Digi-Key Electronics Reviews 

⭐ 1 Star – Very disappointing customer service

I've always believed that good customer service is just as important as the products a company sells. Unfortunately, my experience with Digi-Key has been extremely disappointing.

I placed an order nine days ago and received no meaningful updates or communication regarding its progress.

I eventually had to contact customer support myself, only to be told that the accounting team was reviewing the order. Even after providing my order number, I was left waiting with very little information.

At this point, I've lost confidence in the company and decided to cancel my order and close my account.

As a business owner myself, I understand that delays can happen. That's not the issue. The issue is the complete lack of communication and the experience of having to chase a company for basic information.

There are plenty of suppliers out there, and customer service matters. Unfortunately, Digi-Key has lost my business.

Truly awful company to deal with. Card was declined for no apparent reason (bank confirmed it was a problem on Digikey side), wasn't informed for 12 hours. Spent 2+ hours on the phone and another hour on their 'live chat' getting passed from pillar-to-post, was told that I would be called back by staff - never happened.

Misleading and what I regard as fraudulent. The first order was fine. On my 2nd order I got charged for shipping even though they state Free delivery on orders to Ireland of $90 USD or more and only charge $35 USD when less than 90. I still got charged but I said never mind. I than received a FEDex Bill of another whopping 58 euros for Shipping, duties and fees. THIS only for the 2nd order, I didn't get this when I first ordered.

Wont be ordering from them again. Much more suppliers of electronics available without shady shipping charges.

P.s I still have not received the package even though I paid all these charges !!

Emailed in an enquiry, was told I have to go online. No interpersonal communication skills B2B, just go online. Looked to submit my enquiry online, part numbers weren't recognised online, emailed enquiry through explaining they aren't coming up online and was told I need to go online! Raychem cables, TE Connectivity suggest Digikey as a distributor but what an absolute waste of time.

First time and hope last. I bought from this shop, support doesn't answer emails, waited for one week for the response and still haven't got it. Bought FixHub Soldering station, which doesn't work and is even unable to charge it, cannot return it, because they sent it out from the US.

Made a low value/safe item order for 100 diodes and about 40 various T0220 heatsinks that qualified for free delivery. Placed the order on 06/04 and they made it all the way to Northern England by 08/04, via FedEx. FedEx were FedEx once items got to Lancashire, but didn't have to worry about cutoms/duties/VAT as collected from basket. Only issues; it's a bit of a PIA trying to use their website unless you know 99.999% of what you're after, but if you have specs or a part# it's golden, and (as a European) I was *horrified* at the volume of plastic packaging. Most of the order could have been slung in one bag or wanged straight in the box and forgotten about (if you've ever ordered small items from Screwfix you'll get it). Other than that (oh, and FedEx, but i didn't *have* to use them, there were other options), everything was tip-top!

used digikey for a while but now there are always delays to the shipments. they hide behind excessive orders causing delays. for months they have been delays. Just use Mouser they are quicker and cheaper.

Pretty poor, items ordered, needed and advised they would turn up Monday, didn't arrive, then tuesday, then wednesday, each day you could see that the item hadn't moved, digikey not interested, today wednesday it now says they don't know when it will arrive, these two companies will ruin your business, be aware there are better elsewhere.

Painful to order as multiple times, sometimes with as many times as 10 in a tight sequence, I needed to confirm I was not a bot.

Maybe overall I confirmed 30 or so times.

I am in UK and ordered a new power supply from DigiKey as my laptop said it had to be either of two specific ones. I ordered the exact model, but the jack was the wrong one.
Contacted them and talked to an awesomely helpful guy (his name begin with B. Sorry I forgot your name, B) and a full refund was issued after they received my return.
Totally recommend.

WOW!!! What can I say? Placed an order on Friday lunchtime and was delivered on Monday morning. Item came from US so was unsure about ordering. No worries with ordering again from Digi key.

Can't even get on the site - it asks me to press and hold on the captcha but never gives me access - I'll try Mouser or RS instead.

I can't rate Digikey highly enough. Firstly they stocked some very specialist CNC machine cable at a great price and then they shipped it from the USA to the UK in 2 days via UPS. Fantastic service and will definately use them again for my wiring needs. Bravo.

I spent about two hours compiling a list of components on their site and creating a shopping cart but then when it came to paying the site crashed ans I lost the whole basket. Total and utter waste of my time. Completely useless website. I couldn't even login with my account either as the site just came back with a 500 error! Amateurs. Won't waste any more time with these idiots

I read the reviews left by others and even though I'm very careful with who I buy from there were enough good reviews to outweigh the bad.

I should add that this is for the .co.uk site and was for delivery to the UK too. Just to get one thing out of the way, the website (on a phone at least) is awful and more work needs to be done on this or for an app to be created. My review is on the overall price and delivery time and on both they can't be faulted.

I ordered a Dremel accessory set, which is rarely available in the UK, for a decent price and because it was over £33 (plus Vat), I qualified for free delivery. 3 options were given for couriers but only one includes duty being paid. I was skeptical at this point because I thought it would be like Aliexpress and take weeks to arrive but to my surprise, from order to door, it took 3 days, fully tracked using UPS from the USA (Thief Rivers Falls,MN to be exact).

I realise that this is just one experience but it was quick and efficient and I'm happy to recommend Digikey UK.

I placed an order from Mouser, but the experience wasn’t great. Then I tried DigiKey, hoping for better service, but it still didn’t meet expectations. Decent selection, but both need improvements in quality and delivery.

I can't praise these guys highly enough. This was the only place where I could purchase all the PCB components I needed in the one shop. I placed my order on a Friday evening, here in the UK, and it was dispatched same-day from Minnesota (time difference helps!) and arrived in my letter box the following Monday afternoon. Also, it was better and more securely packed than any UK package I've had recently. Communications and tracking was great as well. Top marks.

Ordered on the Tuesday and arrived on the Thursday - shipped from US to UK!
Only site we could find the part on that offered fast delivery (others were weeks). 10/10!

I am surprised by the mitigated reviews about DigiKey in UK because I used them several times and was always very satisfied. The range of products and brands offered is (much !) wider than other similar big UK distributors, meaning wider choice but also, often, lower starting prices. The technical details of the product are given, the website allows filtering on all of them for product selection, the technical documentation is there and can be downloaded. They proved very reliable in delivering the order (shipped from USA) in 2 days. I received once the wrong item ; the return and replacement was solved easily and rapidly through the website.

Ordered some Klein tools which weren’t available for me to buy in the UK. I was rather skeptical at the start as it was a website unfamiliar to me. I couldn’t be happier. I ordered on a Monday night and expected the delivery to take a few weeks with Brexit etc. much to my surprise my order was here today. A grand total of only 4 days. Great service.