Diamond Bus Reviews 

So my dog and I got the 04.47 number 555 bus to Bedfont Rd Staines, near London Heathrow this morning. Tina, the driver was so nice. She welcomed me and had a minute to chat. On my return journey, an hour later, Tina was the driver again recognised me and was again, so welcoming. I can't fault her customer service and cheery manner at that time of the morning when most people are still half asleep! I'd love to contact her depot but unfortunately, I struggled to find their details. Maybe I'll keep looking!! 10/10 Tina. A real diamond. Thanks

A bus driver was very unfriendly the driver from bus: 125 at 3:50pm at kidderminister road made a racially comment to me and my family.

I would give it 0 to be honest. Very unfriendly drivers, it was very late, and the driver was making racist remarks to my black friend. I will never take diamond buses again.
The bus was number 125.

You can’t trust this company to go to work. Buses are always running late with no explanation

Found the bus service from kidderminster to stourport very bad.
However used the number 3 on Thursday 3/08/2023. much improved, there was an inspector at the kidderminster station. What a difference it made. No gangs of drivers waiting for there ride. Inspector ticking off when buses come and go. What a shame it isn't like this all the time. \Thank you

My sis was travelling to the harligton Corner Heathrow and bus was suddenly terminated without arranging any replacement. She is new to this country asked driver to help her bus driver was very rude he said he can't help and just took the bus and gone away.

The worst bus company I've ever had the misfortune of using.
Rarely show up
Never on time
Very unhelpful
Rude customer service
Old rickety busses
Rubbish service
Moaning bus drivers
Buses constantly breaking down.
Seem to think people have to be in there homes after 5pm.
Just wish they'd go out of business and let better bus companies buy their routes

This company is a sad, sad joke. I feel so very sorry for the elderly citizens that, day in day out rely on this bunch of clowns. Cancell serveices as they please, drivers are rude to the extrem. I lost count how many times in the past few months I have been left waiting for two to two and half hours.
on one ocasion I phone the operations room complaning of a missing bus after waiting for two hours at the bust stop and I was informed that the bus was broken but he will send an aeroplane to take us to our destination.
They should really drive Donkies and learn from them
DISGUSTING SHAME ON YOU ALL

Witnessed an incident caused by appalling driving of a Diamond bus in Oak park road, Stourbridge, a neighbour was reversing on her drive, as a bus came flying up the road , it was going so fast that he almost hit her car , he then had the audacity to blow the horn at her , clearly he doesn't know his Highway code!!!, it happend right by the entrance to a PRIMARY SCHOOL, slow down all you drivers , it should be a 20mph zone , but as it is a residential road the should not be speeding anyway , good job the buses are always empty, because you would not want to be a passenger!!!

Most unreliable bus company ever. Very rude drivers. Put in a complaint against a driver previously and saw him the next day and he refused to let me board because of the complaint fares have gone up and services have decreased.

I would say they're cowboys but cowboys were known for for being mobile. Pretty much every time I need to get a diamond bus it's either late, or simply missing from the route. Last week when I got the 96 the bus was half hr late due to it breaking down, then when I was on the bus that arrived I saw another 96 broken down on the other side of the road, then the bus I was on broke down too, meaning I had to wait for a third bus which made me almost an hr and a half late. Customer service informed me that buses often break down due to hot weather, but that day it was 18C. Customer service also informed me that the engineers are working constantly to fix the issues with the buses but because there's so many issues with the buses when one thing is fixed another issue arises. Which seems strange to me because mist of the buses don't seem very old.
If you rely on diamond buses you will become unreliable.

Using your app I purchased the nBus adult 4 week ticket at a cost of £60.
Transaction went through as I had the notifications on my banking app
£60 sat in my pending

But no ticket
No information on why if not received it

Doesn't stop on my stop very inconsistent 1day comes 9:00 the next day 9:15 NEVER TRUST diamond busses

If I could put zero stars I would.

Was waiting for the 6:53 am bus today from agecroft road (swinton, Salford) specifically as it gave me 20 minutes to go back to my flat and get ready for work. No show at all, I asked the other bus driver and he said you didn’t get there on time, even though I got there 4 minutes before the time on the board. Left me in a rush for work and just a complete disregard for any of the public’s time and how valuable it can be.

21 June 2023, waiting for the 6:30am bus and at Staines bus station and the bus was just parked nearby but the bus did not move until 6:49am and proceed to go past the bus stop and just went away without any explanation and all passenger had no choice but to wait for the 7am bus. This bus company completely has no respect for people's time.

Some of them can seem impatient and rude. But the second time I got on one of their buses today the driver was alright :)

Why can't the bus ever turn up on time always late, seems to be different drivers all the time, it's like you can't keep your drivers happy so why should they turn up on time, Ben, Steve and Jamie seem to be the only drivers who actually care about wot they are doing, please sort out your route as it is getting worse on a weekly basis

Diamond have taken over the Stockport Altrincham route which has always been a Cinderella route under stagecoach, with many buses missing. Diamond are much more reliable and the services generally operate as advertised. The only downside are the terrible boneshakers used on this route. I really don't remember riding anything more noisy rattly and uncomfortable since the dreaded 172 run by mayne.
At least you will get there on time, possibly not in one piece