Diamond Bus Reviews 

Terrible bus service, I live in the burton area in henhurst ridge, repeatedly the buses don't turn up and when they do they won't give a second thought about leaving people at the bus stop and just driving straight past them. Think they have power cos they drive a bus. Has to be the worst bus service I have EVER came across

Aggressive driver 11:44 03/06/2023, Amblecote high street West Midlands. Cut in front of me whilst he was having an argument with another driver. Aggressive and abusive when spoken too reported incident Saturday 03/06/2023 rang customer service today not interested what if this driver had killed someone???

Bus drivers will do anything to avoid stopping at a stop

What an absolute shambles of a company! Surely the primary aim of a public bus service is for the bus to actually stop when there are passengers waiting. Four passengers waiting for a bus, driversl makes eye contact then drives straight by. How do they suggest people get to work when they're reliant on public transport if their drivers don't bother stopping! Brings me to another issue, my daughter paid for a day ticket, on the bus, and later when she checked her bank account they'd removed £50 from her account. They basically charged her for a month's ticket, but issued her the day ticket that she'd requested. Still not got that resolved because they are utterly incompetent. If I could give 0 stars I would.

Waited 45 mins for bus in Rochdale should have been 3pm arrived 3.45 accompanied by another 471. This is regular occurance.

absolute joke of a company, sent a complaint in and still awaiting a response 2 weeks after sending it in. so much for responding within 48hrs. joke of a company, buses are always late. no wonder the lost the contract to the northwest. joke of a company

As usual awful. Drivers turn up when they like if at all.
Changed bus routes, even worse than before.
What a terrible company.
Do not care at all for passengers.
Awful, useless, 100% crap

If I could give 0 stars I would! Absolutely dreadful service! The buses are never on time I can leave school at 3pm and not arrive home until 5pm and this is in the same town of Stourport it’s not like I’m travelling from Stourport to Worcester! The drivers on the number 3 are usually ok but the Worcester bus female driver is a really rude nasty person. She embarrassed me and coursed me great anxiety, I suffer with ASD she wouldn’t drive the bus as the app wouldn’t load as everyone knows there’s no signal/4G in York street it’s bad and will load around the corner. Other drivers will let you scan the app once the 4G comes back as they know how the signal is. Apparently an email with a vailed ticket isn’t proof of a vailed ticket neither is a screenshot? I pay £9.25 per day to get my children to school which is disgusting! The app is a nightmare I now use paper tickets due to that reason. I’m fed up of the service but unfortunately I have no choice but use the buses. A lot of the time the drivers will just drive past u as they are late and despite u waiting for 40/50 mins you have to wait again until one can be bothered to pick you up. It’s disgusting!! I’ve been on the bus a few times and felt bad for people waiting at the bus stop as the driver refuses to stop for them and pick them up and their excuse I’m late, well yes like always! I got off the bus today and was told to tell the lady waiting she needed to wait for the next bus that’s not on. I thought diamond was just bad in Stourport and Birmingham but come on Diamond this is everywhere people are having a bad experience. If you’re interested in making you’re service better than put more buses on why is it you only have 2/3 buses running on a service that’s meant to be every 20 mins and 1 bus on other services, you need more buses on very simple then you’re buses would run on time! You might think you can do what you want but eventually councils will get fed up and stop giving you contracts.

150: never shows up and just crowded and rude bus drivers

Did not turn up again

Like the person below I also experienced the rude, semi illiterate 'customer service' person Shannon. I made a complaint after the 57 failed to stop for me despite me visibly moving nearer the road to indicate I wanted this service. I complained and got a dismissive message with very little punctuation from Shannon saying I needed to indicate I wanted the bus. Ridiculous.

Atrocious service. My daughter uses this company to get to school as TWM do not operate this route. We had so many issues previously with the company changing travel times and not updating the timetables. Past two days my daughter waited for over 40 minutes from 8:05 for her bus the 226 to Merry Hill but the bus has been a no show. So today we went by their app and still the bus didn't come at the stated times. Even 1 star is too many for this bus company.

Number 54 Birmingham Perry Barr. Doesn’t stop at stops. Leaves 13 yr old girl stranded at bus stop. Rude customer services agent maned Shannon who talks to customers like crap.

To be fair the buses between Bolton and Manchester are reasonable, albeit it's pot luck if they turn up on time or even turn up at all on some days.
However, the change to their Bus Tracker web page is unbelievably bad and so difficult to locate the bus you are searching far.
Obviously not designed by a professional - just a very inexperienced amateur who wouldn't be employed by a reputable company.

Waited for the 15:25 16a from West Bromwich bus station to Birmingham didn't even turn up, waited for the 15:52 bus that one didn't turn up, at 15:54 two 16a busses turned up none went to the bus stop to pick up passengers instead they parked up, at 16:05 one picked up passenger, it broke down not even 1 stop in, the other 16a was behind, that broke down too so I got the 74 from West Bromwich to Birmingham in the end and it usually takes me 10-15 minutes to get home it took me 2h 5 minutes WHAT. A. JOKE.

Disgusting company.
Terrible reputation and understandably so.
A bus has hit my car twice now whilst I’ve been parked outside of my house and both times the driver has just driven away. The second time wrote my car off!!
When I phoned the company to report the incident, the so called ‘manager’ there was about as useful as a chocolate teapot! Total idiot!! Not sure who would appoint him manager of anything!
The drivers drive far too fast around our estate and in the middle of the road! They’re total morons!
The buses are disgusting as well.. look like they’re about to fall apart!
Hope this company goes under sooner rather than later!!

Waiting for the 370 today from Cheadle heath, to Northenden changed all the time table every hour now was half hour, Waited 45 mins, got the bus at 4.30, thought these time were the busiest time, was a joke, why have they made this busiest root every hour

I would give no stars if I could . The worst bus company we have every had busses just don’t turn up or just drive past you . Got on the 163 from Heywood to Bury a month or so ago he said hurry up as we got on saying I’m late I was scared we would be in an accident he was driving like a lunatic, really nasty to people getting on or off the bus . One guy nearly fell getting up to get off his driving was that bad he just laughed and came out with a snide remark . The drivers are rude , bad mannered , some are just nasty . Nearly £7O a month on a bus pass and this is the service you get .

Time 19:29 bus failed to stop 36 appalling bus driver shame on you