Recently purchased two wedding bands from Diamonds Factory Cork. Really great experience, the girls I dealt with were both fab (Caoimhe and Janaina) and they were super accommodating when I wanted to... Toon meer
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We had such an amazing experience getting our wedding rings with Jemima at the Diamonds Factory in Limerick. The whole experience was seamless and we were treated with top class customer service throu... Toon meer
Bedrijf heeft geantwoord
The help of the staff and how quick the ring was to be made and processed was fantastic. The amount of options within budjet (without judgement). There is nothing worse than mentioning a budget and... Toon meer
We got a warm welcome from Lucie, who from her guidance and knowledge is very experienced and has a genuine love of Diamonds and jewellery. She also has a great sence of humour and intuitition. With... Toon meer
Bedrijfsgegevens
Over Diamonds Factory Ireland
Geschreven door het bedrijf
Here at Diamonds Factory, our core goal and mission is all about making those all important milestones matter with luxury, affordable jewellery pieces. With over 15 years experience in the industry, Diamonds Factory was created from the simple idea that luxury products shouldn’t cost the earth - and that mission still stands firm now.
From the highest quality diamonds to unique gemstones and beyond, we offer an extensive range of incredible luxury jewellery pieces, specialising in engagement rings that make that ‘I Do’ moment one they’ll never forget.
Happy customers are at the heart of everything we do, which is why we offer around the clock real-human customer care. We’re always on hand to answer any queries or questions to make sure our customer satisfaction stays at an exceptional level, which can be seen clearly in our high calibre of outstanding reviews.
Geschreven door het bedrijf
Contactgegevens
Unit 22Q, Powerscourt , Town House Centre, DO2YD58, Dublin 2, Ierland
- 01 691 7886
- service@diamondsfactory.ie
- diamondsfactory.ie
4,7
Uitstekend
775 reviews
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Antwoord van Diamonds Factory Ireland
Dear Raphael,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Writing
Writing
I had a fantastic experience at the Diamond Factory in the Powerscourt Centre, Dublin, thanks to Leah. She was incredibly helpful throughout the entire process—from placing the order to collecting the diamond ring.
Leah was knowledgeable, patient, and genuinely attentive, making sure everything was just right. She took the time to answer all my questions and made what could have been a stressful decision feel easy and enjoyable.
Her professionalism and friendly approach really stood out, and it made the whole experience feel personal and special. I’m absolutely delighted with the ring and very grateful for Leah’s excellent service. Highly recommend!
4 april 2026
Review zonder uitnodiging
Antwoord van Diamonds Factory Ireland
Dear Alex,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team, especially Leah!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Ordering was easy in their shop in…
Ordering was easy in their shop in powescourt, they were helpful and attentive. I was advised 3 weeks for manufacture and delivery and it took 7. There was little communication as to what the delay was and had I not been into the shop this would have made me nervous given how expensive the item was. Also if someone was hoping to have a diamond for a specific date for a gift it is not a reliable service timing wise.
14 februari 2026
Antwoord van Diamonds Factory Ireland
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we greatly appreciate it.
At Diamonds Factory we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We sincerely apologise for the delay in your order and for the lack of communication during that time. We understand how important timing is, especially for such a significant purchase, and how frustrating this must have been.
We appreciate this feedback as we review how this has occurred to help prevent reoccurrence of this.
Kindest regards,
Diamonds Factory Customer Service
Milena was so helpful
Milena was so helpful. She could get the model and price desired. Excellent service!
21 maart 2026
Antwoord van Diamonds Factory Ireland
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team, especially Milena!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Antwoord van Diamonds Factory Ireland
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Beautiful piece of jewellery
Beautiful piece of jewellery. Well made .So happy with it.Thanks
18 maart 2026
Antwoord van Diamonds Factory Ireland
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Engagement ring and both wedding bands…
Engagement ring and both wedding bands purchased here, very happy, Lucie and Brianna are both so knowledgeable and very helpful
Very responsive to queries etc
After sales service 10/10
28 maart 2026
Review zonder uitnodiging
Antwoord van Diamonds Factory Ireland
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Galway team, especially Lucie and Brianna!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Customer service
15 maart 2026
Antwoord van Diamonds Factory Ireland
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Antwoord van Diamonds Factory Ireland
Dear James,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Really great experience all round
Really great experience all round. The staff are absolutely lovely, professional and knowledgeable. They really went above and beyond to help my Fiancée to pick the perfect ring for her. I would highly recommend Diamonds Factory. 11/10 service.
2 maart 2026
Antwoord van Diamonds Factory Ireland
Dear Mark,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Galway team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Cork Diamond Factory
Jana in the Cork office was a brilliant help in selecting and designing a ring. From start to finish she made the entire process as easy as possible and I would have no doubts in recommending her and the diamond factory to anyone looking
29 januari 2026
Review zonder uitnodiging
Antwoord van Diamonds Factory Ireland
Dear Ian,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Cork team, especially Jana!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Knowledgeable
Very easy to deal with diamond factory. They are very knowledgeable and explained all the nuances of diamonds to ensure we picked what was right for us. Thank youm
4 maart 2026
Antwoord van Diamonds Factory Ireland
Dear Sanjay,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Great and fast service makes Your…
Great and fast service makes Your wishes come true. Incredible fast production
11 maart 2026
Antwoord van Diamonds Factory Ireland
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Beautiful engagement ring which was…
Beautiful engagement ring which was expertly advised by the amazing staff in Galway.
5 februari 2026
Antwoord van Diamonds Factory Ireland
Dear Barry,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Galway team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Absolutely delighted with the service…
Absolutely delighted with the service provided by Lucie and Brianna, as well as the quality of the ring.
16 maart 2026
Review zonder uitnodiging
Antwoord van Diamonds Factory Ireland
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Galway team, especially Lucie and Brianna!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Measure a few times before ordering
The measurements not correct, so loads of sending back snd forth, on my expense.
7 maart 2026
Antwoord van Diamonds Factory Ireland
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we greatly appreciate it.
At Diamonds Factory we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We are sorry to hear of your experience. We can confirm it is best to measure a few times before placing order for the correct size you need. Alternatively, instead of sending back directly, items that require resizing can be dropped off in a store near you after booking a drop-off appointment on our website:
https://www.diamondsfactory.ie/customer-care/viewings/book-an-appointment
Kindest regards,
Diamonds Factory Customer Service
Excellent customer service
Excellent customer service! Extremely professional and friendly.
5 februari 2026
Antwoord van Diamonds Factory Ireland
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Galway team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Such an incredible experience!
Myself and my fiancé had the pleasure of working with Jana for both our wedding rings. Initially, we had never heard of the Diamond factory so we were both very curios. From the moment we stepped in the door the experience was incredible. She walked us through the whole process, showing us multiple styles she believed would suit us. We had only booked in for my fiancés ring, but as soon as I saw what they had to offer I got mine ordered on the same day too :) the rings & service from Jana was that good!! 10/10 for everything - THANK you so much Jana for all the help & making the whole experience so memorable!
9 maart 2026
Review zonder uitnodiging
Helpful pleasant staff
Helpful pleasant staff . Great experience , unsure what I really wanted . Lady serving looked at what I had already , brought out trays made suggestions. . Went for something completely different and absolutely love my ring . Super price and could track the making progress
1 maart 2026
I had such a wonderful experience here…
I had such a wonderful experience here picking out wedding bands with my fiance. There was no pressure and I actually loved that it wasn’t a typical store, it felt more relaxed and like we could truly try different options with no pressure. Everybody I dealt with was so nice and happy. I especially appreciated Jana when I picked up my wedding band, she was so positive and excited for me. I’ll definitely be back for some more sparkles :)
5 maart 2026
Review zonder uitnodiging
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