We have been having Dining Solutions products for over 15 years. Martin, our agent is always very cheerful and knowledgeable about the products. If he doesnt have something we would like he will alway... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
We have just had a visit from Ionut Daskalu from Dining Solutions Direct. For many years now he has been calling every few months with very excellent frozen produce. He is an excellent salesman, livel... Toon meer
Bedrijf heeft geantwoord
We’ve been using DSD for a very long time and throughout that period John has been our delivery person. He is totally reliable and a very friendly character, who is a credit to DSD. We started by buyi... Toon meer
Bedrijf heeft geantwoord
Tonight we had the cod witch was so pumped up with water when frozen,after defrosting it was half the size,then after cooking in foil with lemon,butter and pepper it did shrink again,so will not be or... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Dining Solutions Direct. Dining Solutions Direct (DSD Food Group) is a UK food delivery business headquartered in Wellington, Somerset, specialising in high-quality frozen food, sold with personal service direct to customers’ doors. We have built our reputation around friendly, knowledgeable service, consistent product quality, and making it easier for busy households to keep their freezer stocked with great-tasting food. We operate as a UK limited company and work through a growing network of local distributors who serve customers in person, building long-term relationships rather than relying on one-off online transactions. That personal approach is a big part of what makes DSD different. Many of our customers have been with us for years and value being able to deal with someone who knows their preferences and can recommend products that suit their household. Our range includes a broad selection of frozen fish, seafood, chicken, meat products, ready-to-cook meals and family freezer favourites, with popular lines often including products such as prawns, sea bass, chicken kievs, salmon and other easy midweek meal options. Customers regularly tell us they value the quality, convenience and reliability of our service, especially when life is busy, and they want good food available at home without the hassle of shopping around. What sets us apart is the combination of doorstep convenience and personal service. We are not just a faceless online retailer or supermarket freezer aisle. Our team takes time to explain the products, recommend suitable options, and help customers choose food that works for their family, freezer space and routine. We focus on quality products, repeat service and building trust over time. If you need support, product advice or help with an order, customers can contact DSD directly through our normal business contact channels. We aim to provide responsive, helpful service both at the point of sale and afterwards. At DSD, we believe good food and good service still matter. Our goal is simple: to deliver quality frozen food with a personal touch.
Geschreven door het bedrijf
- Dining Solutions Direct delivers restaurant-quality meat and fish straight to your door, at prices that make sense. We specialise in premium frozen produce, personally delivered by dedicated local distributors who get to know you and your preferences. No subscriptions, no gimmicks, just consistently great food, reliable service, and customers who order again and again because it’s worth it.
Contactgegevens
Unit 8F Greenham Business Park, Greenham,, TA210LR, Wellington, Verenigd Koninkrijk
- 01460 259873
- customersupport@diningsolutionsdirect.com
- diningsolutionsdirect.com
4,6
Uitstekend
292 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Go on.. treat yourself!!!
If you are looking for “Supermarket” grade then go elsewhere. This food is premium quality and worth every penny. Our local rep David is always great for inspiration on what to try next. Excellent service in the Basingstoke area!
16 mei 2026
Review zonder uitnodiging
Antwoord van Dining Solutions Direct
Adam, you've absolutely nailed it - thank you! Premium quality is exactly what we're here for, and David will be thrilled to read this. He loves helping customers discover brilliant new things to try. We'll make sure he hears your kind words - and thank you for the fantastic recommendation!
Very friendly and informative sales…
Very friendly and informative sales representative. Not pushy at all. Knew the products and sources well. We are in the South West patch.
27 juni 2026
Review zonder uitnodiging
Antwoord van Dining Solutions Direct
Thank you so much for the lovely review, Austin! We're really pleased to hear our representative made such a great impression — friendly, knowledgeable and not pushy is exactly what we aim for. We hope you enjoy your food and look forward to seeing you again in the South West!
Ryan was great
Ryan was the most helpful "saleman" we have every come across, not pushey, very knowlegble and fun to do business with we are very happy withour purchase and look forward to more food in thebfuture
26 juni 2026
Review zonder uitnodiging
Antwoord van Dining Solutions Direct
Thank you so much for your wonderful review, Jeffrey! We're delighted to hear that Ryan made such a great impression — he truly is a fantastic member of our team. We hope you enjoy every meal, and we look forward to bringing you more great food in the future!
David and Caspar were polite and…
David and Caspar were polite and listened to what I was interested in buying and based on that advised me of which products might be of interest.
23 juni 2026
Review zonder uitnodiging
Antwoord van Dining Solutions Direct
Thank you so much for your kind words, Maria! We're really pleased to hear that David and Caspar took the time to listen and help point you in the right direction — that personal, attentive approach is something we genuinely care about. We hope you're enjoying your products and we look forward to seeing you again soon!
Friendly and knowledgeable .
Friendly and knowledgeable .
Good selection of products, however I do prefer plain and not pre seasoned. That's only because I make my own seasoning
22 juni 2026
Review zonder uitnodiging
Antwoord van Dining Solutions Direct
Thank you for your lovely feedback. We’re really pleased to hear you found us friendly and knowledgeable, and that you liked the selection of products.
We completely understand your preference for plain products, especially if you enjoy creating your own seasoning at home. We do offer a range of options, and your feedback is very useful as we continue developing the range.
Thanks again for taking the time to leave a review. It’s much appreciated.
Good value.
As a single pensioner, five boxes of fish products has completely filled my freezer and provided me with many weeks’ worth of good food at reasonable prices.
21 juni 2026
Review zonder uitnodiging
Antwoord van Dining Solutions Direct
Thank you so much for your lovely review, Margaret! We're really pleased that the fish products have kept your freezer well stocked and provided such great value over the weeks ahead. Making quality food accessible and worthwhile is exactly what we aim for, and it's wonderful to hear it's hitting the mark. We hope you enjoy every meal!
Ryan is excellent
Ryan is excellent! He’s efficient and always gives great recommendations!
20 juni 2026
Review zonder uitnodiging
Antwoord van Dining Solutions Direct
Thank you for the wonderful review, Dr Asratova! We're so pleased to hear that Ryan has been efficient and given you great recommendations - that personal, knowledgeable service is something we take real pride in. We'll make sure Ryan hears your kind words. We look forward to seeing you again soon!
Excellent produce from Dining Solutions…
Excellent produce from Dining Solutions Direct. I have been buying my mixed meat box for several years now. Highly recommend the Coquilles St Jacque too.
Andy (my rep 1513) pops round every 3 months and always has time for a friendly chat. Always happy and cheerful even when it is cold and raining! Thank you for a great service and scrumptious produce.
16 juni 2026
Review zonder uitnodiging
Antwoord van Dining Solutions Direct
Thank you so much, Samantha! It's wonderful to hear that you've been a loyal customer for so many years and that the mixed meat box keeps delivering. The Coquilles St Jacques are a real favourite - great choice! Andy will be really pleased to read this - we'll make sure he sees it. We look forward to many more visits!
The products undoubtedly look and…
The products undoubtedly look and probably are very good quality. A young lad quietly spoken came to the door. He seemed quite nervous and had a script to speak. I went to the van and the real fast talking lad took over. He. Showed me everything very professionally. He was pleasant and personable. But I did feel obliged to buy something and ended up buying stuff for my bbq despite me telling him several times I didn’t have freezer room and couldn’t afford to bulk buy. I ended up spending £100 which I really don’t want to spend. Good sales? Or pressure selling?
19 juni 2026
Review zonder uitnodiging
Antwoord van Dining Solutions Direct
Thank you for taking the time to leave a review, Liz. We're really sorry to hear that you felt pressured during your visit - that is absolutely not the experience we want our customers to have. We take feedback like this very seriously and will be looking into it. If you'd like to discuss your order or have any concerns, please don't hesitate to get in touch with us directly. We'd love the chance to make things right.
excellent service in explaining the…
excellent service in explaining the different products on 18/6.
2 beautiful meals over the last 2 nights - the angus beef pies and the salmon. Excellent quality - very tasty
19 juni 2026
Review zonder uitnodiging
Antwoord van Dining Solutions Direct
Thank you, John! The Angus beef pies and salmon are both fantastic choices - so glad they hit the spot over the last two nights. It's great to hear you had such a good experience on the 18th. Hope you enjoy everything else too!
Antwoord van Dining Solutions Direct
Thank you, Carly! We'll pass your kind words on to Ryan - he'll be really pleased to hear this. So glad you're enjoying the food!
a great product enjoyed it( haddock fillets)
a great product enjoyed it very much
17 juni 2026
Review zonder uitnodiging
Antwoord van Dining Solutions Direct
Thank you, Peter. We’re really pleased to hear you enjoyed the haddock fillets so much. We always aim to provide great-quality products, so your feedback is much appreciated.
Very cheerful and knowledgeable…
Very cheerful and knowledgeable salesman, wasn't pushy but gave me time to think and decide. Bought one box and cooked some tonight - really good quality and excellent flavour.
13 juni 2026
Review zonder uitnodiging
Antwoord van Dining Solutions Direct
Thank you, Lesley. We’re really pleased to hear you had such a positive experience and that our salesman gave you the time and space to choose without any pressure.
It’s great to know you enjoyed your first box and found the quality and flavour excellent. We really appreciate your feedback and hope you enjoy the rest of your order.
Nice salesman not fab product.
The salesman was nice and he was training someone, not really a problem with the salesperson. But I think the product wasn’t up to my standard and expectations. I think I make better fishcakes and the haddock wasn’t very flavoursome. Hence 3 stars.
12 juni 2026
Review zonder uitnodiging
Antwoord van Dining Solutions Direct
Thank you for your feedback. We’re pleased to hear you had a positive experience with our salesman and that the training visit did not affect the service you received.
We’re sorry to hear that the products did not meet your expectations, particularly the fishcakes and haddock. We always aim to provide high-quality food with great flavour, so we’re disappointed that this was not your experience on this occasion.
Your comments are really useful and will be passed back to the team for review. Thank you again for taking the time to share your honest feedback.
Great quality and very friendly guy.
15 juni 2026
Review zonder uitnodiging
Antwoord van Dining Solutions Direct
Thank you for your lovely review. We’re really pleased to hear you enjoyed the quality of the food and had a friendly experience. We really appreciate your support.
Tom was courteous and patient16
Tom was courteous, personable and spent time showing us the products. He was also very patient and waited while we assessed the freezer space available. We have not yet had the opportunity to try the chicken and king prawns we bought, but they looked very good.
16 juni 2026
Review zonder uitnodiging
Antwoord van Dining Solutions Direct
Thank you for your lovely review. We’re really pleased to hear that Tom was courteous, personable and patient while showing you the products.
We hope you really enjoy the chicken and king prawns when you get the chance to try them, and we very much appreciate your support.
Tasty haddock florentine
I enjoyed the haddock florentine. A nice piece of tasty fish with a delicious sauce. What makes it special is that the coating didn’t become soggy or burnt thanks to the freezing method, it remained crisp. Thank you David
30 mei 2026
Review zonder uitnodiging
Antwoord van Dining Solutions Direct
Thank you, Christopher, for your lovely review.
We’re really pleased to hear you enjoyed the Haddock Florentine and that the fish, sauce and crisp coating all hit the mark. That’s exactly what we aim for with our freezing method, quality food that cooks properly without losing texture or flavour.
David will be delighted with your kind words. Thanks again for your support.
Cagdas visited our house today and…
Cagdas visited our house today and talked / showed us through all the different products on offer. He was very polite, very professional and knowledgeable about everything. Very impressed and we’re looking forward to trying out our first purchase!
13 juni 2026
Review zonder uitnodiging
Antwoord van Dining Solutions Direct
Thank you for your kind review, Paul.
We're delighted to hear that Cagdas provided such a professional and informative experience. We pride ourselves on offering knowledgeable advice alongside our range of quality products, so it's great to know he made such a positive impression.
We hope you thoroughly enjoy your first purchase and look forward to serving you again in the future.
The food looks amazing
The food looks amazing - David was very knowledgeable and the choice and variety of foods was excellent. The only problem was to decide what to buy. It’s good to know that there is good quality food you can see and buy at your doorstep.
9 juni 2026
Review zonder uitnodiging
Antwoord van Dining Solutions Direct
Thank you so much for your lovely review.
We’re really pleased to hear that the food looked amazing and that David was knowledgeable and helpful. It’s great to know you enjoyed the choice and variety available.
We completely agree, sometimes the hardest part is deciding what to buy! We’re delighted you appreciated being able to see and choose good quality food right at your doorstep.
Thanks again for your kind words.
First order results
There are a lot of good reviews as well as bad ones, so I'll try to give perspective. It's true that cold calling can be annoying, but I find a simple thanks I'm not interested should be enough, however, this sounded interesting. The food on offer is advertised as premium, so that will imply a higher price, so with that in mind....Aaron called at the door, he was stood well back, introduced what he was doing and because it was food, I decided to hear him out. He showed me various offerings frozen in boxes and decided on the fancy looking lamb parcels. There were 10 in the box so £6.50 each, not cheap, so we are expecting a premium experience. My wife and I had a pie each and they both cooked well. They came out a nice golden colour, cooking instructions and ingredients are on the box, the lamb was generous and tender, good flavour and enough gravy in the pie. Was it worth £6.50? Maybe, but good meat isn't cheap, the pie was presented well and we both are looking forward to the next one, so far, so good. There's a possibility we may buy again and try something else.
1 juni 2026
Review zonder uitnodiging
Antwoord van Dining Solutions Direct
Thank you for taking the time to leave such a fair and balanced review.
We really appreciate you giving Aaron the opportunity to introduce himself properly, and we’re pleased to hear he was respectful at the door and gave you the space to decide whether you wanted to hear more. That is exactly how we expect our representatives to conduct themselves.
We’re also delighted that you and your wife enjoyed the lamb parcels. They are one of our more premium products, so we completely understand your point on price. We always want customers to feel they are getting quality, flavour and good value for what they buy, not just a fancy box with delusions of grandeur.
It’s great to hear they cooked well, had plenty of lamb, good flavour and enough gravy. We’re pleased your first order has been a positive experience, and we hope you enjoy the rest of the box just as much.
Thank you again for your honest feedback, and we hope to serve you again in the future.
Kind regards,
Dining Solutions Direct
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.