Digi Reviews 

The most inflexible company on the planet. For context, I am a doctor working in the UK but needing to keep my Malaysian phone number (as tied to my bank accounts). I have been paying 28MYR/month to keep the number active.
I have found that hotlink will allow you to pay a flat rate of 30MYR per year to keep the number active on a pre-paid sim.
I then proceeded to start porting my number out. This has been one of the most difficult administrative tasks I have ever done. In order to port out, I was made to pay FOUR different bills - each time I was told that that specific payment would clear my balance.
On top of that, when asking for these payments, you are only given 2 HOURS to fill pay it before you have to restart the entire process. I am a surgeon, what if I was operating?? Am I expected to wait around all day for this SMS and pay it on the spot? Otherwise my “port-out” request is rejected???
Horrible scam of a company that has terrible service, is terrible value for money and makes it almost impossible to leave. Would HIGHLY recommend to steer clear if possible.

TLDR - if you are a Malaysian based in the UK, use a hotlink pantas pre-paid sim to maintain your number. Dont bother with this absolute scam of a company.

We’re very please with new package of Home Fiber 300mbps. The staffs were helpful especially Ms Yuri of Imago KK CelcomDigi brand. Installation & reconnection went well & instant. Highly recommended to use CelcomDigi Home Fiber to friends.
Lily & Frank Wildig

I’ve been a digi user over past 6 years, they’re such a leader among this sector BUT things started to go downward since they combined with celcom. I used to subscribe for a hotspot plan for RM5 (Latest) now the plan completely removed (I’m an ipad/ laptop user) PLUS the internet from the newest plan are slow to the point it started to piss me off. This week will be the last week I ever subscribe DIGI. I’ll rather move on to Umobile because my moms uses it with no issue plus the subscription plan are WAY better than DIGI currently offer now. Lastly i used to called customer service LOT OF TIMES but their customer service apparently doesn’t exist because it’s always “it’s ongoing maintenance unavailable now please call later” There are multiple reasons that DIGI pisses me off until now and this would be my final straw.

The connection very slow at my place and no improvement at here please do something!
Now my connection 4g but 1 bar only and sometime can go E i am not living in jungle !! Please my village need improvement

I at Simpang Empat Pinang
The line soo problem when I playing the game I was fck feadape... monthly I paid 100 above but the line like rubbish

Sorry to said when the celcom join to Digi the line it's was so problem and I think want to change this rubbish line.

Before this I used Umobile line it's ok for mee I can share my hotspot to other's and also can play the game it's not lacking also...but this line very problem.

I’m leaving this 1-star review to warn anyone considering DIGI Malaysia, especially foreigners, expats, or anyone using a non-Malaysian credit card.

DIGI’s online payment system does NOT work with overseas credit cards, despite what their customer service repeatedly claims.

DIGI states that they accept all major credit cards, including overseas-issued cards. This is simply not true. I tried multiple international credit cards (non-Malaysian banks), and every single payment attempt through the official DIGI payment portal link resulted in an error message. The payment cannot be completed.

What makes this worse is the extremely poor customer service.

Responses take an unreasonably long time, often with huge delays between replies, and each response feels automated and unhelpful. Instead of acknowledging a clear system issue, they just repeat scripted answers like “we accept all credit cards,” even when screenshots of the errors are provided.

In 2026, a major telecom company should not have a broken payment portal or unresponsive support teams that can't even solve the issue at hand.

I strongly do not recommend DIGI if you are:
- Using an overseas credit card
- Living abroad
- An expat or frequent traveler
- Or simply expect functional online payments and responsive customer support.

DIGI needs to urgently fix their payment gateway and seriously improve their customer service response times and technical understanding.

SEMENJAK BERGABUNG DENGAN CELCOM,LINE MCM TAI DAH DIGI,SORRY DIGI,DULU MEMANG SUKA PAKAI SEKARANG MACAM TAI,FAK NETWORK,BAD REVIEW PALING TERUKKK SIM PALING TERUKKK

If cannot serve the public don't serve, just close the business

I wanted to share the customer services experience with Celcom Digi.
Recently, I have issued migrating Celcom Life to CelcomDigi Apps which require to perform eKYC. The apps does not allow to perform due to email address already exit. After contacted CelcomDigi Customer Support via Whatapps & Direct Customer Services., nobody able to assist/resolve the issue.
I walked in at CelcomDigi Center at Garden Mall on Dec 26. After explanation to Haziq, Customer Service, he able to provide the solution. Haziq was very quick, patience & knowledgeable. To my surprise, CelcomDigi customer services centre (Whatapps & Call Centre) not able to resolve after more than 1 week & multiple communications.
Personally, Haziq has did a great job & problem solving.
Thank you

Mau beli data sampai 70lebih sdh line pun slow sangat dlu ada hotspot unlimited sekarang macam ciputtt line aiaaa

Hi All,

Just a heads up, I got Digi services for mobile PREPAID in 2024. Since i was going to Australia in Dec 2024, i decided to put in RM$300+ into credit and bought a 365 day plan (talktime extension) which keeps my number active.

Somehow my credit has dwindled to $RM130+ without any subscription. I tried to lodge complaint or concerns - but nothing works even for their digital whatsapp support. This is TOTALLY USELESS because the options is to reload, report scam, etc. No actual human support to actually check credit deduction history.

This is what you get for useless service providers.

I had one of the worst experiences with CelcomDigi.

First, the company sells used phone numbers that were clearly registered by previous owners on other platforms. This makes it nearly impossible to verify your number on apps or online accounts, wasting hours of time.

When I called customer service for help, they were dishonest and unhelpful, repeatedly trying to blame me or other platforms even after I provided proof that my number was recycled. Instead of offering real support, they told me to pay extra just to receive a simple e-invoice proving I owned the number — despite having already answered all their security questions twice. It felt like they were deliberately adding friction rather than solving the issue.

Their final “solution” was to tell me to visit a physical office, with no guarantee they could fix it — even though all I wanted was a basic ownership confirmation for the number I paid for.

The most alarming part? The day after I activated the number, I received a call from a scammer claiming to be the previous owner — they somehow already knew the number had been reactivated. That raises serious concerns about data security and privacy, especially since the SIM was purchased at the airport where they also took my passport details.

💬 Foreigners, beware.
If you buy a SIM from CelcomDigi, you might end up with a recycled number, constant verification issues, scam calls, and zero accountability from customer support. It’s simply not worth the frustration.

Worse internet speed and connection..every weeks or maybe every months got coverage and internet problems..no justice for consumers or customers..👎👎👎👎👎

Telco paling ******
Bertahun tahun aku guna pon still tak berubah still lembab.
Add on booster pon lembab semacam ape ke bodoh. Aku rasa klau langgan yang paling mahal pon sama jer coverage mcm pundek. Org bayar lah tpi service hauk

I read the other comment and his case is same with mine. I was charged for something that i dnnt purchase. I was shocked that i was charged with razer gold rm 123.75 on 1 july 2025 which i ddnt know of before receiving my bill. I ddnt receive any sms or otp or tac since i used the simcard for my router. So, by right the purchasing shud not go thru but it did. I called the cust service n they are saying they are not responsible for their lack of their security n asked me to handle it myself to contact razer gold. Wtf. H*ll they just want the money but very ignorant about their customers safety. Pls dont sign up with digi. If it was their agent who used our info we wudnt know. Stup*d st*pid digi. I am PISSED. I definitely wont sign up with digi anymore n terminate my acc.

LEMBAB AND…
DIGI PUNYA SISTEM VERY VERY LEMBAB AND NOOB!!! SAYA SUDAH 7 KALI RESUBMIT UNTUK PORTOUT. BUAT REPORT BANYAK KALI PUN MO FUNCTION!!! WHAT THE HELL!!!

VERY DISAPPOINTED AND FRUSTRATED WITH DIGI.
I have made numerous reports about one of my Sim card which I used it for a router for CCTV got hacked. When I made reports to TTDI DIGI CENTRE and Gardens DIGI CENTRE, they did nothing to help but keep on saying that particular game products was bought by a third party consecutively. The amount of the hacked bills is in MAY (RM275) JUNE (RM175) total TM450
I have also made police report and report MCMC but everything in vain as DIGI keep on saying that they are not responsible as they are just a payment company.
DIGI keeps on barring my line after I paid my monthly charges, saying I still have outstanding after a couple of times in the month of July. To force me to pay up the hacker's amount RM450.
I have no choice as I have a contract which ends on SEP.
I also went to GARDEN DIGI CENTRE to terminate the line that got hacked as I can't change the SSID and PASSWORD anymore to avoid further use by the hacker in early Aug 2025. I requested the Sim card for CCTV to be terminated as I have 3 lines under one account. On 5th Aug 2025 one of line got barred again and I found out that it had been changed to pre paid without my knowledge. So I went to GARDEN DIGI CENTRE again on 9th Aug to find out that the Sim card for the CCTV was not terminated as requested on my previous visit. THE STAFF AT THE GARDEN DIGI CENTRE made me lost a total amount of RM500 plus due to his negligence.

For the past 2 weeks my internet line coverage is very slow at matang m-avenue area. Before, ever call the cust service and they said that 5G is problem at my house area, then a week later, coverage is as usual but after another week, the internet coverage bcome slower again. What just happen to the internet coverage at this area..??? I'm paying for the monthly bill and yet the coverage line was just useless. Please get it resolve as we are paying the bills but the internet service was just unsatisfying.

the 6mpbs is actually 3mbps and sometimes there will be no connection.
Before the merging of Celcom, Digi was the best.