Very poor delivery. It took them 3 (!) days to dispatch a car. WHY? Ordered on Sunday. They only shipped on Wednesday, while initial email said delivery on Thursday. Now it looks like Friday or Saturd... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I needed a Land Rover Defender as a topper for my husband’s birthday cake . ( It was important that it was a perfect replica in every detail) Diecast Model Centre had several to chose from ! I was de... Toon meer
Seeing all those 5* reviews doesn't surprise me one bit! Not only are the models great, with such an interesting range available, what really marks Oxford out is the quality of their customer service.... Toon meer
Just used Diecast Model Centre for the first time and very impressed. Ordered a competitively priced Spark 1/43 Lotus F1 Car, which arrived quickly and well packed for safe delivery. Throughout and po... Toon meer
Bedrijfsgegevens
Over Diecast Model Centre
Geschreven door het bedrijf
Diecast Model Centre is a family owned and operated online model shop based in Somerset (UK) that was established in 2005.
At Diecast Model Centre, we believe that collecting models or giving them as gifts doesn't have to be expensive and in line that our core values are to offer our customers models of exceptional value and to provide a first-class shopping experience.
On our website you'll find all kinds of models not sold by many other retailers; models from brands you may have heard of such as Bburago, Maisto, Oxford Diecast and Solido, and from brands you may not have heard of such as Cararama, Model Car Group, Motormax and Welly.
We aim to make buying from us easy and enjoyable. Our online store is designed to be customer friendly, but should you have any queries either before, during or after making your purchase, we're here to help, either by email, phone or if you prefer, self-help with our comprehensive FAQ's.
Behind the scenes, we'll work tirelessly to get your order out on time with all in-stock items despatched within one working day. And, we won't skimp on the packaging either, using quality materials - mostly recycled or recyclable - so that your model has the best chance of reaching you in the same perfect condition as it leaves us.
Finally - we hope it doesn't happen - but, if for any reason you are not 100% satisfied with your purchase from Diecast Model Centre, please do let us know and we'll do everything we can to put right any wrongs - and, that's a promise!
Contactgegevens
Peckett Plaza, Caldicott Drive, Heapham Road Industrial Estate, DN21 3PH, Gainsborough, Verenigd Koninkrijk
- 0333 344 9824
- hello@diecastmodelcentre.co.uk
- diecastmodelcentre.co.uk
4,3
Uitstekend
398 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great selection of F1 cars
Great selection of F1 cars. Ordered three and they all arrived quickly and very well packaged. Will be ordering again for sure.
23 maart 2023
Antwoord van Diecast Model Centre
Thank you so much for taking the time to leave us an excellent review, James. We'd be delighted to have you as a repeat customer; let us know if there is anything that we do to help.
Kind regards,
Ian
Hi was very happy with my ford MK2…
Hi was very happy with my ford MK2 escort rs 2000 10out10 I got it. In one day very good service will buy of you again soon ok Pete
24 maart 2023
Review zonder uitnodiging
Antwoord van Diecast Model Centre
Thank you so much for the excellent review. We'd be delighted to have you as a repeat customer; let us know if there is anything that we do to help.
Kind regards,
Ian
Antwoord van Diecast Model Centre
That's great to hear, Chris, and thank you so much for leaving us an excellent review.
Kind regards,
Ian
Brilliant contact from seller
Brilliant contact from seller. Made sure item was with me in time. Wonderful product, absolutely loved by recipient.
22 maart 2023
Antwoord van Diecast Model Centre
That's great to hear, Lucy and thank you so much for leaving us an excellent review.
Kind regards,
Ian
Good deals fast delivery.
21 maart 2023
Antwoord van Diecast Model Centre
Thank you so much for leaving us an excellent review, David.
Kind regards,
Ian
Great Service and packaged brilliantly…
Great Service and packaged brilliantly and safely.
The model car is beautiful, love it. Great customer service from the Diecast Model Centre. Will definitely buy from them again. Thank you.
Andy.
1 februari 2023
Review zonder uitnodiging
Antwoord van Diecast Model Centre
Thank you so much for the excellent review, Andrew. We'd be delighted to have you as a repeat customer; let us know if there is anything that we do to help.
Kind regards,
Ian
Antwoord van Diecast Model Centre
That's great to hear, Stephen, and thank you so much for leaving us an excellent review.
Kind regards,
Ian
Thank you Ian!
After a quire about my item the customer service team were fast at responding and lovely. Ian was so helpful and sorted my issue out straight away. I can’t thank him enough.
Not to mention my item came next day and was packaged really well.
I will definitely be using you guys again!
15 maart 2023
Review zonder uitnodiging
Antwoord van Diecast Model Centre
It was a pleasure to be of assistance, Jess, and thank you so much for the excellent review. We'd be delighted to have you as a repeat customer; let us know if there is anything that we do to help.
Kind regards,
Ian
Antwoord van Diecast Model Centre
That's great to hear, Dave and thank you so much for leaving us an excellent review.
Kind regards,
Ian
The V W van…
The V W van is good tho a bit smaller than I had realised tho that’s probably my fault.
But excellent service. Came through quickly but postage was a bit pricey!
18 maart 2023
Antwoord van Diecast Model Centre
Thank you for taking the time to leave us a review of your purchase, and I would like to take this opportunity to address the points that you have raised.
With regards to the size of the model; all descriptions have the measurements, or the length at the very least, in the Specification section of the Description. However, we appreciate that products can look different in real life as opposed to a photo, and we do offer a 30-day returns policy should any customer not be happy with their purchase or simply has a change of mind.
As for postage, I appreciate that this is a bone of contention for many, but I believe that our rates offer very good value and are favourable with our competitors. Whilst we may be just a few pence higher than some, we are around a pound cheaper than others. Plus, we offer just one fixed price per level of service regardless of order value up to £75 or weight, unlike many of our competitors, and we will never ask customers to pay more after placing their order because the package weighs more than we had bargained for.
I should also point out that all are deliveries are fully tracked with delivery timeslots provided, and Standard delivery is free on orders over £75.
I hope that this helps explain without getting bogged down with facts and figures.
Kind regards,
Ian
Arrived well packaged and in perfect…
Arrived well packaged and in perfect condition. Highly recommend!
11 maart 2023
Antwoord van Diecast Model Centre
That's great to hear. We appreciate you leaving us an excellent review.
Kind regards,
Ian
I’m really pleased with my model car…
I’m really pleased with my model car and I will definitely be ordering from you again! Thank you!
18 maart 2023
Review zonder uitnodiging
Antwoord van Diecast Model Centre
Thank you so much, Michael. We really appreciate you leaving us an excellent review and for your continued custom.
Kind regards,
Ian
Excellent service
Excellent service. Packaged superbly. Timescale from order to delivery fantastic. On time .
General quality of service great
Would buy from this company anytime. DIECAST MODEL CENTRE
17 maart 2023
Review zonder uitnodiging
Antwoord van Diecast Model Centre
Thank you ever so much for leaving us a glowing review, Colin. We appreciate your business and would love top welcome back to our store again.
Kind regards,
Ian
Just what I wanted
Just what I wanted, speedy delivery, exactly what was offered with no complaints from me.
14 maart 2023
Porsche 911 turbo 1974 model is perfect
Porsche 911 turbo 1974 model is perfect
Many Thanks
John C
13 maart 2023
Review zonder uitnodiging
Antwoord van Diecast Model Centre
That's great to hear, John. We appreciate you leaving us an excellent review.
Kind regards,
Ian
Once again brilliant service
22 februari 2023
Antwoord van Diecast Model Centre
Thank you so much, John. We really appreciate you leaving us an excellent review and your continued custom.
Kind regards,
Ian
Antwoord van Diecast Model Centre
Thank you so much for taking the time to leave us an excellent review, Martin.
Kind regards,
Ian
Good product very good service recommend
27 februari 2023
Antwoord van Diecast Model Centre
Thank you so much for taking the time to leave us an excellent review, Colin.
Kind regards,
Ian
The model is excellent all though I do…
The model is excellent all though I do seem to have an “error” with a wrong front wheel
17 februari 2023
Antwoord van Diecast Model Centre
Thank you for taking the time to leave us an excellent review despite the issue you have with your model. We would love to pu this right for you so, please drop us an email with your order details and picture of the wrong wheel and we'll get it sorted.
Kind regards,
Ian
Excellent product.
Excellent product.
Quick delivery.
No problems.
No issues.
Highly recommend.
24 februari 2023
Antwoord van Diecast Model Centre
Thank you so much for taking the time to leave us an excellent review, Willian.
Kind regards,
Ian
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