Diamond Bus Reviews 

Diamond buses especially in bus 125 Stourbridge, always comes late. At every point I have to take this ride, it ends up delaying for 15-30mins. It's really poor service.

I am getting sick of writing these now. If I could give a lower rating I would. Once again waiting for the 150 service and it didn't turn up I as waiting an hour and had to pay for a Taxi AGAIN!! And don't bother complaining that don't care.

Worst bus company ever, buses in shocking condition and either turn up late or not at all on a regular basis

I unfortunately have to depend on the 150 to get to and from work this service and bus company are the worst they are very rarely on time.
Today for instance I was waiting for the 06.29am in Longsight it arrived 10mins late and was told by the driver he couldnt continue with the journey he has a problem!!didn't say what.
I had to get a cab to work.
On my way home this afternoon the 14.02pm from fallowfield never arrived I have been stood in the rain until the next bus arrived 10mins late ,apparently the earlier one broke down 2 in one day!!!do they not maintain these tiny single dockers.
This isn't a one off ,this company is so unreliable they just take buses off without putting it on there website so what's the point of encouraging you to download it.If I could give this company a lower score I would.Has I am typing the driver is arguing with a frustrated passenger,this journey is a nightmare.

Absolutely ridiculous!! They don't even deserve 1 star! Diamond have well and truly messed up Redditch's bus system.

What kind of a service starts at the hospital from town and then just goes back to town to then head to Bromsgrove!

Driver was unable to explain this to her when she asked, he gets off the bus to use his phone which made the bus late leaving the hospital going back to town and is even still on his phone whilst driving!

It literally makes no sense and has made my friend miss another bus that would've gotten her to the destination she needed to get to by now! The old 143 service simply went up Bromsgrove Road via Webheath and then to Bromsgrove...

There are only 2 buses by looks on it on the 524 route between Bury and Bolton again. This bus contractor needs getting rid of. Most buses are not on the tracker today. Diamond are a complete joke. They need to get someone who is reliable. I thought all bus routes were going to be wonderful as from this month according to Andy Burnham. Tried to email him and guess what, you can't do it. Stood for three quarters of an hour an still one didn't come. at least if they put it on the tracker people would know to get a taxi.

Disgusting company 471 Rochdale to Bolton never on time or never shows up same coming back live on tfgm what a load of krap

582 Bolton station 20/9/23 :17:00

arrived at station 17:05 , 2 or 3 people waiting .

watching the screens with times ...
17:15 expected ON TIME
17:15 ..nope
17:30 expected ON TIME
17:30 .. nope
17:45 left the station , bus packed like sardines, had to miss a few stops .
Arrived in Leigh 18:35
95 mins to get home

useless.

Absolutely unreliable. Don’t even try to get this bus regularly if you have to be on time anywhere. Fair enough if there’s traffic and it’s late but they’re late all the time regardless. On top of this, you’d be lucky if it even shows up. For example I get the 7:38 in the morning and i usually just have to get the 7:58, making me late every day. So, if you have any other choice take it, even walking 2 hours…

usually the buses are okay but i stuck my hand out for a 501 standing at a 501 bus stop and they completely drove past. now im late thank you.

Honestly if I could give it lower I would, buses never arrive on time and sometimes it’s an hour wait for it specifically bus 582.

How long do we keep Paul the bus driver on the 142 holesowen to stourbridge west midlands 11 th of September 2023 11.35 am wollescote Every time we get a bus Driver with fantastic respect personally .We loose .. A person like that hard to come .. Brilliant for customer service Thank you Paul for making my day special and Everyone who Travels with you Are treated the same Working with Dimond You are the Dimond

What a disgusting company. My son gets up at 6 am and is early for the bus every day. Then today some vile creature driving wouldn’t let him on the bus. My son is a well presented, well mannered young man. So I can only put it down to racial discrimination as my son is mixed race. Diamond if you read these reviews the bus my son was trying to get on was the 471 vehicle number 40791. I will get to the bottom of this one way or another with the outcome hopefully being the driver losing their job. Absolutely disgraceful how you can treat young people.

Worst company to ever take over the major bus route operations. Especially the 471 from Bilton to Rochdale and vice versa Rochdale to bolton. Single deckers instead of doubles at peak times, whilst number 36 has 2 buses.. never on time. Up to 30 min wait most days combined 4 hours per week wasted .

Qr scanners never work, buses need sorting.

I'm 58 years old and have relied on public transport for most of my life. This is, by far, the worst bus company I have ever had the misfortune to rely on. They appear to operate entirely on a two tier approach: either late or not at all. This consistently adds an extra 40 mins to an already long commute due to missed connections as a result of that initial late or missing bus.

The worst company i have EVER come across.
Why have a time table if you dont run to the schedule?
Why have a customer service department if you aren't going to provide any form of service?
Why have a complaints department to then not address the complaints?
Why do you have a "report an accident" option over the phone and 3 months later I have heard absolutely nothing about said accident when I stated clearly i was physically harmed during a commute from work to home due to the incompetence of one of your bus drivers?
Not to mention the sheer arrogance and rudeness of 90% of your drivers who find it acceptable to speak to most passengers like absolute garbage. Find another job if you are that miserable. Absolutely shambles of a company.

2 buses broke down again!so when the bus eventually turned up it was rammed by the time it got to Bescot. 45 bus service is a joke, never a day goes by without at least one missed out, drivers are rude, we were promised better buses but still got the rickety old noisy buses, drivers stop for a break when they want even if they're running late

Don't bother with these clowns never on time customer service the worst just walk home you will get there faster trust me walk don't go to this circus

Bus never arrived, meaning I missed an important non-refundable dental appointment.
After speaking with the customer service team, they ignored my request for compensation.
Awful service, awful communication, awful Operations manager. Avoid if you can.