Digi-Key Electronics Reviews 

Truly shocking. Needed these parts urgently and noticed they hadn't shipped so contacted live chat, who said there was no issue and would be shipped today. Following day still not despatched so called up. Then it got really weird. The woman on customer support told me she needed my website address, which I gave her, so she googles us and starts asking my what I need the products for (we are a UK company, Digi-key are US only despite what their website suggests). She then starting trying to find out who our customer is that will be using the product, and my assurances that our customer is a UK company weren't enough. Tried to make out it was something to do with US government export controls. Ended up having an argument with her over whether we were a distributor or a manufacturer (we do both) - totally surreal!

She wasn't able to tell me why customer support had told me the previous day there was no problem with the website

I gave up in the end

I've only had one transaction with DigiKey so far and it was a bit of a mixed bag. I was after a couple of DE-10 Nano's which have been a nightmare to get for over a year now. I had one on order with Mouser but I cancelled it after waiting 10 months, finally being given a shipping date, and then that being cancelled.

Anyway, I thought I'd try DigiKey, who also had no stock, but I thought it was worth a try, and after only a few weeks I got notification that my order had shipped! I was pretty gobsmacked and keenly awaited my DE-10s arrival. That is unfortunately when I had the worst experience I've ever had with UPS. For some reason they had my order held up in customs for a couple of weeks. Now, I wouldn't have minded the wait, but it was their behaviour that infuriated me. They texted me on a Sunday to tell me delivery was going to be next day. So I waited. And nothing happened. I checked the tracking for a few days and it seemed like the parcel was going back and forth between 2 locations in Stanstead. Long story short what followed was a nightmare of phone calls between me and UPS where they outright lied to me on every single occasion. They kept telling me they would phone me back with a confirmed delivery date but never did. After the 3rd phone call where I told them I could see what was going on via the tracking on the website the parcel tracking suddenly stopped working! I literally couldn't access my parcel and then when the info came back the only entry was that it had left the US! They had either deleted the tracking info or hidden it from customer view. Quite unbelievable!

In the end they claimed to have delivered it after a couple of weeks, and it WAS showing up on the website as delivered...except I never got it. Turns out the idiot delivery driver had left it outside the door and not even rung the bell. We're not under COVID restrictions any more so there was no excuse for just leaving the parcel, and even less for not making sure that someone was home to actually take delivery.

So what does any of this have to do with DigiKey? Well, in the beginning I was getting very cheesed off because I complained to them about what was going on with the delivery and I thought they could have helped me more and should have been more proactive in going after UPS and finding out what was going on. I got quite 'cold' responses by email which left me with the impression that they really couldn't be bothered and that it was down to me to chase UPS. Except that's what I'd already been doing! And then when the parcel went missing they sent me the 'proof' of delivery from UPS which of course was just a picture of a box outside my door. So this is what got me angry at DigiKey. I felt they didn't do enough in respect of UPS and I thought they would try and cop out of giving me a refund.

But regardless of this 'cold' feeling I had from their communications, to their credit every time I complained they did escalate my issue to a more senior person until I was dealing with a Supervisor who saw the thing through to completion. And she didn't argue about a refund, she just asked me if I wanted a refund or if I wanted the order shipped again. Honestly, I just wanted a refund at that point, but because the DE-10s were so hard to get, that would just have been cutting my nose to spite my face, so I asked for another delivery and the supervisor took care of it. It turned out they actually only shipped one because they were out of stock again, but were expecting more the next day, and she tracked the whole thing and made sure that I got both units shipped without any issues.

On this occasion everything arrive in 3 days I think it was, and the UPS driver rang the bell and waited, like he should have done the first time. So even though it was a bit of a saga, DigiKey did take care of me in the end, and although I was being quite aggressive because I was pretty angry, at no point was the supervisor rude, she was just professional and polite and got everything sorted.

So yes, they could have been a bit better dealing with UPS but in the end they sorted everything out and in that respect I'd have to say that the customer service was good.

In summary, I would use them again. Their website is good and fairly easy to search. I guess if UPS hadn't been so bad the first time I would have had no complaints.

Good, clear and easy to use web site (as with all USA web sites!). Prompt, accurate service.

Tried to order an item they had 37 of we needed 24 theycancelled my order even though we had paid in full.

Reason: due to Digi-Keys internal policies, we are unable to supply you with this item????? great customer service Guys.

I purchased two PIC18F4523-1/PT MICRO CONTROLLERS at 60% less than the price on eBay and received them about two months later .
Very happy with the purchase, will definitely use them again ( just as good as RS ) . Thanks 🙏🏼

What an awful website. I'm logged in. I can see my name in the top right. I can see my account details. Yet I add an item to the cart, checkout, and then I'm asked for my contact and shipping details which I already entered when I registered. I enter my email and it says my email is in use and to log in, but I already am logged in! Tried Firefox and Edge and same issue on both browsers.

Also the general website layout and filtering options are absolutely poor. Large catalogue but browsing it if you're not looking for a specific model is painful.

Ordered on Friday 11/2/2022, shipped from USA to GB, received on Monday 14/2/2022. Superb service from Digi-Key and UPS.

Great company to deal with. No problems with any of my orders. Hammond output transformers, which were cheaper than anywhere else, were ordered on the Tuesday and delivered on the Friday. Not bad for shipping from Minnesota to the UK. Moreover, they didn't charge me a penny for delivery, unlike some other companies who say they don't charge, but do on heavier goods. One of these companies were charging an extra £95 for shipping on the Hammond OPTs. And pay the VAT to Digi-key UK and your package will fly through customs. All and all, I would not hesitate to use Digi-Key UK in the future. Their service is first-class and they are a great company to do business with.

Ordered some components on Wednesday, and they were delivered from the US to me in the UK by Friday lunchtime. Excellent service and happy to recommend

I bought a RPLIDAR A1M8,they sent me very different one.it has green pcb without any markings.can not figure out which is which if you want to connect directly to a microcontroller. the connectors are also smaller which won't fit if your robot has already one according to the original model.usb to serial board has different connector as well without any markings again.i requested return but no response at all.i hope they will respond me after this review?

Placed an order in the UK Friday afternoon which arrived Monday morning from the USA. Free delivery, VAT paid and it was £7 cheaper than I could get it for locally!

Quick 2 day delivery, well priced products and good quick and responsive customer service. Couldn't ask for better

Was at first cautious about buying from these as they ship from the USA, but I cannot fault them!

DDP delivery has made it a dream. Postage from the USA is 2 days which is amazing.

Packaged extremely well, including all electrically sensitive components being put into static free protective bags. Everything inside labelled.

Can't fault at all, will certainly be buying again from them when I need more components!

Cant fault these guys at all! Rapid delivery to UK even though its sent from the US. Thanks guys. Will deffo use again :)