Digibroadcast Reviews 100

Great service. I ordered for Saturday delivery at 3pm on Friday and they managed to deliver on time.

Very happy, we managed to get some excellent deals for Black Friday!

I have bought and sold with Digibroadcast many times and they are great to deal with, would recommend.

Friendly, helpful and polite staff. They have answered all my questions and helped me decide which accessories to use with my camera and met deadlines. Happy customers and will come back again.

Great customer service and delivery.

I’ve brought a lot from digibroadcast this year (Just got an SLR in time for some Diwali pictures) and both when I’ve ordered on their website and over the phone I’ve found the experience easy. Great company, great staff and always helpful.

I ordered from their website on Wednesday and it arrived today. Very easy to use their website and they were very fast with all the invoices.

They delivered when they said they would and were easy to contact within office hours. This was important as I needed a product for a job the following day and they clearly understood this. Although I thought a delivery slot would be assigned the previous day it was assigned in the morning of delivery but other than that everything was good.

I haven’t brought a professional camera before so made sure I did plenty of research before splashing out. After looking at the reviews on YouTube I went for an XA40. I asked around with a few different companies and some friends in the industry that had dealt with DigiBroadcast before so felt reassured they were trustworthy. I ordered over the phone and sales guys were top class. My Camera came in the space of 2 days, perfectly wrapped and when I needed to get another cable they responded quickly. A++++

Abdur and Co at DigiBroadcast were brilliant! Found me new cameras when nobody else could and got them to me in plenty of time for a shoot. Brilliant service and top marks - will be back when I need more toys...kit. I mean more kit. Thanks again! James

We just started doing a new podcast and we will soon start doing a youtube channel as well. Matt was very helpful in advising on what things I should buy and it was all within my budget too!

I messed up my order but they were very understanding and sorted everything out. Great customer service and fast delivery.

Buongiorno! I ordered camera and speaker equipment for my school in Italy, service was friendly and efficient, i am very happy with the recommendations and everything arrived in good time and packaging. Thank you very much, you are the best! Simona

Great company I had a very positive experience. From ordering to delivery. Thank you.

I am obliged to badly review this company as in all steps of the process they have lacked professionality and left me completely alone in the dark as a customer.

Website: shows "immediate dispatch" of products they don't hold in stock and have no clue of dispatch times. FALSE ADVERTISING!

Telephone: I called in and their Sales Manager confirmed the products were in stock. I clearly specified I was going with Digibroadcast as other vendors didn't have that product in stock and they confirmed it was. UNTRUE!

Payment: after confirming the quote, my accountant paid the entire order via Bank Transfer and have sent them the receipt. After weeks without receiving the delivery tracking number, I have called and they've had the audacity to tell me the products went "out of stock" from the moment I've confirmed the order to the moment I've paid! ABSURD...

Management: I've had the patience to call several (more than 20x) their office asking for ETA and each time they've used a different excuse. As I felt the person who I was dealing with wasn't competent, I have asked to speak to a supervisor. They have denied transferring me to a superior saying "this is how we operate"... UNPROFESSIONAL.

E-mail: dead silent on e-mail communications. Never returned e-mails on time and simply IGNORED ME!

Delivery: without providing tracking number nor informing me that 1 (out of 8) product has been dispatched, I receive an e-mail from the courier. I was starting to be happy when...the AC power cable inside the box wasn't correct and I had to call them (a million times) to request the correct cable. LACK OF ATTENTION!

Post sales: I called in asking about the other products and another guy told me the Sales Manager that was dealing with my case went on PTO and only he could help me...ONE MAN COMPANY?

Refund: after 1month of the initial order I've decided to ask refund of the undelivered items. I've had to call again several times to request a refund and I have never received any confirmation of my refund process status and, once more, was LEFT IN THE DARK...

Conclusion: THE most frustrating experience I've had in this country. The stress I've had was more than enough to motivate me to write this review and I assure that I've made myself clear directly to them before coming publicly.

Digibroadcast, if you bother about customer satisfaction, please address the above issues.

Easy Ordering, fast shipping Great prices+++

Dealt with them for the last 15 years, always had great service, would highly recommend.

I had a big order for wales, they send me 4 FS7`s plus mics, tripods and kit in perfect time. diolch yn fawr

Great service. Needed a podcaster urgently, arranged to come to their office to pick it up, they had it in stock and was using it a few hours later.