We have been having Dining Solutions products for over 15 years. Martin, our agent is always very cheerful and knowledgeable about the products. If he doesnt have something we would like he will alway... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
We have just had a visit from Ionut Daskalu from Dining Solutions Direct. For many years now he has been calling every few months with very excellent frozen produce. He is an excellent salesman, livel... Toon meer
Bedrijf heeft geantwoord
We’ve been using DSD for a very long time and throughout that period John has been our delivery person. He is totally reliable and a very friendly character, who is a credit to DSD. We started by buyi... Toon meer
Bedrijf heeft geantwoord
Tonight we had the cod witch was so pumped up with water when frozen,after defrosting it was half the size,then after cooking in foil with lemon,butter and pepper it did shrink again,so will not be or... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Dining Solutions Direct. Dining Solutions Direct (DSD Food Group) is a UK food delivery business headquartered in Wellington, Somerset, specialising in high-quality frozen food, sold with personal service direct to customers’ doors. We have built our reputation around friendly, knowledgeable service, consistent product quality, and making it easier for busy households to keep their freezer stocked with great-tasting food. We operate as a UK limited company and work through a growing network of local distributors who serve customers in person, building long-term relationships rather than relying on one-off online transactions. That personal approach is a big part of what makes DSD different. Many of our customers have been with us for years and value being able to deal with someone who knows their preferences and can recommend products that suit their household. Our range includes a broad selection of frozen fish, seafood, chicken, meat products, ready-to-cook meals and family freezer favourites, with popular lines often including products such as prawns, sea bass, chicken kievs, salmon and other easy midweek meal options. Customers regularly tell us they value the quality, convenience and reliability of our service, especially when life is busy, and they want good food available at home without the hassle of shopping around. What sets us apart is the combination of doorstep convenience and personal service. We are not just a faceless online retailer or supermarket freezer aisle. Our team takes time to explain the products, recommend suitable options, and help customers choose food that works for their family, freezer space and routine. We focus on quality products, repeat service and building trust over time. If you need support, product advice or help with an order, customers can contact DSD directly through our normal business contact channels. We aim to provide responsive, helpful service both at the point of sale and afterwards. At DSD, we believe good food and good service still matter. Our goal is simple: to deliver quality frozen food with a personal touch.
Geschreven door het bedrijf
- Dining Solutions Direct delivers restaurant-quality meat and fish straight to your door, at prices that make sense. We specialise in premium frozen produce, personally delivered by dedicated local distributors who get to know you and your preferences. No subscriptions, no gimmicks, just consistently great food, reliable service, and customers who order again and again because it’s worth it.
Contactgegevens
Unit 8F Greenham Business Park, Greenham,, TA210LR, Wellington, Verenigd Koninkrijk
- 01460 259873
- customersupport@diningsolutionsdirect.com
- diningsolutionsdirect.com
4,6
Uitstekend
292 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Below average meat for above average price
Below average meat for above average prices. The lad who came to my door was polite and well-mannered. From this point on the positives end. I was taken by surprise and ended up buying a box of rump steaks for £82 and change. Based on weight it works out to £40 per kilo which is an extra premium price for a cheaper cut of meat. I knew i screwed up before he even left but I'm an agreeable person and i think this is 95% of their strategy: to surprise nice agreeable people in their homes on a day off work or an evening. The steaks themselves are not tasty at all even when panseared with garlic butter to my preferred doneness level. If I bought this for way cheaper at LIDL or Aldi I'd still not be pleased because even for a relatively cheap cut it's still not up to par. Even at discount grocery shops the meat is better quality especially if you buy fresh not frozen. Before a rep of theirs tells me about how to properly cook a steak, save it. I know my way around a steak, I know how to pansear, sous vide and grill a good steak. Your product is subpar. The lad quickly pulled out a tonne of boxes and I think that's another strategy: look how much work I've done and how many products I've shown you, you should feel obligated to buy something. Now I'm stuck with another 8 steaks I will dread eating. I will make something like tacos or mince out of it, do not even attempt to cook it rare or medium rare like i would with most steaks, the taste is not good. You should be ashamed of yourselves peddling this in neighbourhoods. I cannot comment on the fish because I did not buy it and god forbid I ever deal with this company again.
Edit: on the advice of the rep who responded to my review, in emailed the customer support 6 days ago. I have not had any acknowledgement yet. As of today, it is 14 days exactly since the purchase which is the cutoff date for returns.
2 juni 2026
Review zonder uitnodiging
Antwoord van Dining Solutions Direct
Thank you for taking the time to leave your feedback.
We are genuinely sorry to hear that you were disappointed with both the product and the overall experience. While we are pleased that you found our representative polite and well-mannered, we are concerned that you felt under pressure or caught off guard during the visit. That is not how we want customers to feel.
We also take your comments about the rump steaks seriously. We are proud of the quality of our products, but we fully accept that on this occasion they did not meet your expectations. Taste and value matter, and if a customer feels let down, we need to listen rather than dismiss it.
We do offer a satisfaction guarantee, so we would like the opportunity to put this right for you. Please contact us directly with your details and order information so we can look into this properly and arrange an appropriate resolution,
We are sorry again that your experience with us was not a positive one, and we appreciate you bringing this to our attention.
Kind regards,
Dining Solutions Direct
I have been a customer of Dining…
I have been a customer of Dining Solutions for over 10 years. Antony (1519) regularly brings new food products for me to try.
All products bought over this long period have been of high quality and generally works out cheaper than supermarket. All products come with suggested cooking details, which if followed give great results.
4 juni 2026
Review zonder uitnodiging
Antwoord van Dining Solutions Direct
Thank you for your continued support over the last 10 years.
We’re really pleased to hear that you’ve consistently enjoyed the quality of our products and found them to offer good value compared with supermarket alternatives. That kind of long-term feedback means a great deal to us.
It’s also lovely to hear your comments about Antony. He will be delighted to know that his regular visits and product recommendations are appreciated.
Thank you again for your loyalty and for taking the time to leave such a positive review.
Kind regards,
Dining Solutions Direct
Fantastic products
The fish and meat dishes from this company are amazing. Definitely worth the money.
Steak /mushroom pies and scampi are the best. It's always a pleasure to see John with his van full of goodies 😋
26 mei 2026
Review zonder uitnodiging
Antwoord van Dining Solutions Direct
Hi Lee,
Thank you so much for the fantastic review.
We’re delighted to hear you’re enjoying the fish and meat dishes, especially the steak and mushroom pies and scampi. John will be really pleased to know he’s getting such lovely feedback too.
It’s great to hear you feel the products are worth the money, as we work hard to offer quality food and friendly service straight to the door.
Thanks again,
Dining Solutions Direct
Driver seemed polite and explained the…
Driver seemed polite and explained the wares in offer. I guess the proof will be in the eating.... seemed OK though. Don't normally buy from the door but all seemed OK.
22 mei 2026
Review zonder uitnodiging
Antwoord van Dining Solutions Direct
Hi Alan,
Thank you for taking the time to leave us a review.
We’re really pleased to hear that our driver was polite and took the time to explain the products clearly. We completely understand that buying at the door isn’t something everyone normally does, so we’re glad everything felt positive and straightforward.
We hope you really enjoy the food, and as you say, the proof is definitely in the eating.
Thanks again,
Dining Solutions Direct
The seabass is very fresh and really…
The seabass is very fresh and really good I do recommend to my friends
20 mei 2026
Review zonder uitnodiging
Antwoord van Dining Solutions Direct
Thank you, Qing. We’re really pleased to hear you enjoyed the sea bass and found it so fresh. We really appreciate your recommendation to friends, that means a lot to us.
Best wishes,
Dining Solutions Direct
Excellent food and huge range of…
Excellent food and huge range of products. Driver was courteous and professional.
20 mei 2026
Review zonder uitnodiging
Antwoord van Dining Solutions Direct
Hi Jackie,
Thank you so much for your lovely review.
We’re delighted to hear you enjoyed the food, product range, and service from your driver. We work hard to offer great-quality products with a friendly, professional service, so it’s fantastic to know this came across.
Thanks again for your support, and we look forward to serving you again soon.
Best wishes,
Dining Solutions Direct
Tony was very proffesional and new his…
Tony was very proffesional and new his stuff. Nice to have a delivery in our little village. However, we are pensioners and boxs of 12 are too big and expensive. I did but some lovely chicken though and will consider some fish when more room in freezer
19 mei 2026
Review zonder uitnodiging
Antwoord van Dining Solutions Direct
Hi, thank you for your kind review.
We’re really pleased to hear Tony was professional and helpful, and that you enjoyed the chicken.
We completely understand that boxes of 12 can feel a bit much, especially when freezer space is limited. We do try to offer good value through larger pack sizes, but we appreciate they won’t suit everyone every time.
Hopefully we can tempt you with some fish when you’ve made a bit more room in the freezer.
Kind regards,
Dining Solutions Direct
Very impressed
After a chance meeting with one of Dining Solutions Direct Reps I was thrilled when a few days later he delivered my order the Mahi Mahi was well packed good sized fillets they pan seared in seasoning and packed with a mouthwatering juicy flavour also the Rump steaks nice and lean and melt in the mouth tender I will be ordering again soon
20 april 2026
Review zonder uitnodiging
Antwoord van Dining Solutions Direct
Hi Susan, thank you for your lovely review.
We’re really pleased to hear you were so impressed with your order. The Mahi Mahi sounds like it went down brilliantly, and it’s great to hear the rump steaks were lean, tender, and full of flavour.
We’re glad everything arrived well packed and that our representative looked after you. We look forward to serving you again soon.
Kind regards,
Dining Solutions Direct
cold calling around our street on a…
cold calling around our street on a Saturday evening. Just odd....
16 mei 2026
Review zonder uitnodiging
Antwoord van Dining Solutions Direct
Hi, thanks for your feedback.
We’re sorry the timing felt unusual. Our representatives do sometimes work evenings and weekends, as that’s often when people are home.
That said, we never want anyone to feel uncomfortable. All of our reps should be polite, respectful, and happy to leave immediately if someone says they’re not interested.
If you’d like us to check who was in your area, please contact us with your street name/postcode and we’ll look into it.
Kind regards,
Dining Solutions Direct
Great lad came to our door was very…
Ryan Ashley came to our door was very polite brought his van onto my driveway because I have mobility issues he was informative about the products, showing any I was interested in. No pushey sales tactics just honest. I will definitely be using again. Top notch 👍
14 mei 2026
Review zonder uitnodiging
Antwoord van Dining Solutions Direct
Thank you, Jim. We really appreciate the fantastic review.
It’s great to hear that Ryan Ashley was polite, helpful and considerate, especially with bringing the van closer due to your mobility issues. That’s exactly the level of service we want our representatives to provide.
We’re also pleased you felt there were no pushy sales tactics, just honest information and a chance to look at the products properly. Thanks again for your support, and we look forward to serving you again.
Representative experience
David was lovely showing us the massive selection of quality frozen products, some I’ve never heard of before. Sadly we weren’t in a position to buy anything but can’t wait to see him again !!
16 mei 2026
Review zonder uitnodiging
Antwoord van Dining Solutions Direct
Thank you, Alex. We really appreciate your kind words.
It’s lovely to hear that David made such a positive impression and showed you the full range properly. No pressure at all, the products will be here when the time is right, and David will be delighted to see you again.
Thanks again for taking the time to leave the review.
Gary-1532
Gary-1532
A very pleasant and helpful gentleman.
Have used him a few times and always been pleased with the quality of the items that I have purchased.
15 mei 2026
Review zonder uitnodiging
Antwoord van Dining Solutions Direct
Hi Carey,
Thank you for your lovely review.
We’re really pleased to hear that Gary has looked after you so well and that you’ve been happy with the quality of the products you’ve purchased.
We’ll make sure your kind feedback is passed on to him.
Kind regards,
Dining Solutions Direct
It was good but a bit to quick and…
It was good but a bit to quick and pressuring,,, the products are first class,
13 mei 2026
Review zonder uitnodiging
Antwoord van Dining Solutions Direct
Hi Neville,
Thank you for your honest feedback.
We’re really pleased to hear that you found the products first class, but we’re sorry to hear that the experience felt a little too quick and pressured.
That’s not how we want our customers to feel. We always want our representatives to be helpful, informative, and respectful of each customer’s pace. Your comments will be taken on board and fed back internally.
Thank you again for your review and for giving us the opportunity to improve.
Kind regards,
Dining Solutions Direct
We are extremely pleased with our first…
We are extremely pleased with our first purchase. A very lovely product range. If you like eating out for quality try this just as nice!
14 mei 2026
Review zonder uitnodiging
Antwoord van Dining Solutions Direct
Thank you so much for your lovely review.
We’re delighted to hear you were so pleased with your first purchase and enjoyed the quality of the range. That’s exactly what we aim for: restaurant-quality food that customers can enjoy at home without the fuss.
We really appreciate your support and look forward to serving you again soon.
Excellent quality and very good value.
Excellent quality and very good value.
Packaging is very compact so managed to fit two boxes of fish fillets in to a small freezer that is already pretty packed.
Great service froom Moon. He was flexible with delivery timings and very communicative. (lovely personality too.)
4 mei 2026
Review zonder uitnodiging
Antwoord van Dining Solutions Direct
Hi Sarah,
Thank you for such a lovely review.
We’re really pleased to hear you’re happy with the quality, value and compact packaging. Freezer space is sacred territory, so fitting two boxes in there is a small domestic miracle.
Moon will be delighted with your comments too. We’ll make sure your kind words are passed on to him.
Thanks again for choosing us.
fantastic products
fantastic products, really well made and absolutely delicious.
9 mei 2026
Review zonder uitnodiging
Antwoord van Dining Solutions Direct
Hi Clive,
Thank you for your kind review.
We’re delighted to hear you found the products fantastic, well made and absolutely delicious. We really appreciate your feedback and support.
Kind regards,
Dining Solutions Direct
Kind regards,
Dining Solutions Direct
Lovely salesperson not pushy just…
Lovely salesperson not pushy just pleasant didn’t have what I wanted but bought next day for me good service
Steak ale pies are just tasty full meat
Chicken Kiev proper chicken
4 mei 2026
Review zonder uitnodiging
Antwoord van Dining Solutions Direct
Hi Pam,
Thank you for your lovely review.
We’re really pleased to hear our salesperson was pleasant and not pushy, and that they were able to get what you wanted for you the next day. That’s exactly the kind of service we aim for.
It’s great to hear you enjoyed the steak and ale pies and the chicken Kievs too. We really appreciate your feedback and support.
Kind regards,
Dining Solutions Direct
Good quality food
Good quality food, although was disappointed with the amount of chicken in the pie for the price. They are catering size boxes and too big for us really, just don't have sufficient freezer space. Would be better for smaller households to do half boxes.
30 april 2026
Review zonder uitnodiging
Antwoord van Dining Solutions Direct
Hi,
Thank you for taking the time to leave your review.
We’re pleased to hear you found the food to be good quality, although we’re sorry to hear the chicken pie didn’t quite meet expectations for the price. We always want our products to feel good value, not just good quality, because apparently customers like both. Fair enough.
We also completely understand your point about the box sizes and freezer space. Smaller households are something we’re very aware of, and feedback like this is helpful as we continue reviewing the range and pack options.
We really appreciate your honest comments and hope we get the chance to supply you again in the future.
Kind regards,
Dining Solutions Direct
Excellent door-2-door food service…
Recommended by a friend and not disappointed. Garry who was the agent appeared in the time span he said he would. Truly amazed at the variety of products on offer and the quality was obvious to see. Everything looked fresh, and it was, and extremely well packaged. Pricing good and the door-2-door service is a real bonus given I live in a rural village. I intend to use again and 100% pass on my recommendation to everyone out there.
7 mei 2026
Review zonder uitnodiging
Antwoord van Dining Solutions Direct
Hi Arthur,
Thank you for your fantastic review and recommendation.
We’re really pleased to hear Garry arrived when promised and gave you a good introduction to the range. It’s great that the variety, quality, freshness and packaging all stood out.
We’re especially glad the door-to-door service is helpful for you in a rural village, as that convenience is a big part of what we aim to offer.
We really appreciate your support and look forward to supplying you again.
Kind regards,
Dining Solutions Direct
A cold call from Mike proved to be a…
A cold call from Mike proved to be a very positive conversation about the fish products the company carry. He was clear, detailed and there was no pressure as it was obvious the fish was very high quality at a very competitive price. Cod, salmon and tuna have all cooked up into delicious meals. The smoked haddock naturally smoked too. Although the fish is frozen, given 24 hours to defrost in the freezer has proved so much better than supermarket supposedly fresh fish, which can often just fall apart on cooking. We will certainly use again and try more of their extensive range.
1 mei 2026
Review zonder uitnodiging
Antwoord van Dining Solutions Direct
Hi Ghislaine,
Thank you for such a detailed and thoughtful review. We’re really pleased to hear Mike made the experience positive, clear and pressure-free, because that is exactly how it should be, astonishingly enough.
It’s great to hear you’ve enjoyed the cod, salmon, tuna and naturally smoked haddock, and that the quality has stood up well against supermarket fish. We’re especially pleased the defrosting worked well and the fish cooked beautifully.
We really appreciate your feedback and look forward to supplying you again as you try more of the range.
Kind regards,
Dining Solutions Direct
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.