amazing . Very 70s space age , it will make a difference in any house .
WOW effect guaranteed and also warming the room quite a lot

⭐ 1-Star Review – Absolutely NOT Recommended

One of the worst customer service experiences we have ever had.

We purchased the Panoramic 100, our money was taken, and then we received no shipping information, no updates and no communication. We had to chase the company repeatedly for 5–6 days just to find out what was happening.

Eventually, we were told the product was not in stock. We were then given three options: cancel the order and receive a refund, pre-order the product and wait for an unknown amount of time, or basically continue waiting without any clear information.

What is most disappointing is that there was not even a proper apology for the inconvenience or for taking our money for a product that wasn’t actually available.

This could have been handled so easily with honest communication from the beginning. Instead, we were left chasing them for answers.

We absolutely DO NOT recommend this company. Extremely poor communication, customer service and overall experience. Save yourself the stress and shop elsewhere.

Absolutely love the FirePod Bioethanol Designer Fireplace, simple to use and delivers the expected impact in the garden.

Great service to from the company, i world certainly recommend.

Absolutely fantastic,
Correspondence on a Sunday morning about my enquiry, order placed and goods delivered within three days,
Delighted with my purchase, about to order a second fireplace.

Amazing customer service from start to finish., Lucy was great and her profesional approach- gave me confidence to purchase a fire pod. Very happy i did, its great. How all companies should operate, xx

Bought the 100 inch fire. OMG it is gobsmackingly good! It is absolutely beautiful. Lots of different colour choices and brightness intensities. I bought this fire on the back of the excellent reviews and my goodness it hasn't disappointed. The only negative I can muster up is ... I don't think it comes with enough crystals. So I bought some extra ones from Amazon to further pimp up my rather elegant fire. Packaged well and delivered on time. Very happy 😊

We'd really researched for an ethonal fire ,as it's a big commitment.The fire was delivered very quick,easy to put together & very effective...we love it !It's quirky,& we have worked out how much ethonal we need to warm our room.

Great product, looks great works well, fantastic flame and bed effects.
Very fast delivery and very sturdy build. Highly recommended.
Bought for my summer house and looks great.

Incredible experience from start to finish ⭐️⭐️⭐️⭐️⭐️ our 3D firebox has transformed our living room and we have it on everyday. Watching movies with the fire is just amazing. Quality of firebox is outstanding, quality of service and communication was first class. Thank you Warme, and we are recommending to all to get one! It’s the first thing visitors comment on when they walk into our home 🏡

Ordering from this Company was very straight forward and easy. Communications were excellent. Delivery was quick and fire arrived in first class condition.

I have seen the poor reviews, and I'm a bit surprised and sorry that you've experienced that.
I am very impressed with our fireplace. It looks amazing and have had so many compliments and people asking where we got it from. It's so cosy in the dark, the flames look real, and we love the colour choices we can change it to. We had great communication, it was a good price, and I would certainly recommend them. We're very happy with it.

Looking for a heater for our lounge, relatives demonstrated their Warnë wall heater. We were ‘sold’ immediately and purchased our ‘fire’. We have owned the ‘fire’ for 14 months and are extremely satisfied with it. Very quiet in operation it puts out heat that is thermostatically controlled. Friends have commented that the ‘fire’ ‘looks great’ and noted its effectiveness in providing warmth.
We would definitely recommend Warnë products. Cheap to run and visually appealing for a very competitive price.

I had a few questions and these guys were so polite and helpful and answered them all. Ordering was super easy and my delivery came really quick. I love it, it looks really good and heats up super fast, there’s lots of options to choose from when changing the flame colour, the background colour etc. I am super happy with my purchase and would highly recommend the products

We love the 'magical' effect of our designer fire. The flames dance much a real fire but without any of the mess or hassle. The fire was super easy to install and has worked faultlessly. The fire came well packaged and arrived promptly with all the necessary instructions for the simple install. We would definitely recommend this product for its exceptional quality and value.

I cant speak highly enough of their products I have a 36" wide flame effect fire inset into fireplace, absolutely fantastic, so many different modes so attractive with 2 heat settings which has been used this winter in between central heating usage, perfect. Amazing products available and I found that also the cheapest product amongst their competitors also very well built product and easy to install. Delivered quickly and on time, would highly recommend

Absolutely love my new warme electric fire. The customer service from start to finish has been amazing.

We ordered a beautiful fire from here. Its really rice, exactly what I wanted.
The customer aftercare service was brilliant. I emailed them with a query about a part which wasnt in the box. And they sent the part out straight away. Definitely recommend.

Purchase a fire pod really pleased with it great price and really cosy in the conservatory have the doors opened leading into the kitchen don’t need the radiator on in the kitchen so warm easy to get to if if you have any issues with the company all my friends love it would highly recommend it

Great service, great product and great communication. We are absolutely delighted with our Warme fire, it is exactly what we needed. Despite a slight delay in our order, the company kept us fully informed and then the fire arrived as when advised. The fire was easy to install and has a great range of settings. It looks great in situ and every visitor comments on how it is a great addition to the room. I would highly recommend the company and their products.